All reviews

Marcia Elliott

I brought my husband’s 2025 Santa Cruz in to sell to the dealership at the end of October after he died. At that time The title needed to be transferred to me which took over two months since it was titled in Florida. The dealership kindly worked with their finance branch to do this and I brought the truck back in at the beginning of January. At this point they said they could only offer $2,000 less for the truck than what I was quoted regardless that the truck had only been garaged in between. Needless to say, I felt very disappointed that my original offer went down by so much while I waited for Hyundai to get back to me at a very difficult time. Dealing with Bill Dodge has been very trying in the end.

Eric A

I purchased a used 2014 vehicle from Bill Dodge. The Good: Fair price and the sales team was very pleasant to work with. They even picked me up from the airport which was very helpful. The Bad: My used car was advertised as able to pass a Maine license registration requirements, which the salesman stated is very strict. On my drive home, the air conditioning didn’t work and after completing a drive cycle the engine light turned on. That is when they started calling the vehicle I had just bought from them “vintage”. They said they were going to look into the issue but it has been three weeks with a couple of times of me reaching out to them WITH NO Response. Buyer Beware Either Bill Dodge knew my car had issues and they didn’t disclose the information or they spent such little time inspecting the car they didn’t know what they were selling. Neither one is what should be expected when buying a car from a dealership!

S D

In August, 2025,I attempted to purchase a BMW M2 from BMW of Westbrook (Bill Dodge Auto Group). The dealership provided me with a signed build sheet and confirmed the order. I also provided my payment information for the deposit. The next day, I was told that the order could not be processed unless I added a $2,600 option. This requirement was not enforced by BMW’s official configurator or the dealer’s system, and neither the sales representative nor management flagged it when approving the build. When I asked the dealership to honor the agreement or absorb the additional cost, they declined, offering only to cover part of the sales tax. I filed complaints with the Better Business Bureau and the Maine Attorney General’s office. The AG noted they could not mediate since the transaction did not complete, but they have forwarded the matter to the FTC for review. While this particular issue no longer appears with the 2026 BMW configurator, my experience with the dealership was disappointing. Even with signed paperwork, written confirmation, and my payment details on file, they would not stand behind the agreement. I believe they engaged in unfair trade practices. I encourage future buyers to proceed cautiously and confirm all build requirements in advance.

Taylor Bradley

Bought a used truck on a Saturday that was over 20k. Discovered that the evap canister was plugged the very first time putting gas in it. I called that Monday to try and get it fixed and they gave me the run around. Transferred me to wrong departments, no one could answer questions regarding the dealership warranty and refused to give me a loaner even though they were gunna keep my truck over night. Left a voicemail for service manager Matt Taiani and he never returned my call. I hadn’t even put 300 miles on the truck and dealership stated since it wasn’t an MSI item it didn’t fall under the dealership warranty. So they sold me a vehicle that can’t even be filled with gas properly. After sales experience was one of the worst I’ve had and I recommended you have your mechanic thoroughly check out vehicles before buying, as the dealership will do everything they can to avoid helping after the sale. The one star is for Brian the finance guy. He was the only positive out of the whole experience.

Mark Gilbert

Bill dodge sold a truck to my friend and 3 days later, less than a 100 miles, the transmission blew out. Upon attempting to get the issue resolved, Bill Dodge would not honor the warranty. With trying to get a different truck, Bill Dodge would only refrund half of what was already paid. Seems a little shady to me. DON'T BUY FROM BILL DODGE!!!!

Donna Ryan

Worst shopping experience of my life. Pushy salesperson insisted on my drivers license and personal info “ for their system”; I resisted saying I just wanted to view a car and ask a few questions before giving all my info. I asked to talk to someone else and (sales guy) stared me down and seemed like he was trying to intimidate me. He did not let me talk to anyone else so I walked out. Called to share my experience with the sales manager weeks under the theory they can’t fix what they don’t know about. Sales manager “disagreed with” how I felt! They don’t get it-don’t waste your time!!!!

Charlie Tango

No written review

Toben C

Waste of time! Made an appointment to test drive two cars and neither were available when we got there.

Donna J Libby

We are pleased with our buying experience at Bill Dodge.

Robert Deome

Typical dealership run around I asked that one thing be fixed (noticed at time of sale) been a week called multiple times still nothing. Guess I'll have to take my new car to get repaired (within 7 days of purchasing) at a real dealership

S B

Visited on Valentine’s Day had an appointment with Sarah , at the preowned building at noon with approval squared away days prior to avoid wasting time when we arrived as we came from 2 hours away. Upon arrival we were greeted by Sarah who told us it would be a few minutes before she would be able to get to is, as she was finishing up with another customer. As 15 minutes passed us by sitting in the waiting room, numerous other vacant salespeople patrolled the sales floor. After 20 minutes passed, Sarah returned to say she would retrieve the keys so we could take the Jeep out for a ride. Another 10 minutes goes by. She says there was a miscommunication and the vehicle is currently in the shop and she will contact the GM to find out when it would be available. This time she comes back to say it’ll be 15 minutes before it rolls in. So ,we wait yet again . 25 more minutes passes. Now it’s time to go. She’s now gotten over an hour of our Valentine’s Day and clearly has no respect for anyones time. As we head out the door, she has to let it be known, had I paid the $500 deposit days prior, the vehicle would have been put through the shop and available for pickup. The initial message she had left on my machine prior to any of this made her intentions clear , before any communication with me all that was of importance was securing her commission. I would never pay a deposit for a vehicle without seeing it, who in their right mind would? After we leave, 10 minutes down the road I’m called to be told the Jeep is now ready to go and inspected. According to carfax, it was all gone through and inspected on the 8th. Nothing but lies from this woman. Needless to say we left Bill Dodge group in the dust. Our next stop was another local dealer which was a seamless transaction. Without even having an appointment , we stopped in took a quick test drive of the Jeep I had in mind, left with a great finance rate and a fair deal . Just the way you want to be treated. Not like meat.

Keohikai Laikupu

Unfortunately i asked about a used 2019 Dodge Ram 2500 that was listed for 32k. Checking KBB, edmunds, truecar, and carfax they had the estimated cost between 20k to 27k. This is considerably less than what the dealer was asking. I dont know where the dealer got their price estimation but when i offered 25k there was no negotiation just “we are to far apart”. A $5,000.00 difference in cost estimation not including high dealer fees is kind of absurd.

Kevin P

Currently sitting in the waiting room for 2 hours l now. My warranty covers a free rental for 48 hours. Turns out they never reserved a vehicle so now enterprise is scrambling to find me something. 2 calls from enterprise and still nothing. Last time at the Saco location they pre reserved a vehicle so I literally was in a rental within 10 mins of dropping the vehicle off. The concensus from the other in the waiting room is they've been waiting way too long without any updates. Last time I was here I waited 2 hours for a failed state inspection. Come to find out they also caused body damage to my vehicle which I had to arrange to have repaired thru thier Collision dept. Oh and I also have an issue with the brakes that were installed 3k ago. I was told oh that can happen with those aftermarket brake pads and it should go away. That was over 3000 miles ago.

Vickie Violette

I purchased a vehicle a week ago. I picked it up at night in the rain. Very excited but did not go over the vehicle completely. I drive home park the vehicle in my garage. I go out a few days later and there is a crack in the windshield. The response I got from Bill Dodge is “it’s like buying a cellphone, if the screen cracks when you walk out the it’s not covered.” I have never had a $40,000.00 vehicle compared to a cellphone. Bill Dodge is all about selling their customer loyalty program so the customer is loyal to them but to the same customer they are giving turning their backs and giving them the middle finger. Do yourself a great favor DO NOT BUY from these people.

Faith Hammond-Emery

I bought a F150 Lariat, when pulling into to dealership had writing on the vehicle to having a heated steering wheel, guess what doesn't. Brought to thier attention, ignored. Took it to a Ford dealer for service, they said who sold you this with a sticker because pads and rotors were junk. Brought that to Bill Dodges attention as well, guess what ignored again. Don't buy from the if you want good service after the sale. Update Mike addressed brake issue. Still waiting for the other.

Brendan Burke

This place is absolutely terrible don’t fall for there crap have a good day

Tina Burnham

The original sale was fine. We have had the vehicle for just over two weeks, dealer plates still on it. The second row window behind the driver spontaneously exploded 5 days ago, glass inside and outside of the vehicle. It was sitting in my driveway between two other cars and we are over 500 ft from the road. We have received the worst service in the last 5 days from top to bottom, and will never purchase another Kia or any vehicle from Bill Dodge in Westbrook Me.

Manuel E Ceballos

Disappointed and atrocious experience! Be very cautious when buying from this dealership.I don’t recommend buying from Bill Dodge. I bought a Certified Preowned Yukon from them and it has been a horrendous experience owning that vehicle. The day I drove off the lot I noticed a bad vibration in the vehicle and when I called my sales rep to ask about it his response was- “let me give you the number to our service department so you can speak to Matt, he knows all that was done to your car for certified pre owned inspection. Plus I’ll be out for 6 weeks.” He basically kicked the bucked to someone else to deal with. And thats how it went until I finally got ahold of the GM in the sales department. I took my car to my mechanic and then Stanley Chevrolet in Belfast to get it checked and both concluded that the vibration was not normal and could possibly be something wrong with the driveline or U-Joint. Then on top of that the third row seat broke on us after only having the vehicle 2 weeks. When I addressed this to the GM at Bill Dodge and asked how they were going to rectify the issue he basically told me-“That’s what you have the warranty for.” That’s the type of customer service you’ll get there. After Stanley Chevrolet did a more thorough inspection they found that two of the four rims were damaged. One was bent and one had a dent. Then they concluded that the issue was the transfer case and that they needed to replace it. When I reached out to the GM at Bill Dodge to ask if they could replace the rims with two new ones and extend my warranties due to their mistake, I was shut down right away and told no. I asked Bill Dodge what type of inspection was done on the Yukon before being sold to me and they said it went through a 172 point inspection. Yet somehow, they seemed to miss two damaged rims and a damaged transfer case that was causing the vehicle to vibrate. I’m no expert here but either they knew the issue and put a bandaid on it to sell the car or their service department dropped the ball big time. Either way I was sold a car that issues and they knew about it and failed to disclose it or fix it before selling it to me. It’s been two months since I bought the Yukon and no one from Bill Dodge has bothered to call me to apologize or check in with me to see if the issue was resolved. So if you’re thinking of buying a car from Bill Dodge, I would be very cautious or go somewhere else.

Tracy Leigh

Very fast paced-I explained right up front I was looking and 2 hours later my heads spinning I felt pressured and honestly they do not listen they were all polite of course because that’s there job

Brittany Taylor

I am thoroughly disgusted in the lack of due diligence this dealership provides prior to their customers attempting to purchase a vehicle. This is not only the first, but the SECOND time I had all intention of purchasing a vehicle from them, only to find out once I got there that it sold. I had spoken to someone ALL week, literally every day via email or text, regarding this specific vehicle. Made an appointment to meet with someone, even spoke to the person I had been speaking to all week, the morning OF my 4:00 appointment and not once did anyone think it would be smart to check and make sure the vehicle didn’t sell. I do not live close and had to bring my child along with me, only to show up, wait for my appointment and then be told “oh sorry, it sold yesterday.” Again, this is not the first time which is why I’m writing this review. I just received a shoulder shrug and a “sorry about that” as I was leaving. Never will I ever do business with this dealership ever again. They clearly don’t care about the time their customers take out of their day for this process, but they’re also not professional enough to do their jobs correctly.

Jeff White

I forgot some gold chains in the back cup holder of my truck when I traded it in. Of course they claim no one found them. Low morality around there

ReRe Wilder

My husband and I bought a pre-owned vehicle on 12-29-23. I pulled out of the dealership, onto the main road towards the highway. I made it 1/2 a mile and had to turn back. The headlights were so dim, I was in tears and scared for my safety. I returned to the dealership and explained what was wrong.They said it was a safety issue and they would diagnose the problem on Jan 2. I got a call on Tue that the bulbs had been replaced and I could pick it up. I picked it up around 2:30pm. I made it home and by 5pm realized that the headlights were still not working properly. I called the next day and was told someone would be in touch in 24 hours. I never received a call so I called again Thursday night and was told someone would be in touch in 24 hours. No call on Friday, either. I called again on Saturday and left a voice mail. I called on Monday and left another message. Keep in mind, I can't drive the car after 4pm because the headlights are sooo dim. Theres maybe 3 feet of visibility, its more of a glow than an actual beam. On Friday 12th, the engine light came on and it sounds like my car will explode. Called and left another message on Saturday. On Monday, 15th, I contacted the Brunswick location and they called Westbrook and left a couple messages, no call back. Because it's been 2 weeks of unreturned messages I decided to drive to Westbrook today, the 17th. The engine light is because of a bad catalytic converter and will be replaced on Monday 22nd. No loaner in the meantime because while the car sounds like it will explode, its perfectly safe to drive. I, again, asked about the headlights and was told that they will not be replacing the headlights because it's not a safety issue, it's a convenience issue. Wanting to be able to drive at night is a convenience and they will not be replacing the light assembly. I'm going to start the process of returning the car and looking for a different dealership to purchase from. I was told Bill Dodge stands by their vehicles and will do anything to keep their customers safe but that's not what I've experienced. I'd like to see the owner put his wife and kids in that car and have them drive in the dark, while raining. I bet he'd replace the headlights for them. I guess our safety has a price and $18k isnt enough. Headlights are extra at Bill Dodge. update 1/28/24- after 3 weeks of being unable to drive my car after dark and 2 weeks of our calls and messages being ignored, we have a " solution". We are purchasing the headlight assemblies, out of our pocket, and they agreed to install them. How generous. I have NEVER been so frustrated and pissed off with a car dealership. The nerve to feel like this is resolved to our satisfaction is ballsy and insulting. I'm unsure how a dealership can sell a vehicle with a current Maine inspection sticker without proper headlights but I guess Bill Dodge can. I have emailed Maine's Attorney General, Maine State Police and a couple of our Reps and Congressmen for some clarification. I will update when I have some more information. Edit 2/11/24 to add- On 1/31 I arrived to my appointment and it was discovered that I was sent the wrong headlight assemblies. I was then told that Bill Dodge Auto Group had suddenly decided to order and pay for the correct headlight assemblies, so I could return my purchase and have my money refunded. On 2/6 the new headlight assemblies were installed and they work great. Our salesman, Ken, & Bryan, the finance guy, were great. Joe, the only other employee who would actually interact with us, was wonderful, given the situation. Joe’s bosses were the problem, Joe was unfortunate to be the face of the problem. He had to tell us 2 times that his management refused to pay for the headlights. It wasn’t until I started kicking and screaming online that they were convinced to do the right thing and then, they couldn’t even tell me; they sent Joe! It would have been nice to have management shake my hand and apologize for my hassle but, I guess that’s inconsequential. My headlights work and that’s what matters.

Abigail Ramirez

Absolutely terrible. I wish I could give them zero stars. I bought a car from them and let me tell you it will be the last time. They will promise you so much in the beginning and when you finally show up to redeem certain benefits they act like you are making up stuff and that they never said any of it. Please avoid or dont buy their benefits. It wont get you anything

craig mannion

So i bought my used car a year ago, i had to get a sticker the other day it failed my rear shocks are gone gonna have to replace rear tires. Gonna cost me 1300 hundred bucks!! Don't there mechanics look over the cars before they put them on the lot? This is a real shame on there part!!

Speedy Snowmobiler

I wasted my day trying to purchase a truck. The finance guy and I talked about my situation. My salesman was great but everything else was not. I was mislead on my vehicle trade . When I had a conversation with the finance guy for the 2nd time, he tried to play it off like he had never talked to me before. I was very unimpressed with him. I will find another GM truck elsewhere in the future.

Sadi Mast

The worst experience I have ever had! Bill Dodge kia has had my car since July 10th 2023. I am very close to going to the bbb.

Michael Lam

The Good, the Bad and the Downright Ugly. The Good: During my visit at Bill Dodge Auto group, I had the pleasure of speaking with two polite employees: Lucas (sales) and Cari, both were very pleasant to work with. The Bad: This dealership lists cars for sale that aren’t ready to be sold. I was told by the General Manager, Patrick, that only 23 of the 114 cars on their lot are ready to be sold and ALL of them are listed for sale. They also remove inspection stickers from the cars so you can’t take them on a proper test drive. When I see a nice Tacoma listed online, low miles and a new frame, I know it won’t last long. So I’m right on the phone inquiring and ready to drive 2 hours south to buy this truck cash, if it’s mechanically sound. Only to be told that I can’t, because they haven’t inspected it. I offered Patrick a deposit that would be contingent on a pre-purchase inspection and a proper test drive. Patrick said “We don’t take deposits”. The best he could do was hold the truck 8-10:30a the next day (Saturday) if it wasn’t already sold, to allow me time to drive down. So I call first thing the next day and I spoke with Lucas, confirmed the truck was available, asked a few questions and left to go see the truck. The Downright ugly: Ryan. I believe Ryan is the sales manager. My phone rings at 10:33a on Saturday with Ryan asking in an aggressive tone: “you coming down to look at this truck or what?!” Meanwhile, I’m less than 5 minutes away, on my 2 hour commute. I opted to ask for Lucas when I arrived. After a parking lot test drive, I found both the check engine and traction control lights were on, 4WD low didn’t work and something funny going on with the steering. They agreed to fix these issues before I buy the truck. I attempted to offer $800 less than the sticker price, with no doc fees when discussing with Lucas. He said he needs to ask - then Ryan comes charging over, yelling at me in the lobby, yes, yelling: “YOU CAME ALL THE WAY DOWN HERE TO NEGOTIATE? YOU TOLD PATRICK YOU WERE PAYING THE FULL PRICE, CASH!” I explained that no figures were discussed with Patrick, only that I had cash to buy. Ryan went on yelling at me: “YOU GOT 5 MINUTES TO MAKE A DECISION! I JUST TURNED DOWN SOME GUY AND HIS WIFE, WHO WANTED THE TRUCK AS IS AND THEY WERE PISSED. SO YOU HAVE 5 MINUTES TO DECIDE IF YOU’LL BUY IT (at full price) OR I’M CALLING THEM!!”- At this point, I’m telling Ryan that’s enough, that I can deal with my sales person, Lucas, and that he can go away (while pointing back to where he came from) Ryan continues yelling at me: “NOBODY TELLS ME WHERE TO GO!” And continues yelling at me. I’m sorry, but if I conducted myself like this at the bank that employs me and another employee or customer made it known that my actions were not appreciated, and I kept being inappropriate, I’d likely be fired for harassment! Fast forward: I agreed to full price, only to be told they need a deposit (Huh? Patrick told me you don’t take deposits?) and the truck won’t be ready in 6 days to purchase, when I need it. No deal. Finally, a note to the owner: Save your shallow apology. I find it unlikely that you don’t know who Ryan is and how he operates. You employ him, so therefore you condone this type of behavior. I don’t care how many cars he’s sold with his high pressure sales tactics. He’s absolutely inappropriate and it’s just uncalled for. Shame on you for employing such an embarrassment, and frankly a liability to your company!

Denise Carroll

The commercials say fast and reliable. I did not experience that. It took them 2 weeks just to figure out what was wrong then 2 more weeks to get parts. Now its been a week since then and they still have not fixed my car! I will never use their service center again.

Dylan Langone

Shady dealer, trash management

Rev

Called ahead to confirm a vehicle was available to test drive, they placed us on hold, confirmed availability and location and invited us down to test drive, we headed straight over. Upon arrival, a male sales rep, last name O'Brian tried to steal the sale from Kayla, who we were scheduled with. He told us the car was sold a week ago but they don't control their own website and the listing is gonna be there for a while longer. They acted like this is something we should know, and offered no suggestion of a solution, while making up lies about how they can't update their own site, which we all know is to drag people to the business in person under false pretenses. I guess us wanting to buy a car with cash is nothing of interest to them. Will never do business with Bill Dodge Scammer group. Not answering Mark's calls so he can cover for the employees. He can publicly explain why they lie to get people on the lot. It's either part of training, or there is new sales positions available.

Ben and Veronica Downs

No written review

Olivia Hamlin

Poor customer service combined with untimely communication. They misdiagnosed the problem with my vehicle and failed to alert me when necessary parts came in - knowing I was waiting and harming my vehicle by continuing to drive it. All while refusing a rental. Would not recommend.

Ryan Farrell

It was okay. Felt like as soon as we decided we didn’t want to trade in our old lease for a new car we weren’t treated as nicely and as warm. Bill Dodge as a whole the past few cars has been a let down. The finance guy and the guy in the garage were excellent though!

Peter McCoy

Just another update in the terrible experience I had here. Happened over a month ago. They did work on my vehicle that I did not ask for, then charged my girlfriend an astronomical price when she got there. Instead of calling me as I had discussed woth the service team, just hours before. My pil change should have been free with my vehicle purchase but apparently you have to write that down and hand it to every person at every step of the process for them to even pretend they know what you're talking about. But back to the real issue, they rotated my tires without asking and when I called them out on it, they just said "well it's not on the paper we have you fill out, so we just did it" like lol what???? You're company didn't put the service on the paper so you decided to just do it anyway AND charge me for it??? Like what kind of terrible way to run a buisness is that? Anyway, full mo they later, never got a call from the manager, never got my refund. -10/10 would not recommend to my worst enemy.

Natalie Bullock

I am very disappointed with my recent experiences at Bill Dodge. I went in for some recall work and mentioned a new noise my car was making, as I was hoping they could take a look while I was there. They came back with what they believed was the problem and a quote for about $500. I trusted their opinion and had them proceed, only to hear my car making the exact same noise as I drove it home. I then went back and was told that my car needed extensive work, including a new catalytic converter, that was going to cost me close to $3,000 total. I have since taken it elsewhere for a second opinion only to find out that Bill Dodge completely misdiagnosed the issues happening with my car and were attempting to charge me an outrageous cost. I am left with the feeling that I was being taken advantage of and would not recommend servicing your vehicle here.

Steven

Found car on Autotrader, contacted Bill Dodge, was told it was available. I let them know I was leaving immediately to take the hour ride to the dealership. Walked into showroom, was told it was "just sold". Kind of felt bait and switched, won't go back.

Danielle Tomah

It wasn’t as great as I’d hoped it to be.

Goddess Morningstar

Do not have your vehicle serviced here. They left me without functioning brakes, and I nearly had a car accident. I took my car to another mechanic, and he indicated that the brake work had been left incomplete by the technicians at Bill Dodge.

E Drew

Don’t deal with this place they will call you 2 months after you have paid a bill saying you owe more money then want to take you to court. Bad business will never go back.

Marc Roberge

The experience was very good overall. We knew what we wanted and there was no pressure at any part of the process. There was a missed item on the vehicle after they finished with their inspection but they made sure to note it at will have it fixed ASAP. UPDATE: The item that was missed, and noted in the paperwork, is still not fixed. I have been getting the run around and every excuse in the book. They only seem to care about the sale and then you are a stranger looking for a handout. I would not recommend them for any type of business.

Robert Johnston

Looking for an EV? They don't even want to talk about it.

robert herrick

When i went there, I told them not to do a credit check, as I use the same bank they use, and was goung though that bank, which I already knew the amount I can take out a loan for. What did they do they ran three credit checks anyway. I later called the manager about it and he lied saying I told them to do the three credit checks.

Verónica Pérez

I wouldn’t use this place. I bought a Kia Soul a few years ago and when I brought it in for service in December 2020 - they forgot to put brake fluid in it. The lack of care and concern had made me take my business elsewhere.

Joshua Cuetara

Don't do it. Was told the only thing that my car needed was an oxygen sensor, and it needed the whole turbo unit replaced. 5K more than what I bought the vehicle for.. ..

KN ERS

DO NOT BUY A CAR FROM THEM , bought a car that I can't even get an inspection for , a week after driving off the lot check engine light comes on , bring it back to get it fixed which at first was great till I realized they never fixed anything, picked my car back up assuming it's fixed and 2 days later light is back on . 4x of me taking the car back In to get it "fixed" and it's still not , no one answers me , no one calls me back , even told me " o we don't babysit our employees we trust they can do their job " well I trusted you to buy a car from you or even fix it , WORST EXPERIENCE I'VE EVER HAD WHEN IT COMES TO CARS. DON'T WASTE YOUR MONEY AT THIS PLACE

Doug Estes

I will NOT recommend this dealership to any of my Friends or Family, this is my story with my opinions, My wife and I have purchased 2 vehicles from the Kia dealership of this group, Very good service and communication during and after the sale, so when it came time to purchase our next vehicle we chose this auto group, I'm now regretting this decision We found a very good deal on a truck, it was on the hold line and we were repeatedly told that it was just for the dealership to go through the vehicle and make sure it passes their inspection, all through the process of the purchase "vehicle inventory is low" "we cant get trucks" and "the price is set no room to negotiate, can sell it tomorrow at that price all day long" we bought the truck and traded in our paid off Kia, title in hand So here is where buyer beware should have kicked in, next day we come in to sign paperwork, we sat down with the "paperwork" guy, he ran through the usual sales pitch for the extra warranties, this already has the lifetime warranty on powertrain, all set, started signing papers, PLEASE remember the lawyers term don't sign until you read, especially when it comes to the wonderful BLUE paper for previous title IMPORTANT!! 14 days go by and I go to the town office to register my truck, they look at the BLUE form and say they cant register it with no previous title number, all that was there was the previous lien holder, they attempted to call the dealership but everyone was in a managers meeting, finally 15 minutes later I get a call from "the Paperwork" guy he tells me that they are expecting it today, I was not very nice and told him that I needed it today, I had plans for the weekend that I now had to change and cancel. I then received another call later in the day stating that they could give me a dealer plate to tie me over until they receive the number, I get the plate delivered and put it on the truck, After the weekend I tried to get ahold of "Paperwork" guy, left message- later claims he never got, Per town office advice I started a state investigation, attempted over the next couple of days to get ahold of anyone who could tell me what was happening with getting the number, left message with sales manager- nothing no return call or email, State got back to me a couple of weeks later and said they had spoken with manager who said they were expecting that day or next, A week later I get the phone call from "Paperwork" Guy saying he finally got the number and emailed it right over, an hour goes by and I get another phone call from him asking when they can expect the dealer plate back, informed him as soon as I get the truck registered, also informed him on how poor the communication to customers was and that I felt I should be compensated for all the trouble over the MONTH of wondering what was happening, He said he'd pass that on to the manager, Returned the plate and with in ten minutes of driving off the lot received an email from one of the managers that she was going to forward my issues up to her manager, Its been a week and still have heard nothing from these guys, Lessons learned: Read everything, Check title paperwork first before you sign any document I'm done dealing with this group,

Caeli Nortz

Worked with Tori and Ken throughout the process, the only nice thing was Tori. She was very upbeat and friendly, not pushy with anything. Concerning the car after getting it home, you can tell they tried to cover up other issues on vehicle and were not truthful about them. They told me needed brakes but didn't go into depth about what type of repairs. I have left voicemails for 2 different people concerning a $100 fee and still no call back. Car also had 3 open recalls that weren't mentioned to us at all. At this point I feel like like as soon as you have the car in your possession it's all on you, they don't care. Will not be returning to this dealer

Thalassa Raasch

While I am happy with the car that I purchased from Bill Dodge’s PreOwned Super Center in Westbrook, I had a bad customer experience. George, the client advisor I was paired with snapped at me several times and cut me off in a way that was disrespectful, gendered and inappropriate (from when I asked for paperwork documenting work that had been done on the car that I was considering to when I expressed my frustration at the confusing communication I was receiving.) After that, I was relieved to interact with Sales Manager Tori who was professional and courteous. Unfortunately, this misogynist behavior seems to be part of the greater office culture; When I was in the waiting room to sign final paperwork, I heard another salesman say across the showroom, “Your girl’s here” (I’m a professional in my mid 30s) - shortly after a white male presenting client of the same age walks in and “Your customer is here” is called across the showroom. Language matters. Creating a space where customers feel safe and respected matters. I cannot in good faith recommend the Bill Dodge PreOwned Super Center especially if you identify as a woman, BIPOC, LGBTQIA, etc.

Eric Winsor

Bought a truck 2 months ago. They cant seem to fix any of the problems with it. I have to carry a scan tool around with me to make sure the check engine light isnt for something new.. I'm now up to 10 codes stored in this 2019 sierra. Went in today to see if I could get it fixed and they could not make an appointment for me. I have to call in next week. Beyond unhappy with the service after the sale.

Becca Burchill

I had spoke to someone about my bad credit & they assured me they could help me no matter what. I went in and they did not help me, i wasted a whole day there & the salesman gave me the run around for hours and he said he was gunna call me & never did. Wasted so much time when he could of been straight up. I expressed i needed a car as i have a baby on the way and apparently he didnt care. Never again.