Westbrook, ME
What customers say about Bill Dodge Auto Group
Bill Dodge Auto Group in Westbrook, Maine has accumulated 999 customer reviews spanning from January 2016 through June 2026, with an overall positive sentiment rate of 92.4% and a sentiment score of 0.79. The trend across this period is rated as improving. Professionalism and conduct is the most frequently discussed aspect, appearing in 683 reviews at 92.8% positive.
Courtesy and friendliness ranks second by mention count at 458 reviews and earns the highest aspect score at 97.6% positive. Communication and updates drew 348 mentions at 85.9% positive, while technical knowledge and expertise (134 mentions, 88.1% positive) and pricing and value (129 mentions, 86% positive) both reflect solid satisfaction. Two aspects warrant attention due to below-70% positive ratings.
Problem resolution and effectiveness (101 mentions) sits at only 54.5% positive, indicating that a meaningful share of customers who experienced issues were dissatisfied with how those issues were handled. Responsiveness and speed (99 mentions) scored 62.6% positive, suggesting delays or slow turnaround are a recurring concern. Scheduling and booking ease (50 mentions) reached 72% positive, just above the threshold.
“Jason Shedd was an amazing help with the purchase of our new car. He was on top of showing us all our options and the numbers. It was by far the calmest and less stressful car buying experience I’ve ever had. Thank you!”
On the service side, vehicle purchase and related categories dominate the review corpus and are rated exceptionally well: new car purchase (97 mentions) and vehicle sales (56 mentions) both sit at 100% positive, and vehicle purchase broadly (410 reviews) scores 98.5% positive. The sales experience topic (353 reviews, 97.2% positive), sales staff (120 reviews, 98.3% positive), and financing process (81 reviews, 97.5% positive) are also highly rated. Used vehicle purchase (44 reviews) is notably lower at 79.5% positive, and problem resolution as a topic (14 reviews) scores just 35.7% positive, reinforcing the pattern seen in the aspect data.
Communication as a topic (22 reviews) also falls below the threshold at 68.2% positive. Among named staff, Liam is the most-mentioned individual with 44 references and a 4.9 average rating, followed by Amanda (35 mentions, 5.0), James (30 mentions, 5.0), Eric (29 mentions, 5.0), and Alec (28 mentions, 5.0). In summary, Bill Dodge Auto Group performs strongly in the sales and customer-facing experience dimensions but shows documented weaknesses in problem resolution effectiveness and service responsiveness.
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