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Bill Dodge Auto Group

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Tina Burnham

June 7, 2024 · review of Bill Dodge Auto Group

The original sale was fine. We have had the vehicle for just over two weeks, dealer plates still on it. The second row window behind the driver spontaneously exploded 5 days ago, glass inside and outside of the vehicle. It was sitting in my driveway between two other cars and we are over 500 ft from the road. We have received the worst service in the last 5 days from top to bottom, and will never purchase another Kia or any vehicle from Bill Dodge in Westbrook Me.

Response from owner

We are deeply sorry to hear about your recent experience with your new vehicle and the subsequent service you received, Tina. We understand how distressing it must have been for your second-row window to break, especially with the car being so new and parked securely in your driveway. Regarding the broken window, we regret to inform you that vehicle warranties typically do not cover glass damage. We understand you spoke with our Sales Manager, who contacted Kia on your behalf, and they reiterated this policy. We apologize for any inconvenience caused. If you would like to discuss this further, please feel free tor reach out to us directly.

June 12, 2024

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