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Purchase mentioned in 410 of 999 reviews (41%)","98.5% of Vehicle Purchase reviews are 4 or 5 stars","Average rating in Vehicle Purchase reviews: 4.9★"]},{"id":"customer-service","label":"Customer Service","description":"Reviews discussing customer 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Service mentioned in 394 of 999 reviews (39.4%)","96.7% of Customer Service reviews are 4 or 5 stars","Average rating in Customer Service reviews: 4.9★"]},{"id":"sales-experience","label":"Sales Experience","description":"Reviews discussing sales 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Anthony"]},"Ci9DQUlRQUNvZENodHljRjlvT25STkxXeFViRVU1VEROeVp6UjZiMjFrTWpWdk1GRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Andrew"],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer had a wonderful car buying experience thanks to Andrew's kindness and ease of process.","key_phrases":["wonderful car buying experience","extremely kind","made the process feel easy"]},"Ci9DQUlRQUNvZENodHljRjlvT2tjNFRqZElhMXBYTTNKb1ZETlZVRE4xYmpRd1RuYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer from Augusta had an awesome experience at Bill Dodge Kia and is glad she chose them over local dealers.","key_phrases":["awesome experience with everyone","so glad I went with Bill Dodge","usually buy locally","Bill Dodge Kia"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKaVN6RjNja2xtY3kxUFMxZDFTRVo2YkVKTVJWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Ethan"],"services":["suv-purchase","new-vehicle-sales"],"problems":[]},"one_line_summary":"Customer drove over an hour past multiple dealerships to buy a 2026 KIA Sportage Hybrid from Ethan at Bill Dodge Kia due to his exceptional, pressure-free service.","key_phrases":["best salesman I've ever encountered","never made me feel pressured","named Employee of the Month","drove over an hour passing multiple dealerships"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKRmNGbFNXQzE0TUMwMVZuZG5URXRRVGxWbmNWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Dave","Mike"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises Dave and salesman Mike for going above and beyond to find exactly the vehicle they wanted.","key_phrases":["went above and beyond","find us exactly what we were looking for","dedication in finding the vehicle","professional, helpful and knowledgeable"]},"Ci9DQUlRQUNvZENodHljRjlvT21rNU0zaFBhazVrVlhweVNFTnZjbEoyYTNkUWVFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":["Rob"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Rob for being attentive and maintaining communication throughout the car-buying process.","key_phrases":["very attentive","kept in touch through the whole process","Highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkdlJXaE9YMWxtVmprNU5HVktiVUZ1TVVwNmJuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","technical_knowledge"],"entities":{"technicians":["Rob"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great, pressure-free experience with friendly and knowledgeable staff, especially Rob.","key_phrases":["great experience","no pressure to purchase","Rob & all the staff were awesome","friendly, knowledgeable dealership"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGQ05UUkZMVkZpYlZCMVVHMW9ibDl4VEZWR1NtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Ethan","Chris"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises Ethan and Chris at Bill Dodge Kia for making the car-buying process easy and enjoyable.","key_phrases":["so nice and helpful","buying a car was easy","would recommend them","Thank you, gentlemen"]},"Ci9DQUlRQUNvZENodHljRjlvT21oa2EzbE5TSGx4UkhjMWRGbDFOVFY0WTBoa1VGRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-car-purchase","kia-sales"],"problems":[]},"one_line_summary":"Customer had a great experience at Bill Dodge Kia and loves their new Kia vehicle.","key_phrases":["great experience","sale person was wonderful","love my new Kia"]},"Ci9DQUlRQUNvZENodHljRjlvT2psYWRDMURRbTl2U1RWUmQzSXROUzFPWkY5d1lYYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer praised Bill Dodge Auto Group for great customer service.","key_phrases":["Great customer service"]},"ChZDSUhNMG9nS0VJQ0FnSUNKc2J5blB3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT201bmIyMVhiMGRvYXkxSGFpMWZWRm8zWm5GVWVrRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tsc1QyVTVUVlJ5WWtsVVFsUnZNRFEyUjFwVFdWRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","professionalism","communication","pricing","technical_knowledge"],"entities":{"technicians":["Alec","Rob","Kayla","Chris"],"services":["new-car-sales","used-car-sales","financing","vehicle-delivery","test-drive"],"problems":[]},"one_line_summary":"Customer had an outstanding experience at Bill Dodge Kia, praising the entire team through sales, financing, and delivery of a new Kia Seltos.","key_phrases":["top shelf","no rushing, no long sighs just kindness","spent at least an hour explaining every feature","great deal on a great car"]},"Ci9DQUlRQUNvZENodHljRjlvT21GTlZXeHlWamhMY1c0dFJuUTFTRGwxZERkaVpVRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","professionalism","scheduling"],"entities":{"technicians":["Ethan","Matt"],"services":["ev9-purchase","electric-vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises Ethan and Matt for delivering the fastest and kindest car-buying experience when purchasing a Kia EV9.","key_phrases":["went above and beyond","fastest and kindest experience","truly amazing experience","big thank you to Ethan, Matt, and the entire team"]},"Ci9DQUlRQUNvZENodHljRjlvT201cVgyMDNhV1F6U1haS05rcFFOSGM1VWxKUlZYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","courtesy","communication"],"entities":{"technicians":[],"services":["new-car-purchase","vehicle-selection"],"problems":[]},"one_line_summary":"A first-time car buyer had an excellent, smooth purchasing experience at Bill Dodge Kia with friendly staff, fair pricing, and a great vehicle selection.","key_phrases":["excellent experience at Bill Dodge Kia","first car I bought on my own","buying process was smooth","pricing was fair"]},"Ci9DQUlRQUNvZENodHljRjlvT21ZeFFUQldiRzQxVG5Cb1ZqVmllak5SWkdaQ1IwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","courtesy","professionalism"],"entities":{"technicians":["John"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer raves about her 2021 KIA Sportage purchase and highly praises salesman John for being attentive, friendly, and responsive even after the sale.","key_phrases":["love, love, love it","absolutely fantastic","not pushy at all","prompt responses, even after the sale"]},"Ci9DQUlRQUNvZENodHljRjlvT2t3elgwVkxUalZyWWxSSFkwbFZVMFpJVmpCRVFVRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Rob"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great, easy, pressure-free buying experience with Rob and the team.","key_phrases":["great, easy experience","not pushy at all","entire team was pleasant"]},"Ci9DQUlRQUNvZENodHljRjlvT2prd2QyMVJWRFZSWDBaV1RXOWhiRlJGWkRZd1ZtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Cassidy"],"services":["car-sales","vehicle-search"],"problems":[]},"one_line_summary":"Cassidy provided excellent, low-stress assistance in locating the perfect car for the customer.","key_phrases":["great job helping to locate the perfect car","went above expectations","kept it low stress"]},"Ci9DQUlRQUNvZENodHljRjlvT25SMlZ6RTNZMDQzWTBScVEyNUlhRFUyVlRGcU1WRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy","pricing","technical_knowledge"],"entities":{"technicians":["John","Chris","Rob"],"services":["new-car-sales","vehicle-financing","vehicle-app-setup"],"problems":[]},"one_line_summary":"The entire sales team — John, Chris, and Rob — provided an attentive, pressure-free experience that resulted in a happy Kia Seltos purchase.","key_phrases":["spent several days pulling together different options","never applied pressure","made us feel welcomed and valued","We love the car, and we love working with Bill Dodge"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkdVpXZGpiVlJCVUdaeFRrMWhaVFZZZUY5TmJIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy","responsiveness","pricing"],"entities":{"technicians":["Nathan"],"services":["new-car-purchase","vehicle-financing","kia-telluride-sales"],"problems":[]},"one_line_summary":"Customer praises Nathan for his professionalism, knowledge, and efficiency during the purchase of a 2025 Kia Telluride at Bill Dodge Auto Group.","key_phrases":["absolutely wonderful","extremely knowledgeable about the vehicle","got us in and out quickly without ever making us feel rushed","financing process was also smooth, quick, and easy"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwbWMwRm9UMjh6V2xCRmJuRnVMV2x2UzFoblgyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Rob"],"services":["new-car-sales","kia-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises salesperson Rob for his knowledge and helpfulness in finding and explaining features of their new Kia.","key_phrases":["Rob was amazing","very knowledgeable","walk through all the car features","help us find our new Kia"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSU2FuRjRRMnRXWTBkNWREaFVjVUZZTUMxVlJrRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT214cU56QklVa2huUmtGdGRXRmhkSGgxTVZFdGNXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises the sales staff for being professional, direct, and immediately responsive to questions.","key_phrases":["truly professional and responsive sales staff","always straight forward and direct","Immediate follow up to questions"]},"Ci9DQUlRQUNvZENodHljRjlvT21GVFdrWlBOUzA0YTBkdWRIUnZaMFJaU1dvMWFHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer raves about a salesperson's exceptional skills and helpfulness in getting them their dream car.","key_phrases":["super helpful","most amazing car","deserves a raise","sale skills and service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOcU1qbFFPRFZ3VjFKcGQydENkRUpQUjJSUGFHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Ethan"],"services":["new-car-sales","kia-vehicle-purchase"],"problems":[]},"one_line_summary":"A family referral led to a highly satisfying Kia purchase experience with salesperson Ethan Sturm at Bill Dodge Kia.","key_phrases":["excellent sales person","time to answer our most detailed questions","willingness to find the exact vehicle we wanted","pleasure to work with him and all of his colleagues"]},"Ci9DQUlRQUNvZENodHljRjlvT20wNU4yUlpiWEZZZUZsaVVWYzJSWHBUVmt3MlVWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling"],"entities":{"technicians":[],"services":["auto-service-appointment"],"problems":[]},"one_line_summary":"Customer had a smooth, as-planned service appointment and highly recommends Bill Dodge Auto 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amazing","helped me pick the color I wanted all remotely","had the vehicle I picked pulled up and ready for a test drive","we went home happy"]},"Ci9DQUlRQUNvZENodHljRjlvT201U1dXNDJWMGRMTWxsR1kxcHlRa0pPZEc1UlluYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","responsiveness","communication"],"entities":{"technicians":[],"services":["new-vehicle-purchase","kia-telluride"],"problems":[]},"one_line_summary":"A repeat customer praises Bill Dodge for delivering their new Kia Telluride ahead of schedule and providing consistently quick, accurate communication.","key_phrases":["couldn't be more happy with my new Telluride","came in about 10 days ahead of schedule","quick and accurate responses","third vehicle from Bill Dodge"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwWVREQmZha05IVXpCT2VuSjZUVVEyVnpjM0xWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a very positive experience, praising the staff for being friendly, attentive, efficient, and fast.","key_phrases":["Friendly, attentive","efficient, and fast","Highly recommended"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkbGVVWlhiRUp1UVc1V1RVRk9MVFZIVTNwQk0yYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["new-car-purchase","dealer-trade"],"problems":[]},"one_line_summary":"Customer had a pressure-free buying experience at Bill Dodge Kia Westbrook, where staff sourced the exact car they wanted from another dealership.","key_phrases":["did not feel pressured","exact car I wanted","got me the car from another dealership"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaaFRqbGhVazgyTmpoTU5XUmhaV2x4WmtoRFZGRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2sxYVdrRnZVRkl6WkVwUFZqQklVek5oTWxoV1lsRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Marco had a great experience with friendly and knowledgeable staff at Bill Dodge Auto Group.","key_phrases":["friendly and knowledgeable people","great experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoUWMwdGlUekZyU3pWTGEzUklkMmRMVnpOTU0zYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Kayla","Chris"],"services":["auto-dealership-service"],"problems":[]},"one_line_summary":"Customer highly praises Kayla and Chris for being helpful and professional.","key_phrases":["super helpful and professional","truly appreciate their help","highly recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSRmJHdEpOMnhOWW5ocldqbFRka1pDWjFWSWFrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","pricing"],"entities":{"technicians":[],"services":["new-car-sales","hybrid-vehicle-sales"],"problems":[]},"one_line_summary":"Customer was impressed by knowledgeable and amazing sales staff and left with a 2026 Kia Sportage Hybrid at a great deal.","key_phrases":["so amazing to deal with","knew how to show all the bells and whistles","didn't know we were going to buy the car that day","we got the best deal"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxYVNUaENUR1pTWXpCRVR6UnRiR3QzU210ME0yYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":["Dakota"],"services":["vehicle-purchase","sales-consultation"],"problems":[]},"one_line_summary":"Dakota helped the customer find a vehicle within their budget and drive it home the same day, earning a 10/10 recommendation.","key_phrases":["exactly what fit in our budget","get home in it the same day","Great service and very friendly","10/10 would recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGclpFeHNaMU5STVVwZllXbG1aWEEzYURKUExXYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the staff easy to work with, informative, and friendly.","key_phrases":["easy to work with","informative","friendly staff"]},"Ci9DQUlRQUNvZENodHljRjlvT2xVeGVHWjFMVEJQTm1KcGJWRkdVbkZwWDNCMlRHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent, pressure-free car buying experience where she felt heard and valued as a person.","key_phrases":["no pressure","listened to my preferences","dealt with me as a person not a sale","Couldn't ask for a better car purchase experience"]},"Ci9DQUlRQUNvZENodHljRjlvT25CQ1oyUk1PVEJrUlMxcFFrNXZjV3gxUTNwcFNtYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Peter"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a positive sales experience, praising the friendly staff and salesman Peter.","key_phrases":["really nice and helpful","salesman Peter was great"]},"Ci9DQUlRQUNvZENodHljRjlvT21nNFlraHdVMVp2U0VSVk9HaFNOVkk0VGt0Zk0yYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","pricing","problem_resolution"],"entities":{"technicians":["Zach","Bryan"],"services":["car-sales","auto-financing","vehicle-purchase"],"problems":["recent-accident-with-commercial-dump-truck","mobility-difficulties","concentration-and-memory-issues-during-purchase-process","past-negative-car-buying-experiences"]},"one_line_summary":"A customer recovering from a serious accident praises salesman Zach and finance manager Bryan (Wick) for their exceptional patience, kindness, and seamless car-buying experience at Bill Dodge Auto Group.","key_phrases":["very low pressure sales tactics","went above and beyond to make sure that I was taken care of","made things very easy for me when it came to the paperwork and the financing","I don't think I could've had an easier buying experience elsewhere"]},"Ci9DQUlRQUNvZENodHljRjlvT2poZldGUnFXUzFJYUdWNWJHVXdObnBpTVhoU04zYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Bennet","Justin"],"services":["vehicle-purchase","financing","maintenance-plan"],"problems":[]},"one_line_summary":"Bennet and Justin provided an accommodating, knowledgeable, and smooth car-buying and financing experience.","key_phrases":["staying late to answer our questions","gave us the time we needed to mull over options","knowledgeable and friendly","easy and smooth"]},"Ci9DQUlRQUNvZENodHljRjlvT2pZMFgyeHBObVJ2WlZSNGJqUmxkR3hRUzFoS1MxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A repeat customer shares their consistently positive experience buying vehicles at Bill Dodge GMC for the third time.","key_phrases":["great experience","great people to work with","3 time buying","never disappointed"]},"Ci9DQUlRQUNvZENodHljRjlvT2paTVpYVmZjVVJqZW5KTVFsZE5RakJLWDFSTlNWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Bennett"],"services":["new-vehicle-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer praises a smooth and professional buying experience for a new Hyundai Palisade at Bill Dodge Hyundai.","key_phrases":["smooth and easy experience","professional and very efficient","strongly recommend","give them the opportunity to assist you"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSTFpHYzRTRTVPUmxobVdsWmhiVVZyUzB0eVNsRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Jillian"],"services":["car-leasing","truck-lease"],"problems":[]},"one_line_summary":"A repeat customer praises Jillian's helpfulness and courtesy while leasing a truck for the second time from Bill Dodge.","key_phrases":["second time that I leased a car","Jillian was very helpful and courteous","love my truck"]},"Ci9DQUlRQUNvZENodHljRjlvT205QlNYWkRUVTFUTmtKR1NFb3lMVEp3U201UVpuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Jillian"],"services":["out-of-state-vehicle-purchase","vehicle-delivery"],"problems":[]},"one_line_summary":"Customer praises the experienced team, especially Jillian, for seamlessly handling an out-of-state vehicle purchase and delivery.","key_phrases":["well experienced","amazing job working with us out of state","Worked on everything we asked for","when we took delivery"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxdVFUWmFaR1E1VURsWU1ISmlRV05MZW1wSVMyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great overall experience with the team at Bill Dodge Auto Group.","key_phrases":["Great experience","Great team"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsaWRGQmphM3AyVGtkeWNrMTBXbEZpZDFkSmFYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Dylan"],"services":["new-truck-purchase"],"problems":[]},"one_line_summary":"Customer had a highly positive buying experience purchasing a new truck with salesperson Dylan Guinard at Bill Dodge Westbrook.","key_phrases":["positive buying experience","very resourceful and respectful","would highly recommend Dylan","new or used 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you"]},"Ci9DQUlRQUNvZENodHljRjlvT25SVVJqaEtXazlwZFdWcFJqQlVkVTVQVjJWdlJIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":["Zach"],"services":["used-car-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer had an outstanding, low-pressure used car buying experience with excellent trade-in value and transparent pricing.","key_phrases":["overall fantastic experience","very low pressure sales environment","way more for my trade than I ever expected","A++ experience overall"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkV01IbG1XWG94ZEZoSk9XeFlTa2h6VlVOcE9WRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xVek5YaHBkRzQzU2prMVNHMVZibEpzVjFsdlEyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Caleb"],"services":["car-buying","financing"],"problems":[]},"one_line_summary":"Customer Ali praises Bill Dodge Auto Group for an easy and satisfying car buying experience, highlighting Caleb and the finance team.","key_phrases":["easiest and most satisfying car buying experience","top pick and the best experience ever","thanks for Caleb and the finance team","you guys are awesome"]},"Ci9DQUlRQUNvZENodHljRjlvT21acU4wUTJXRE5vT0U1cFpuaEtNVmhXU25SamRYYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Caleb"],"services":[],"problems":[]},"one_line_summary":"Customer had an excellent experience and praised knowledgeable staff, especially Caleb.","key_phrases":["Excellent experience","knowledgeable staff","Caleb was great help"]},"Ci9DQUlRQUNvZENodHljRjlvT21aeU9WSmtlbVpOUlhWeVpUZExkblJWTW5Kc05YYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tsaWJ6aG1NRkZaTTFobFdYaFViVGw0WlRCd1FYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Troy","Justin","Connor"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer describes their experience as the best car buying experience they've ever had, crediting Troy, Justin, and Connor.","key_phrases":["best car buying experience I have ever had","thanks to Troy and Justin and Connor"]},"Ci9DQUlRQUNvZENodHljRjlvT25od1VEaGxhbkUyWjBWVWMzQnhTVFpZYWxWMWVIYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2t3NGQyMW9UV2cxVldOalUwVjBVMDlSTWtWRFlYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Troy","Bennet","Justin"],"services":["new-car-purchase","hyundai-santa-cruz"],"problems":[]},"one_line_summary":"Customer had an excellent experience purchasing a Hyundai Santa Cruz, praising the warm, welcoming staff including Troy, Bennet, and Justin.","key_phrases":["warm and welcoming","so kind and wonderful to work with","A great experience","love my beautiful Santa Cruz"]},"Ci9DQUlRQUNvZENodHljRjlvT213MlUzaGhUM1J6V25aVWNrNXNWa1o1U25KblJHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Nate"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Nate provided a smooth and fantastic car-buying experience, leaving the customer eager to return.","key_phrases":["Nate was fantastic","Smooth process","great people","definitely going there again"]},"Ci9DQUlRQUNvZENodHljRjlvT25JM2NVMXBWbUZtVUZsaFJFTk1abkZsTjIxek9VRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Nate"],"services":["used-truck-purchase"],"problems":[]},"one_line_summary":"A repeat customer praises Nate for efficiently understanding his needs and delivering a smooth used truck purchase.","key_phrases":["great to work with","knew what I wanted and made it happen","2nd vehicle I have bought with them","maybe more to come"]},"Ci9DQUlRQUNvZENodHljRjlvT25SclVWZFZZamREYUV4cldUZEtObVJFU0RWcVVGRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and easy car-buying experience at Bill Dodge Auto Group.","key_phrases":["made it easy to get the car I wanted","great experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2tJMlduWjZaVUpDTldGeldVRjRhMWwxVDNkYWEwRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Nate","Brian"],"services":["vehicle-sales","auto-financing"],"problems":[]},"one_line_summary":"Customer had a great experience with Nate in sales and Brian in financing.","key_phrases":["Nate in sales","Brian in financing","both awesome to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT21aS1RrRktlRXBrV0VkNFUycHJWR2swYmxKZlJHYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xaaVpIZzJTRTVuU2tsdWVERjFhbGxHUjNrMVZWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","pricing","scheduling","courtesy"],"entities":{"technicians":["Jake"],"services":["used-car-purchase","financing","test-drive"],"problems":[]},"one_line_summary":"Customer had a smooth, efficient car-buying experience with salesperson Jake Neal, including a better financing rate and a quick 45-minute Saturday closing.","key_phrases":["sensitive to our timeline and preferences","awesome to negotiate with","in and out in 45 minutes","organized and straightforward process"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4VU1FbEVabUpSWDJoMGQxUnRWVUZsWlhjNFZWRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer visited to browse and unexpectedly found the car they were looking for.","key_phrases":["just look at cars","found the car I really wanted","expecting to just look"]},"Ci9DQUlRQUNvZENodHljRjlvT21Ock5tNVVaa3ROVWtOQmVtVkxkbTlwWW5GSVlVRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written 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trying"]},"Ci9DQUlRQUNvZENodHljRjlvT214ZmJEZE9jV3RNYTFRelVXcHpNVzFQTUdSUVFtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jillian"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a relaxed, pressure-free experience buying a 2026 Sierra 1500 AT4 from Jillian at Bill Dodge GMC.","key_phrases":["fantastic buying experience","totally relaxed, no pressure","no problems","couldn't be happier"]},"Ci9DQUlRQUNvZENodHljRjlvT25CSVJqbExhVlV3WXpOZllYWXhhRlkzYlRCc2NFRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","car-selling"],"problems":[]},"one_line_summary":"Customer sold her car directly to the dealership and found the process fast, fair, and effortless.","key_phrases":["easy peasy","offer met my expectations","done within 15 minutes","10/10 recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5bk9VUklTWGxzWDJ4cldsbHJkWFYxVlhodGRFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","problem_resolution","professionalism"],"entities":{"technicians":["Kris","Bryan"],"services":["used-car-purchase","vehicle-delivery"],"problems":[]},"one_line_summary":"Customer praises Kris and Bryan for an outstanding used car buying experience, highlighting attentiveness and fulfillment of a special delivery request.","key_phrases":["haven't had a better experience at a dealership","took care of my needs","special request at delivery","used and 4 years old"]},"Ci9DQUlRQUNvZENodHljRjlvT2xjd1ZrVnVWR2xxWjNablFWOWpTM2xxUm5sd1VsRRAB":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["pricing","communication","professionalism","scheduling"],"entities":{"technicians":["Trevis"],"services":["new-car-sales","extended-warranty","undercoating","vehicle-delivery"],"problems":[]},"one_line_summary":"A repeat customer praises salesman Trevis for straightforward service and quick delivery of a 2026 Tucson, noting a 15% price reduction despite the typical post-deal upsell.","key_phrases":["straightforward and personable","3rd car I've bought from him","came down around 15% from their initial offer","searched for and delivered the car and color I wanted within 3 days"]},"Ci9DQUlRQUNvZENodHljRjlvT25WYVVHZDFRbFl4TUhWNVFsODFaVW95ZWkxMWIzYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","responsiveness","professionalism"],"entities":{"technicians":["Ahmed"],"services":["oil-change","tire-rotation"],"problems":[]},"one_line_summary":"Customer had a quick and timely oil change and tire rotation, praising service advisor Ahmed Ali.","key_phrases":["In right away","done and out when expected","oil change and rotation","Thanks to service advisor Ahmed Ali"]},"Ci9DQUlRQUNvZENodHljRjlvT21KVE5HRlJSWEJmZGw4elJUSkJlRVpJZEUxVmNsRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["truck-service"],"problems":[]},"one_line_summary":"Customer highly recommends Bill Dodge Auto Group for truck servicing and praises the dealership and its employees.","key_phrases":["great dealership","great employees","truck serviced","recommend them anytime to anyone"]},"Ci9DQUlRQUNvZENodHljRjlvT204dGFHcFlSRkJtU2s5VFUyNWhaWFo0WjJ0SVJYYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2pWU09YVm9SVVZ5ZUZodE5ERnRNVnBYYUhJMU0wRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":[],"services":["ev-battery-replacement","vehicle-diagnostics","car-wash"],"problems":["battery-issue-on-nissan-leaf"]},"one_line_summary":"Customer was very satisfied with professional diagnostics and battery replacement on their Nissan Leaf, and appreciated the complimentary car wash.","key_phrases":["very satisfied with the diagnostics and battery change","professional and high quality service","very nice to get back the car all washed"]},"Ci9DQUlRQUNvZENodHljRjlvT25CNlgweHRVV0ZvUW5WdFZuSnVhekUxU0ZadlJGRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the professional and friendly service, noting that all questions were answered satisfactorily.","key_phrases":["very professional service","friendly","answers to all questions"]},"Ci9DQUlRQUNvZENodHljRjlvT2xZM1RHVlZhMmRXU1RsTVlreDRhWGt0ZEZKVk1rRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Scott"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"A loyal customer since 2014 praises Bill Dodge of Saco and salesperson Scott for going above and beyond, resulting in the purchase of a 2025 Nissan Altima SL.","key_phrases":["goes above and beyond in customer satisfaction","my car dealership since 2014","tireless effort to bring another Nissan product","completely satisfied"]},"Ci9DQUlRQUNvZENodHljRjlvT25oUGFTMTRkbmwyVVhad00xTTBhRTFPWVVRelpHYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","technical_knowledge"],"entities":{"technicians":[],"services":["tire-rotation","tire-inspection"],"problems":["nail-in-tire"]},"one_line_summary":"Customer appreciated easy rescheduling due to bad weather and was impressed that a nail was found in her tire during a rotation inspection.","key_phrases":["easily rescheduled me because of bad weather","found a nail in my tire","inspecting it during my tire rotation","They are great"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGV1lrSnlaR0pJTUd0emMyUXRNREJJTUVVMVVYYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer gives the highest praise, calling the service always excellent and awarding ten stars.","key_phrases":["Always excellent service","Ten stars"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxallWZDFkbGxyVGtWdGRTMTBUemswVGw5RFNrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","punctuality","professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["Ali","Aaron"],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Ali and Aaron delivered outstanding, professional service by communicating clearly, following through on commitments, and keeping the customer informed throughout.","key_phrases":["outstanding service","went above and beyond","kept me informed at every step","smooth experience"]},"Ci9DQUlRQUNvZENodHljRjlvT25BMFJrZGpTSGR3VkhKblVXaEZSbVpmY1ZKd1FrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","punctuality"],"entities":{"technicians":[],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer was very pleased with prompt, on-schedule service that was completed and returned the same day.","key_phrases":["very pleased with the service","got our car in as scheduled","performed all of the necessary work","returning the car to us the same day"]},"Ci9DQUlRQUNvZENodHljRjlvT2xnNVZFTkxMV3BWVW10elZsSTVNVXRJY25Wb1RVRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Luke"],"services":["service-advisor"],"problems":[]},"one_line_summary":"Customer praises service advisor Luke for being easy to work with and readily reachable.","key_phrases":["great to deal with","easy to reach","Luke the service advisor"]},"Ci9DQUlRQUNvZENodHljRjlvT21aeE4zUlhVR1ZwUkZOd2VrOUZiMmg2VWtwT2RuYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2w5aFN6RmlTemhsZVcxdWRXWTRTR2RhVUZWV04zYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Scott","Connor","Tanner"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the sales team who delivered the exact car with desired features, leading to a confident purchase decision.","key_phrases":["Super pleased with Scott, Connor, and Tanner","get me the car that I wanted","extra bells and whistles","became the deciding factor with buying"]},"Ci9DQUlRQUNvZENodHljRjlvT2xNeWRUSkJObEI2TmtodlRrdHdPV0U0TjNSNlowRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer consistently receives great service at Bill Dodge Auto Group.","key_phrases":["Always great service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pJNGVqbDBhV3RwTkRKTGRGUlhTa3AxWVd4R1RFRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","scheduling"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Despite being short-staffed, the team got the customer in on time and finished ahead of schedule, earning high praise.","key_phrases":["short handed but did everything they could","get me in at appointed time","finished well within the time frame","outstanding service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xRNVdsODJWakZaUTBneWFHdHpXRkk0UWxGMGRHYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Michael"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Michael and the entire team went above and beyond to help the customer get into a car.","key_phrases":["did everything he could to get us in a car","Everyone there put in the extra work","he was great"]},"Ci9DQUlRQUNvZENodHljRjlvT25SMk5WRlNTME4wVnpsalJscHBUVEpMYkdoQmJGRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","technical_knowledge","problem_resolution"],"entities":{"technicians":["Luke"],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Luke in the service department for thorough communication and reliable first-time repairs on their Rogue.","key_phrases":["always does everything he can to answer all my questions","done right the first time","Luke in the service department"]},"Ci9DQUlRQUNvZENodHljRjlvT25FelJ6azBWWHBYWkRSUGMwVjZiWGxCV21ka1psRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality","pricing"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer reports that Bill Dodge completed the requested service on time and at a fair price.","key_phrases":["completed the service on time","fair price","service I requested"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGNmRHOVlTMXBZT1dGVlZXdHZiV2hhVTIwNGVtYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2t0bWVIaGtSVWRuTVVSQ1RISlRTbkpPYjBaWlZVRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the serviceman for being polite and helpful, with the service completed on time.","key_phrases":["polite, helpful","service was done on time"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaWFgyd3pkMGxzU0dKbVMwRklVRkJhV0V4VGFrRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2taRkxUbENkMFprVDNCQk1UTkxTMlJXZWtGb1drRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","professionalism","communication"],"entities":{"technicians":["Glyn"],"services":["new-car-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had a stress-free, highly positive experience purchasing a 2026 Nissan Rogue Platinum, praising salesperson Glyn and the entire Bill Dodge team.","key_phrases":["stress free experience","Glyn is the best","he did everything to make sure I was able to purchase it","everyone at Bill Dodge is the best"]},"Ci9DQUlRQUNvZENodHljRjlvT25WbGJ6TlRWekpKWW5kcFgxVlVZekZGV0hvM1pYYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer consistently receives great service at Bill Dodge Auto Group.","key_phrases":["Always great service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xZMlMwTmtjVkpLV1ZGbFdGbzFUMEpPTVZwTmJIYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great and easy experience at Bill Dodge Auto Group.","key_phrases":["Great easy experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKelRGZE1ObGM0UlVSclVISnZSRWd3UjFCSGFuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Ali"],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises efficient, friendly service and specifically highlights Ali for exceptional kindness.","key_phrases":["Wonderful service","Efficient and friendly people","5 stars for Ali","so kind"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoaFRHZElkelJFVUVadFMxRlZjVkF6VTNBeWEzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had the best possible experience and felt genuinely cared for, both personally and financially.","key_phrases":["care about the client","clients wallet","best experience possible"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCMGIyZGZWbE0zTXkweVJrSjFOUzFpYWtwMGNVRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-dealership-service"],"problems":[]},"one_line_summary":"Customer consistently has a great experience at Bill Dodge Auto Group.","key_phrases":["always a great 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for amazing service and consistent punctuality.","key_phrases":["Amazing service","always punctual"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaWlNGZEJNMU5MYVcxdlRVSnpWWFV4VUhjdFJGRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Luke"],"services":[],"problems":[]},"one_line_summary":"Customer praises Luke for being kind and helpful during their visit.","key_phrases":["very kind and helpful","Luke was helpful"]},"Ci9DQUlRQUNvZENodHljRjlvT20xeFEwNUxabUZ1U1V0T1dVVnFSazgwZVdKelNuYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer expresses strong ongoing satisfaction with Bill Dodge Auto Group's consistent care.","key_phrases":["always takes care of 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pressure tactics","excellent service","great experience"]},"Ci9DQUlRQUNvZENodHljRjlvT25GSFJrbHVYMlUyT0ZSU1JrVjBUV1phV1ZwTlUxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":["Jillian"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer purchased a 2026 GMC 2500 HD AT4 at a great price and highly recommends the dealership, praising saleswoman Jillian for an excellent experience.","key_phrases":["exactly what I wanted at a great price","Jillian was a great saleswoman","From top to bottom a great experience","highly recommend buying your next vehicle"]},"Ci9DQUlRQUNvZENodHljRjlvT200dFNHNUNNVk00VVVjeFRpMXVNRTVYVFZwS1gzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Bennet"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had an excellent experience with Bennet guiding them through the entire vehicle-buying process.","key_phrases":["go above and beyond","helped through every part of the process","best fit","definitely be recommending"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOcGFraFZSMnRSVEhaSWIyaHJWRlpFZG10Rk5sRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-purchase","vehicle-maintenance"],"problems":[]},"one_line_summary":"Customer praises Bill Dodge for a friendly buying experience and an excellent maintenance facility.","key_phrases":["customer friendly buying experience","excellent maintenance facility","peak performance"]},"Ci9DQUlRQUNvZENodHljRjlvT25SdlpITnBjRFZCYTFsYU9YWlJhbkJaTlU4eWEwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["bmw-sales"],"problems":[]},"one_line_summary":"A loyal repeat BMW buyer praises the team at Bill Dodge Auto Group as excellent to work with.","key_phrases":["Excellent team to work with","buy all my BMWs from them"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGa1JXRldhM3BXVkdsZlYzRnVNQzFCY2xCS01tYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tka1FYZzVMVmxuYVY5a1ZIWk9VbGswWnpKNFJVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Nate"],"services":["new-car-sales","auto-financing"],"problems":[]},"one_line_summary":"Customer praises salesman Nate for being courteous and non-pressuring, and commends the finance team, leaving both her and her hard-to-impress husband very satisfied.","key_phrases":["best well mannered and non-pressuring salesman","my son was a Ford one","very difficult to impress","The Finance gentleman was great"]},"Ci9DQUlRQUNvZENodHljRjlvT2tzNWEwVlJkMlZLUWtoc1dHWk1la2RKZFZOdWJWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism","communication","courtesy"],"entities":{"technicians":["Preston"],"services":["vehicle-purchase","trade-in","auto-financing","veteran-rebate"],"problems":[]},"one_line_summary":"Customer had a smooth, welcoming experience with Preston, receiving a strong trade-in value, veteran rebate, and a better financing rate than pre-approved.","key_phrases":["gave me more than what I was expecting on my trade in","Veteran rebate was also easy to be applied","got me a lower rate and one year less financing","The whole experience was smooth"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0bE9XbFRSWHBsUmpkSFpURk5TbkJ6TjJaMGQwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","pricing","professionalism","communication"],"entities":{"technicians":["Cooper","Justin"],"services":["new-car-sales","vehicle-leasing","vehicle-financing","test-drive"],"problems":[]},"one_line_summary":"Customer had a smooth, no-pressure buying experience with knowledgeable salespeople Cooper and Justin, securing a fair deal on a new Tucson hybrid.","key_phrases":["pleasure to work with","fair deal on a new Tucson hybrid","no pressure","buying process was easy and smooth"]},"Ci9DQUlRQUNvZENodHljRjlvT25SSVZWVjNVR2RKWWtScFluSkVlRGxUWHpCNllsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Cassidy"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A repeat customer praises sales associate Cassidy at the Brunswick dealership for being knowledgeable and great to work with.","key_phrases":["Second vehicle I have bought from Bill Dodge","She was so great","Very knowledgeable","I lucked out"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGVWRVbE9iVWhJVW5Cb1QxaDFha0Z1VWw4MlNuYxAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Dylan"],"services":["vehicle-appraisal","kelley-blue-book-cash-offer","pre-owned-sales"],"problems":["customer-seeking-cash-offer-for-current-vehicle"]},"one_line_summary":"Customer praises pre-owned salesman Dylan for his professionalism and good manners during a Kelley Blue Book cash offer appraisal, despite not completing the sale.","key_phrases":["old fashioned hand shake","relaxed, thoughtful, well mannered","I would not hesitate to work with Dylan in the future","I likely did myself a disservice"]},"Ci9DQUlRQUNvZENodHljRjlvT20xeWR6RlFPRWwzVTJ0clowOWtiWEZyUzNwTkxWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Caleb"],"services":["new-vehicle-purchase","gmc-acadia-sales"],"problems":[]},"one_line_summary":"Customer had one of their best car-buying experiences at Bill Dodge, praising the entire staff and specifically recommending Caleb, and is thrilled with their new GMC Acadia.","key_phrases":["one of the best car buying experience I've ever had","The entire staff at Bill Dodge was great","highly recommend visiting Caleb and the Bill Dodge team","We love our new GMC Acadia"]},"Ci9DQUlRQUNvZENodHljRjlvT25aVlZqZHhkVVZWZUdGNmFubHhURWhFYzFkM05uYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises exceptional customer service and knowledgeable, professional staff, highlighting the sales associate as a model for others.","key_phrases":["customer service was exceptional","professional and knowledgeable of every aspect of their inventory","amazing and is an example for all other car salesman to follow"]},"Ci9DQUlRQUNvZENodHljRjlvT25aT01GVjJhVGRoVFc1R2JITmFha0ZFVjBRNWJXYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Dakota"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer had a great experience with Dakota who was friendly and helpful in finding a new car.","key_phrases":["super friendly and helpful","helping me find a new car","Definitely will recommend to all my friends","Couldn't be happier"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1M2VFTkpPWGxVVFdkelFqaEtlbEJuVFRkak1rRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff for being friendly and attentive to their needs.","key_phrases":["very friendly","attentive to customer needs"]},"Ci9DQUlRQUNvZENodHljRjlvT2tZeWVHVkxUMDkwUjFGWE1GRnNNbk5zWHpKVGJYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Bennett"],"services":["new-car-purchase","electric-vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a smooth and efficient Ioniq purchase experience with attentive salesperson Bennett who went above and beyond to assist with insurance and app setup.","key_phrases":["personable, attentive, and very thorough","sale was quick","contacted my insurance company and installed a handy app","anticipate a good relationship"]},"Ci9DQUlRQUNvZENodHljRjlvT214b1FsRlZOVTVHV0RCSGFGZHdNVjh0YkMxVlZHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Mike"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great car-buying experience thanks to Mike making the process easy and enjoyable.","key_phrases":["great experience buying a car","made it easy and fun","Mike"]},"Ci9DQUlRQUNvZENodHljRjlvT2psNk5UZHhNMkpYWjBscU9VVTRiM1poTVZWdGMyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Caleb"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"First-time Bill Dodge buyer praises salesman Caleb Duff for his patience, detailed explanations, and overall helpfulness.","key_phrases":["wonderful salesman","took his time with me","explained in detail everything I needed to know","recommend them highly"]},"Ci9DQUlRQUNvZENodHljRjlvT214RlV6QmtOVWRKVkhkSk9GRTVkVGxvY1dSVFRtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Mike"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Mike for his calm, no-pressure approach and excellent communication throughout the buying process.","key_phrases":["calm, no pressure approach","explaining processes as they were happening","answering follow up questions after the fact through email","wouldn't hesitate to work with Mike again"]},"Ci9DQUlRQUNvZENodHljRjlvT201Q09GaFhOVVpSY1Roa2EwcDVPRFpJWVV0MU9YYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praises the staff for being helpful and patient, particularly in handling special situations.","key_phrases":["very helpful staff","very patient","special situations"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCMVZYZFpNSGsxVG5aNWVFRXlTWHBSVHkxdmJrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","responsiveness"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"First-time dealership buyer praises the entire Bill Dodge Westbrook team for going the extra mile late into the evening to get him into the right vehicle at the right price.","key_phrases":["first dealership bought used car","worked really hard to get me in the vehicle I wanted","stay until late late in the evening","adjust things to make it right for me"]},"Ci9DQUlRQUNvZENodHljRjlvT25BeVlta3dPVlE1V25OUWVFOVlSMjVGYldwMFgxRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["David"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises salesman David Durocher as the best at Bill Dodge after purchasing a new car.","key_phrases":["BEST SALESMAN AT BILL DODGE","DAVID DUROCHER","JUST PURCHASED A NEW CAR","VERY PLEASE"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWQ1VURnNNWHAzVW1SeFZraE9RVWhFY21Wb1luYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing"],"entities":{"technicians":["Scott"],"services":["new-car-purchase","financing"],"problems":[]},"one_line_summary":"Customer had a great experience buying a new Nissan with Scott, citing better pricing and financing than a competing dealer.","key_phrases":["great experience purchasing my new Nissan","Pricing & financing were much better","another local dealer","with Scott at Bill Dodge"]},"Ci9DQUlRQUNvZENodHljRjlvT21WMGVtNUpOMTlzVnkxNlZucExiSHBMUkhadlYyYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2pseVkzaGtNR2RvUjB4Qk0yNXNWRzlOZW1GdVFVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Justin"],"services":["new-car-purchase","vehicle-sales"],"problems":[]},"one_line_summary":"Customer was impressed by salesman Justin's knowledge and personable approach, resulting in a seamless Hyundai Tucson purchase.","key_phrases":["impressed with his knowledge of automobiles","personable approach","purchase transaction was accommodating and seamless","safety features give me more driving confidence"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOeGNIZzBURWhaUTNOc05HeHRiVlZFYjJobFlWRRAB":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["pricing","courtesy","technical_knowledge","problem_resolution","responsiveness","communication"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-inspection"],"problems":["air-conditioning-not-working","check-engine-light-after-drive-cycle","undisclosed-vehicle-issues","no-response-from-dealership-after-purchase"]},"one_line_summary":"Customer bought a used 2014 vehicle at a fair price with pleasant service but discovered undisclosed mechanical issues and received no response from the dealership over three weeks.","key_phrases":["air conditioning didn't work","engine light turned on","WITH NO Response","spent such little time inspecting the car"]},"Ci9DQUlRQUNvZENodHljRjlvT2xReFh6RkhhWFZSWVdGVFltSklhM3B0TUZaQlExRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":["Caleb"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises Caleb in Sales for being helpful and prompt in answering all their questions.","key_phrases":["Caleb in Sales was awesome","very helpful and prompt","all the answers we needed"]},"Ci9DQUlRQUNvZENodHljRjlvT2pONFltdDRhMEpRWjA5a09XWjJhRFUwWDNab1JXYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT20xUVRWRXdSekZsY1RKRlUxSldPVUpOVUVoNU1XYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Caden","Luis"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises Caden's knowledge during a second car purchase and highlights Luis as consistently amazing.","key_phrases":["very knowledgeable for selling car #2","Luis was amazing as always","car #2"]},"Ci9DQUlRQUNvZENodHljRjlvT21KdlRUTnhiRTU1TWtOcFozbzNRbTFaWmxoWFIyYxAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["courtesy","professionalism","problem_resolution","responsiveness"],"entities":{"technicians":["Dakota"],"services":["loaner-car","strut-repair"],"problems":["damaged-rear-struts-on-trade-in-vehicle","difficulty-obtaining-loaner-car-to-get-home","management-indifference-to-customer-needs"]},"one_line_summary":"Salesman Dakota was praised but the overall experience was highly stressful due to management indifference and extreme difficulty obtaining a loaner car to get home.","key_phrases":["salesman Dakota was great to work with","manager only cared about the business","expected me to walk 26 miles","pulling my teeth out would have been more pleasurable"]},"Ci9DQUlRQUNvZENodHljRjlvT2tORVJ6TjZNRU10YlhCaFZVNHhjRWhOTVdKME0wRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25wclFUVnJia3hGVUhZeGFIVXhValJaVkVoS2VrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":["used-car-purchase","auto-financing"],"problems":[]},"one_line_summary":"Customer had a positive used car buying experience, praising both the salesman and finance representative for their politeness and efficiency.","key_phrases":["treated very well","salesman was polite and answered all of my questions","finance guy was also polite and efficient"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsWGVsaFdUalE1TW1kVlUwVjZVR1JFVXpWeFkyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Dylan"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and pleasant experience working with salesperson Dylan Bilideau.","key_phrases":["really good experience","very nice young man","Everything went well"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkeFdIVXdMVWxwVmpSMFMyUjNVVWxCUzFOS01sRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","communication","cleanliness","courtesy"],"entities":{"technicians":[],"services":["used-car-sales"],"problems":[]},"one_line_summary":"Customer was satisfied with knowledgeable staff, fair pricing, and pristine vehicle condition at Bill Dodge Auto Group.","key_phrases":["answered all questions satisfactorily","cars are in pristine shape","fair price","all employees were great"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxaWJHOUVUalZNVFVWRlduSk1iREV3VTJSckxVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Nadia"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer describes their vehicle purchase as the best experience ever, crediting sales representative Nadia McElroy.","key_phrases":["best experience I have ever had","purchasing a vehicle","Nadia McElroy as my sales representative"]},"Ci9DQUlRQUNvZENodHljRjlvT21WNFltMUZWMlZLU0RKaGFuWXhlbEZDYlVadmJYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a pleasant sales experience and is excited about their new Nissan Murano.","key_phrases":["Everything about the sales process was pleasant","going to really enjoy our new Murano"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOclpHUmxVa3BqTm01VE9WSnZOVVZKUWxSdVpIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["vehicle-delivery","vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praised Bill Dodge Auto Group for being easy to work with and going above and beyond by delivering her vehicle 100 miles away.","key_phrases":["easy to work with","very accommodating","delivered my vehicle 100 miles away"]},"Ci9DQUlRQUNvZENodHljRjlvT25RMWQwdDVabVU0TTFKTFZHTjFNRFIyYUZKbVJVRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Graham","Matt"],"services":["car-search","car-purchase"],"problems":[]},"one_line_summary":"Customer had a very pleasant car-searching experience thanks to helpful and patient staff members Graham and Matt.","key_phrases":["very pleasant experience","helpful and patient","throughout the entire process"]},"Ci9DQUlRQUNvZENodHljRjlvT21KRmNYUlRTRXhrTUZkdWVuRjRNWEJTTWxGNk4wRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a very positive experience throughout the entire purchasing process at Bill Dodge Auto Group.","key_phrases":["very positive at every step","every step of the process"]},"Ci9DQUlRQUNvZENodHljRjlvT2tneGNIWjFaWGhXU3pWR1NIb3pNbWMyTFRSMlFVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dealership-visit"],"problems":[]},"one_line_summary":"First-time visitor calls it the best dealership experience she has ever had and highly recommends Bill Dodge.","key_phrases":["never been to Bill Dodge","best experience I've ever had with a dealership","Highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKWVkxTk1ZMnRNVERSeGNXVnlOVGxaY0ZoSlJVRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["bmw-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and pleasing second BMW purchase experience with a skilled, informative salesperson.","key_phrases":["smooth process","skilled and informative salesperson","very pleased with our purchase","2nd experience with BMW"]},"Ci9DQUlRQUNvZENodHljRjlvT213eE4wMXpaWE5sVG5SeFpIRndiWE5yYldkNGJsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a wonderful car-buying experience at Bill Dodge Hyundai, praising the sales staff's communication and accommodation.","key_phrases":["wonderful experience buying a car","excellent in communicating","accommodating what we were looking for","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT20xMk9XUjZkemxZVVRNdE0xZEZabWh6YVhWTVpuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","pricing","professionalism","courtesy"],"entities":{"technicians":["Dakota"],"services":["used-car-sales","new-truck-sales","vehicle-service","rental-car"],"problems":["customer-unable-to-perform-own-mechanical-work-due-to-injuries","needed-vehicle-service-and-rental"]},"one_line_summary":"Ashley praises Bill Dodge Auto Group for affordable vehicle options, hassle-free service with a rental, and the helpfulness of salesperson Dakota in both the pre-owned and new GMC showroom.","key_phrases":["have you in a rental without question","wont break the bank","dakota walked us there to finalize the deal","let these guys show you what theyre made of"]},"Ci9DQUlRQUNvZENodHljRjlvT21sTWMyeHJWWE5OZW10UFlWTTNWVXBhTlZwUGMzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy","pricing"],"entities":{"technicians":["Dave","Collin","Eric"],"services":["auto-financing"],"problems":[]},"one_line_summary":"Customer praises Dave, Collin, and Eric in Finance for being receptive, budget-conscious, and consistently welcoming.","key_phrases":["receptive and understanding of my needs and my budget","welcoming vibes every time I visit","Finance Department"]},"Ci9DQUlRQUNvZENodHljRjlvT21samQwNDBVek5YT1V4aVVuWnhObVIxYUdOMlUzYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2sxSVlqaEZZbEJ3WjA5WllrbFlTbEEzWldseVJtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Caleb"],"services":["car-sales"],"problems":[]},"one_line_summary":"Laura had a wonderful end-to-end experience at Bill Dodge Auto Group, praising salesperson Caleb highly.","key_phrases":["wonderful experience from start to finish","Caleb is amazing"]},"Ci9DQUlRQUNvZENodHljRjlvT25VNVpHUkJjM2gxVERRd01tMVZVME5qUW05VmFVRRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["pricing","communication","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["new-car-order","bmw-m2-purchase","custom-build"],"problems":["dealership-refused-to-honor-signed-build-agreement","undisclosed-2-600-mandatory-option-added-after-order-confirmation","complaint-filed-with-bbb-and-maine-attorney-general"]},"one_line_summary":"Customer alleges Bill Dodge BMW of Westbrook reneged on a signed BMW M2 build order by demanding an undisclosed $2,600 add-on and refusing to honor the original agreement.","key_phrases":["signed build sheet and confirmed the order","order could not be processed unless I added a $2,600 option","would not stand behind the agreement","engaged in unfair trade practices"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCNFRqaDNORUZPV2xaamFYbEhNVVJTUVZsdU1WRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Brandon"],"services":["bmw-purchase"],"problems":[]},"one_line_summary":"A loyal customer praises sales representative Brandon Plourd after purchasing their fourth BMW through him.","key_phrases":["really enjoy dealing with Brandon Plourd","fourth BMW we have purchased from Brandon"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKVVRFaFdiSEY0VUdJeWNDMUtjR2RHYUZCRVUxRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Preston"],"services":[],"problems":[]},"one_line_summary":"Customer praises Preston as superb in a brief but highly positive review.","key_phrases":["Preston was superb"]},"Ci9DQUlRQUNvZENodHljRjlvT2podFNUUmFPVWRIVEhoTlFraDJZMXBVYjNVdFQwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Jillian","Eric"],"services":["vehicle-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had an outstanding vehicle purchasing experience thanks to the helpfulness of Jillian and Eric in finance.","key_phrases":["made the entire process run seamlessly","best experience I've had with purchasing a vehicle","great experience working with Jillian","Eric in the finance department also provide a great experience"]},"Ci9DQUlRQUNvZENodHljRjlvT25WTFVUVk1RbTlpTVRGSWQwdG1VUzF0WlZSaVZHYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tWaVZrODJPWEY2YWtkeGFUWlhXbGR0U1hoVmJFRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT21KVlRqZExVelZHYzFwRGNsbEtiWE56Vkd4bmNWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had an excellent sales experience at Bill Dodge Auto Group.","key_phrases":["Excellent sales experience"]},"Ci9DQUlRQUNvZENodHljRjlvT20xSlVubGpkMWd5Wm5SUE1ESmpiazFvVUZjMlVHYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xFd1RXSXRaMmhpUmpSUE0wSldPVVkxY2tzelZWRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["recall-repair"],"problems":["vehicle-recall"]},"one_line_summary":"Customer was satisfied with the prompt handling of their vehicle recall.","key_phrases":["took care of my recall","asap"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5TWQxOXpZVUZyU0dGWVdHaDZhbk5QVFY5eWVuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Cooper"],"services":["new-car-purchase","vehicle-financing","sales-consultation"],"problems":[]},"one_line_summary":"Customer purchased his third Hyundai, a 2025 Santa Fe, praising sales rep Cooper's knowledge and the manager's seamless handling of financing and paperwork.","key_phrases":["third Hyundai","wealth of knowledge and attention to detail","financing options were clear and beneficial","couldn't be happier with the entire experience"]},"Ci9DQUlRQUNvZENodHljRjlvT25CWWFFUnphbmhSYXpsa2RqQnVjemcxTjFSb1ZuYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2taWFJHcEVXbEIyTm5aMmNXRlBhbk5oZUdaZlYzYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Jason","Jillian"],"services":["vehicle-purchase","sales-consultation"],"problems":[]},"one_line_summary":"Customer praises Jason and Jillian for their patience and guidance in choosing the right vehicle, declaring themselves a customer for life.","key_phrases":["tremendous help deciding what vehicle was best","very patient and understanding of my wants & needs","great team truly there to help","customer for life"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKMU4xOW9ibkZhZUVwSVVsOHRha3R6U21jeVNsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Jason"],"services":["electric-vehicle-purchase","vehicle-delivery"],"problems":[]},"one_line_summary":"Customer had an outstanding first electric vehicle buying experience with salesman Jason Shedd, who went above and beyond to ensure their comfort with the new vehicle.","key_phrases":["went above and beyond what we expected","first electric vehicle","took the time to get us comfortable","highly recommend them to others"]},"Ci9DQUlRQUNvZENodHljRjlvT25GQmNHMTVNVXRJUW5CRmRrUXpTbnBqY25ad2QwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism","communication"],"entities":{"technicians":["Seth"],"services":["car-leasing"],"problems":[]},"one_line_summary":"Customer praises Seth for being friendly, knowledgeable, and professional during their second lease purchase experience.","key_phrases":["not pushy at all","make the process quick and simple","Professional and respectful through the whole process","second lease purchasing experience"]},"Ci9DQUlRQUNvZENodHljRjlvT25keFIwb3dXbmx4ZVZWc1RVbzNSbGw0TVMwM0xYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Matt"],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Matt Ross for delivering excellent, above-and-beyond service.","key_phrases":["above and beyond service","best employee you have","Excellent"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSNk9VTjJRemsxVFVzd1oyTldNbkJNTmxkSWEzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","technical_knowledge","professionalism"],"entities":{"technicians":["Caleb"],"services":["new-vehicle-purchase","vehicle-technology-orientation"],"problems":[]},"one_line_summary":"Caleb Duff provided an exceptional car-buying experience for a 2026 Canyon Denali, going above and beyond with tech orientation and attentive service.","key_phrases":["exceptional in his timeliness and attention to detail","answering all my questions","spent extra time with me ensuring I knew how to operate my new vehicle's tech","Highly recommended dealer"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCNmFtOURSMlV0VHpOV04ydzJZelk0TVZWeFdIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","pricing","courtesy"],"entities":{"technicians":["Seth"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Seth for being patient, transparent, and not pushy during the car-buying process.","key_phrases":["patient and answered every question","not feel like he was a shark","drain me of all my money","very upfront and laid back"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWb2JtVkVWekEwWldkNVRFZHBVMlZhZUc1QmRuYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Seth","Mike","Justin"],"services":["car-dealership-sales"],"problems":[]},"one_line_summary":"Customer had a great experience at Bill Dodge Brunswick thanks to Seth Begin, Mike Ferraro, and Justin.","key_phrases":["great experience","Thank you Seth Begin, Mike Ferraro, and Justin","Bill Dodge Brunswick"]},"Ci9DQUlRQUNvZENodHljRjlvT2kwM2RXcENSbXBhVFUxdVkweElRMmhSVUdsMVpGRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience working with Bill Dodge Auto Group.","key_phrases":["Great to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOSVVGRjRPRlpTY1VsU1RXeHllR0ZPWmxOdWVVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","responsiveness","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a prompt, professional, and highly enjoyable experience with attentive service at Bill Dodge Auto Group.","key_phrases":["Prompt, professional, and responsive","Attentive to my needs","valued my time","Very enjoyable experience"]},"Ci9DQUlRQUNvZENodHljRjlvT25rNWJqSnlOMlp4TkZOUlduWktWbmRZYXkxUGNuYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Zach"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer was very pleased with the seamless buying process, praising salesperson Zach for making it easy.","key_phrases":["very pleased with the whole process","Zach is great to work with","made this all 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praising Jake for making the process smooth and going above and beyond for satisfaction.","key_phrases":["made the process so smooth","gone above and beyond","100% satisfied","so happy with my purchase"]},"ChdDSUhNMG9nS0VJQ0FnSURkNDdYaF9nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Preston","Eric"],"services":["vehicle-purchase","auto-financing"],"problems":[]},"one_line_summary":"A repeat customer praises salesperson Preston and finance manager Eric for their friendliness and thoroughness at Bill Dodge GMC Buick in Westbrook.","key_phrases":["second purchase from Bill Dodge Auto Group","friendly, interested in my needs","thoroughly went through the systems","without hesitation, recommend this Auto 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excellent communication from their sales consultant throughout the buying process.","key_phrases":["good selection of Canyons","very good communication","during and after the sale","sales consultant"]},"Ci9DQUlRQUNvZENodHljRjlvT25sU2JrSm1lbkpUYlRNNU9XMW1PVTFYUjFnd1ZHYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2w5a05VOVBWakpMWVhSVmJVb3hOMFYwTVdScldVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Nate"],"services":["used-car-sale"],"problems":[]},"one_line_summary":"Customer was highly satisfied with the purchase of a used Toyota Corolla, praising salesperson Nate for being friendly, knowledgeable, and professional.","key_phrases":["Exceeded expectations","friendly, knowledgeable and 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patient, and supportive.","key_phrases":["incredibly kind","courteous, patient and supportive","sales team"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGVGMzbE1ha0Y0YTNKTmEzWnlORzQ1UW5sTGRuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","responsiveness","professionalism","communication"],"entities":{"technicians":["Joe","Matt"],"services":["car-buying","new-car-sales"],"problems":[]},"one_line_summary":"Customer had a seamless and enjoyable car-buying experience at BMW of Westbrook, praising Joe and Matt for their knowledge and responsiveness.","key_phrases":["great experience with Joe and Matt","very knowledgeable and responds to any question quickly","buying experience was seamless and quick","used to dread buying a car, but not at BMW of Westbrook"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxR2NFWkxlRVZaUTFWQ1lVcFdMWFJmTW1GdlptYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises a smooth, professional sales experience with clear information and a knowledgeable salesperson.","key_phrases":["smooth, professional","clearly stated numbers","facts with information I needed","very knowledgeable"]},"Ci9DQUlRQUNvZENodHljRjlvT214S1UwaHNTMUo2T0dVelIwbDZUelJqZWpkS05rRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["used-car-purchase","test-drive"],"problems":[]},"one_line_summary":"Customer had a smooth, pressure-free same-day car-buying experience, including a pre-purchase inspection by her own mechanic and a test drive.","key_phrases":["direct, positive and efficient experience","vet the car with my mechanic","test drive, and buy on the same day","no pressure"]},"Ci9DQUlRQUNvZENodHljRjlvT21vd1VqSkJUVE5ITVZwd1gxcHRabkp1TUdoSGRuYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Connor"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a pressure-free buying experience with a highly knowledgeable and attentive salesperson named Connor.","key_phrases":["no pressure, laid back vehicle buying experience","extremely knowledgeable about the vehicles he sells","attentive to my needs"]},"Ci9DQUlRQUNvZENodHljRjlvT205V2VVUm5TbWxKT0hwQlRteEdPVTlMZVVsV1QwRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer found the team accommodating and easy to work with, resulting in a smooth transaction.","key_phrases":["simple and smooth transaction","very accommodating","great to work with","team made this easy"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5VU1HRkZhRWxyVWtSS00yNW1ZamxJUTBaa01YYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Gator"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a great experience with a friendly and personable salesman nicknamed Gator.","key_phrases":["great experience","nicknamed Gator","friendly and personable"]},"Ci9DQUlRQUNvZENodHljRjlvT25CalJXRnJVR1p1UVRkSk1FTmplR2RyVFU0d05IYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Dylan"],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer received excellent service and praised staff member Dylan as outstanding.","key_phrases":["excellent service","Dylan was outstanding"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkalIydE9NVkZLZVV4a1oxWm9TSGRFZGw5UVNFRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises the excellent employees and sales personnel at Bill Dodge Auto Group.","key_phrases":["Excellent employees","great sales personnel"]},"Ci9DQUlRQUNvZENodHljRjlvT21KUGJtTllZME5TY0U1TVgxaHZiVXBDWTNaNmVHYxAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief one-word review praising Bill Dodge Auto Group as professional.","key_phrases":["Professional"]},"Ci9DQUlRQUNvZENodHljRjlvT25sdVNtdzFabU5IZGtWamFUaHhVak13TTBVdFJFRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT210blNTMUNNWGR2TkhReE5VRmZOSGM0UW13elUyYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tReVJqZFdNbTQxUXpsQlRtWnBUamd0ZW0wNWRuYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT20xalZGWk5jMTlETkdWbWJVNDBXblp2TlVzNFltYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Justin"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great, pressure-free experience buying a Nissan Rogue from Justin and would return to the dealership.","key_phrases":["great experience","friendly but not pushy","bought a Rogue","go back to this dealer in the future"]},"Ci9DQUlRQUNvZENodHljRjlvT25Kdk1sOUxaRWs1UkVWTFkyWlJXVk5oVWtKMlluYxAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","pricing","professionalism"],"entities":{"technicians":[],"services":["used-truck-sales","warranty-service"],"problems":["transmission-failure-within-3-days-and-100-miles-of-purchase","dealer-refused-to-honor-warranty","only-offered-half-refund-when-attempting-to-exchange-truck"]},"one_line_summary":"A truck sold by Bill Dodge suffered a transmission failure within 3 days, and the dealer refused to honor the warranty or provide a full refund.","key_phrases":["transmission blew out","would not honor the warranty","only refrund half of what was already paid","DON'T BUY FROM BILL DODGE"]},"Ci9DQUlRQUNvZENodHljRjlvT25seU5sUXlVV3N3ZHpObk0wMXNaVmhDYlZkMWVHYxAB":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["dealership-visit"],"problems":["confusing-layout-between-brand-sections","parking-lot-in-disrepair"]},"one_line_summary":"Customer found the dealership to be aging with a deteriorating parking lot and a confusing layout separating the Dodge section from other brands.","key_phrases":["older dealership in need of parking lot repairs","kind of confusing where the dodge section was","from the other brands"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSc1RsVXRTbmhEYTIxRU1XUjFRa05CU1RjdGVsRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["professionalism","communication","courtesy","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["car-sales","sales-consultation"],"problems":["pushy-salesperson-demanding-personal-information-before-viewing-a-car","salesperson-intimidation-tactics","refusal-to-allow-customer-to-speak-with-another-representative","sales-manager-dismissing-customer-complaint"]},"one_line_summary":"Customer walked out after a salesperson aggressively demanded personal information and intimidated her, and the sales manager later dismissed her complaint entirely.","key_phrases":["worst shopping experience of my life","stared me down and seemed like he was trying to intimidate me","disagreed with how I felt","don't waste your time"]},"ChZDSUhNMG9nS0VMWERscVM3NktDblRnEAE":{"sentiment":"negative","sentiment_score":-1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"1-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VLV090dlBmNTdMTmpRRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["scheduling","responsiveness"],"entities":{"technicians":[],"services":["test-drive","appointment-scheduling"],"problems":["scheduled-test-drive-vehicles-unavailable-upon-arrival"]},"one_line_summary":"Customer made an appointment to test drive two cars but neither vehicle was available upon arrival.","key_phrases":["waste of time","made an appointment to test drive two cars","neither were available when we got there"]},"ChZDSUhNMG9nS0VJQ0FnTUNZbFBTMVBBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Cassidy"],"services":["vehicle-sales","hyundai-sales"],"problems":[]},"one_line_summary":"Customer had a highly positive car-buying experience with Cassidy at Bill Dodge, praising the team's kindness and ability to match him with the right Hyundai.","key_phrases":["great time working with Cassidy","respectful of my time","find the vehicle I actually wanted","go see Cassidy today, it'll be worth the trip"]},"ChdDSUhNMG9nS0VJQ0FnTUNZcE9lUDd3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises the kind and helpful staff at Bill Dodge, saying their service made buying a new car an easy decision.","key_phrases":["kind and helpful","easy decision","all the help in buying my new car","everyone at Bill Dodge"]},"ChdDSUhNMG9nS0VJQ0FnTUNZNlBLVHl3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":["complicated-purchase-situation"]},"one_line_summary":"Customer had a complicated situation but found the entire purchase process easy and satisfying from start to finish.","key_phrases":["complicated situation","everyone involved made it easy","Great from start to finish","very happy with the whole process"]},"ChdDSUhNMG9nS0VJQ0FnTUNZc0ltSXJBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Glyn","Kyle"],"services":["car-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had a stress-free car purchasing experience at Bill Dodge Nissan, praising salesman Glyn and finance manager Kyle for their knowledge and professionalism.","key_phrases":["easiest, stress free car purchasing experience ever","very knowledgeable","professional","Bill Dodge Nissan in Saco, ME"]},"ChZDSUhNMG9nS0VJQ0FnTURvOThmTGVBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["David"],"services":[],"problems":[]},"one_line_summary":"Customer had a smooth and professional experience working with David at Bill Dodge Auto Group.","key_phrases":["very professional","easy to work with"]},"ChdDSUhNMG9nS0VJQ0FnTUNZOEwtMzdBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTURvcTZtZ2ZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Will"],"services":["remote-vehicle-purchase","new-vehicle-sales"],"problems":[]},"one_line_summary":"Customer had an outstanding first remote vehicle buying experience, praising salesperson Will Ives for his patient communication and thoroughness.","key_phrases":["first experience buying a vehicle remotely","outstanding job from start to finish","patiently explained all the features and the latest technology","would definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnTURvMTdlYXdRRRAB":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["responsiveness","communication","professionalism","cleanliness","problem_resolution"],"entities":{"technicians":["Liam"],"services":["used-car-purchase","vehicle-detailing"],"problems":["stained-seats-not-properly-cleaned-after-purchase","detailing-job-incomplete-and-ineffective"]},"one_line_summary":"Customer had a quick and easy car-buying experience with Liam but was left disappointed after the vehicle detailing failed to remove seat stains.","key_phrases":["deal took less than 30 minutes with absolutely no drama","seats were still showing stained","appears it was just wiped down","poor service after the sale"]},"ChZDSUhNMG9nS0VJQ0FnTURvdVlhd1FBEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":["hyundai-kona-purchase"],"problems":[]},"one_line_summary":"Customer references 'the Bill Dodge difference' in connection with a Hyundai Kona purchase.","key_phrases":["Bill Dodge difference","Hyundai Kona"]},"ChZDSUhNMG9nS0VJQ0FnTURvNGJYQ0dREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer felt genuinely cared for and trusted that the team prioritized her interests over making a sale.","key_phrases":["friendly atmosphere","made me feel like I was being taken care of","watching out for my best interest","not just trying to make a sale"]},"ChdDSUhNMG9nS0VJQ0FnTURvX3NuLWt3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, enjoyable car-buying experience and loves their new Hyundai Tucson.","key_phrases":["Friendly, attentive staff","painless, easy process","love my new Tucson"]},"ChdDSUhNMG9nS0VJQ0FnTURvZ1pfdXlnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Rob"],"services":[],"problems":[]},"one_line_summary":"The reviewer enthusiastically praises Rob Dutton as an outstanding team member at Bill Dodge Auto Group.","key_phrases":["Rob Dutton is the Man","5-star praise","enthusiastic endorsement"]},"ChdDSUhNMG9nS0VJQ0FnTURvbHJxZHV3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","pricing","courtesy"],"entities":{"technicians":["Liam"],"services":["used-car-sale","warranty-transfer","test-drive"],"problems":[]},"one_line_summary":"Warren had an exceptional car-buying experience at Bill Dodge Auto Group, praising sales associate Liam for his professionalism, communication, and support throughout the purchase and warranty transfer.","key_phrases":["drive away with your dream car","best deal","from the first email to the last text, has been superb","family atmosphere with professional support"]},"ChZDSUhNMG9nS0VJQ0FnTURvbHJxc1lnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Caleb"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a pressure-free, wonderful experience purchasing a GMC Canyon Denali with the help of Caleb.","key_phrases":["wonderful experience","purchasing my dream truck GMC Canyon Denali","no pressure easy going","everyone was great to work with"]},"ChdDSUhNMG9nS0VJQ0FnTURvNXRmeXFRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an organized and friendly experience buying a vehicle at Bill Dodge Auto Group.","key_phrases":["organized and friendly experience","buying a vehicle"]},"ChZDSUhNMG9nS0VJQ0FnTURvakx1c2ZBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","pricing","professionalism"],"entities":{"technicians":[],"services":["truck-purchase","used-truck-sales"],"problems":["initial-truck-deal-fell-through","needed-replacement-truck-within-budget"]},"one_line_summary":"After the first truck deal fell through, the team went above and beyond to find a replacement truck that fit the customer's budget and preferences.","key_phrases":["worked over time to find another truck","fit me budget and was exactly what I wanted","my truck is beautiful","your the best"]},"ChdDSUhNMG9nS0VJQ0FnTUNvNzZYNmpnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["dealership-sales"],"problems":[]},"one_line_summary":"Customer praises Bill Dodge Auto Group for its friendly, polite staff and pressure-free buying experience.","key_phrases":["Fantastic dealership to do business with","All staff are nice and polite","no pressure","Enjoy doing business with Bill Dodge"]},"ChdDSUhNMG9nS0VJQ0FnTURvcU15LS13RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Conner"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great overall experience and highly recommends salesperson Conner.","key_phrases":["great experience","Conner was awesome","throughout the entire process","highly recommend Conner"]},"ChdDSUhNMG9nS0VJQ0FnTURvbUpIMDNBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTURva0lPSld3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTUNvcF9Qb1d3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","communication"],"entities":{"technicians":["Justin"],"services":["ev-purchase","test-drive","vehicle-financing"],"problems":[]},"one_line_summary":"Customer praises salesperson Justin and the dealership team for their enthusiasm, knowledge, and patience during her first EV purchase.","key_phrases":["enthusiastic, helpful, knowledgeable and polite","test drive the vehicle home","patiently negotiated the terms","first EV"]},"ChZDSUhNMG9nS0VJQ0FnTUNvLWYyd1dBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","punctuality"],"entities":{"technicians":["Connor","Eric","Patrick"],"services":["new-vehicle-purchase","gmc-dealership"],"problems":[]},"one_line_summary":"Connor, Eric, and Patrick at GMC delivered an excellent, smooth, and timely buying experience at the right price.","key_phrases":["excellent job","right price","smooth and timely","getting what I needed"]},"ChZDSUhNMG9nS0VJQ0FnTUNvdWVlWFZnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["David"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a very positive experience working with sales associate David.","key_phrases":["very good","David was great to work with"]},"ChZDSUhNMG9nS0VJQ0FnTUNvZ1pQd0h3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Dakota"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Dakota provided helpful, attentive support throughout the car-buying process, making it smooth and easy.","key_phrases":["very helpful when it came to me choosing a car","there to help me the whole way","made it very smooth & easy"]},"ChdDSUhNMG9nS0VJQ0FnTUNvMnNmT3d3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Connor","Eric"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great car-buying experience, praising Connor for finding the perfect car and Eric for making the process quick and easy.","key_phrases":["super fantastic in helping me find the perfect car","buying process so quick and easy","great experience","very pleased"]},"ChdDSUhNMG9nS0VJQ0FnTUNvdlBQSWlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","responsiveness","professionalism"],"entities":{"technicians":["Todd"],"services":["test-drive","vehicle-purchase"],"problems":[]},"one_line_summary":"Todd promptly greeted and assisted the customer with a test drive and purchase of a Jeep after a 2-hour trip.","key_phrases":["greeted us as we stepped out of our car","took prompt care to help us test drive","drove 2 hours to see","taking great care of us"]},"ChZDSUhNMG9nS0VJQ0FnTUNvX0w3MEVBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Luis","Will"],"services":["truck-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer calls his experience with Luis Perez and Will Ives the best car purchase of his lifetime, praising product knowledge and a smooth finance process.","key_phrases":["best car purchase experience in my lifetime","Product knowledge was top notch","found the perfect truck for me","finance process was smooth and painless"]},"ChdDSUhNMG9nS0VJQ0FnTUNvdkxHVnp3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Justin"],"services":["electric-vehicle-purchase","new-car-sales"],"problems":[]},"one_line_summary":"Customer had a very positive experience buying her first electric car at Bill Dodge Hyundai, praising Justin Aldridge's thorough communication before and after the purchase.","key_phrases":["Very good experience all around","answered all my questions both before the purchase and after","first electric car","new all electric car"]},"ChZDSUhNMG9nS0VJQ0FnTUNvX01qWWR3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Tevis"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly praises Tevis for being knowledgeable and easy to work with, giving a 10/10 recommendation.","key_phrases":["incredibly knowledgeable","easy to work with","10/10 would recommend"]},"ChZDSUhNMG9nS0VJQ0FnTURJZ191ekJ3EAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer expresses general satisfaction with their car buying experience at Bill Dodge.","key_phrases":["pleased with our buying experience","Bill Dodge"]},"ChdDSUhNMG9nS0VJQ0FnTURJaGFIODBRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnTURJLWZqWS13RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTURJMHFyRWNBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a quick, pressure-free experience buying her first brand new Nissan Rogue.","key_phrases":["great experience","very first brand new rogue","Super quick","no pressure at all"]},"ChdDSUhNMG9nS0VJQ0FnTURJNm9tOXp3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Cassidy"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Cassidy for her professionalism in helping them find the right vehicle.","key_phrases":["professional","helps us get the vehicle we were looking for","worked with salesperson Cassidy"]},"ChdDSUhNMG9nS0VJQ0FnTURJMU5ET3BRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["new-car-purchase","auto-financing","auto-repair"],"problems":["car-issues-requiring-repair"]},"one_line_summary":"A first-time buyer praises Bill Dodge Hyundai for low-pressure sales, a great interest rate, patient staff, and fast repair of car issues.","key_phrases":["not pushy","best interest rate possible","very helpful and patient","fixed the issues with my car very fast"]},"ChdDSUhNMG9nS0VJQ0FnTURJOFBqOG1RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Brandon","Michael"],"services":["used-car-purchase","auto-financing"],"problems":["nervous-first-time-buyer-needing-financing"]},"one_line_summary":"A nervous buyer was guided smoothly through a used car purchase and financing by Brandon and Michael in just a couple of hours.","key_phrases":["walked me through the process","get me financed","out in just a couple of hours","gem of a car"]},"ChZDSUhNMG9nS0VJQ0FnTUNJcGJQUGNREAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["Tyree"],"services":["truck-purchase","auto-financing"],"problems":["finance-representative-failed-to-follow-up-with-a-call-for-several-days-causing-a-near-loss-of-sale"]},"one_line_summary":"Customer had a positive truck-buying experience with salesman Tyree but was frustrated by a multi-day communication delay from the finance department that nearly cost the sale.","key_phrases":["Tyree did a great job","did not get a call until Friday or Saturday","Lack of communication","made it up to me which I am pleased about"]},"ChZDSUhNMG9nS0VJQ0FnTUNJc1pTQllBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTUNJcG9lelJnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","scheduling"],"entities":{"technicians":[],"services":["auto-financing","new-car-purchase"],"problems":["poor-credit-score","difficulty-securing-a-loan"]},"one_line_summary":"Customer with a low credit score was successfully financed for a new car in just a couple of hours with no sales pressure.","key_phrases":["great service with no pressure","didn't have the best credit score","still find me a loan","leaving with a brand new car"]},"ChZDSUhNMG9nS0VJQ0FnTUN3aHRqR1BREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["vehicle-purchase","collision-repair"],"problems":["collision-damage-repair-on-infiniti-q50"]},"one_line_summary":"Customer praises Bill Dodge Auto Group for outstanding communication, professionalism, and collision repair service on their Infiniti Q50.","key_phrases":["nothing short of outstanding","excellent communication, keeping me informed every step of the way","professionalism, attention to detail, and commitment to customer satisfaction","go above and beyond"]},"ChdDSUhNMG9nS0VJQ0FnTURRNDQyNnhnRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","responsiveness","communication"],"entities":{"technicians":[],"services":["used-car-sale","post-sale-repair"],"problems":["unresolved-vehicle-issue-noticed-at-time-of-sale","no-follow-through-after-multiple-calls-within-7-days-of-purchase"]},"one_line_summary":"Customer purchased a car and has been unable to get a pre-existing issue fixed after a week of multiple calls with no response.","key_phrases":["typical dealership run around","called multiple times still nothing","within 7 days of purchasing","take my new car to a real dealership"]},"ChZDSUhNMG9nS0VJQ0FnTUNncllYbk9REAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["punctuality","communication","professionalism","scheduling","responsiveness","problem_resolution"],"entities":{"technicians":["Sarah"],"services":["used-car-sales","test-drive","auto-financing"],"problems":["vehicle-not-ready-for-scheduled-appointment","excessive-wait-times","misleading-information-about-vehicle-inspection","pressure-to-pay-deposit-before-seeing-vehicle"]},"one_line_summary":"Customer drove two hours for a noon appointment to view a used Jeep but experienced repeated delays, deceptive communication, and disrespect for their time, ultimately purchasing elsewhere.","key_phrases":["no respect for anyones time","Nothing but lies from this woman","securing her commission","Not like meat"]},"ChZDSUhNMG9nS0VJQ0FnTURBcGJpemZ3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnTURBbU83bjZBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had an amazing experience with the sales team, felt accommodated and got a great deal.","key_phrases":["amazing experience","very accommodating and helpful","got a great deal","would definitely go back"]},"ChdDSUhNMG9nS0VJQ0FnTUNBbTlxVnNRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnTUNBcGFUdzdnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","courtesy","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a fast, fair, and friendly experience at Bill Dodge Auto Group.","key_phrases":["Fast fair and friendly"]},"ChZDSUhNMG9nS0VJQ0FnTUNBMW9HS0NnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Bob","Jason"],"services":[],"problems":[]},"one_line_summary":"Customer praised staff members Bob Williams and Jason Shedd for being terrific.","key_phrases":["Bob Williams & Jason Shedd were terrific"]},"ChdDSUhNMG9nS0VJQ0FnTUNBbHZ6cnpRRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Will"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience working with staff member Will.","key_phrases":["Great working with Will"]},"ChdDSUhNMG9nS0VJQ0FnSUNmaXJXN2lRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer expresses enthusiastic gratitude for the overall great experience at Bill Dodge Auto Group.","key_phrases":["you all were great","Thank you"]},"ChZDSUhNMG9nS0VJQ0FnSURfXzdmMUp3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Connor","Eric"],"services":["vehicle-financing"],"problems":[]},"one_line_summary":"Customer had a smooth, positive experience with salesperson Connor and finance manager Eric.","key_phrases":["calm and steady","super positive and personable","An easy yes"]},"ChdDSUhNMG9nS0VJQ0FnSURfXzRUaW5nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, accommodating purchase process that delivered exactly what they were looking for.","key_phrases":["super smooth process","worked with me to get me exactly what I wanted"]},"ChdDSUhNMG9nS0VJQ0FnSURfZzhmZjF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Will"],"services":["new-vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises sales associate Will for being patient, informative, and helpful throughout the purchase of a new GMC Acadia.","key_phrases":["patient, informative without being pushy","helpful every step of the way","couldn't be happier with my new Acadia","highly recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSURfNDdEcUZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jason","Eric"],"services":["vehicle-sales","auto-financing"],"problems":[]},"one_line_summary":"Customer praises Cadillac manager Jason and finance person Eric for being personable and making the trip worthwhile.","key_phrases":["great and personable","made the travel worth the trip","will be back for my next vehicle","do not hesitate to give these guys a try"]},"ChZDSUhNMG9nS0VJQ0FnSURfMWRhLVZREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURfNXJINE5REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Dave"],"services":["car-sales"],"problems":[]},"one_line_summary":"Long-time customer praises salesman Dave Durocher for making car buying easy, enjoyable, and professional.","key_phrases":["makes the car experience easy and enjoyable","trust worthy kind and professional","been using this dealership for many years","starts in sales"]},"ChdDSUhNMG9nS0VJQ0FnSURfMHF1RWd3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience with the Bill Dodge team and plans to return for future car purchases.","key_phrases":["great to work with","definitely consider working with them","next car purchase"]},"ChdDSUhNMG9nS0VJQ0FnSURfaEtEMTVRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNfXzRfbHBBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Preston"],"services":["car-sales"],"problems":[]},"one_line_summary":"Salesman Preston provided an informative and attentive car-buying experience that left the customer very happy.","key_phrases":["Preston was great","took the time to tell me about the car","very happy"]},"ChZDSUhNMG9nS0VJQ0FnSUNfNTZLVWRnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Jason"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises Jason Shedd for making their new car purchase calm, stress-free, and well-informed.","key_phrases":["amazing help with the purchase","showing us all our options and the numbers","calmest and less stressful car buying experience I've ever had"]},"ChdDSUhNMG9nS0VJQ0FnSUNfbzR5aDRBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Tyree"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Tyree Masterman for his professionalism and friendly demeanor, and plans to recommend him to family and friends.","key_phrases":["very professional and a genuine nice guy","did a great job","highly recommend him to family and friends"]},"ChZDSUhNMG9nS0VJQ0FnSURmdnJQd1dnEAE":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["courtesy","pricing","problem_resolution"],"entities":{"technicians":[],"services":["used-car-purchase","tire-installation"],"problems":["excessive-haggling-during-negotiation"]},"one_line_summary":"Customer is happy with their vehicle purchase and new tires, though found the negotiation process more involved than preferred.","key_phrases":["Good people. Helpful.","More haggling than I prefer","put new tires on the vehicle","very happy with it"]},"ChdDSUhNMG9nS0VJQ0FnSURmM3FXYnRRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Emily"],"services":["trade-in","new-car-purchase"],"problems":[]},"one_line_summary":"Customer successfully traded in a car and purchased a new one in a single morning, praising sales rep Emily.","key_phrases":["Traded in a car and bought a new one","all in one morning","Super grateful for the sales rep, Emily"]},"ChZDSUhNMG9nS0VJQ0FnSURmNkstUUVnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","pricing","courtesy"],"entities":{"technicians":["Dakota","Sandra"],"services":["vehicle-financing","new-vehicle-purchase","gmc-truck-sales"],"problems":[]},"one_line_summary":"Customer had a stress-free, exceptional car-buying experience with Dakota and Sandra, securing a GMC pickup truck at a great interest rate within her target payment.","key_phrases":["most amazing experience I've ever had buying a vehicle","stress free and easy","great interest rate and within my target payment","10/10 I recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURmdVB5TXpBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Will"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a wonderful first-ever new vehicle purchase experience thanks to knowledgeable salesperson Will.","key_phrases":["Wonderful experience","knowledgeable & helpful","first ever New vehicle purchase","Thank you Bill Dodge"]},"ChdDSUhNMG9nS0VJQ0FnSUNmbjktUzVBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["James"],"services":["car-sales"],"problems":[]},"one_line_summary":"A repeat customer praises James for consistently easy, pressure-free, and helpful car-buying experiences over four visits.","key_phrases":["4-time customer","Fantastic experience every time","zero pressure","always very helpful"]},"ChZDSUhNMG9nS0VJQ0FnSUNxdzg3VENREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-car-purchase","plug-in-hybrid-vehicle","auto-financing"],"problems":[]},"one_line_summary":"Customer had a very enjoyable experience purchasing a 2025 Kia Sportage plug-in hybrid thanks to professional and experienced sales and finance staff.","key_phrases":["very enjoyable","professional, thorough, and experienced","sales and finance personnel","wouldn't hesitate to go to Bill Dodge"]},"ChdDSUhNMG9nS0VJQ0FnSUNmbTh6aG13RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Emily"],"services":["truck-sales","vehicle-purchase"],"problems":[]},"one_line_summary":"A loyal customer praises consistent treatment from both sales and service, having just purchased their third company truck through Emily.","key_phrases":["treated well by both the sales team and service department","third company truck from Emily","looking at getting #4 later this year"]},"ChZDSUhNMG9nS0VJQ0FnSUNmOVpxNlR3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Preston"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer Sandra praises salesperson Preston for being informative, helpful, and committed to ongoing support, citing him as a key reason for returning to the dealership.","key_phrases":["very informative and helpful","making me comfortable in my new car","one of the reasons I came back","promises to be available when I have questions"]},"ChdDSUhNMG9nS0VJQ0FnSUNmX1p6T2hnRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Liam"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Liam for his helpfulness, great personality, and dedication to customer satisfaction.","key_phrases":["so helpful as a sales person","awesome personality","makes sure his customers are happy"]},"ChdDSUhNMG9nS0VJQ0FnSUNmdlpHbTNnRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNmaGNiWDBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","responsiveness"],"entities":{"technicians":["James"],"services":["new-vehicle-sales","vehicle-orientation"],"problems":[]},"one_line_summary":"James provided a knowledgeable and thorough walkthrough of a new Kia Sorento, making for a great buying experience.","key_phrases":["very knowledgeable regarding my new Sorento","went over everything on the new SUV","all the bells and whistles explained","only a phone call away"]},"ChZDSUhNMG9nS0VJQ0FnSUNmcHYtaEtBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a wonderful experience at Bill Dodge Auto Group.","key_phrases":["Wonderful experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNmbHZMZnFnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUR2djUzMFlREAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNUd0ltVXpBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a positive, pressure-free sales experience with a great team.","key_phrases":["Great team","No pressure sales experience"]},"ChZDSUhNMG9nS0VJQ0FnSUR2cy1HZWF3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUR2bWRybkV3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","punctuality","courtesy"],"entities":{"technicians":["Will"],"services":["truck-build-order"],"problems":[]},"one_line_summary":"Customer praises sales rep Will for being prompt, friendly, and communicative throughout the truck build process.","key_phrases":["pleasure to work with Will","He was prompt, friendly","kept me abreast of the build process","His help was very much appreciated"]},"ChZDSUhNMG9nS0VJQ0FnSUR2dnFxYkpREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Amanda"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a very positive car buying experience with Amanda.","key_phrases":["Amanda was awesome","super happy with the buying experience"]},"ChZDSUhNMG9nS0VJQ0FnSUR2dnNldVhBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-dealership"],"problems":[]},"one_line_summary":"Customer found Bill Dodge Auto Group to be a great and easy place to work with.","key_phrases":["great place","easy to work with"]},"ChdDSUhNMG9nS0VJQ0FnSUR2a3JyeWxRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Connor"],"services":["new-vehicle-purchase","vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Connor Vaughn for his thoroughness and dedication in completing the purchase of a 2024 GMC Terrain AT4.","key_phrases":["best salesman by far","went over every detail","working so hard to get this deal done","2024 Terrain AT4"]},"ChdDSUhNMG9nS0VJQ0FnSUR2NnBpZ3N3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-truck-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and easy truck purchasing experience at Bill Dodge Auto Group.","key_phrases":["great experience purchasing our new truck","made the process very easy","very happy"]},"ChdDSUhNMG9nS0VJQ0FnSUR2d3BhbjNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Jason","Chris"],"services":[],"problems":[]},"one_line_summary":"Customer praises Jason and Chris for exceptional attention to detail and outstanding communication.","key_phrases":["phenomenal to work with","attention to detail","alacrity in communication","first rate"]},"ChdDSUhNMG9nS0VJQ0FnSUR2dExPM29RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","pricing"],"entities":{"technicians":["Preston"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Salesman Preston answered all questions and helped secure a great deal for the customer.","key_phrases":["great job answering all of our questions","worked with us to get a great deal","Preston our sales man"]},"ChZDSUhNMG9nS0VJQ0FnSUR2bE5xNUp3EAE":{"sentiment":"negative","sentiment_score":-0.78,"aspects_mentioned":["pricing","problem_resolution","communication"],"entities":{"technicians":[],"services":["used-car-purchase","price-negotiation"],"problems":["overpriced-used-vehicle-listing","refusal-to-negotiate-on-price","high-dealer-fees"]},"one_line_summary":"Customer found the dealer's $32k asking price for a 2019 Dodge Ram 2500 significantly above market value estimates and was refused any negotiation when offering $25k.","key_phrases":["no negotiation just 'we are too far apart'","estimated cost between 20k to 27k","high dealer fees is kind of absurd","$5,000.00 difference in cost estimation"]},"ChdDSUhNMG9nS0VJQ0FnSUR2aE8za3NnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Customer Christine had a very positive experience, praising Dakota for being a great help.","key_phrases":["great help","So happy","Dakota was a great help"]},"ChdDSUhNMG9nS0VJQ0FnSUR2OE1MN25nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Ethan"],"services":["car-sales","vehicle-feature-orientation"],"problems":[]},"one_line_summary":"Customer had a stress-free car buying experience thanks to Ethan's excellent service and thorough vehicle feature walkthrough.","key_phrases":["stress free car buying experience","A+ service","understood all of the features","new car"]},"ChZDSUhNMG9nS0VJQ0FnSUR2a01MblhREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUN2bF9leG53RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":["Ethan"],"services":["new-car-sales","vehicle-sourcing"],"problems":["desired-telluride-not-in-stock"]},"one_line_summary":"Ethan sourced an unavailable Telluride, kept the customer updated throughout, and completed the paperwork quickly.","key_phrases":["didn't have the Telluride I wanted but found one","kept me updated","paperwork process was quick","Ethan was great"]},"ChdDSUhNMG9nS0VJQ0FnSUN2bDVQRnNBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the Bill Dodge Saco service department technicians as best-in-class.","key_phrases":["technicians are second to none","great service by all","Bill Dodge Saco service department"]},"ChdDSUhNMG9nS0VJQ0FnSUN2ellmTzBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["new-car-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer praises Bill Dodge Auto Group for honest, straightforward sales tactics during a new car purchase and trade-in.","key_phrases":["no sneaky sales tactics","straight shooters","wonderful to deal with","would highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUN2bmVMMFlnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Bill Dodge Auto Group for being transparent and prioritizing consumer safety.","key_phrases":["super transparent","cares about consumer safety"]},"ChdDSUhNMG9nS0VJQ0FnSUN2anM2eTVRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUN2NXBLYnNRRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["scheduling","communication","responsiveness","problem_resolution","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["rental-coordination","state-inspection","brake-installation","collision-repair"],"problems":["rental-vehicle-not-reserved","no-updates-while-waiting","body-damage-caused-by-dealership","brake-noise-issue-after-brake-pad-installation"]},"one_line_summary":"Customer experienced multiple failures including an unreserved rental, no waiting room updates, dealership-caused body damage, and an unresolved brake issue from a prior service visit.","key_phrases":["never reserved a vehicle","waiting way too long without any updates","caused body damage to my vehicle","brakes that were installed 3k ago"]},"ChZDSUhNMG9nS0VJQ0FnSUN2MHZibkdBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Alec"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Alec Barry and the entire Bill Dodge team for being helpful, clear, and knowledgeable during their car purchase.","key_phrases":["so helpful and clear","very nice and very informed","love our car","always recommend Bill Dodge"]},"ChdDSUhNMG9nS0VJQ0FnSUN2OHFDLWd3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Ethan"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a wonderful and easy experience with Ethan, praising his helpfulness and accommodating nature.","key_phrases":["very helpful and accommodating","Ethan was great","wonderful and easy experience"]},"ChZDSUhNMG9nS0VJQ0FnSUN2bUk3TGFnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["John"],"services":["vehicle-purchase","auto-financing"],"problems":["low-credit-score"]},"one_line_summary":"Despite starting with low credit, John and his team went above and beyond to help the customer successfully purchase a new vehicle.","key_phrases":["went above and beyond","starting with low credit","top-notch when it comes to customer service","made a significant difference"]},"ChZDSUhNMG9nS0VJQ0FnSURQaDZ5dEZnEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","communication","professionalism"],"entities":{"technicians":[],"services":["used-vehicle-purchase","customer-loyalty-program"],"problems":["cracked-windshield-discovered-days-after-purchase","dealer-refused-to-cover-windshield-damage"]},"one_line_summary":"Customer discovered a cracked windshield days after purchasing a $40,000 vehicle and was denied any remedy by Bill Dodge, who compared it to a cracked cellphone screen.","key_phrases":["crack in the windshield","it's like buying a cellphone","customer loyalty program","DO NOT BUY from these people"]},"ChdDSUhNMG9nS0VJQ0FnSURQMzUtZ19BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Amanda"],"services":["car-sales-consultation"],"problems":[]},"one_line_summary":"Customer praises sales associate Amanda for being helpful and making the car-buying decision feel comfortable.","key_phrases":["loved amanda","helped me so much","made me feel comfortable","making a decision"]},"ChZDSUhNMG9nS0VJQ0FnSURQdTkyZVhnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["used-car-sale"],"problems":[]},"one_line_summary":"Customer had a very positive car-buying experience, praising the salesperson and all staff as friendly and pleasant.","key_phrases":["very nice young man","everyone I dealt with","very happy with everything"]},"ChZDSUhNMG9nS0VJQ0FnSURQamFuLVNBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Alex"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Alex provided excellent customer service and ensured the customer fully understood their vehicle purchase.","key_phrases":["great customer service from Alex","understood everything about the vehicle","we were purchasing"]},"ChZDSUhNMG9nS0VJQ0FnSURQbWVERlZnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Alec"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Salesman Alec was praised for being professional, kind, and thorough during the sales process.","key_phrases":["very professional","kind","thorough","salesman Alec"]},"ChZDSUhNMG9nS0VJQ0FnSURQbVpIaEtBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURQZ2ZpN29RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Will"],"services":["car-purchase","sales-consultation"],"problems":[]},"one_line_summary":"Customer was fully satisfied with their car-buying experience, praising salesperson Will Ives for being helpful, friendly, and not pushy.","key_phrases":["totally satisfied with our buying experience","helpful, friendly, informative","not pushy in any way","great service"]},"ChZDSUhNMG9nS0VJQ0FnSURQaXJxakhBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["car-buying","vehicle-financing"],"problems":[]},"one_line_summary":"Customer praised transparent pricing and a low-pressure approach from both sales and finance departments, resulting in a pleasant car buying experience.","key_phrases":["transparent pricing","low pressure approach","sales and finance depts.","overall pleasant car buying experience"]},"ChZDSUhNMG9nS0VJQ0FnSURQMHAyY1lnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises the helpful and friendly staff and strongly recommends buying from Bill Dodge Auto Group.","key_phrases":["Very helpful and friendly staff","Would absolutely recommend buying here"]},"ChZDSUhNMG9nS0VJQ0FnSURQMHJmTUxREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURQN0pMVjRBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer describes the car buying process as seamless and straightforward.","key_phrases":["seamless purchase process"]},"ChdDSUhNMG9nS0VJQ0FnSUNQeTVmUC1nRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Garrett"],"services":["auto-sales"],"problems":[]},"one_line_summary":"Customer had an awesome experience with Garrett and the team at Bill Dodge Auto Group.","key_phrases":["Awesome experience","Garrett and the team"]},"ChZDSUhNMG9nS0VJQ0FnSUNQaTlHelRBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNQODYzam93RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises knowledgeable salespeople, friendly managers, and a family-like atmosphere at Bill Dodge Auto Group.","key_phrases":["knowledgeable and thoughtful","managers were very nice","treat you like family"]},"ChZDSUhNMG9nS0VJQ0FnSUNQdzdYd0RBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with knowledgeable and competent staff at Bill Dodge Auto Group.","key_phrases":["great experience","competent people"]},"ChZDSUhNMG9nS0VJQ0FnSUNQMWQyNUFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","communication","pricing"],"entities":{"technicians":["Alec"],"services":["used-car-purchase","car-search"],"problems":["totaled-previous-car","needed-replacement-vehicle-urgently"]},"one_line_summary":"Customer praises salesperson Alec Barry for going above and beyond to find and deliver the right car at a great deal after an urgent need following a total loss.","key_phrases":["tight scramble to find a car","helpful and transparent","went above and beyond","as smooth of a transaction"]},"ChdDSUhNMG9nS0VJQ0FnSUNQaWNYZzFBRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Austin"],"services":["used-car-sales","vehicle-test-drive"],"problems":["originally-selected-vehicle-had-already-been-sold"]},"one_line_summary":"Austin patiently listened to the customer's needs and found them the right vehicle after their originally intended Subaru had been sold.","key_phrases":["took his time and listened","gave me a lot of options","found the right match for my needs","feel human and heard"]},"ChdDSUhNMG9nS0VJQ0FnSUNQOGVMYnlBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Preston"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a good experience purchasing a vehicle and recommends asking for Preston by name.","key_phrases":["good experience at Bill Dodge","ask for Preston","great job with handling my purchase"]},"ChdDSUhNMG9nS0VJQ0FnSUNQZ2RTN19BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Alec"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a great experience with salesperson Alec Barry, praising his helpfulness and attentiveness.","key_phrases":["great experience","very helpful","attentive to my needs","Alec Barry"]},"ChdDSUhNMG9nS0VJQ0FnSUNQNXNtbzl3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Amanda"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a stress-free 2025 Telluride purchase experience at the Saco dealership thanks to a professional and communicative sales rep named Amanda.","key_phrases":["positive, stress free experience","professional, easy to communicate with","understood exactly what I was looking for","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNQbHI3LThRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and easy car-buying transaction and felt well taken care of before leaving the lot.","key_phrases":["smooth and easy transaction","worked with me to make sure I was happy","drove off the lot"]},"ChZDSUhNMG9nS0VJQ0FnSUNQaG92b1hBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Jason","Eric"],"services":["car-leasing","vehicle-replacement"],"problems":["totaled-leased-vehicle-after-hitting-a-deer","stressful-post-accident-replacement-process"]},"one_line_summary":"Customer leasing her 4th Encore had a seamless experience and was quickly helped into a replacement vehicle after totaling her car in a deer collision, praising salesman Jason and finance rep Eric.","key_phrases":["process was seamless","totaled the car","A week later I am in a new Encore","I can't recommend them enough"]},"ChZDSUhNMG9nS0VJQ0FnSUNQeHJqZlN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a fast and pleasant car buying experience at Bill Dodge, praising the friendly and efficient staff.","key_phrases":["awesome experience buying our car","friendly, helpful, and efficient","quickest car buying experience I have had"]},"ChZDSUhNMG9nS0VJQ0FnSUNQaXJTdFJnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNQOU5IaUl3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":["Amanda"],"services":["car-purchase","vehicle-features-walkthrough"],"problems":[]},"one_line_summary":"Customer had a smooth and pleasant car-buying experience, praising the friendly staff and Amanda's thorough vehicle walkthrough.","key_phrases":["friendly, knowledgeable and respectful","made the process very easy","helpful during my search","very thorough going over the many features"]},"ChdDSUhNMG9nS0VJQ0FnSUNQMHVibGl3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent, low-pressure experience with staff who went out of their way to accommodate them.","key_phrases":["overall excellent experience","low key","bent over backwards to accommodate us"]},"ChdDSUhNMG9nS0VJQ0FnSUNQOU9IODVBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer praised the excellent service and positive interactions with all staff.","key_phrases":["Excellent customer service","Everyone was great"]},"ChZDSUhNMG9nS0VJQ0FnSUNQd3ZxUlJ3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNQdE03N19RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Liam","Bryan"],"services":["first-car-purchase","vehicle-sales"],"problems":[]},"one_line_summary":"A first-time car buyer praises sales staff Liam Gibbons and Bryan Wickerham for making his purchase experience excellent.","key_phrases":["first car","helped me a lot during the process","two great guys who know what they are doing","amazing experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNQLUxUT0pBEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":[],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an enjoyable experience purchasing a car at Bill Dodge Auto Group.","key_phrases":["enjoyable experience","bought a nice car"]},"ChZDSUhNMG9nS0VJQ0FnSUQzaTR6Ukl3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["James","John"],"services":["kia-sales"],"problems":[]},"one_line_summary":"Customer praised the great service and warm treatment from salesman James and manager John at Bill Dodge Kia in Saco.","key_phrases":["great service","treated well","will definitely be back","salesman James to manager John"]},"ChZDSUhNMG9nS0VJQ0FnSURCZ3ZmeGRBEAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["problem_resolution","communication","professionalism","responsiveness"],"entities":{"technicians":["Mike"],"services":["used-truck-sale","brake-service","heated-steering-wheel"],"problems":["missing-heated-steering-wheel-advertised-on-vehicle-sticker","worn-brake-pads-and-rotors-sold-with-vehicle","dealership-ignoring-customer-complaints-after-sale"]},"one_line_summary":"Customer purchased an F150 Lariat with misrepresented features and dangerous brakes, and was repeatedly ignored by the dealership until partial resolution.","key_phrases":["writing on the vehicle to having a heated steering wheel, guess what doesn't","pads and rotors were junk","ignored again","Don't buy from them if you want good service after the sale"]},"ChdDSUhNMG9nS0VJQ0FnSUQzczY3SThRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Nate"],"services":["new-car-purchase","kia-vehicle-sale"],"problems":[]},"one_line_summary":"Customer had a fantastic experience with Nate and the team and is thrilled with their new KIA.","key_phrases":["Fantastic service","Nate and the team were great to work with","loving my new KIA"]},"ChdDSUhNMG9nS0VJQ0FnSUQzeS1tSXd3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the experience at Bill Dodge Auto Group to be quick, easy, and hassle-free.","key_phrases":["Quick, easy, and hassle-free"]},"ChdDSUhNMG9nS0VJQ0FnSUQzODdteG13RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUQzaGZQay1RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":["Liam"],"services":["used-car-sales","vehicle-delivery"],"problems":[]},"one_line_summary":"Customer is very happy with their used car purchase and praised Liam from the Westbrook location for accommodating delivery to Brunswick.","key_phrases":["very pleasant to do business with","accommodating in bringing the car to Brunswick","very happy with our new used car"]},"ChZDSUhNMG9nS0VJQ0FnSUQzNGN1dWNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","pricing","professionalism"],"entities":{"technicians":["Amanda"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises Amanda and the team for being straightforward and helpful in securing a great car at a great deal.","key_phrases":["helpful in guiding me through getting a new car","Super straight forward and careful","great car for a great deal","10/10"]},"ChdDSUhNMG9nS0VJQ0FnSUQzNGNpazRnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Dakota","Ken"],"services":["car-trade-in"],"problems":[]},"one_line_summary":"Customer is very pleased with the car trade-in experience at Bill Dodge Auto, praising staff members Dakota and Ken for great communication and service.","key_phrases":["Excellent service","Dakota was great and so was Ken","Very pleased with the whole transaction","Great communication"]},"ChZDSUhNMG9nS0VJQ0FnSUQzX3BiLU5nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Ethan","Amr"],"services":["new-car-sales","auto-financing"],"problems":[]},"one_line_summary":"Customer praises salesperson Ethan and finance manager Amr for excellent service in purchasing a new Kia.","key_phrases":["excellent job","getting us into our new Kia","Ethan (sales person)","Amr (finance)"]},"ChZDSUhNMG9nS0VJQ0FnSUMzdV91R0lREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["new-car-purchase","first-time-buyer"],"problems":[]},"one_line_summary":"The dealership made the car-buying process easy and ensured a first-time buyer was well taken care of.","key_phrases":["made the process so easy","Daughter was taken care of","first purchase"]},"ChdDSUhNMG9nS0VJQ0FnSUQzaXNyMnV3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUQzb3ZlZmpRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","responsiveness"],"entities":{"technicians":["Liam"],"services":["used-car-sales","vehicle-search-assistance"],"problems":["needed-reliable-vehicle-with-3rd-row-seating-within-budget"]},"one_line_summary":"Liam quickly helped the customer find a reliable 3rd-row vehicle within budget the same day, resulting in a highly satisfying purchase experience.","key_phrases":["reliable vehicle with 3rd row seating in my price range","the very same day I came in","His service was impeccable","Ask for Liam Gibbons"]},"ChdDSUhNMG9nS0VJQ0FnSUQzOHRuMnFBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"A repeat customer praises the people and service at Bill Dodge Auto Group.","key_phrases":["Great people and service","used them many times"]},"ChdDSUhNMG9nS0VJQ0FnSUQzcUpXR2dBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["John"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer found the vehicle purchasing process with John to be pleasant and easy.","key_phrases":["very pleasant and easy process","purchasing my vehicle","working with John"]},"ChZDSUhNMG9nS0VJQ0FnSUMzNTRUTGZnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A 20-year loyal customer praises Bill Dodge Auto Group for honest, fair, no-pressure pricing.","key_phrases":["over 20 years","only place I would ever buy a vehicle","honest and fair spot on prices","no pressure"]},"ChdDSUhNMG9nS0VJQ0FnSUMzMy1pS293RRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["vehicle-purchase","vehicle-financing"],"problems":["data-synchronization-issue"]},"one_line_summary":"Customer had a positive experience with friendly sales and finance staff, but encountered an issue with data synchronization.","key_phrases":["friendly and helpful sales rep","finance person","data synchronization did not work perfectly"]},"ChZDSUhNMG9nS0VJQ0FnSUMzeDlPdUR3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found Bill Dodge Auto Group very helpful and easy to work with.","key_phrases":["very helpful","easy to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUMzaDhlLUtnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUMzdm96dl9nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Garret","Dominick"],"services":["car-sales"],"problems":[]},"one_line_summary":"Garret and Dominick provided a pressure-free, informative, and thorough car-buying experience.","key_phrases":["no pressure","went above and beyond","informative, patient, and knowledgeable","walk us through each step"]},"ChZDSUhNMG9nS0VJQ0FnSUMzLXVUbE1nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Liam"],"services":["auto-sales"],"problems":[]},"one_line_summary":"Customer had a fast and easy experience at Bill Dodge Auto Group and highly praises salesperson Liam and the whole team.","key_phrases":["easy and fast","Liam was an absolute delight","can't say enough about the whole team","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUMzbnZYZm9RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer appreciated the relaxed, no-pressure sales environment and friendly staff.","key_phrases":["No high pressure sales","pleasant and upbeat"]},"ChZDSUhNMG9nS0VJQ0FnSUMzOHV2SmRnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["James"],"services":["new-car-purchase","hybrid-vehicle-sales"],"problems":[]},"one_line_summary":"Customer had an excellent car-buying experience purchasing a 2025 Carnival Hybrid, praising salesman James for his authenticity and attentiveness.","key_phrases":["breath of fresh air","authentic, efficient","took time to get to know our priorities","recommending this team to family and friends"]},"ChdDSUhNMG9nS0VJQ0FnSUMzMk9QZy13RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Liam"],"services":["car-sales","auto-service","financing"],"problems":[]},"one_line_summary":"Repeat customer praises an outstanding experience across sales, service, and finance, with special recognition for salesman Liam Gibbons.","key_phrases":["best experience as always","enjoy being repeat customers","absolutely love our salesman Liam Gibbons","all of the staff was great to work with"]},"ChdDSUhNMG9nS0VJQ0FnSURYNV9Ua3FRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","punctuality","professionalism"],"entities":{"technicians":["Conner"],"services":["truck-purchase","paperwork-processing"],"problems":[]},"one_line_summary":"Customer had an exceptionally fast and smooth truck purchase experience, praising salesman Conner's knowledge and helpfulness.","key_phrases":["record for least amount of time waiting","extremely knowledgeable about the truck","walk me through all the bells and whistles","Would buy again"]},"ChZDSUhNMG9nS0VJQ0FnSURYMC1ERFhREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","communication"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer found the dealership easy to work with and praised their fair pricing.","key_phrases":["very easy to deal with","fair pricing"]},"ChZDSUhNMG9nS0VJQ0FnSURYbFByZ0VREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","punctuality"],"entities":{"technicians":["Liam","Matt"],"services":["vehicle-purchase","financing"],"problems":[]},"one_line_summary":"Customer praises salesperson Liam G and finance manager Matt Ross for making her car purchase smooth and fast.","key_phrases":["phenomenal to work with","made my dreams come true","in and out of there in no time","Thank you Bill Dodge"]},"ChdDSUhNMG9nS0VJQ0FnSUNYdF9IOG53RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy","pricing"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a positive experience, praising professionalism, respectful treatment, and a fair deal.","key_phrases":["They are professionals","treated me with respect","fair deal"]},"ChdDSUhNMG9nS0VJQ0FnSUNYa3BENXlBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNYeU4tZDRRRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer strongly warns others to avoid Bill Dodge Auto Group without providing specific details.","key_phrases":["absolutely terrible","don't fall for their crap"]},"ChdDSUhNMG9nS0VJQ0FnSURuaTh6RDlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Liam"],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer praises salesperson Liam for making the car buying process fun and easy.","key_phrases":["so great to deal with","made my car buying so fun and easy","Thanks, Liam"]},"ChdDSUhNMG9nS0VJQ0FnSURudWJ5a2lnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jon"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, positive transaction working primarily with sales representative Jon.","key_phrases":["Jon who was great","Very smooth transaction","Worked mostly with Jon"]},"ChZDSUhNMG9nS0VJQ0FnSURuaGE3dWVBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURuckpiX0t3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","pricing"],"entities":{"technicians":["Jason"],"services":["new-vehicle-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer had an excellent buying experience with Jason Shedd, getting a great trade-in deal and thorough vehicle walkthrough on a new Canyon Denali.","key_phrases":["great deal in my trade","went quickly and smoothly","took the extra time to go over all the bells and whistles","set all of my computer options up specifically for me"]},"ChZDSUhNMG9nS0VJQ0FnSUNuaDhIQ2ZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Liam"],"services":["new-car-purchase"],"problems":["needed-a-new-car-unexpectedly"]},"one_line_summary":"Salesperson Liam made an unexpected car-buying situation easy and stress-free, leaving the customer excited about their new vehicle.","key_phrases":["super easy and low stress","took the anxiety out of the whole experience","cant wait to pick up our new grocery getta","unfortunate position of needing a new car"]},"ChZDSUhNMG9nS0VJQ0FnSUNuNS1DSVZnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Will"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a positive experience with Will Ives, praising his helpfulness and understanding attitude.","key_phrases":["great to work with","friendly people","great help","very understanding"]},"ChZDSUhNMG9nS0VJQ0FnSUNuay0tbld3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["new-truck-sales","gmc-sierra-purchase"],"problems":["out-of-area-buyer","non-standard-deal-requirements"]},"one_line_summary":"Customer called out of the blue with challenging requests and found Bill Dodge GMC great to work with in closing a Sierra 1500 Pro deal.","key_phrases":["called kind of out of the blue","threw some curve balls at them","worked with me to get the deal done","great to deal with"]},"ChZDSUhNMG9nS0VJQ0FnSUNuamVuMUJBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Jason"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Jason for being helpful and responsive even after the sale was complete.","key_phrases":["great salesman","even after the sale he still answers my questions"]},"ChZDSUhNMG9nS0VJQ0FnSUNuM1pfd0tBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNudWJEV1pnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","responsiveness","professionalism","courtesy"],"entities":{"technicians":["Will"],"services":["truck-purchase","vehicle-setup"],"problems":[]},"one_line_summary":"Customer had an outstanding truck-buying experience with salesperson Will, who was knowledgeable, responsive, and made the process easy and enjoyable.","key_phrases":["most Pleasant experiences I've ever experienced","made it fun and easy","knew all the answers","got right back to me within minutes"]},"ChdDSUhNMG9nS0VJQ0FnSUNubkxiMHJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication","problem_resolution"],"entities":{"technicians":["Preston"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Preston and the entire Bill Dodge Buick team for a smooth, friendly, and pressure-free car buying experience.","key_phrases":["awesome salesman","made the experience flow very smooth","not pushy in the typical sales way","all my concerns & wants were met"]},"ChdDSUhNMG9nS0VJQ0FnSUNuLU1fU2lnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNuNEtYOERREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Preston","Eric"],"services":["vehicle-sales","auto-financing"],"problems":[]},"one_line_summary":"Customer praises salesman Preston for outstanding service and finance manager Eric for clearly explaining the financing process.","key_phrases":["amazing salesman","great customer service and care","walked me through everything","answered all my questions"]},"ChZDSUhNMG9nS0VJQ0FnSURIbF9iVlRBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer consistently has a great experience at Bill Dodge Auto Group, praising their attentiveness and ease of dealing.","key_phrases":["always a great experience","they listen to what I have to say","very easy to deal with"]},"ChZDSUhNMG9nS0VJQ0FnSURIMnBHQUJREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A long-time repeat customer praises Bill Dodge Auto Group for consistently going above and beyond to satisfy.","key_phrases":["Great people to do business with","Purchased many vehicles over the years","always go above and beyond to satisfy"]},"ChZDSUhNMG9nS0VJQ0FnSURIb3Fub1Z3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Will"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had another great experience at Bill Dodge Auto Group, praising Will for his knowledge and the overall friendliness of the staff.","key_phrases":["another great experience","very knowledgeable and helpful","Everyone was friendly and nice"]},"ChdDSUhNMG9nS0VJQ0FnSURIcE9xSmx3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises the team and their new vehicle with high enthusiasm.","key_phrases":["Incredible team","amazing vehicle"]},"ChdDSUhNMG9nS0VJQ0FnSUNINTc3LThnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNIa1lHWC1RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a smooth, problem-free experience and found the staff very helpful.","key_phrases":["no problems","very very helpful"]},"ChdDSUhNMG9nS0VJQ0FnSUNIX01XX29BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great buying experience and praised the staff for being kind and helpful.","key_phrases":["super kind and helpful","great buying experience","wouldn't go anywhere else"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3Xy1Ibm1RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","communication"],"entities":{"technicians":["Emily","Eric"],"services":["vehicle-purchase","suv-sales"],"problems":[]},"one_line_summary":"Emily provided an exceptional, pressure-free Yukon purchase experience marked by professionalism and respect, with Eric also contributing positively.","key_phrases":["made our experience exceptional","worked at our pace without any added pressure","qualities many dealerships overlook","how many can bring you back for return purchases"]},"ChdDSUhNMG9nS0VJQ0FnSUNINE1QNnNnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jason","Eric"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises Jason and Eric for their hospitality and consistently smooth, seamless assistance throughout the process.","key_phrases":["gone above and beyond","smooth and seamless","your hospitality","always assisted us"]},"ChZDSUhNMG9nS0VJQ0FnSUNIZ09xNmRnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found Bill Dodge Auto Group to be professional and easy to work with, praising their excellent customer service.","key_phrases":["Excellent customer service","professional","easy to do business with"]},"ChZDSUhNMG9nS0VJQ0FnSURiNE9LQ1dnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Sarah","Liam"],"services":["car-buying","vehicle-purchase"],"problems":[]},"one_line_summary":"Karen had an excellent car buying experience thanks to Sarah H. and the team at Bill Dodge Auto Group, praising their warmth and fair treatment.","key_phrases":["the blessing I needed in my car buying experience","great smile when I walked in the door","they all played their part in making it a success","treating me fairly"]},"ChdDSUhNMG9nS0VJQ0FnSUNiNTRuMjh3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","pricing","problem_resolution"],"entities":{"technicians":["Liam"],"services":["used-vehicle-sales","truck-sales"],"problems":["desired-truck-was-already-sold"]},"one_line_summary":"Liam the salesperson impressed the customer by finding a great alternative truck at a great price after the originally desired truck had already been sold.","key_phrases":["exceptional salesperson","great alternative at a great price","let him work to get you a great deal","looking to buy a specific truck"]},"ChZDSUhNMG9nS0VJQ0FnSUMyOGIyWFRnEAE":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["pricing","communication","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":["car-listed-before-stickering-process-complete","price-higher-than-online-listing","required-customer-to-wait-days-for-stickering","potential-additional-repair-costs-imposed-on-buyer"]},"one_line_summary":"Customer left to buy elsewhere after dealership listed an unstickered car at a price higher than advertised and expected the buyer to wait days and potentially cover repair costs.","key_phrases":["gave us a higher price than what was listed online","it was going to take days to get it through the stickering process","may have to pay for repairs","attitude seemed to be that this was a seller's market"]},"ChZDSUhNMG9nS0VJQ0FnSURyOHRMOUZ3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Rob"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a positive experience with a friendly, low-pressure salesperson named Rob and drove away with a great car.","key_phrases":["very friendly and helpful","not high pressure at all","great car","Rob, our salesperson"]},"ChZDSUhNMG9nS0VJQ0FnSUNyNDkza2FnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Liam"],"services":["pre-owned-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience buying a pre-owned vehicle, praising Client Advisor Liam's professionalism throughout the process.","key_phrases":["great experience buying a pre-owned vehicle","true professional throughout the entire process","Highly recommend Bill Dodge Auto Group"]},"ChZDSUhNMG9nS0VJQ0FnSURMaDdMSUpREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Liam"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"First-time car buyer had an awesome, stress-free experience thanks to salesperson Liam.","key_phrases":["buying my first car was an awesome experience","helped me out a ton","much easier than I imagined"]},"ChZDSUhNMG9nS0VJQ0FnSUNMZ2NfTld3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer got exactly the car and price she wanted and praised the staff at Bill Dodge Auto Group.","key_phrases":["knew what I wanted and how much I wanted to pay","Got the car I wanted for the price I was willing to pay","Great bunch of people there"]},"ChZDSUhNMG9nS0VJQ0FnSUNMdUl6ZGF3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUR6b2FXaWh3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","scheduling"],"entities":{"technicians":["Amanda"],"services":["vehicle-purchase","car-financing"],"problems":[]},"one_line_summary":"Michael had an exceptionally fast and gratifying car-buying experience at Bill Dodge Kia, with Amanda and the team going above and beyond to make a seemingly impossible deal work.","key_phrases":["extremely gratifying to work with","made what I thought would be impossible, possible","FASTEST experience I have ever purchased a car","took their time to really work with me"]},"ChdDSUhNMG9nS0VJQ0FnSUR6bE4zenlnRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["used-vehicle-sale"],"problems":["second-row-window-spontaneously-shattered-with-glass-inside-and-outside-the-vehicle","poor-post-sale-service-response"]},"one_line_summary":"Customer's recently purchased vehicle had a window spontaneously shatter and received extremely poor service from Bill Dodge over the following five days.","key_phrases":["second row window spontaneously exploded","glass inside and outside of the vehicle","worst service in the last 5 days from top to bottom","will never purchase another Kia or any vehicle from Bill Dodge"]},"ChZDSUhNMG9nS0VJQ0FnSUN6dTh6NVpnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","pricing"],"entities":{"technicians":["Ian"],"services":["car-purchase","financing"],"problems":[]},"one_line_summary":"Ian provided a pleasant, informative experience and worked with the customer to reach their desired payment.","key_phrases":["very pleasant and informative","took great care of me","willing to work with me","get the payment I wanted"]},"ChdDSUhNMG9nS0VJQ0FnSUN6dzhxY2tBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":["Amanda"],"services":["car-buying","vehicle-sales"],"problems":[]},"one_line_summary":"Customer had the best car buying experience ever thanks to Amanda's pleasant, attentive, and knowledgeable service.","key_phrases":["very pleasant and attentive","best car buying experience I ever had","wanted to help make it possible","very knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnSUN6MDRDa0pBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer was satisfied with the service and got the vehicle they wanted.","key_phrases":["Great customer service","got me what I wanted"]},"ChZDSUhNMG9nS0VJQ0FnSUN6aGFlSFJ3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["John"],"services":["truck-sales","used-truck-purchase"],"problems":[]},"one_line_summary":"Customer came in to browse trucks online and ended up purchasing one thanks to an impressive experience with John.","key_phrases":["amazing to work with","just there to look over a few trucks","ended up leaving with one"]},"ChZDSUhNMG9nS0VJQ0FnSUN6bGVHYkZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Amanda"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Amanda provided exceptional help to the customer in purchasing their dream car.","key_phrases":["absolutely amazing","helping me get my dream car"]},"ChdDSUhNMG9nS0VJQ0FnSUN6X3FfSTJ3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","communication","pricing","professionalism"],"entities":{"technicians":["Rob"],"services":["auto-loan","car-financing"],"problems":["first-time-auto-loan-nervousness","car-financing-situation"]},"one_line_summary":"A first-time buyer had a positive auto loan experience thanks to friendly staff, especially Rob, and a helpful finance worker who provided good offers.","key_phrases":["extremely kind","helped me feel less nervous","pretty good first auto loan deal","pretty good offers in the long run"]},"ChdDSUhNMG9nS0VJQ0FnSUN6MHVLYjJBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Ian"],"services":["hybrid-vehicle-sales"],"problems":["difficulty-finding-a-specific-hybrid-vehicle"]},"one_line_summary":"Customer praises salesperson Ian for successfully locating a specific hybrid vehicle after a long search.","key_phrases":["Ian in sales was amazing","looking for a specific hybrid for quite some time","he was able to find one for me","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUN6bklQRG13RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["used-car-sales"],"problems":[]},"one_line_summary":"Customer is very happy with their low-mileage car purchase despite paying slightly more than desired.","key_phrases":["LOVE the car","paid a liiiittle bit more than I'd like","low mileage","not disappointed"]},"ChZDSUhNMG9nS0VJQ0FnSUN6bkl2Y0ZnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Liam"],"services":["car-sales","auto-service"],"problems":[]},"one_line_summary":"Customer strongly recommends Bill Dodge Auto Group for having the best price, service, and sales, giving special thanks to Liam.","key_phrases":["only place to buy","best price, service and sales","love Bill Dodge"]},"ChZDSUhNMG9nS0VJQ0FnSUN6NHBQOEt3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Ian"],"services":[],"problems":[]},"one_line_summary":"Customer praises Ian for being amazing, helpful, and knowledgeable.","key_phrases":["Ian was amazing","wonderful helpful and knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnSUN6MElyM0tREAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","communication","technical_knowledge","professionalism","responsiveness","courtesy"],"entities":{"technicians":["Matt"],"services":["certified-preowned-vehicle-sale","vehicle-inspection","warranty-service"],"problems":["bad-vibration-in-vehicle","damaged-transfer-case","bent-and-dented-rims","broken-third-row-seat","failed-172-point-certified-pre-owned-inspection","lack-of-disclosure-of-known-vehicle-issues"]},"one_line_summary":"Customer bought a certified pre-owned Yukon with undisclosed vibration, transfer case damage, and bent rims, and received dismissive, unresponsive service from dealership management.","key_phrases":["horrendous experience owning that vehicle","That's what you have the warranty for","missed two damaged rims and a damaged transfer case","either they knew the issue and put a bandaid on it"]},"ChdDSUhNMG9nS0VJQ0FnSUN6Z0xuU3V3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURULTl5amVnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Eric had a very positive experience at Bill Dodge Auto Group, praising the staff and overall atmosphere.","key_phrases":["awesome place to do business","super nice people"]},"ChZDSUhNMG9nS0VJQ0FnSURUdmZLc1d3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Ethan"],"services":["used-car-purchase","family-vehicle-sales"],"problems":[]},"one_line_summary":"Ethan Sturm provided a stress-free and attentive car-buying experience that exceeded the customer's expectations.","key_phrases":["super easy and not stressful","listened to everything we wanted","went above and beyond","checked those boxes"]},"ChZDSUhNMG9nS0VJQ0FnSURUaTV5UWVnEAE":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":[],"services":["car-sales-consultation"],"problems":["high-pressure-sales-tactics","not-being-listened-to","feeling-overwhelmed-during-visit"]},"one_line_summary":"Customer felt pressured and unheard during a two-hour visit despite making clear she was only browsing.","key_phrases":["I was looking","heads spinning","felt pressured","they do not listen"]},"ChdDSUhNMG9nS0VJQ0FnSURUazVldTB3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a pleasant and knowledgeable sales experience at Bill Dodge Auto Group.","key_phrases":["very good and knowledgeable","pleasant experience throughout","sales team"]},"ChZDSUhNMG9nS0VJQ0FnSURUeWJDVWFnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","communication"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer is highly satisfied with a seamless, budget-friendly vehicle purchase that met her family's safety and reliability needs.","key_phrases":["exceptional dedication","perfect vehicle","seamless and hassle-free","exceeded my expectations"]},"ChdDSUhNMG9nS0VJQ0FnSURUcWRtWl9RRRAB":{"sentiment":"positive","sentiment_score":0.1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The review contains no substantive content about the business.","key_phrases":["Detention to detain"]},"ChdDSUhNMG9nS0VJQ0FnSURUbWZtTXZ3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURUanF1dWxBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Dakota"],"services":["used-car-sales","honda-crv-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and fast Honda CRV purchase experience with salesperson Dakota at Bill Dodge.","key_phrases":["awesome guy","in and out smooth transition","bought it the same day","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURUaXB1SWdBRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","professionalism","responsiveness","courtesy","scheduling"],"entities":{"technicians":[],"services":["vehicle-purchase","appointment-scheduling"],"problems":["vehicle-sold-before-appointment-without-customer-notification","repeated-failure-to-verify-vehicle-availability-prior-to-customer-visit","wasted-trip-with-child-in-tow"]},"one_line_summary":"Customer is furious after arriving for a scheduled vehicle purchase appointment only to be told the car had already sold, marking the second time this has happened to her at this dealership.","key_phrases":["it sold yesterday","shoulder shrug and a 'sorry about that'","not the first time","they clearly don't care about the time their customers take"]},"ChdDSUhNMG9nS0VJQ0FnSURUeFBqaWpRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the knowledgeable and cheerful staff at Bill Dodge Auto Group.","key_phrases":["know what there doing","very nice and cheerful","all of them"]},"ChdDSUhNMG9nS0VJQ0FnSURUaExxQ2lnRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer appreciated that employees are accommodating and willing to work with customers.","key_phrases":["employees work with you"]},"ChZDSUhNMG9nS0VJQ0FnSURUbE1tdllnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNUMzhPU0FnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Amanda","Frank","Aaron"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises Amanda, Frank, and Aaron for being extremely helpful throughout the new car shopping and purchasing process, and loves their new Kia Niro.","key_phrases":["extremely helpful","new car shopping and purchasing process","Love the new Niro"]},"ChZDSUhNMG9nS0VJQ0FnSUNULTVHdkh3EAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["trade-in"],"problems":["gold-chains-left-in-traded-in-truck-not-returned","dealership-denied-finding-the-items"]},"one_line_summary":"Customer left gold chains in his truck during a trade-in and claims the dealership denied finding them, citing low morality at the business.","key_phrases":["forgot some gold chains in the back cup holder","they claim no one found them","Low morality around there"]},"ChZDSUhNMG9nS0VJQ0FnSUNUcF9HSkZ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth buying experience with staff going above and beyond to find the right vehicle.","key_phrases":["very smooth transaction","worked hard to find the vehicle","looking for"]},"ChZDSUhNMG9nS0VJQ0FnSUNUbzlyc0RnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Ethan"],"services":["new-car-purchase","kia-sales"],"problems":[]},"one_line_summary":"Customer had a great car-buying experience at Bill Dodge Kia, praising Ethan Sturm for friendliness, follow-up, and fair treatment.","key_phrases":["great experience buying my Kia","very friendly and helpful staff","followed up to make sure I was satisfied","treated fairly"]},"ChZDSUhNMG9nS0VJQ0FnSUNUdWJQSEtBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","scheduling"],"entities":{"technicians":["Amanda"],"services":["new-car-purchase","kia-sportage"],"problems":[]},"one_line_summary":"Customer had a smooth and efficient Kia Sportage purchase experience with sales rep Amanda at the Saco location.","key_phrases":["pleasure to work with","smooth and efficient","on my way in just an hour","pick up my Sportage"]},"ChZDSUhNMG9nS0VJQ0FnSUNUdW9PMlpREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","communication","professionalism","pricing","scheduling","problem_resolution","technical_knowledge"],"entities":{"technicians":["Dakota","Mathew"],"services":["used-car-purchase","vehicle-inspection","brake-rotor-replacement","financing"],"problems":["brake-and-rotor-replacement-needed","mechanic-shortage-causing-inspection-delay"]},"one_line_summary":"Customer had a highly positive experience buying a used Subaru STi, praising honest staff and fair pricing, with a minor complaint about a week-long wait for inspection due to mechanic shortage.","key_phrases":["responded and got me answers within the hour","broke everything down and made it easy","honest and up front","cared enough to replace what needed to be done"]},"ChdDSUhNMG9nS0VJQ0FnSUNUclBDcWd3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Dakota"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises Dakota and the entire team for outstanding customer service throughout the process.","key_phrases":["Great customer service","helped me every step of the way","the rest of the team was just as great"]},"ChdDSUhNMG9nS0VJQ0FnSUNUOUpHNF9RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Amanda"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Amanda Ivey as personable, knowledgeable, and patient.","key_phrases":["terrific salesperson","personable, knowledgeable and patient","Amanda Ivey"]},"ChZDSUhNMG9nS0VJQ0FnSUNULU1TN1l3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","pricing","professionalism"],"entities":{"technicians":["Amanda"],"services":["vehicle-leasing","kia-seltos-lease"],"problems":[]},"one_line_summary":"Customer had a great leasing experience for a Kia Seltos, praising Amanda for her thorough explanations and efforts to secure a satisfactory lease price.","key_phrases":["super great to work with","thoroughly explained everything about the vehicle","worked hard to get me the lease price I was happy with","would definitely recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNUcVBIQUNREAE":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["cleanliness","pricing","professionalism"],"entities":{"technicians":[],"services":["detailing","white-glove-detail","elite-platinum-rewards"],"problems":["seats-not-shampooed","crumbs-and-cat-hair-left-on-seats","poor-detailing-quality-despite-premium-service-package"]},"one_line_summary":"Elite platinum rewards member received a subpar $200 white glove detail with seats left uncleaned and only mats and armor all addressed.","key_phrases":["white glove detailing valued at two hundred dollars","Seats wasn't shampoo","Crumbs and cat hair on seats still","Just don't do detailing"]},"ChdDSUhNMG9nS0VJQ0FnSUNUd1Azc3pRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURqai1EQnR3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer had a positive sales experience, praising the upfront pricing and non-pushy, friendly salespeople.","key_phrases":["Great salesman","not pushy","Upfront pricing","overall nice people"]},"ChdDSUhNMG9nS0VJQ0FnSURqd2RpZm1BRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURqZ2VEd0JREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","responsiveness","pricing"],"entities":{"technicians":[],"services":["used-car-sales","test-drive"],"problems":[]},"one_line_summary":"Customer praises excellent communication, prompt test drive arrangement, and good overall value despite doc fees, and plans to return for future purchases.","key_phrases":["excellent customer service and communication","test drive immediately even though it was not on their lot","good value overall for the crazy market","keep them in mind for future purchases"]},"ChZDSUhNMG9nS0VJQ0FnSURqNXF6QmZREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism","scheduling"],"entities":{"technicians":["Sarah","Matt"],"services":["used-car-purchase","auto-financing"],"problems":[]},"one_line_summary":"Customer and her daughter had a positive first-car buying experience at BDAG, praising sales rep Sarah and noting an expected wait for the finance manager.","key_phrases":["very happy with our purchase","BDAG had what she wanted at a fair price","Sarah was lovely to work with","overall great experience"]},"ChZDSUhNMG9nS0VJQ0FnSURqb3J6QUxnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Liam"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an outstanding car-buying experience thanks to salesperson Liam, who made them feel genuinely valued and earned their repeat business.","key_phrases":["best ever","made us feel like we mattered and not just a paycheck","we will be back to see Liam for all of our car purchases"]},"ChZDSUhNMG9nS0VJQ0FnSURqeW91T1VREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","responsiveness","professionalism"],"entities":{"technicians":["Ian"],"services":["car-dealership-sales"],"problems":[]},"one_line_summary":"Customer had a wonderful, smooth experience working with Ian and the team at Bill Dodge Auto Group.","key_phrases":["wonderful experience","so helpful and prompt","working with Ian was an absolute pleasure"]},"ChZDSUhNMG9nS0VJQ0FnSURqaXA3OUN3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURqZ3EtTkZREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer had a smooth, easy experience at Bill Dodge Auto Group thanks to transparent and timely communication.","key_phrases":["start to finish","made our experience easy","transparent and timely in their communication"]},"ChZDSUhNMG9nS0VJQ0FnSURqM01hVVZBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience working with James at Bill Dodge Auto Group.","key_phrases":["great to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUNsMk8tZ013EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["James"],"services":["vehicle-sales","vehicle-search"],"problems":["difficulty-finding-specific-vehicle","pushy-salespeople-at-other-dealerships"]},"one_line_summary":"After 8 months of research and frustrating dealership experiences elsewhere, the customer found exceptional, personalized service from James at Bill Dodge, making a 5-hour drive worthwhile.","key_phrases":["went on the hunt for us","Customer Service is not dead","put me in the little girl box","worth the 5 hour drive"]},"ChdDSUhNMG9nS0VJQ0FnSURqNU1pNDVRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Alec"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer had a great experience with salesperson Alec, who found exactly the right car and earned a strong recommendation.","key_phrases":["really liked my sales guy Alec","found the right car for me just as I asked","recommending these guys to friends & family"]},"ChZDSUhNMG9nS0VJQ0FnSUNqdC1QbktREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Brandon","Ethan","Kayla"],"services":["new-vehicle-purchase","vehicle-setup"],"problems":[]},"one_line_summary":"Customer praises Brandon, Kayla, and Ethan for helping her get the exact car she wanted and setting it up.","key_phrases":["Brandon and Ethan were great","helped get me the exact car I wanted","Ethan helped me set up my new vehicle"]},"ChZDSUhNMG9nS0VJQ0FnSUNqbjdHY0d3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","pricing"],"entities":{"technicians":[],"services":["new-car-sales","vehicle-financing","vehicle-orientation"],"problems":["finding-an-affordable-vehicle-within-budget"]},"one_line_summary":"Customer praises Bill Dodge Kia staff for their professionalism, helpfulness in selecting a Kia Forte, product knowledge, and making the purchase financially accessible.","key_phrases":["wonderfully kind, professional people","went out of their way to help","taught me about all of the electronics","make it affordable for my financial needs"]},"ChZDSUhNMG9nS0VJQ0FnSUNqcDlqOWNnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNqODhDZ293RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["new-car-purchase","vehicle-sourcing"],"problems":["desired-vehicle-not-available-on-lot"]},"one_line_summary":"Customer praises the General Manager and Sales Manager for going above and beyond to locate and secure the exact KIA they wanted from another dealership.","key_phrases":["went above and beyond","track down a vehicle from another dealership","get us exactly what we wanted","highly recommend them for any sales or service"]},"ChZDSUhNMG9nS0VJQ0FnSUNqczhDVFBBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["James"],"services":["new-car-purchase","vehicle-registration"],"problems":[]},"one_line_summary":"A repeat customer purchased her third car from Bill Dodge, praising salesman James and the entire team for going above and beyond.","key_phrases":["very friendly, kind, and quite knowledgeable","everyone there went above and beyond","third car from them","always have received excellent service"]},"ChZDSUhNMG9nS0VJQ0FnSUNqN2FISVBREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Liam"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises sales associate Liam for his patience and helpfulness in finding the perfect family car.","key_phrases":["Liam was amazing","patient and accommodating","perfect car for our family","recommend him and Bill Dodge time and time again"]},"ChZDSUhNMG9nS0VJQ0FnSUNqcmFTNlZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":["Kris","Matt"],"services":["used-car-purchase","auto-financing"],"problems":[]},"one_line_summary":"Customer praises Kris for honest and thorough communication and Matt for making the financing process easy during a used vehicle purchase.","key_phrases":["open and honest","explained everything about the car and all the options","made that process super easy","highly recommend purchasing from them"]},"ChdDSUhNMG9nS0VJQ0FnSUNqcmY3dW9RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Kayla","Ian"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a simple and painless car buying experience and highly recommends the team.","key_phrases":["simple and painless experience","start to finish","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNqMllhRHpRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Wes"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer had a positive car-buying experience with helpful staff member Wes and is very happy with her new car.","key_phrases":["Wes was very helpful","wonderful service","very happy with my new car"]},"ChZDSUhNMG9nS0VJQ0FnSUNqc2VyUkRREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Kayla","Dave","Alec"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises three staff members and is thrilled with their new Kia Seltos purchase.","key_phrases":["Kayla, Dave and Alec were great","loving our Seltos"]},"ChZDSUhNMG9nS0VJQ0FnSUNqanV5M0VBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNqMnJXTkl3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Eric"],"services":["new-suv-purchase","test-drive"],"problems":["very-little-knowledge-of-the-actual-vehicle"]},"one_line_summary":"Customer with little vehicle knowledge was guided through a Sportage test drive by Eric and left satisfied with a new SUV purchase.","key_phrases":["showed me the ins and outs","treated respectfully and fairly","Great team to work with","Bought a new suv"]},"ChZDSUhNMG9nS0VJQ0FnSUNqdU8ySFBnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUREci1HbFZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["James","Kyle"],"services":["car-buying","auto-financing"],"problems":[]},"one_line_summary":"Customer praises both the salesman James and finance manager Kyle for a professional and personable car buying experience.","key_phrases":["best car buying experience I have had to date","professional but still very personable","top notch","would recommend dealing with them both to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSUREblppcHR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","scheduling","technical_knowledge","communication"],"entities":{"technicians":["Kayla","Alec","Dave"],"services":["new-car-purchase","vehicle-orientation"],"problems":["complicated-and-unusual-set-of-circumstances","prolonged-schedule"]},"one_line_summary":"Customer had an excellent car-buying experience at Bill Dodge, praising Kayla, Alec, and Dave for their friendliness, patience, and helpfulness throughout a complicated process.","key_phrases":["never felt like anyone was giving us a hard sell","patient and helpful throughout","terrific job orienting us to its many features","a pleasure to deal with"]},"ChZDSUhNMG9nS0VJQ0FnSURENDhlYkZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","pricing"],"entities":{"technicians":["Sara","Ryan"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a quick, seamless used car buying experience with friendly staff and great prices.","key_phrases":["quick and easy","didn't feel like I was at a used car lot","made the whole process seamless","best prices"]},"ChZDSUhNMG9nS0VJQ0FnSUREamR6aVlBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Brian"],"services":["walk-in-service","road-trip-emergency-repair"],"problems":["serious-vehicle-issue-during-road-trip","no-appointment"]},"one_line_summary":"A customer with no appointment received outstanding emergency service during a road trip, with service manager Brian going above and beyond.","key_phrases":["serious issue on a road trip","no appointment the garage took us","customer care and service is unparalleled","putting the Hyundai customer first and foremost"]},"ChZDSUhNMG9nS0VJQ0FnSUREaGJySlVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Amanda"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises Amanda and team for exceptional courtesy, knowledge, and professionalism during a new car purchase.","key_phrases":["exceptional in their courtesy","knowledge, and professionalism","new car purchase","Amanda and team"]},"ChZDSUhNMG9nS0VJQ0FnSUNEOGNxZUp3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Amanda"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an enjoyable, pressure-free car buying experience with upfront information and no surprises.","key_phrases":["actually had fun buying a car","No pressure","Smooth transaction","all info upfront"]},"ChZDSUhNMG9nS0VJQ0FnSUREeXNIREt3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURENU5xeEx3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUREaU9lcUlBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer was impressed by the speed of the process and drove away in their new car quickly.","key_phrases":["how quickly they were able to get everything done","driving my new car in no time","Great experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNEeTV5ZXl3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Ethan","Kayla","David"],"services":["car-purchase","kia-sales"],"problems":[]},"one_line_summary":"Customer praises a pressure-free, professional car-buying experience at Bill Dodge Kia in Westbrook, ME, highlighting Ethan, Kayla, and David.","key_phrases":["best dealership experience we ever had","never felt we were being pushed around or pressured","felt we are in control","definitely recommend this dealership"]},"ChdDSUhNMG9nS0VJQ0FnSUNEcWZ5a25RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["James"],"services":["new-car-purchase","kia-soul"],"problems":[]},"one_line_summary":"A loyal 30-year customer purchased her sixth car from Bill Dodge, a KIA Soul, thanks to excellent service from James Waring and the team.","key_phrases":["took such great care of us","the rest of the crew were so fantastic","drove it home the very next day","purchased 6 cars from Bill Dodge over the past 30 years"]},"ChZDSUhNMG9nS0VJQ0FnSUNEeWJDQ2FBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNEbm9tOE1REAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Dakota"],"services":["truck-sales"],"problems":[]},"one_line_summary":"Customer praises salesman Dakota and expresses love for their new truck.","key_phrases":["great salesman","love the truck","Dakota"]},"ChZDSUhNMG9nS0VJQ0FnSUNEbktLLVl3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNEc052WmdnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQ5emRLc0V3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had a positive experience citing great service and attention to detail.","key_phrases":["Great service","attention to detail","positive experience"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5dWQyVWJnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","scheduling","courtesy"],"entities":{"technicians":["Maja","Scott"],"services":["new-vehicle-purchase","vehicle-delivery"],"problems":[]},"one_line_summary":"Customer Katie was thrilled with her new Telluride purchase, praising Maja and Scott for arranging a surprise early delivery and making the buying process quick and easy.","key_phrases":["surprise me with my new vehicle arriving early","buying process was very easy","in my new Telluride within a couple hours","I'm am so elated with my new car"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5a2J5dUpREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written 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up"]},"ChZDSUhNMG9nS0VJQ0FnSUNkNW9xRVR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","professionalism","communication"],"entities":{"technicians":["Pat","Dan"],"services":["new-car-purchase","car-financing"],"problems":["credit-approval-concern"]},"one_line_summary":"James had an outstanding car-buying experience at Bill Dodge, praising Pat and Dan for their helpfulness, no-pressure approach, and assistance securing financing for a 2024 Kia Forte.","key_phrases":["process couldn't have been easier","treated with kindness and felt very welcomed","no pressure","my next purchase will be through Bill Dodge"]},"ChZDSUhNMG9nS0VJQ0FnSUNkdktiOE9nEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["James"],"services":["new-car-order","car-sales"],"problems":[]},"one_line_summary":"Customer was pleasantly surprised by early delivery of her custom-ordered Telluride and praises salesperson James for exceptional service.","key_phrases":["pleasantly surprised when I got a call it was here","so helpful and eager to make things perfect","Would definitely recommend James","Love my new Telluride"]},"ChZDSUhNMG9nS0VJQ0FnSUNkOUl1WVZ3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":["Ian"],"services":["car-sales","financing"],"problems":[]},"one_line_summary":"Customer praises friendly, honest staff and a tailored deal, with a special shoutout to Ian for being a joy to work with.","key_phrases":["friendly and honest staff","best deal that worked with our situation","awesome hard work","such a joy to work 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family"]},"ChZDSUhNMG9nS0VJQ0FnSUR0N19heGZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praised the thoroughness of the sales process and the staff's patience in answering all inquiries.","key_phrases":["most thorough in every aspect","extremely patient with our inquiries"]},"ChZDSUhNMG9nS0VJQ0FnSUR0bjR6b1h3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a positive experience with the helpful and friendly sales staff at Bill Dodge Kia.","key_phrases":["very helpful and friendly","sales staff","Bill Dodge 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on"]},"ChdDSUhNMG9nS0VJQ0FnSUQxcHVycHJBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["James","Aaron"],"services":["vehicle-purchase","auto-financing"],"problems":["specific-vehicle-not-readily-available"]},"one_line_summary":"James Waring provided a no-pressure, attentive sales experience and found the customer's specific vehicle, while Aaron made the financing process enjoyable.","key_phrases":["no pressure","answered all our questions promptly","find us the specific vehicle we were looking for","made it much more interesting and fun"]},"ChdDSUhNMG9nS0VJQ0FnSUQxMVBPNmxnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Liam"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises salesperson Liam for being personable, thorough, and going above and beyond to make the car buying process smooth and exciting.","key_phrases":["absolutely amazing","made the process as smoothe as possible","took time to explain everything thoroughly","go about and beyond"]},"ChZDSUhNMG9nS0VJQ0FnSUMxMzdXT1N3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Alec","David"],"services":["used-car-sales","car-financing"],"problems":[]},"one_line_summary":"Customer was highly impressed by salesman Alec's demeanor and business manager David's helpful and trustworthy approach while shopping for a car for his daughter.","key_phrases":["impressed with his demeanor and attitude","David was great","helpful suggestions","will not forget"]},"ChdDSUhNMG9nS0VJQ0FnSUMxMzVuX3ZnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Lucas","Kayla","David"],"services":["new-car-purchase","ev-vehicle-sales","financing","warranty-options"],"problems":[]},"one_line_summary":"Customer had an excellent experience purchasing a Kia EV6 Wind, praising sales rep Lucas Petrin, sales manager Kayla Bubar, and finance manager David Hellin for their attentiveness and knowledge.","key_phrases":["perfect car buying experience","answering all my questions","show me some cool features of the EV6","Be sure to ask for Lucas Petrin"]},"ChZDSUhNMG9nS0VJQ0FnSUMxODcteFJnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-dealership"],"problems":[]},"one_line_summary":"The customer had a pleasant and efficient experience at Bill Dodge Auto Group.","key_phrases":["very nice","efficient experience"]},"ChdDSUhNMG9nS0VJQ0FnSUMxM3Jib3JnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["kia-vehicle-service"],"problems":[]},"one_line_summary":"Customer praises the friendly staff and quick attention received at the KIA dealership.","key_phrases":["excellent service","friendly staff","right quick attention","love KIA"]},"ChdDSUhNMG9nS0VJQ0FnSUMxaHBfcDVRRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["problem_resolution","scheduling"],"entities":{"technicians":[],"services":["new-car-purchase","test-drive"],"problems":["difficulty-finding-right-model-and-trim"]},"one_line_summary":"After months of searching for the right model and trim, the customer found and purchased the car at Bill Dodge Kia within a week.","key_phrases":["struggled for months to find the right model and trim","had the car in inventory","test drive and close within a week"]},"ChdDSUhNMG9nS0VJQ0FnSUMxeXRPQXh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":[],"services":["financing"],"problems":[]},"one_line_summary":"Customer praised the staff for completing the financing process quickly and efficiently.","key_phrases":["expeditious in getting us in and out","record time","financing"]},"ChdDSUhNMG9nS0VJQ0FnSUMxa3F2dDN3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["same-day-vehicle-purchase"],"problems":["lost-car-due-to-flooding"]},"one_line_summary":"Customer who lost her car to flooding had a great same-day purchase experience thanks to friendly and helpful staff.","key_phrases":["went above & beyond","went home with my car within the same day","lost my car due to the flooding"]},"ChZDSUhNMG9nS0VJQ0FnSUMxN0pxOVl3EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Bill Dodge Auto Group for being quick to respond and answer questions.","key_phrases":["Quick to respond","answer questions"]},"ChZDSUhNMG9nS0VJQ0FnSUMxeE0yR1BREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUMxNlBYX3B3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURWODY3ZkJBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with courteous, helpful staff who were efficient and thorough in answering questions.","key_phrases":["experience was great","curtious and helpful","answered any questions thoroughly","would recommend anytime"]},"ChdDSUhNMG9nS0VJQ0FnSURWdFpYUW1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","pricing","communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","trade-in","vehicle-financing","vehicle-feature-tutorial"],"problems":[]},"one_line_summary":"Customer and his wife had a highly positive car-buying experience, praising the warm greeting, great trade-in offer, helpful finance team, and expert vehicle feature walkthrough.","key_phrases":["greeted with a smiling face","great trade-in price","finance department explained everything","handled the tutorial like an expert"]},"ChdDSUhNMG9nS0VJQ0FnSURWdHJQMDVnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Liam","Bryan"],"services":["used-truck-sales"],"problems":[]},"one_line_summary":"Liam and Bryan helped the customer get a good deal on a pre-owned truck, earning a strong recommendation.","key_phrases":["made the deal good for me","highly recommend","helped me purchasing a pre-owned truck"]},"ChdDSUhNMG9nS0VJQ0FnSURWa29pUHh3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["jeep-wrangler-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer found the perfect Jeep Wrangler at a great price and received a fair trade-in value.","key_phrases":["love my Jeep","perfect Wrangler for me","great price","fair trade in"]},"ChZDSUhNMG9nS0VJQ0FnSUNWN2VDY0pBEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["vehicle-options-consultation","warranty-discussion"],"problems":[]},"one_line_summary":"Customer found it easy to discuss vehicle options and warranties with the dealership.","key_phrases":["easy to talk to","options and warrants"]},"ChdDSUhNMG9nS0VJQ0FnSUNWdGQ2UnF3RRAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["technical_knowledge","communication","pricing","professionalism"],"entities":{"technicians":["Ethan"],"services":["used-car-sales"],"problems":["high-used-car-pricing"]},"one_line_summary":"Customer had a positive experience buying a used car, praising Ethan's follow-up and knowledge while acknowledging the high market price as expected.","key_phrases":["good about finding out anything he wasn't sure of","followed up well","seller than a buyer's market","secure in this dealer taking care of me"]},"ChZDSUhNMG9nS0VJQ0FnSUNWbmNQck13EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the staff pleasant and the process easy to work with.","key_phrases":["Nice folks","Easy to work with"]},"ChRDSUhNMG9nS0VJQ0FnSUNWZ2FkdhAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found all staff at Bill Dodge to be informative and pleasant to work with.","key_phrases":["very informative","pleasant to deal with","everyone at Bill Dodge"]},"ChZDSUhNMG9nS0VJQ0FnSUNWbXJMSkVnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":[],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a quick and easy experience and loves their new car.","key_phrases":["quick and easy","love my car"]},"ChZDSUhNMG9nS0VJQ0FnSUNWbXRDUmVREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURsMDRHTHFBRRAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["courtesy","communication","professionalism","pricing","scheduling"],"entities":{"technicians":[],"services":["used-car-purchase","extended-warranty","ev-charging-cord"],"problems":["unnecessary-500-charging-cord-sold-under-false-pretenses","sold-extended-warranty-when-manufacturer-warranty-still-active","long-wait-to-finalize-purchase"]},"one_line_summary":"Customer had a mostly positive buying experience but was misled into purchasing an unnecessary charging cord and an extended warranty despite an active bumper-to-bumper warranty.","key_phrases":["sales people are friendly and positive","sold a $500 charging cord I did not need","not informed about the 60,000 mile bumper to bumper warranty","wait a long time to finalize the purchase"]},"ChZDSUhNMG9nS0VJQ0FnSURsMDlIeE53EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Eric","Erica"],"services":["vehicle-purchase","auto-financing"],"problems":[]},"one_line_summary":"Customers had an outstanding experience working with Eric and Erica, praising their communication, trustworthiness, and professionalism during a vehicle purchase and financing process.","key_phrases":["took great deal of time explaining options","made us feel so comfortable","she was trustworthy","walked away feeling really happy with our purchase"]},"ChZDSUhNMG9nS0VJQ0FnSURsOXVXT1VREAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":["Amanda"],"services":["used-car-purchase","new-car-purchase","auto-financing"],"problems":["originally-interested-used-kia-was-already-sold"]},"one_line_summary":"A customer who missed out on a used Kia was quickly contacted when a new one arrived, and praised Amanda and the finance team for a smooth experience.","key_phrases":["immediately called us","Amanda was amazing","financial department explained everything really well","new to Kia and Bill Dodge but so far so good"]},"ChZDSUhNMG9nS0VJQ0FnSUNsbmY3c1JREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Alec"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Alec and his colleagues provided a smooth and seamless car buying experience.","key_phrases":["seamless experience","Alec and his colleagues","very seamless"]},"ChZDSUhNMG9nS0VJQ0FnSUNseGVfdUZnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNsNllTdHdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication","scheduling","pricing","cleanliness"],"entities":{"technicians":["Eric","Frank"],"services":["used-car-sales","vehicle-financing","sales-paperwork"],"problems":["bank-delays","schedule-changes"]},"one_line_summary":"Customer had a spontaneous but highly positive car-buying experience, praising the attentive and non-pushy sales team and fair pricing.","key_phrases":["not the least bit pushy","literally ran from one end of the lot to another","worked with me through schedule changes and bank delays","comparable price to the same car at other dealerships"]},"ChdDSUhNMG9nS0VJQ0FnSUNsbHR2WnpRRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief positive one-word review rating the dealership five stars.","key_phrases":["Good"]},"ChZDSUhNMG9nS0VJQ0FnSUNsdnBHTFNBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a positive experience with friendly staff who delivered exactly what they were looking for.","key_phrases":["super nice","told them what we wanted","that's what we got"]},"ChdDSUhNMG9nS0VJQ0FnSUNleTYzTDVBRRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-inspection"],"problems":["failed-inspection","worn-rear-shocks","tire-replacement-needed","unexpected-repair-cost-of-1300"]},"one_line_summary":"Customer is frustrated that a used car purchased a year ago failed its inspection due to bad rear shocks and tires, resulting in a $1300 repair bill they blame on inadequate pre-sale inspection.","key_phrases":["rear shocks are gone","gonna cost me 1300 hundred bucks","don't there mechanics look over the cars","real shame on there part"]},"ChdDSUhNMG9nS0VJQ0FnSUNsc3E2aHlRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Frank"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a great experience working with Frank, praising his knowledge and relatable demeanor.","key_phrases":["so great working with Frank","so knowledgeable with a cars","close in age with me","not often you get to work with a car salesman"]},"ChZDSUhNMG9nS0VJQ0FnSUNsb05ETUtnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","punctuality"],"entities":{"technicians":["Amanda"],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer had an excellent experience at Bill Dodge, praising Amanda for being timely and responsive.","key_phrases":["excellent experience","timely and responsive","special thanks to Amanda"]},"ChZDSUhNMG9nS0VJQ0FnSUNsNFBMb1BBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","technical_knowledge"],"entities":{"technicians":["Alec"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Alec for being helpful, knowledgeable, and communicative during a great overall experience.","key_phrases":["very helpful and well informed","communicated well","took very good care of me","great experience"]},"ChZDSUhNMG9nS0VJQ0FnSURGaGVPdE9nEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises a no-pressure salesman who made them comfortable and resolved every concern raised during the purchase process.","key_phrases":["made me feel comfortable","no pressure to purchase","addressed every issue I raised","they delivered"]},"ChZDSUhNMG9nS0VJQ0FnSURGeGF5Wk9BEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Bill Dodge Auto Group for great staff, service quality, and honest pricing.","key_phrases":["Great staff","honest pricing","Great staff, service and honest pricing"]},"ChZDSUhNMG9nS0VJQ0FnSUNGay1TUElREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Dominic"],"services":["used-car-sales"],"problems":[]},"one_line_summary":"After a two-month search across multiple states, Rebekah found the car-buying process smooth and enjoyable thanks to Dominic and his team at Bill Dodge.","key_phrases":["smooth and painless","quite enjoyable","looking for a vehicle both in and out-of-state for over two months","I love my car"]},"ChZDSUhNMG9nS0VJQ0FnSUNGN1llamFREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","technical_knowledge"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and pleasant experience buying a new car at Bill Dodge, praising staff responsiveness and knowledge.","key_phrases":["very smooth and helpful time","workers were very responsive and knowledgeable","Great experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNGMXBEdmFnEAE":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["truck-purchase","vehicle-trade-in","financing"],"problems":["misleading-information-on-vehicle-trade-in","finance-representative-denied-prior-conversation"]},"one_line_summary":"Customer had a frustrating truck-buying experience due to a misleading trade-in valuation and a finance representative who denied having a prior conversation with them.","key_phrases":["wasted my day trying to purchase a truck","mislead on my vehicle trade","tried to play it off like he had never talked to me before","will find another GM truck elsewhere"]},"ChZDSUhNMG9nS0VJQ0FnSUNGck1Ub0FREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Amanda"],"services":["car-lease"],"problems":[]},"one_line_summary":"Amanda went above and beyond to find the perfect car lease for the customer's daughter, earning a strong recommendation.","key_phrases":["found the perfect car lease","went above and beyond to make it work","I recommend Amanda and Bill Dodge Auto Group"]},"ChZDSUhNMG9nS0VJQ0FnSUNGaUpfdEhREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great, pressure-free experience purchasing a 2024 Kia Telluride with knowledgeable and friendly staff.","key_phrases":["great experience purchasing","friendly helpful staff","no pressure","very knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1NGFhcU53EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a great experience at Bill Dodge Hyundai, praising the professional, non-pushy team and the clean, modern showroom.","key_phrases":["Professional team, very helpful, and not pushy","Clean, modern showroom with nice amenities","Highly recommended"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1aHJiV2JBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUQ1MHFfODlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Kris","Cari"],"services":["vehicle-sales","vehicle-financing"],"problems":[]},"one_line_summary":"Lucas had an excellent car-buying experience at Bill Dodge, praising the honest and hardworking team for finding a vehicle that exceeded his budget expectations.","key_phrases":["great, honest, and hardworking bunch of people","far exceeded my expectations","made what could've been an onerous task easy and enjoyable","outstanding customer service"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1cXZEUVV3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQ1NHBXcmZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had a great experience with excellent service and staff at Bill Dodge Auto Group.","key_phrases":["great experience","great service","staff is super"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1M0lPS1dnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["auto-dealership"],"problems":[]},"one_line_summary":"Customer had a great experience with extremely helpful staff at Bill Dodge Auto Group.","key_phrases":["extremely helpful","great experience"]},"ChdDSUhNMG9nS0VJQ0FnSUQ1cU1fZG53RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUM1X19fQTVnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Liam"],"services":["car-purchase","first-time-buyer"],"problems":[]},"one_line_summary":"First-time buyer had a smooth, welcoming car purchase experience thanks to salesman Liam's attentiveness and positive energy.","key_phrases":["positive energy and enthusiasm","made the process an absolute breeze","worked diligently to answer","first time buyer"]},"ChZDSUhNMG9nS0VJQ0FnSUM1cDhTZ1BBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Alec"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises salesman Alec for his knowledge and exceptional post-sale follow-up after purchasing a car.","key_phrases":["Very informative and knowledgeable","Called us twice in the few weeks after we bought","make sure things were going well","We will be back in the future for sure"]},"ChdDSUhNMG9nS0VJQ0FnSUM1bzRuZWdRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Liam"],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer purchased two new vehicles from salesman Liam at Bill Dodge Westbrook, praising his pressure-free and enjoyable approach.","key_phrases":["most amazing salesman I've encountered","stress free and fun","never feel pressured to make a decision","5 out of 5 stars every time"]},"ChZDSUhNMG9nS0VJQ0FnSUM1dmJQU2N3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["car-purchase","first-time-buyer"],"problems":[]},"one_line_summary":"A first-time car buyer was impressed by the friendly, attentive staff who helped them find an even better vehicle than expected.","key_phrases":["amazing the staff was","very friendly and attentive","found me something even better","very easy and simple to understand"]},"ChdDSUhNMG9nS0VJQ0FnSUM1dmVUOGl3RRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["kia-auto-repair"],"problems":["car-held-at-dealership-for-extended-period-with-no-resolution"]},"one_line_summary":"Customer reports their car has been held at Bill Dodge Kia since July 2023 with no resolution, calling it their worst experience ever.","key_phrases":["worst experience I have ever had","had my car since July 10th 2023","very close to going to the bbb"]},"ChdDSUhNMG9nS0VJQ0FnSUM1M1lyR21BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised all staff for being attentive and truly listening to his needs.","key_phrases":["very attentive","really listened to what I wanted","all staff"]},"ChdDSUhNMG9nS0VJQ0FnSUM1dnFHanNBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["James","Erica"],"services":[],"problems":[]},"one_line_summary":"The customer praised James and Erica for being exceptional.","key_phrases":["James and Erica were exceptional"]},"ChdDSUhNMG9nS0VJQ0FnSUM1Z29PQjRBRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The review contains only a partial word with no substantive content to analyze.","key_phrases":["Outstandi"]},"ChZDSUhNMG9nS0VJQ0FnSUM1Z3J1NkhnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUM1bEphSzVBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Kayla","Ian","Dave"],"services":["car-dealership"],"problems":[]},"one_line_summary":"The customer had an excellent experience at Bill Dodge, praising staff members Kayla, Ian, and Dave for being professional, personable, and fun.","key_phrases":["couldn't have been better","professional, personable and fun","felt right at home","definitely be back"]},"ChdDSUhNMG9nS0VJQ0FnSUM1bE5MSjZBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":[],"services":["used-car-sales"],"problems":["vehicle-had-too-many-repair-maintenance-issues-and-deemed-not-sales-worthy"]},"one_line_summary":"Sales manager promptly called back to honestly disclose that the vehicle had too many issues to sell, impressing the customer with the dealer's integrity.","key_phrases":["call promptly returned","too many repair/maintenance issues","Very honest!","most dealers wash a car and throw it on the front line"]},"ChZDSUhNMG9nS0VJQ0FnSUM1bEktekZBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-leasing","vehicle-purchase","service-department"],"problems":[]},"one_line_summary":"A loyal customer of 10+ years praises the dealership's service department and easy leasing process.","key_phrases":["going to this dealership for 10+ years","service department is great","make buying (leasing) a new vehicle super easy"]},"ChZDSUhNMG9nS0VJQ0FnSUM1aUtmaVZREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURaMDlYeFlBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURaN2VlTF93RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Liam","Steve"],"services":[],"problems":[]},"one_line_summary":"Customer praised staff members Liam and Steve for being personable and friendly.","key_phrases":["personable and friendly","Liam and Steve"]},"ChZDSUhNMG9nS0VJQ0FnSURaeGJEcGVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Eric"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer was very happy working with Eric to purchase a new car and praised the great customer assistance.","key_phrases":["Very Happy working With Eric","GREAT customer assistance","purchase my new car"]},"ChdDSUhNMG9nS0VJQ0FnSURaMlktUTl3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent experience purchasing their dream car at Bill Dodge Auto Group.","key_phrases":["dream car","Excellent experience all around","Bill Dodge"]},"ChdDSUhNMG9nS0VJQ0FnSURaaGIyMjFnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Liam"],"services":[],"problems":[]},"one_line_summary":"Customer praises the dealership for being friendly and easy to work with, specifically highlighting Liam.","key_phrases":["Very friendly and easy to deal with","Liam is wonderful to deal with"]},"ChZDSUhNMG9nS0VJQ0FnSURab1lmelFREAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["communication","problem_resolution","courtesy","pricing"],"entities":{"technicians":[],"services":["used-car-sales","vehicle-negotiation"],"problems":["vehicle-sold-to-another-customer-after-signing-papers-and-paying-down-payment","miscommunication-in-shop-about-vehicle-availability"]},"one_line_summary":"Despite a frustrating mix-up where a signed-for vehicle was already sold, the salesman worked persistently to find an even better replacement at a similar price.","key_phrases":["miscommunication in their shop","salesman was apologetic and persistent","vehicle I was even more in love with","patient and willing to work with us"]},"ChZDSUhNMG9nS0VJQ0FnSURaeXVPVVpREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":["James"],"services":["car-leasing"],"problems":[]},"one_line_summary":"A repeat customer praises their third lease with Bill Dodge, highlighting salesman James for making the process quick and stress-free.","key_phrases":["third lease with them","in and out within an hour","made the process simple and stress free","highly recommend Bill Dodge"]},"ChZDSUhNMG9nS0VJQ0FnSURaNHZXZkdREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Ken"],"services":[],"problems":[]},"one_line_summary":"Ken provided exceptional, personable service and the overall dealership environment was welcoming and positive.","key_phrases":["Ken was amazing","treated my daughter like she was his own","great environment from everyone"]},"ChZDSUhNMG9nS0VJQ0FnSURac29MY1dBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["James"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a positive purchasing experience with James when buying a Telluride.","key_phrases":["very helpful","purchase of my Telluride"]},"ChZDSUhNMG9nS0VJQ0FnSURaNHNPbVRnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURaM0lfV2l3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Amanda","Scott","Erica"],"services":["used-car-sales","new-car-sales"],"problems":[]},"one_line_summary":"Customer praises Amanda, Scott, and Erica for making the car buying process easy, fast, and stress-free.","key_phrases":["easy, fast and STRESS-FREE car buying experience","great group of people to deal with","Fantastic group to work with","previously owned vehicle or a new one"]},"ChdDSUhNMG9nS0VJQ0FnSURaM05HcDZnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Liam"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A repeat customer praises salesman Liam Gibbons and the staff for being very helpful during her second vehicle purchase.","key_phrases":["very helpful","rest of the staff","second time I got a vehicle from them"]},"ChZDSUhNMG9nS0VJQ0FnSURadk1pVkJ3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURaOU96NDd3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","responsiveness","professionalism"],"entities":{"technicians":["Eric"],"services":["car-purchase","car-leasing","vehicle-delivery"],"problems":["selected-car-delayed-at-manufacturer"]},"one_line_summary":"Eric Michelson provided exceptional guidance, found an alternative vehicle when the original was delayed, and spent three hours at delivery ensuring the customer was fully comfortable.","key_phrases":["full of information","secure an excellent alternative","almost three hours reviewing all the operational details","made himself available at our convenience"]},"ChdDSUhNMG9nS0VJQ0FnSURaek8yNTFRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase","kia-vehicle-sale"],"problems":[]},"one_line_summary":"Customer had a smooth, stress-free car buying experience and is happy with their new Kia.","key_phrases":["super easy and stress free","Love my new Kia","car buying process"]},"ChdDSUhNMG9nS0VJQ0FnSUNaMmJybjJnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Ian"],"services":["car-sales","vehicle-search"],"problems":[]},"one_line_summary":"Customer praises salesperson Ian and the Bill Dodge team for their helpfulness and persistence in finding the exact car they were looking for.","key_phrases":["went out of his way to keep me updated","find me the exact one I was looking for","easy and efficient atmosphere","effort the Bill Dodge team puts forth"]},"ChdDSUhNMG9nS0VJQ0FnSUNabWNQaGhnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":["Amanda"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer praises a seamless, stress-free new car purchase completed within 24 hours, highlighting sales rep Amanda's supportive and non-pushy approach.","key_phrases":["less than 24 hours and with no stress or surprises","service has been impeccable","extremely supportive and not pushy","highly recommend this dealership"]},"ChdDSUhNMG9nS0VJQ0FnSUNaMmFuSHJRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer found the vehicle purchasing process at Bill Dodge Westbrook easy, transparent, and pleasant, and would return.","key_phrases":["easy, transparent, and very pleasant","purchasing a vehicle","would definitely use them again","Bill Dodge Westbrook"]},"ChdDSUhNMG9nS0VJQ0FnSUNacHJiZXNnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer is thrilled with her new car and praised the friendly service at Bill Dodge Auto Group.","key_phrases":["Great service","Friendly","love my new car"]},"ChZDSUhNMG9nS0VJQ0FnSUNabXNXLVh3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Eric"],"services":["auto-financing"],"problems":[]},"one_line_summary":"Customer praises Eric Angis and Eric Michaelson for a smooth, painless financing transaction with great APR and friendly service.","key_phrases":["top notch to deal with","very painless transaction","best APR that was available","friendly customer service"]},"ChZDSUhNMG9nS0VJQ0FnSUNaMnZ1VkhBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNaX0ltQjBnRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["car-purchase","financing"],"problems":[]},"one_line_summary":"Customer had a smooth and pleasant car-buying experience working with two sales people and a finance manager who were professional and collaborative.","key_phrases":["great team collaboration","professional and pleasant","made it easy to purchase the car","worked w two sales people and finance manager"]},"ChZDSUhNMG9nS0VJQ0FnSUNaekpXWUNnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and friendly car-buying experience purchasing a Kia Stinger.","key_phrases":["Staff was friendly","made the process easy","Thank you again guys"]},"ChZDSUhNMG9nS0VJQ0FnSUNab0pLTVZREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["kia-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer is very satisfied with their Kia purchase at Bill Dodge, praising the great service, friendly staff, and smooth-driving car.","key_phrases":["service is great","staff is friendly and very entertaining","car is amazing very smooth driving","Thank you KIA BILLDODGE"]},"ChdDSUhNMG9nS0VJQ0FnSUNaa00tTnh3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Alec"],"services":["ev6-purchase","electric-vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a great, pressure-free experience purchasing a new Kia EV6 with the help of salesperson Alec.","key_phrases":["no pressure sales","Great service","working with Alec","purchase of my new EV6"]},"ChdDSUhNMG9nS0VJQ0FnSURwXzU2Smp3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Ian","Mike"],"services":["vehicle-sales","auto-financing"],"problems":[]},"one_line_summary":"Customer had an excellent experience with sales rep Ian and finance manager Mike, both of whom were highly accommodating and informative.","key_phrases":["went above & beyond to accommodate","provided all the info I needed","Ian was fantastic","Mike was wonderful"]},"ChdDSUhNMG9nS0VJQ0FnSURwXzdlaGhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Alec"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a wonderful experience with salesperson Alec and the entire staff, praising their professionalism and helpfulness.","key_phrases":["wonderful experience","caring, efficient, and professional","equally helpful and professional"]},"ChdDSUhNMG9nS0VJQ0FnSURwNy0tVW9nRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURwcjlucUR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Emily"],"services":["car-sales"],"problems":[]},"one_line_summary":"First-time dealership buyer raves about sales associate Emily for being personable, non-pushy, and making the purchase experience outstanding.","key_phrases":["absolutely amazing","not that pushy sales person","great experience in a time of a big purchase","deserve a 10 star rating"]},"ChdDSUhNMG9nS0VJQ0FnSURwMTk3bmtRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-car-purchase","kia-vehicle"],"problems":[]},"one_line_summary":"A repeat customer praises the dealership for being easy to work with on their fourth Kia purchase.","key_phrases":["Very easy to deal with","4th kia","repeat customer"]},"ChdDSUhNMG9nS0VJQ0FnSURwMV9MUXF3RRAB":{"sentiment":"positive","sentiment_score":0.4,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["parts-procurement","vehicle-trade-in","new-car-purchase"],"problems":["difficulty-obtaining-part-for-2015-vehicle"]},"one_line_summary":"Customer experienced frustration getting a part for their 2015 vehicle but had a smooth and quick trade-in and purchase of a 2023 Forte.","key_phrases":["frustrated with ordeal with obtaining the part","through no fault of BDAG","purchase of a 2023 Forte was easy and quick","softened the frustration edge"]},"ChZDSUhNMG9nS0VJQ0FnSURwMjgyaFd3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer was highly satisfied with the professional team and shorter-than-expected wait to get the car they were looking for.","key_phrases":["highly professional team","highly personalized needs","much less of a wait than was initially anticipated","so pleased to have gotten the car I was searching for"]},"ChZDSUhNMG9nS0VJQ0FnSURwM1ozd1B3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a smooth, positive experience with the team at Bill Dodge Auto Group.","key_phrases":["smooth experience from start to finish","many thanks to the team"]},"ChdDSUhNMG9nS0VJQ0FnSURwcmJIdjRRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["James"],"services":["new-car-purchase","car-ordering"],"problems":[]},"one_line_summary":"A repeat customer praises salesman James Waring for delivering an exceptional car-ordering experience for a Kia GT manual Forte.","key_phrases":["best experience I have ever had","ordering my dream car","best new car purchasing experience in last like 40 years","3rd car purchase at Bill Dodge"]},"ChZDSUhNMG9nS0VJQ0FnSURwcGNYdEtnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Frank"],"services":["car-sales"],"problems":["limited-social-interactions"]},"one_line_summary":"Frank provided an empathetic and efficient car-buying experience for a customer with limited social interaction needs.","key_phrases":["great and empathetic","limited social interactions","painless and expedient","10 stars"]},"ChdDSUhNMG9nS0VJQ0FnSURwNGYycjVBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a friendly, easy experience and felt they received a fair deal.","key_phrases":["super friendly and easy to work with","felt like a fair deal","very happy"]},"ChdDSUhNMG9nS0VJQ0FnSURwOXFyWG5nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer praises the dealership's professionalism, knowledgeable staff, and smooth car-buying process, highly recommending it for a stress-free experience.","key_phrases":["nothing short of amazing","entire process was incredibly smooth","not just about making a sale","stress-free, pleasant purchasing experience"]},"ChZDSUhNMG9nS0VJQ0FnSURwM09haGJnEAE":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["courtesy","professionalism","communication","problem_resolution","technical_knowledge","pricing","scheduling"],"entities":{"technicians":["Lucas","Cari","Patrick","Ryan"],"services":["used-truck-sale","pre-purchase-inspection","test-drive"],"problems":["uninspected-vehicles-listed-for-sale","check-engine-and-traction-control-lights-on","4wd-low-not-functioning","steering-issues","abusive-sales-manager-behavior","deposit-policy-inconsistency","truck-not-ready-within-required-timeframe"]},"one_line_summary":"Customer had a deeply negative experience driven by an aggressive sales manager named Ryan who yelled at him in the lobby, compounded by uninspected vehicles listed for sale and inconsistent dealership policies.","key_phrases":["Ryan comes charging over, yelling at me in the lobby","23 of the 114 cars on their lot are ready to be sold","YOU GOT 5 MINUTES TO MAKE A DECISION","Save your shallow apology"]},"ChdDSUhNMG9nS0VJQ0FnSURwdElUT3hnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","communication","professionalism","courtesy"],"entities":{"technicians":["Amanda"],"services":["new-vehicle-sales","vehicle-orientation"],"problems":["other-dealerships-charging-over-msrp","finding-fair-pricing-on-kia-carnival"]},"one_line_summary":"Customer praised Bill Dodge for selling a Kia Carnival at MSRP with no markup, and commended saleswoman Amanda for a smooth, email-based purchase process and thorough vehicle tutorial.","key_phrases":["no mark up over MSRP","customer value without just looking at their bottom line","did everything through email","great in depth tutorial"]},"ChZDSUhNMG9nS0VJQ0FnSURwMEtUOFF3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","pricing","communication","scheduling"],"entities":{"technicians":["Eric","Scott"],"services":["used-car-sales","trade-in","auto-financing"],"problems":[]},"one_line_summary":"Customer praises a pressure-free sales experience, an above-KBB trade-in offer, and excellent financing help when purchasing a 2019 Kia Sportage.","key_phrases":["most different salesman I have ever meet","not a single time did he hound me","gave me almost $5100","found me an amazing deal to finance right through Kia Motors"]},"ChZDSUhNMG9nS0VJQ0FnSURwc01MdWJnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience, describing the staff as friendly, helpful, and professional.","key_phrases":["friendly helpful and professional"]},"ChdDSUhNMG9nS0VJQ0FnSUNwal9YSHlBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism","courtesy","scheduling"],"entities":{"technicians":["Amanda"],"services":["car-purchase","vehicle-financing"],"problems":["difficult-to-stock-vehicle","desired-price-point"]},"one_line_summary":"Amanda went above and beyond to secure the desired price on a hard-to-find car, with kind and personable financing staff making for a positive overall experience.","key_phrases":["go to extra lengths to get me the price I wanted","difficult to get in stock","Very kind and personable staff in financing","waiting at a dealership was typical"]},"ChdDSUhNMG9nS0VJQ0FnSUNwMjREd2tnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["James","Eric"],"services":["vehicle-sales","auto-financing"],"problems":[]},"one_line_summary":"A repeat customer praises the honest, professional, and pleasant service from the sales and finance team at Bill Dodge Kia in Saco.","key_phrases":["third time we have decided to do business","treated honestly and professionally","could not have been more pleasant","we weren't disappointed"]},"ChZDSUhNMG9nS0VJQ0FnSUNwMjd5REVREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNweS0tbDNBRRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["punctuality","problem_resolution","technical_knowledge","responsiveness"],"entities":{"technicians":[],"services":["auto-repair","service-center"],"problems":["car-not-repaired-after-5-weeks","delayed-diagnosis","delayed-parts-procurement"]},"one_line_summary":"Customer experienced extreme delays spanning over five weeks with no resolution, contradicting the business's advertised fast and reliable service.","key_phrases":["fast and reliable","2 weeks just to figure out what was wrong","2 more weeks to get parts","still have not fixed my car"]},"ChdDSUhNMG9nS0VJQ0FnSUNwNi0tZC1RRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNwN2NyejFRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Liam"],"services":["used-car-sales"],"problems":[]},"one_line_summary":"A repeat customer praises Bill Dodge Auto Group and salesman Liam Gibbons for honesty and professionalism across two used car purchases.","key_phrases":["100% the best place to buy a car","never been dissatisfied","wonderful sales man","truthful and to the point"]},"ChdDSUhNMG9nS0VJQ0FnSUNwOGVPRG5nRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNwZ1pUaGRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Amanda"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Amanda Ivey for her outstanding help in finding a car and plans to recommend the dealership.","key_phrases":["Amanda ivey was great","helped me find my car","will recommend your auto group","lucky to have her there"]},"ChZDSUhNMG9nS0VJQ0FnSUNwdHJMMlpREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["car-leasing"],"problems":[]},"one_line_summary":"Customer describes their Kia car leasing experience as one of the easiest and most first-class in 21 years.","key_phrases":["friendly, informative, fair dealing","easiest car leasing experience","21 years","First class experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNwOXI2MUVnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Liam"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a smooth and easy car-shopping experience thanks to salesperson Liam.","key_phrases":["good experience car-shopping","Liam was great to work with","make the whole process as easy as possible"]},"ChZDSUhNMG9nS0VJQ0FnSUNweW9mNUNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Alec"],"services":["new-car-purchase","car-sales"],"problems":[]},"one_line_summary":"Customer praises Alec Barry at Bill Dodge Kia for a pressure-free, attentive experience while purchasing a new Kia Telluride.","key_phrases":["pressure-free environment","attentively listened to my specific needs","highly recommend choosing Alec Barry","experience was wonderful"]},"ChZDSUhNMG9nS0VJQ0FnSUNwNnJlaUV3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a pleasant car-buying experience, praising the team for being friendly, efficient, and informative.","key_phrases":["friendly, efficient, and informative","pleasure buying a car","these guys"]},"ChdDSUhNMG9nS0VJQ0FnSUNwaXJ6Xy1BRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":["shady-dealer-practices","poor-management"]},"one_line_summary":"Customer calls out Bill Dodge Auto Group as a shady dealer with poor management.","key_phrases":["Shady dealer","trash management"]},"ChZDSUhNMG9nS0VJQ0FnSUNwMUpHbVRBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNweE5qcVp3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy","responsiveness"],"entities":{"technicians":["Ian"],"services":["car-buying","vehicle-sales","internet-sales"],"problems":[]},"one_line_summary":"Customer praises sales rep Ian for his attentive, pressure-free, and personalized car buying experience at Bill Dodge.","key_phrases":["wonderful car buying experience","not pushing a sale","deal tailored to my expectations","exceeded my expectations"]},"ChZDSUhNMG9nS0VJQ0FnSUNwLU42U2FBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Alec"],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer had a great car buying experience and praised salesperson Alec for being helpful and knowledgeable.","key_phrases":["great car buying experience","very helpful and knowledgeable","Alec was very helpful"]},"ChdDSUhNMG9nS0VJQ0FnSURKMTd2UWhBRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","professionalism","problem_resolution","responsiveness"],"entities":{"technicians":["Kayla"],"services":["vehicle-test-drive","used-car-sales"],"problems":["vehicle-listed-as-available-was-already-sold","false-confirmation-of-vehicle-availability","sales-rep-interference-with-scheduled-appointment","management-not-returning-calls"]},"one_line_summary":"Customer was falsely confirmed a vehicle was available, only to arrive and find it had been sold a week prior, with no resolution offered and management avoiding calls.","key_phrases":["confirmed availability and invited us down","the car was sold a week ago","making up lies about how they can't update their own site","drag people to the business in person under false pretenses"]},"ChZDSUhNMG9nS0VJQ0FnSUNwa05XaE5nEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","technical_knowledge","professionalism","responsiveness","courtesy"],"entities":{"technicians":["Kayla","Alec","David"],"services":["new-car-purchase","vehicle-financing","vehicle-feature-orientation"],"problems":["first-time-car-buyer-overwhelmed-by-purchase-process"]},"one_line_summary":"A first-time buyer had an outstanding experience purchasing a Kia Forte at the Westbrook location, praising Kayla, Alec, and David for their helpfulness and professionalism.","key_phrases":["most pleasant car experience I've ever had","presentation ready to show all the features","signing process super easy","will be recommending Bill Dodge to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSURKdjZpdEhnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had the fastest and smoothest vehicle purchase experience of their life.","key_phrases":["fastest I've ever bought a vehicle","went smoothly","easy and efficient"]},"ChdDSUhNMG9nS0VJQ0FnSURKNzZPTzRRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURKeV9PUXlBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism","pricing"],"entities":{"technicians":["Amanda","Erica"],"services":["vehicle-purchase","trade-in","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had a smooth and enjoyable car-buying experience at the Saco location, praising Amanda and Erica for their help with a trade-in and purchase of a Kia.","key_phrases":["great customer service","trade in value was great","nice and smooth checkout process","friendly, and relaxed environment"]},"ChZDSUhNMG9nS0VJQ0FnSURKdGEzVGN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Eric"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience with two sales staff at Bill Dodge Kia in Saco and highly recommends them.","key_phrases":["Great experience","Would recommend to everyone I know","Love my new car"]},"ChZDSUhNMG9nS0VJQ0FnSURKdElqRVZ3EAE":{"sentiment":"negative","sentiment_score":-1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"1-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURKNGIzZkdREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a universally positive experience with the staff at Bill Dodge Auto Group.","key_phrases":["great people to work with","all around"]},"ChdDSUhNMG9nS0VJQ0FnSURKbnUzYXJRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURKOXVfMEt3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"A first-time dealership customer was pleasantly surprised by how easy, quick, and stress-free the entire experience was.","key_phrases":["expected to be so stressed out","mountains of paperwork","none of that","quick without stress"]},"ChdDSUhNMG9nS0VJQ0FnSURKeHBiaHhBRRAB":{"sentiment":"negative","sentiment_score":-0.4,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["plug-in-hybrid-purchase"],"problems":["misinformation-about-charging-time","misinformation-about-110-plug-inclusion","110-plug-not-included-with-vehicle"]},"one_line_summary":"Customer felt deceived by inaccurate information about the plug-in hybrid's charging capabilities and included equipment, though they are satisfied with the car itself.","key_phrases":["deceived and told that the plug In hybrid charges in 2 hours on 110","car didn't come with a 110 plug","would need to buy separately","Both are false"]},"ChdDSUhNMG9nS0VJQ0FnSURKeXB6cDFRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","pricing","scheduling"],"entities":{"technicians":[],"services":["used-car-sales","car-financing"],"problems":["finding-a-car-that-fits-budget-and-preferences"]},"one_line_summary":"Customer praises the friendly, humorous team for matching them with an affordable car and having it ready the next day.","key_phrases":["great sense of humor","got the payments to where we could afford","had our car ready the next day","will come see you when we need an upgrade"]},"ChZDSUhNMG9nS0VJQ0FnSURKdk5LMVRREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer describes it as the best car buying experience ever, praising the salesperson for going above and beyond to ensure a seamless process.","key_phrases":["went above and beyond","easy process everything went seamless","best car buying experience I have ever had","awesome sales person"]},"ChZDSUhNMG9nS0VJQ0FnSURKdklERmZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Amanda"],"services":["car-purchase-negotiation"],"problems":[]},"one_line_summary":"Customer praises Amanda and the team for a hassle-free, fast, and easy car buying experience.","key_phrases":["No hassle negotiations","fast, easy, and care free","Amanda and crew were great","Would highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURKb09pbUlREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Frank"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises Frank for being professional and pleasant while helping find a new vehicle.","key_phrases":["Frank was great","Professional and pleasant to work with","finding our new ride"]},"ChZDSUhNMG9nS0VJQ0FnSUNKMV9heFBBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Amanda"],"services":["new-car-purchase","plug-in-hybrid-vehicle"],"problems":[]},"one_line_summary":"Customer praise Amanda and the team for making a remote plug-in hybrid Sportage purchase easy and enjoyable.","key_phrases":["went above and beyond","couldn't have made things easier","much of the transaction over the phone","made it enjoyable"]},"ChdDSUhNMG9nS0VJQ0FnSUNKdS1qWTdRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Dave","Ian"],"services":["auto-loan","lease-to-purchase","kia-seltos"],"problems":[]},"one_line_summary":"Customer had a smooth experience purchasing her Kia Seltos at lease-end with helpful staff who found a fitting auto loan.","key_phrases":["lease came to an end","finding an auto loan that fits my budget","sale went smoothly","very thorough in answering all my questions"]},"ChZDSUhNMG9nS0VJQ0FnSUNKX2FmdklnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Ian","Alec"],"services":["car-purchase","first-time-buyer-assistance"],"problems":[]},"one_line_summary":"A first-time buyer had an outstanding experience with Ian and Alec guiding her through the entire car-buying process and leaving with a Kia Soul.","key_phrases":["with me every step of the way","letting me know what good types of cars were at other dealerships","amazing first buying experience","Kia Soul is an absolutely AMAZING car"]},"ChdDSUhNMG9nS0VJQ0FnSUNKbmIzZWtBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["new-vehicle-sales","jeep-sales"],"problems":[]},"one_line_summary":"Customer praised the excellent sales team for making time to help them purchase a new Jeep on a busy day.","key_phrases":["excellent sales team","made time for us","new Jeep","busy day"]},"ChZDSUhNMG9nS0VJQ0FnSUNKemJUTGVBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Ian","Dave"],"services":[],"problems":[]},"one_line_summary":"Customer felt well cared for and expressed gratitude toward Ian and Dave.","key_phrases":["well taken care of","thank you Ian and Dave"]},"ChdDSUhNMG9nS0VJQ0FnSUNKcmNpWTVBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNKa2ZXRE93EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNKNGZTTEJ3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent experience with staff who went above and beyond on pricing and vehicle features.","key_phrases":["beyond great","went above and beyond","comfortable with the price","bells and whistles"]},"ChZDSUhNMG9nS0VJQ0FnSUNKNFpiN2NnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Lindsay had a great experience at Bill Dodge Auto Group, praising the staff for being friendly and knowledgeable.","key_phrases":["great experience","super friendly","knowledgeable"]},"ChdDSUhNMG9nS0VJQ0FnSUNKdHNqaG93RRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["communication","problem_resolution","responsiveness","professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-diagnosis","auto-repair","parts-ordering"],"problems":["misdiagnosis-of-vehicle-problem","delayed-parts-notification","rental-car-refused"]},"one_line_summary":"Customer experienced a misdiagnosis, no notification when parts arrived, and was refused a rental car, resulting in a strongly negative experience.","key_phrases":["misdiagnosed the problem","failed to alert me when necessary parts came in","harming my vehicle by continuing to drive it","refusing a rental"]},"ChZDSUhNMG9nS0VJQ0FnSUNKeXBPcWZnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNKd3RLQ0VREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer describes an exceptionally easy and smooth car buying experience and gives a strong recommendation.","key_phrases":["easiest and smoothest car buying experience","12 out of 10 would recommend","of my life"]},"ChdDSUhNMG9nS0VJQ0FnSUNKOUtuWm5nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Eric"],"services":["new-car-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had an amazing first-time car-buying experience in a long while, praising both the salesperson Eric Michelson and the finance manager Eric for their helpfulness and patience.","key_phrases":["absolutely amazing","took his time to explain the process","wasn't trying to rush me into anything I didn't want","went above and beyond"]},"ChdDSUhNMG9nS0VJQ0FnSUNKN09yRTZBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Frank"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had an easy and positive first new car buying experience with the help of Frank.","key_phrases":["easy and positive experience","first new car","thank you so much","Frank helped us"]},"ChZDSUhNMG9nS0VJQ0FnSUNKdE5Xc0hnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Miki"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great buying experience with salesperson Miki and loves their new car.","key_phrases":["great buying experience","Love the car","Thanks"]},"ChZDSUhNMG9nS0VJQ0FnSUNKdUlxc1hREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","communication"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A repeat customer praises Bill Dodge for a pressure-free, professional car-buying experience and plans to recommend them to others.","key_phrases":["very professional, no pressure","best deal possible","whole process as painless as possible","second vehicle I've bought from Bill Dodge"]},"ChdDSUhNMG9nS0VJQ0FnSUNKeUx5VXlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Frank"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer had an excellent experience buying a new Kia Sorento with the help of knowledgeable and friendly salesperson Frank Sandoval.","key_phrases":["knowledgeable, patient, and friendly","love my new Sorento","Frank's help","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUR4M19MbkhREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["James"],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer had a great car-buying experience with a knowledgeable and patient salesperson named James W.","key_phrases":["great experience","very knowledgeable and patient","buying process","would definitely visit again"]},"ChZDSUhNMG9nS0VJQ0FnSUR4ODlQN0p3EAE":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["new-vehicle-purchase","auto-financing","kia-financial"],"problems":["bank-pre-approval-terms-were-difficult-to-work-with"]},"one_line_summary":"A repeat customer and his wife purchased a new vehicle, with the finance team successfully switching them from a difficult bank pre-approval to KIA Financial.","key_phrases":["pre-approval at our bank","difficult to work with on the terms","finance person got us switched over to KIA financial","helped me with a couple cars"]},"ChZDSUhNMG9nS0VJQ0FnSUR4czVPX2RBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUR4M2ZDeFpnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Mikki"],"services":["kia-sales"],"problems":[]},"one_line_summary":"Customer praises Mikki at the Kia dealership as fantastic.","key_phrases":["Mikki at Kia","was fantastic"]},"ChdDSUhNMG9nS0VJQ0FnSUR4OXN5eHN3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Amanda"],"services":["used-car-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had a very positive experience purchasing a used Kia at Bill Dodge Saco, praising salesperson Amanda and the finance staff.","key_phrases":["Amanda was amazing","went all out to help","very helpful as well","love my new used Kia"]},"ChZDSUhNMG9nS0VJQ0FnSUR4LXBhUE1REAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Liam"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Liam for being upbeat, friendly, and nice during the sales process.","key_phrases":["great sales guy","very up beat","Friendly and very nice"]},"ChdDSUhNMG9nS0VJQ0FnSUR4MnN6TDN3RRAB":{"sentiment":"neutral","sentiment_score":-0.2,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-sales"],"problems":["lack-of-engagement-from-sales-staff","feeling-unwelcome-or-ignored"]},"one_line_summary":"Customer felt the dealership showed little interest in making a sale or providing an attentive experience.","key_phrases":["so so nothing exceptional","did not make me feel like they cared","cared if they sold me a car or not"]},"ChZDSUhNMG9nS0VJQ0FnSUR4N0t1WGN3EAE":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["pricing","cleanliness","technical_knowledge","communication","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","detailing","driver-assistance-features"],"problems":["chipped-paint-and-cracked-grill-on-vehicle","poor-detailing-with-food-and-debris-found","salesman-misinformation-about-driver-assistance-feature","weather-tech-mats-not-cleaned-during-corrective-detailing"]},"one_line_summary":"Customer experienced multiple negative surprises including poor detailing, vehicle damage, and a salesman who gave conflicting and incorrect information about driver assistance features.","key_phrases":["I found food under the rear mat","I had to fight to get the damage taken care of","The boy needs to know the product","told me one thing when I test drove it and then another when he handed me the keys"]},"ChZDSUhNMG9nS0VJQ0FnSUR4bklqX2NBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Alec"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"A first-time car buyer had an outstanding experience at Bill Dodge Kia, praising salesperson Alec for being knowledgeable and helpful.","key_phrases":["first time buying a car","best experience I have ever had with any car dealer","Alec especially, very knowledgeable","will definitely choose bill dodge Kia in the future"]},"ChdDSUhNMG9nS0VJQ0FnSUR4N0lpNHdRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and professional experience purchasing a used KIA Soul from Bill Dodge Auto Group in Westbrook.","key_phrases":["easy & professional experience","went the extra mile","gently used KIA Soul","first phone conversation to the purchase"]},"ChdDSUhNMG9nS0VJQ0FnSUR4eU9UczFRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Todd"],"services":["auto-sales"],"problems":[]},"one_line_summary":"Customer highly praises salesperson Todd Hilton at Bill Dodge Saco for his honesty and trustworthiness.","key_phrases":["best auto sales person I have ever had the pleasure to work with","honest and trustworthy","highly recommend giving him a call"]},"ChZDSUhNMG9nS0VJQ0FnSUR4NktPektnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Amy"],"services":["new-car-purchase","kia-vehicle-sales"],"problems":[]},"one_line_summary":"A mother praises the smooth and quick first-time car buying experience her daughter had at Saco Kia, crediting sales rep Amy's attentiveness.","key_phrases":["incredibly smooth and quick","first time buying experience","attention to detail","low inventory"]},"ChZDSUhNMG9nS0VJQ0FnSUN4bjktX0t3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-car-purchase","vehicle-delivery"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a new Kia Sonata from Bill Dodge Kia, which was delivered to her.","key_phrases":["Great experience","purchasing my new Kia Sonata","delivered it to me"]},"ChdDSUhNMG9nS0VJQ0FnSUN4XzRiWXdRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUN4OS15X2lRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience and was satisfied with the price and the dealership's reputable program.","key_phrases":["Great experience","Good price","solid program","excellent reputation"]},"ChZDSUhNMG9nS0VJQ0FnSUN4dDk2TVB3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUN4aDlmTXdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","communication","responsiveness","professionalism"],"entities":{"technicians":["Liam"],"services":["certified-pre-owned-vehicle-purchase","remote-vehicle-purchase"],"problems":["searching-for-a-specific-certified-pre-owned-black-cadillac-ct5","buying-remotely-from-out-of-state"]},"one_line_summary":"Customer purchased a certified pre-owned Cadillac CT5 remotely from Pennsylvania and had an excellent experience with salesman Liam, praising fair pricing, honest communication, and condition of the vehicle upon delivery.","key_phrases":["very fair price","open, honest, and responsive","buying it remotely from Pennsylvania","exactly as promised"]},"ChZDSUhNMG9nS0VJQ0FnSUN4cDhqSmF3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["James"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises James for being a huge help during the purchase of a new vehicle.","key_phrases":["huge help","purchase of my new vehicle","James was a huge help"]},"ChdDSUhNMG9nS0VJQ0FnSUN4aTV5TTl3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Suzanne"],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer praises Suzanne and the staff for creating a kind, stress-free, no-pressure car buying experience.","key_phrases":["very kind","stress free buying process","no pressure environment","rest of the staff was very helpful"]},"ChdDSUhNMG9nS0VJQ0FnSUN4bzYyNXpRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jamie"],"services":["new-car-sales","kia-soul"],"problems":[]},"one_line_summary":"Customer had a great no-pressure sales experience with Jamie and loves her new KIA Soul.","key_phrases":["great experience","never put any pressure on me","Jamie was excellent","love my KIA Soul"]},"ChZDSUhNMG9nS0VJQ0FnSUN4M2JhS09nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Mat","Jeramy","Martin"],"services":["new-car-sales","ev-vehicle-delivery","service-department-adjustment"],"problems":[]},"one_line_summary":"Customer had an enjoyable car-buying experience with salesperson Mat and received attentive service adjustments from Jeramy and Martin for their new 2023 Kia EV.","key_phrases":["enjoyable experience buying our new 2023 Kia EV Wind","listened to our questions","made appropriate adjustments","Mat Tomlinson our sales person"]},"ChZDSUhNMG9nS0VJQ0FnSUN4LWNDOWVnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, pressure-free car buying experience and found exactly what they were looking for.","key_phrases":["Great place to purchase an automobile","I knew exactly what I wanted, and they had it","Easy to work with","no pressure to add extras"]},"ChdDSUhNMG9nS0VJQ0FnSUN4a2RqRDdRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"A first-time used car buyer had a positive experience, praising the staff's professionalism, helpfulness, and respectful treatment.","key_phrases":["first time purchase ever for a used car","very well professional very helpful","treat you with respect","The people there are nice"]},"ChdDSUhNMG9nS0VJQ0FnSUN4eHNid2lRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Amanda"],"services":["car-sales","vehicle-selection"],"problems":[]},"one_line_summary":"Customer praises the Bill Dodge Saco team, especially Amanda, for their patience and professionalism in helping find the right car.","key_phrases":["took their time and were very patient","getting me in a car that fit for me","friendly and professional","special thanks to Amanda"]},"ChdDSUhNMG9nS0VJQ0FnSUN4MnJhTGt3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUN4OHFMWWNnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Amanda"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a pressure-free, highly positive car-buying experience purchasing a Kia Niro with salesperson Amanda.","key_phrases":["great experience buying a Kia Niro","no pressure","super helpful","all around awesome to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUN4dE5MR1ZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":["new-vehicle-purchase","kia-connect-app-setup"],"problems":[]},"one_line_summary":"Franklin had a great experience purchasing a new Kia at Bill Dodge, praising the knowledgeable staff, smooth process, and helpful setup of the Kia Connect app.","key_phrases":["staff was quick and knowledgeable","guided through the process comfortably","impressed by their selection","helped me set up the Kia Connect app"]},"ChZDSUhNMG9nS0VJQ0FnSUN4OU1QcmVnEAE":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":["car-leasing","trade-in","vehicle-financing"],"problems":["inconsistent-treatment-after-declining-trade-in","overall-declining-experience-across-multiple-visits"]},"one_line_summary":"Customer felt noticeably less warmly treated after declining a trade-in, expressing disappointment with Bill Dodge overall despite praising the finance and garage staff.","key_phrases":["weren't treated as nicely and as warm","Bill Dodge as a whole has been a let down","The finance guy and the guy in the garage were excellent","past few cars has been a let down"]},"ChZDSUhNMG9nS0VJQ0FnSUN4dFBtM0RREAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Ian","David"],"services":["new-car-purchase","test-drive"],"problems":["poor-treatment-by-competitor-salesperson"]},"one_line_summary":"After a rude experience at a competitor, the customer found Ian O'Brien and manager David at Bill Dodge to be professional, courteous, and made the car-buying process seamless and enjoyable.","key_phrases":["seamless, quick, and most enjoyable","My appearance made no difference","would recommend them to anybody","new buying experience"]},"ChZDSUhNMG9nS0VJQ0FnSUN4OVBTN1lREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the dealership to be welcoming, friendly, thorough, and accommodating.","key_phrases":["Very thorough and helpful","Very friendly an accommodating","Welcoming dealership","Awesome"]},"ChdDSUhNMG9nS0VJQ0FnSUN4a09UQ3BBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Ian"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises the welcoming atmosphere and highly recommends sales rep Ian for his helpfulness and dedication to customer comfort.","key_phrases":["Welcoming and cool atmosphere","Ian such a cool guy and an awesome sales rep","ensure I was comfortable with whatever vehicle I wanted","put their best effort out for any customers"]},"ChdDSUhNMG9nS0VJQ0FnSURSNy02bDlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Amanda"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises Amanda for being extremely helpful throughout the car-buying process and finding the perfect car.","key_phrases":["extremely helpful during the whole process","helped me get the perfect car","perfect car"]},"ChdDSUhNMG9nS0VJQ0FnSURSejgtOS13RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["James","Eric"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a fabulous and easy car-buying experience, praising James and Eric for being attentive and knowledgeable.","key_phrases":["Fabulous experience","Great staff, attentive and knowledgeable","Very easy purchase","Special shout out to James and Eric"]},"ChdDSUhNMG9nS0VJQ0FnSURSODl1MmhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Cari"],"services":["car-purchase"],"problems":["stress-of-buying-a-car"]},"one_line_summary":"Customer praises sales representative Cari for making the stressful car-buying process smooth and worry-free.","key_phrases":["smooth and stress free","took all my worry away","deserves a raise","stressful adventure of buying a car"]},"ChdDSUhNMG9nS0VJQ0FnSURSa183TTdnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Miki"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a great purchasing experience and praised salesperson Miki for her knowledge and expertise.","key_phrases":["purchasing experience was great","very knowledgeable and knew her stuff","salesperson Miki"]},"ChZDSUhNMG9nS0VJQ0FnSURSNDRqc0dBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURSdmZEYWtBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase","kia-seltos"],"problems":[]},"one_line_summary":"Customer had a pleasant, pressure-free car buying experience and loves their new Kia Seltos.","key_phrases":["very nice car buying experience","no pressure or sales tactics","new Kia Seltos"]},"ChdDSUhNMG9nS0VJQ0FnSURSMVl6ajdRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Frank"],"services":["vehicle-purchase","sales-consultation"],"problems":[]},"one_line_summary":"Customer purchased a second vehicle from Frank Sandoval at Bill Dodge Kia and praised both transactions as flawless.","key_phrases":["both transactions went flawlessly","second vehicle from him","highly recommend visiting Frank","Very pleased with Bill Dodge Auto Group"]},"ChdDSUhNMG9nS0VJQ0FnSURSamVEUjdnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jamie","Dave"],"services":["used-ev-sales","auto-financing"],"problems":[]},"one_line_summary":"Customer had a great, pressure-free experience buying a slightly used EV with help from Jamie in sales and Dave in finance.","key_phrases":["great experience buying a very slightly used EV","without applying any unwanted pressure","same for Dave on the finance team","any add-ons"]},"ChZDSUhNMG9nS0VJQ0FnSURSdGIzZktBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["James"],"services":["new-car-sales","hybrid-vehicle-sales"],"problems":[]},"one_line_summary":"Customer is thrilled with their new Sportage hybrid and praised sales associate James for being helpful and informative.","key_phrases":["Great service","very helpful and answered any questions","love my new Sportage hybrid"]},"ChdDSUhNMG9nS0VJQ0FnSURSeGFIQjlRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises excellent sales experience and communication at Bill Dodge Auto Group.","key_phrases":["Excellent customer sales","communication to help you get the car","looking for"]},"ChdDSUhNMG9nS0VJQ0FnSURSdHNMSmpBRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":["global-inventory-shortage"]},"one_line_summary":"Customer had a smooth, complaint-free experience but noted the industry-wide inventory shortage was outside the dealership's control.","key_phrases":["as easy as could be","no complaints","global lack of inventory","can't blame 'em for that"]},"ChZDSUhNMG9nS0VJQ0FnSURSeXY3Ulp3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["car-dealership"],"problems":[]},"one_line_summary":"Customer had a great experience with friendly, attentive staff who ensured satisfaction throughout the process.","key_phrases":["very friendly and answered every question","take their time to make sure you are satisfied","great experience"]},"ChdDSUhNMG9nS0VJQ0FnSURSNnJpVzFnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Doug had a smooth and easy transaction with nice, helpful staff at Bill Dodge Auto Group.","key_phrases":["smooth, easy transaction","nice, helpful people"]},"ChdDSUhNMG9nS0VJQ0FnSURSd3BLaDNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["kia-vehicle-purchase"],"problems":[]},"one_line_summary":"A loyal repeat customer praises the great customer service after purchasing their fifth Kia from Bill Dodge Auto Group.","key_phrases":["Great Customer Service","5th Kia","customer forever"]},"ChZDSUhNMG9nS0VJQ0FnSURSckl2U1ZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","communication","responsiveness"],"entities":{"technicians":["Liam"],"services":["trade-in","new-car-purchase"],"problems":[]},"one_line_summary":"Customer praises Liam for efficiently facilitating a same-day trade-in and new car purchase with excellent follow-up communication.","key_phrases":["helped me find exactly what I was looking for right away","got me into a new one same day","followed up multiple times","highly recommend him to be your car guy"]},"ChdDSUhNMG9nS0VJQ0FnSURSdE5Ya213RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a wonderful and entirely positive experience with the people at Bill Dodge Auto Group.","key_phrases":["wonderful people","totally great experience"]},"ChdDSUhNMG9nS0VJQ0FnSURSaEpmczJRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism","responsiveness"],"entities":{"technicians":["Amanda"],"services":["new-car-purchase","test-drive"],"problems":["finding-a-car-accessible-for-partially-disabled-father","accommodating-nervous-driver"]},"one_line_summary":"Amanda provided an exceptionally respectful and pressure-free car-buying experience for elderly and partially disabled customers, resulting in a new Kia Soul purchase.","key_phrases":["treated him with the upmost respect","at no point were we pressured to commit","Amanda repeatedly checked he was ok with access","how nice the experience had been"]},"ChdDSUhNMG9nS0VJQ0FnSURSb0l2STJRRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChRDSUhNMG9nS0VJQ0FnSURSZ0w4VhAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNSdDkydzZ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","scheduling"],"entities":{"technicians":[],"services":["kia-sportage-lease","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had a smooth and professional leasing experience for a new KIA Sportage at Bill Dodge KIA of Saco.","key_phrases":["great experience leasing my new KIA Sportage","covered all aspects of operating and leasing","in and out in no time","very professional"]},"ChdDSUhNMG9nS0VJQ0FnSUNSNzlXYmlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["auto-purchase"],"problems":[]},"one_line_summary":"Customer is thoroughly pleased with the excellent service, staff, and easy process at Bill Dodge Auto Group.","key_phrases":["Excellent service","Excellent staff","Easy process","Thoroughly pleased"]},"ChdDSUhNMG9nS0VJQ0FnSUNSMTR5aXl3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Alec"],"services":["car-sales","car-servicing"],"problems":[]},"one_line_summary":"Customer praises salesperson Alec and management as exceptional, and plans to return for servicing despite the distance.","key_phrases":["Alec is perfect","everything a sales person should be","Manager is meticulous and very nice","very worth the drive over"]},"ChdDSUhNMG9nS0VJQ0FnSUNSMTVlSDV3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","responsiveness","professionalism","courtesy"],"entities":{"technicians":["Scott","Erica","Amanda"],"services":["vehicle-purchase","auto-financing"],"problems":[]},"one_line_summary":"Customer had a smooth, pressure-free car buying experience with great pricing and fast service from Scott, Erica, and Amanda.","key_phrases":["Great price","quick responses","done deal in a matter of hours","No pressure at all"]},"ChZDSUhNMG9nS0VJQ0FnSUNSdDRxMlJBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a fantastic experience finding the right vehicle and highly recommends the dealer for their friendly and professional service.","key_phrases":["Fantastic dealer","Very friendly, helpful and professional","Helped me find exactly what I was looking for","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNSdTZHLU5nEAE":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["John"],"services":["car-sales","extended-warranty","auto-financing"],"problems":["pushy-extended-warranty-sales-pitch-in-finance-office"]},"one_line_summary":"Customer had a largely positive buying experience with salesman John but felt uncomfortable with the pushy extended warranty pitch in the finance office.","key_phrases":["honest at all times","one of the best buying experiences","sales pitch was unnatural and uncomfortable","came across as pushy and assumed the sale"]},"ChdDSUhNMG9nS0VJQ0FnSUNSeTZ2QnpnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Bill Dodge Auto Group, praising their responsiveness, helpfulness, and friendly attitude.","key_phrases":["Highly recommended","Responsive, helpful, accommodating and friendly"]},"ChZDSUhNMG9nS0VJQ0FnSUNSeTk3R1lREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNSNFpqbkVnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer had an easy and enjoyable car-buying experience with a courteous, friendly, and knowledgeable salesperson.","key_phrases":["easy and enjoyable","courteous and friendly","very knowledgeable about the K5"]},"ChdDSUhNMG9nS0VJQ0FnSUNSOXJfY2x3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief but highly positive one-word review describing their experience as tremendous.","key_phrases":["Tremendous"]},"ChZDSUhNMG9nS0VJQ0FnSUNSbk42OFNREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNScU5XbFJREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer briefly praises the dealership for being quick and efficient.","key_phrases":["Quick and efficient"]},"ChZDSUhNMG9nS0VJQ0FnSUNSOEltcVNREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","responsiveness","technical_knowledge"],"entities":{"technicians":["James"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had an entirely positive experience with the professional and knowledgeable team at Bill Dodge, recommending James Waring specifically.","key_phrases":["professional, courteous, responsive and knowledgeable","considering a major purchase","recommend James Waring specifically","positive interaction and experience with all"]},"ChZDSUhNMG9nS0VJQ0FnSUNSeUxXU1pBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Ken","Dave"],"services":["used-car-purchase","vehicle-financing"],"problems":[]},"one_line_summary":"Customer had a very positive car-buying experience with knowledgeable and professional sales and finance staff at Bill Dodge Auto Group.","key_phrases":["very positive experience","pleasure to do business with","professional, knowledgeable, easy to be with","unreservedly recommend Bill Dodge"]},"ChZDSUhNMG9nS0VJQ0FnSURocjZPUmRnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Frank"],"services":["new-car-purchase","kia-seltos"],"problems":[]},"one_line_summary":"A repeat customer had a smooth and pleasant car-buying experience with a patient salesperson, ultimately choosing a KIA Seltos after months of deliberation.","key_phrases":["second time purchasing a new KIA","very patient and supportive","process was easy and pleasant","MANY months of study and soul searching"]},"ChZDSUhNMG9nS0VJQ0FnSURoM2VxRVdnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Jamie"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises friendly and knowledgeable salesperson Jamie for ensuring complete satisfaction with their vehicle purchase decision.","key_phrases":["1000% happy with our decision","very knowledgeable about the vehicle","Friendly staff and very helpful","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURoX1piQ2NnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURocmEyTTNRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURoamZlMUR3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-sale"],"problems":[]},"one_line_summary":"Customer had an easy, pressure-free car buying experience.","key_phrases":["easy","no pressure sale"]},"ChZDSUhNMG9nS0VJQ0FnSURoOGZEX1Z3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","scheduling"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"The team at Bill Dodge Kia was professional and stayed late to help the customer get the car they wanted.","key_phrases":["wonderful","very professional","stayed late","make sure we got the car we wanted"]},"ChdDSUhNMG9nS0VJQ0FnSURoOXFyRGpRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A repeat customer praises Bill Dodge Auto Group for an outstanding buying experience across all departments.","key_phrases":["second vehicle purchased from Bill Dodge","certainly won't be my last","every department went above and beyond","truly fantastic experience"]},"ChZDSUhNMG9nS0VJQ0FnSURoenI2dlVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Pat"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth, hassle-free car buying experience and would buy again.","key_phrases":["no hassle","great service","in and out","would buy another car"]},"ChdDSUhNMG9nS0VJQ0FnSURoNVBMV3NRRRAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["professionalism","courtesy","communication","responsiveness"],"entities":{"technicians":["Kris"],"services":["vehicle-purchase","auto-financing"],"problems":["initially-ignored-upon-entering-the-dealership"]},"one_line_summary":"Customer felt ignored by two staff members but was impressed by Kris's professionalism and the finance woman's service during her vehicle purchase.","key_phrases":["feeling like I was a hindrance","professional respectful and kind","Refreshing for sure","Give him a higher commission"]},"ChZDSUhNMG9nS0VJQ0FnSURoeEoyMVFREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Liam","Cari"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Liam and Cari for going above and beyond to make a vehicle purchase possible.","key_phrases":["absolutely amazing","all the work they did for us","make a purchase happen"]},"ChZDSUhNMG9nS0VJQ0FnSURoMlBXTkJnEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","communication","problem_resolution","professionalism","responsiveness"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":["unauthorized-tire-rotation-charge","failure-to-honor-complimentary-oil-change-from-vehicle-purchase","no-refund-issued","manager-never-followed-up"]},"one_line_summary":"Customer was charged for an unauthorized tire rotation, did not receive a promised free oil change, and never received a refund or follow-up call from management over a month later.","key_phrases":["did work on my vehicle that I did not ask for","charged my girlfriend an astronomical price","never got a call from the manager, never got my refund","-10/10 would not recommend to my worst enemy"]},"ChdDSUhNMG9nS0VJQ0FnSUNodDQtQXdBRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["recall-work","vehicle-diagnostic","catalytic-converter-replacement"],"problems":["misdiagnosed-car-noise","incorrect-repair-performed","excessive-repair-quote","catalytic-converter-replacement-recommended-unnecessarily"]},"one_line_summary":"Customer had recall work done but experienced a misdiagnosis of a car noise, was quoted nearly $3,000 for unnecessary repairs, and feels she was taken advantage of.","key_phrases":["completely misdiagnosed the issues","exact same noise as I drove it home","outrageous cost","being taken advantage of"]},"ChZDSUhNMG9nS0VJQ0FnSUNoaDVqb1B3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","pricing","courtesy"],"entities":{"technicians":["Pat","Liam"],"services":["used-car-purchase","auto-financing"],"problems":["vehicle-needed-after-accident"]},"one_line_summary":"After an accident left her needing a vehicle, the customer had an outstanding experience with Pat and Liam who found her a pre-owned Cadillac XTS and secured great financing.","key_phrases":["got me into a beautiful pre-owned Cadillac xts","did their absolute best to get me the best financing","kept in contact even after my purchase","I'll always go back to Bill Dodge"]},"ChdDSUhNMG9nS0VJQ0FnSUNoaTQ3VzdnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNoMDdTTHBBRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["used-car-sales"],"problems":["car-listed-as-available-on-autotrader-was-sold-by-the-time-customer-arrived-after-an-hour-drive"]},"one_line_summary":"Customer drove an hour to the dealership after being told a car was available, only to be told it had just been sold upon arrival.","key_phrases":["told it was available","hour ride to the dealership","just sold","bait and switched"]},"ChZDSUhNMG9nS0VJQ0FnSUNoZzh2T0l3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":["Liam"],"services":["vehicle-purchase","used-car-sales"],"problems":[]},"one_line_summary":"Customer had an amazing experience purchasing a Ford Explorer with the help of a friendly and helpful salesperson named Liam.","key_phrases":["another amazing experience at Bill Dodge","immediately came right out to me with a friendly attitude","find the right vehicle in the perfect price range","couldn't be anymore happy with our purchase"]},"ChdDSUhNMG9nS0VJQ0FnSUNoMGR2RV93RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had an excellent experience with the staff, praising them for being pleasant and kind.","key_phrases":["phenomenal group of people","pleasant and kind"]},"ChZDSUhNMG9nS0VJQ0FnSUNoM3RtT1h3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNodk1XXzNnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Jason"],"services":["car-sales","auto-financing"],"problems":[]},"one_line_summary":"After months of frustrating car shopping, the customer found Bill Dodge Auto Group to be genuinely welcoming and accommodating, especially thanks to Jason.","key_phrases":["most welcoming and genuine group","greasy salesman after greasy salesman","most thorough and accommodating team","Very happy I stopped in and met Jason"]},"ChdDSUhNMG9nS0VJQ0FnSUNoMlB2dnZnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","cleanliness"],"entities":{"technicians":["James"],"services":["vehicle-detailing","sales"],"problems":[]},"one_line_summary":"Customer praises James Waring for his kind and receptive manner and is pleased with the vehicle's detailing.","key_phrases":["very receptive and kind-spoken","nicely detailed and brought up to snuff","client spokesman"]},"ChZDSUhNMG9nS0VJQ0FnSUNoeUszVGVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Liam","Cari"],"services":["car-purchase","auto-financing"],"problems":[]},"one_line_summary":"Customer praises salesperson Liam and finance specialist Cari, saying they would definitely return to Bill Dodge Auto Group.","key_phrases":["absolutely amazing and super helpful","Cari in finance was also amazing","would 100% go through Bill Dodge again"]},"ChdDSUhNMG9nS0VJQ0FnSURCdjl2NHh3RRAB":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["professionalism","courtesy","scheduling"],"entities":{"technicians":[],"services":["used-car-purchase","car-financing"],"problems":["extremely-long-wait-time","salesman-coaching-survey-responses"]},"one_line_summary":"Customer purchased her son's first car but was frustrated by a 4-hour wait and felt uncomfortable after the salesman attempted to coach her on how to answer satisfaction survey questions.","key_phrases":["didn't walk out of there until after 3","waaayyyy too long","trying to tell me how to answer the questions on the satisfaction survey","absolutely dread the next time I have to go to a dealer"]},"ChZDSUhNMG9nS0VJQ0FnSURCaTVqVGRnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Liam","Patrick"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Repeat customers praise Liam and Patrick for consistently positive vehicle-buying experiences at Bill Dodge Auto Group.","key_phrases":["great to deal with","bought many vehicles from Bill Dodge","experience is always positive"]},"ChdDSUhNMG9nS0VJQ0FnSURCemFLUjhBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Liam","Cari"],"services":["car-dealership-sales"],"problems":[]},"one_line_summary":"Customer had an excellent experience working with Liam and Cari at Bill Dodge and would gladly refer others.","key_phrases":["couldn't have asked for a better experience","felt listened to","treated very well","definitely refer people to Bill Dodge"]},"ChdDSUhNMG9nS0VJQ0FnSUNCazRfRHR3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Frank"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer had a great experience at Bill Dodge Kia Saco, praising knowledgeable salesperson Frank and leaving with the car they wanted.","key_phrases":["great experience at Bill dodge Saco","Frank was very knowledgeable","came home with what we wanted","will definitely recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNCazVQaWFnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer praises the staff for being amazing and helping her get into her desired car quickly.","key_phrases":["Amazing people","get into the car I wanted quickly"]},"ChdDSUhNMG9nS0VJQ0FnSUNCZzhXM3BRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":[],"services":["suv-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer had a smooth and satisfying SUV purchase and trade-in experience and plans to recommend the dealership.","key_phrases":["awesome experience","made the purchase easy","happy with the trade-in","definitely recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSUNCX1phSllREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Jason","Dave"],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and easy purchase process with Jason and Dave being praised for their clear explanations and helpfulness.","key_phrases":["smooth and easy","super helpful throughout the process","great at explaining everything","answering any questions"]},"ChdDSUhNMG9nS0VJQ0FnSUNCX1lDbDRRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Ken","David"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and enjoyable car-buying experience, praising staff members Ken Sweet and David Hellin.","key_phrases":["made buying my new car easy","Ken Sweet and David Hellin","They are awesome","Thanks everyone"]},"ChdDSUhNMG9nS0VJQ0FnSUNCcmVpaWhRRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","communication","cleanliness","scheduling"],"entities":{"technicians":[],"services":["car-purchase","vehicle-detailing","finance"],"problems":["car-not-yet-detailed-at-time-of-selection"]},"one_line_summary":"Customer had a smooth and transparent car-buying experience working with the finance manager, who was patient and upfront, and the vehicle was detailed and ready within a couple of days.","key_phrases":["patient and upfront with me","working with the finance manager","had it ready in just a couple days","would recommend Bill Dodge to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNLbE1QX0p3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Alec"],"services":["vehicle-purchase","new-car-sales"],"problems":[]},"one_line_summary":"A loyal customer purchasing their third vehicle from Bill Dodge praises salesperson Alec for a personalized and thorough buying experience.","key_phrases":["3rd vehicle from Bill Dodge","made our experience meaningful","took the time to get to know us","showing us all the gadgets"]},"ChdDSUhNMG9nS0VJQ0FnSUNCcFpXTDJRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Patrick","Frank","Steve"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had another great seamless experience at Bill Dodge Auto Group thanks to Patrick, Frank, and Steve.","key_phrases":["another great experience","pull this together seamlessly","thank you to Patrick, Frank and Steve"]},"ChdDSUhNMG9nS0VJQ0FnSUNCcGNyUnNnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","vehicle-maintenance"],"problems":[]},"one_line_summary":"Customer consistently has great experiences at Bill Dodge Auto Group for both buying and maintaining vehicles.","key_phrases":["always have the best experience","whether buying or maintaining my vehicle"]},"ChdDSUhNMG9nS0VJQ0FnSUNCM3JlVmhRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["James"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth used car buying experience with salesperson James Waring.","key_phrases":["transaction was smooth","James Waring was great","bought a used car"]},"ChZDSUhNMG9nS0VJQ0FnSUNCMnM2QlVnEAE":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":[],"services":["car-purchase","paperwork-processing"],"problems":["excessive-wait-time-to-complete-purchase-paperwork"]},"one_line_summary":"Customer found the buying process and salesman acceptable but was put off by waiting over an hour to complete paperwork, making them unlikely to return.","key_phrases":["waiting over an hour to complete the paperwork was unacceptable","the salesman was fine","not sure I'll use Bill Dodge dealership again"]},"ChdDSUhNMG9nS0VJQ0FnSUNCc3J6TW5nRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer was satisfied with a straightforward purchase at MSRP with no markups or hidden fees.","key_phrases":["Sold at MSRP","no dealer markups","no hidden fees","Car as expected"]},"ChZDSUhNMG9nS0VJQ0FnSUQtdTUzTEJBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","problem_resolution"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praised the dealership for excellent communication, service, and follow-through.","key_phrases":["Great communication","service and follow through"]},"ChZDSUhNMG9nS0VJQ0FnSUQtcThPdWNREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["car-buying","vehicle-sales"],"problems":[]},"one_line_summary":"Customer describes her car-buying experience as the best and easiest she's ever had, praising the non-pushy, professional, and stress-free sales process.","key_phrases":["best and easiest car-buying experience","salespeople weren't pushy at all","easy, painless, and stress-free","incredibly professional"]},"ChdDSUhNMG9nS0VJQ0FnSUQtMDctM2pBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief but very positive review expressing gratitude.","key_phrases":["Spectacular","Thank you very much"]},"ChZDSUhNMG9nS0VJQ0FnSUQtX2FEYUd3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism","communication"],"entities":{"technicians":["Frank"],"services":["car-sales","vehicle-sourcing"],"problems":["low-inventory"]},"one_line_summary":"Customer praises the dealership's ability to find cars during low inventory and highlights Frank Sandoval's responsive, pressure-free service.","key_phrases":["excellent at finding cars while inventory is slow","very responsive with no pressure","seamless and supportive customer based experience","recommend Frank Sandoval"]},"ChZDSUhNMG9nS0VJQ0FnSUQtNFpTbURREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises the friendly, patient, and knowledgeable sales team for their no-pressure approach.","key_phrases":["friendly, patient and knowledgable sales team","no high pressure","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUQteXJIdzRBRRAB":{"sentiment":"negative","sentiment_score":-0.4,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found their experience at Bill Dodge Auto Group disappointing and below expectations.","key_phrases":["wasn't as great as I'd hoped","not as expected"]},"ChZDSUhNMG9nS0VJQ0FnSUQtcEluRGR3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Alec"],"services":["customer-service"],"problems":[]},"one_line_summary":"Customer highly recommends Alec Barry for great customer service at Bill Dodge Auto Group.","key_phrases":["great customer service","Alec Barry is the guy"]},"ChZDSUhNMG9nS0VJQ0FnSUMtMzdhZWJREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Staff stayed late after hours to ensure the customer felt comfortable with their purchase.","key_phrases":["great staff excellent service","stayed late after hours","felt comfortable with our purchase"]},"ChZDSUhNMG9nS0VJQ0FnSUMtcDRld2JREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Ken"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Salesman Ken Sweet at Bill Dodge Used Car Dealership in Westbrook delivered an exceptional, stress-free car buying experience.","key_phrases":["Above & Beyond","high level of professionalism & Care","Stress-Reduced Adventure","Highly Recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURlLV9qZzBRRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["brake-service"],"problems":["incomplete-brake-work","non-functioning-brakes","near-accident"]},"one_line_summary":"Customer reports Bill Dodge left their brake work incomplete, resulting in non-functioning brakes and a near accident.","key_phrases":["left me without functioning brakes","nearly had a car accident","brake work had been left incomplete","Do not have your vehicle serviced here"]},"ChZDSUhNMG9nS0VJQ0FnSURlX2ZQN01BEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Kait","Dave"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and positive car buying experience at Bill Dodge Kia in Westbrook, with specific thanks to Kait and Dave.","key_phrases":["great experience buying","had my eye on a specific car","team helped me secure it","everything was smooth"]},"ChdDSUhNMG9nS0VJQ0FnSURlN3VlTXBBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great car-buying experience with a friendly, non-pushy salesman and a satisfying price.","key_phrases":["great experience buying my car","friendly and not pushy","got the car I wanted","great price"]},"ChZDSUhNMG9nS0VJQ0FnSURla3BfaENREAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["auto-billing","payment-dispute"],"problems":["unexpected-bill-after-payment","threat-of-legal-action-over-disputed-charges"]},"one_line_summary":"Customer was contacted two months after paying a bill claiming additional money was owed and threatened with court action, calling it bad business.","key_phrases":["call you 2 months after you have paid a bill","saying you owe more money","want to take you to court","Bad business will never go back"]},"ChdDSUhNMG9nS0VJQ0FnSURlMk9yaGh3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism","communication","courtesy"],"entities":{"technicians":["James","Scott"],"services":["new-car-purchase","car-delivery"],"problems":[]},"one_line_summary":"Customer praised Bill Dodge Kia for selling a new Sportage Hybrid at MSRP with no markup and commended James and Scott for making the buying process easy and professional.","key_phrases":["only dealership to offer new car at MSRP","no markup/market adjustment","made the whole buying process so easy","only had to visit them once to complete purchase"]},"ChZDSUhNMG9nS0VJQ0FnSUNlcjl5Q1BnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Pat","Steve"],"services":["vehicle-service","sales"],"problems":["issue-with-gmc-acadia-requiring-resolution"]},"one_line_summary":"Customer praises sales manager Pat and service manager Steve for going above and beyond to resolve an issue with their GMC Acadia.","key_phrases":["went above and beyond to make things right","hard to find good customer service","taking care of our Acadia","personally thank"]},"ChdDSUhNMG9nS0VJQ0FnSUNleTRLN2tnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the staff courteous and knowledgeable with an easy, streamlined process and would recommend the dealership.","key_phrases":["courteous and knowledgeable","easy and streamlined","definitely would recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNlN2R5ZXJRRRAB":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":["responsiveness","scheduling"],"entities":{"technicians":[],"services":["pre-order","bmw-x3-m-competition"],"problems":["turned-away-when-attempting-to-pre-order-a-2023-bmw-x3-m-competition-near-closing-time"]},"one_line_summary":"Customer was turned away near closing time when trying to pre-order a $80,000 BMW X3 M Competition, leaving them disappointed with the dealership's responsiveness.","key_phrases":["pre-order 2023 X3 M Competition","told to come back later","being turned down $80000.00 sale","nearly closing time"]},"ChZDSUhNMG9nS0VJQ0FnSUNlMGE2NWV3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Scott","James","Stephen"],"services":["vehicle-purchase","auto-financing"],"problems":[]},"one_line_summary":"Customer had a seamless and enjoyable vehicle purchase experience thanks to helpful sales and finance staff at Bill Dodge Auto.","key_phrases":["great experience overall","made the purchase seamless","a pleasure to deal with","highly recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSURPNmVpUFVREAE":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["problem_resolution","communication","professionalism","responsiveness","courtesy"],"entities":{"technicians":[],"services":["vehicle-inspection","used-car-purchase"],"problems":["missed-inspection-item-not-repaired-after-sale","getting-the-runaround-on-promised-repair"]},"one_line_summary":"Customer initially had a positive low-pressure buying experience but is now deeply frustrated that a missed inspection item noted in the paperwork remains unresolved after repeated attempts to get it fixed.","key_phrases":["getting the run around and every excuse in the book","they only seem to care about the sale","still not fixed","I would not recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSUR1MmRxMzBRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":[],"services":["kia-lease-return","kia-lease-signing"],"problems":[]},"one_line_summary":"Customer praised the Kia team for making the lease-end and new lease signing process faster and more efficient than previous dealerships.","key_phrases":["Kia team here is great","ended a Kia lease and signed a new one","much quicker and more efficient than my previous dealers"]},"ChdDSUhNMG9nS0VJQ0FnSUR1c0tQOS13RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Kate"],"services":["car-purchase"],"problems":[]},"one_line_summary":"The customer praised the friendly staff, highlighting Kate for entertaining their kids during the document signing process.","key_phrases":["super friendly","Kate even played with our kids","signing the document","really nice"]},"ChdDSUhNMG9nS0VJQ0FnSUN1OWJxOHVBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["kia-ev6-purchase","electric-vehicle-sales"],"problems":[]},"one_line_summary":"Customer and spouse had a great, prompt, and professional experience purchasing a new Kia EV6 at Bill Dodge in Saco.","key_phrases":["great experience","very prompt and professional service","would use them again","enjoying our new Kia EV6"]},"ChZDSUhNMG9nS0VJQ0FnSUN1dVBlbEJREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"A repeat customer praises the helpful and friendly staff at Bill Dodge Auto Group.","key_phrases":["Good people very helpful","second car"]},"ChZDSUhNMG9nS0VJQ0FnSURPaTltYVlREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Liam","Dylan"],"services":["used-car-sales","auto-financing"],"problems":[]},"one_line_summary":"Customer found a hard-to-locate Mini through Bill Dodge Auto Group and praised salesperson Liam and finance specialist Dylan for making the process smooth.","key_phrases":["hard to find","Liam, the sales person great","Dylan was a big help with all the financials","proud owner of a mini"]},"ChZDSUhNMG9nS0VJQ0FnSURPaThLOGVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","responsiveness","professionalism"],"entities":{"technicians":["Miki"],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer had a wonderful car-buying experience with a knowledgeable and responsive salesperson named Miki.","key_phrases":["wonderful experience working with Miki","Very knowledgeable","great response when there were questions","Would highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURPazUzZzNRRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":[],"services":["electric-vehicle-sales"],"problems":["staff-unwilling-to-discuss-electric-vehicles"]},"one_line_summary":"Customer was unable to get staff to engage in a conversation about electric vehicles.","key_phrases":["Looking for an EV","don't even want to talk about it"]},"ChZDSUhNMG9nS0VJQ0FnSURPX1lxS1FnEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","technical_knowledge","responsiveness","communication"],"entities":{"technicians":[],"services":["tire-balancing","tire-rotation","trade-in","used-vehicle-purchase"],"problems":["unbalanced-tires","non-functional-charging-pad","missing-floor-mats","failing-weather-stripping-around-doors"]},"one_line_summary":"Customer traded in her vehicle for a Chevy Tahoe but has repeatedly returned due to unbalanced tires, a broken charging pad, missing floor mats, and failing weather stripping with no resolution after three visits.","key_phrases":["keep forgetting to balance ALL tires","brought it back three times","charging pad doesn't work","weather stripping around doors is falling off"]},"ChZDSUhNMG9nS0VJQ0FnSURPc1pyNFpREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A loyal customer making her 5th purchase at Bill Dodge Kia praises the friendly, knowledgeable staff and excellent overall experiences.","key_phrases":["5th purchase with Bill Dodge Kia","All of my experiences have been excellent","Staff is friendly, easy to work with","would recommend them to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSUQyMHF2OHhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["April"],"services":["kia-lease","car-leasing-service"],"problems":[]},"one_line_summary":"A repeat customer praises their third Kia lease experience at Bill Dodge, highlighting client advisor April Lucas for her knowledge and accommodating service.","key_phrases":["third Kia I have leased from Bill Dodge","April was very knowledgable and so accommodating","highly recommend her","whole team at Bill Doge was awesome"]},"ChdDSUhNMG9nS0VJQ0FnSUMydjUzSzRnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a fun and positive experience purchasing a car from Bill Dodge Auto Group.","key_phrases":["great people working there","had fun getting my car"]},"ChZDSUhNMG9nS0VJQ0FnSUMyLW8zS1hnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","pricing","professionalism","courtesy"],"entities":{"technicians":["Alec"],"services":["vehicle-trade-in","car-purchase"],"problems":[]},"one_line_summary":"Customer had an outstanding experience at Bill Dodge Kia, crediting salesperson Alec for securing the best trade-in deal and providing prompt, customer-focused service.","key_phrases":["best dealer we've ever worked with","always had our best interests at heart","best deal possible for our trade in","always prompt with updates"]},"ChZDSUhNMG9nS0VJQ0FnSUMyOUxHV2FREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","communication","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a quick, smooth, and pleasant experience with no unexpected issues.","key_phrases":["great experience","got us in and out quickly","no surprises","good customer service"]},"ChdDSUhNMG9nS0VJQ0FnSURXcmRfLXZnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Matt"],"services":["car-leasing","new-car-sales"],"problems":["difficulty-finding-a-new-car-during-inventory-shortage"]},"one_line_summary":"Customer had a great experience working with Matt T at Bill Dodge Kia, successfully leasing a Niro PHEV despite challenging market conditions.","key_phrases":["great experience","navigate our options","kind and collective matter","get a lease on a Niro PHEV"]},"ChdDSUhNMG9nS0VJQ0FnSURXalB6SHl3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer describes their car purchase at Bill Dodge Auto Group as the most painless they have ever experienced.","key_phrases":["most painless car purchase","we have ever made"]},"ChdDSUhNMG9nS0VJQ0FnSUNXdmNPeDJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["David"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a great experience at Bill Dodge, praising David Durocher for being helpful and making the car-buying process easy.","key_phrases":["great experience","so helpful and very easy to work with","helped me find the vehicle I was looking for","made the overall process extremely easy"]},"ChdDSUhNMG9nS0VJQ0FnSUQwc0tULXN3RRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["credit-check","auto-loan-financing"],"problems":["unauthorized-credit-checks-run-despite-explicit-instructions-not-to","manager-denied-wrongdoing-and-lied-about-customer-s-instructions"]},"one_line_summary":"Customer explicitly asked not to have credit checks run but dealership ran three anyway, and the manager lied claiming the customer authorized them.","key_phrases":["told them not to do a credit check","ran three credit checks anyway","he lied saying I told them to do the three credit checks","already knew the amount I can take out a loan for"]},"ChdDSUhNMG9nS0VJQ0FnSUNXMHF1NnVnRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["vehicle-service","brake-service"],"problems":["brake-fluid-not-refilled-after-service","safety-negligence-during-maintenance"]},"one_line_summary":"Customer stopped using the dealership after a dangerous service error where brake fluid was not replenished during a 2020 visit.","key_phrases":["forgot to put brake fluid in it","lack of care and concern","take my business elsewhere","wouldn't use this place"]},"ChZDSUhNMG9nS0VJQ0FnSURtb192S0VnEAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["auto-repair","diagnostic-service"],"problems":["misdiagnosed-oxygen-sensor-issue","turbo-unit-replacement-required","repair-cost-exceeded-vehicle-purchase-price"]},"one_line_summary":"Customer was misdiagnosed with a simple oxygen sensor fix but ended up needing a full turbo replacement costing more than the vehicle's purchase price.","key_phrases":["only thing my car needed was an oxygen sensor","needed the whole turbo unit replaced","5K more than what I bought the vehicle for","Don't do it"]},"ChZDSUhNMG9nS0VJQ0FnSUNtMDVyS0pBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["vehicle-sales","dealership-visit"],"problems":[]},"one_line_summary":"Over multiple visits across three locations, the customer and her husband consistently experienced friendly, knowledgeable, and pressure-free service from Bill Dodge Auto Group staff.","key_phrases":["very friendly, courteous, and professional staff members","knowledge of the staff","no pressure atmosphere","make Bill Dodge Auto Group our first stop"]},"ChZDSUhNMG9nS0VJQ0FnSURHaTQtMURREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy","pricing"],"entities":{"technicians":["Kristal","Dylan"],"services":["suv-purchase","auto-financing"],"problems":["feeling-pressured-during-car-buying-process","reluctance-to-go-through-the-car-buying-process"]},"one_line_summary":"Customer had an exceptionally easy, pressure-free SUV buying experience thanks to outstanding service from salesperson Kristal and finance manager Dylan.","key_phrases":["easiest, most pleasant, and quickest car buying experience","never once did I feel pressure to buy","went above and beyond with their customer service","buy a great SUV with an even better price"]},"ChZDSUhNMG9nS0VJQ0FnSURHanVqWlR3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Kristal"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer highly recommends Bill Dodge and specifically praises salesperson Kristal for making the buying process easy and enjoyable.","key_phrases":["Go see Kristal","made the process so easy","took great care of us","would recommend Bill Dodge to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSURHeU12Y1NBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["used-truck-purchase"],"problems":[]},"one_line_summary":"Customer had a quick and efficient experience and got a great deal on a truck.","key_phrases":["very quick and efficient","great deal on a great truck"]},"ChdDSUhNMG9nS0VJQ0FnSUNHM19yTjJBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-dealership"],"problems":[]},"one_line_summary":"Customer highly recommends Bill Dodge Auto Group for its friendly, down-to-earth, and straightforward approach.","key_phrases":["friendly down to earth","straightforward, no drama","highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSUQ2MVBEY2lnRRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["problem_resolution","communication","responsiveness","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["used-car-purchase","vehicle-repair"],"problems":["check-engine-light-recurring-after-multiple-repair-attempts","car-failed-inspection","unresolved-mechanical-issue"]},"one_line_summary":"Customer bought a car that immediately developed a check engine light issue which went unresolved after four repair attempts, with no communication from staff.","key_phrases":["can't even get an inspection","4x of me taking the car back","they never fixed anything","WORST EXPERIENCE I'VE EVER HAD WHEN IT COMES TO CARS"]},"ChZDSUhNMG9nS0VJQ0FnSURhd2IzTkpBEAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["communication","scheduling","punctuality","responsiveness"],"entities":{"technicians":[],"services":["car-service"],"problems":["incorrect-drop-off-location-provided","car-not-ready-by-promised-noon-deadline","transferred-multiple-times-with-no-answers","no-estimated-completion-time-given"]},"one_line_summary":"Customer experienced serious communication failures, an incorrect drop-off location, and a car that wasn't ready hours past the promised noon deadline.","key_phrases":["dropped it off at the address in the email","got transferred 4 times","no idea where my car was","take over 5 hours for the service"]},"ChZDSUhNMG9nS0VJQ0FnSUNhejZ6dFFBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","professionalism","communication","pricing"],"entities":{"technicians":["James"],"services":["vehicle-trade-in","car-leasing","oil-change-package","auto-financing"],"problems":[]},"one_line_summary":"Customer praises James and the finance team for exceptional service, securing a great deal on two trade-ins and a platinum oil change package.","key_phrases":["worked some magic numbers","super deal from 2 professionals","platinum deal for oil changes","rate 10"]},"ChdDSUhNMG9nS0VJQ0FnSUNhdDlmajlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Brendan","Sue"],"services":["vehicle-sales","test-drive","auto-financing"],"problems":[]},"one_line_summary":"Customer had a smooth and welcoming car-buying experience at Bill Dodge Kia, praising salesman Brendan and finance specialist Sue.","key_phrases":["felt very welcomed by all the staff","handled everything from test drive to setting up the vehicle very smoothly","ensuring the financial side of things flowed through effortlessly","recommend this team to everyone"]},"ChdDSUhNMG9nS0VJQ0FnSUNhbVBxcmtnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The customer had a great overall experience and praised the staff for being nice and helpful.","key_phrases":["super nice and helpful","great experience overall"]},"ChZDSUhNMG9nS0VJQ0FnSURxbTdqT0t3EAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","problem_resolution","responsiveness","professionalism","pricing"],"entities":{"technicians":[],"services":["truck-purchase","vehicle-trade-in","title-processing","dealer-plate"],"problems":["missing-previous-title-number-on-blue-form","unable-to-register-truck-at-town-office","no-return-calls-from-sales-manager","month-long-delay-in-receiving-title-information","no-compensation-offered-for-trouble"]},"one_line_summary":"Customer experienced a month-long title paperwork failure after purchasing a truck, compounded by non-responsive staff and unresolved complaints.","key_phrases":["no previous title number","left message with sales manager- nothing no return call or email","MONTH of wondering what was happening","still have heard nothing from these guys"]},"ChZDSUhNMG9nS0VJQ0FnSURxZ3M3aFpBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Mitchell"],"services":["vehicle-purchase"],"problems":["first-time-buyer-anxiety"]},"one_line_summary":"First-time buyer Jenna had a smooth, pressure-free vehicle purchase experience thanks to Mitchell's helpful guidance.","key_phrases":["didn't feel pushed or pressured","first big vehicle purchase","helped it move along flawlessly","Mitchell was great"]},"ChdDSUhNMG9nS0VJQ0FnSURxeFBpYm53RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-dealership"],"problems":[]},"one_line_summary":"Customer had a smooth and hassle-free experience at Bill Dodge Auto Group.","key_phrases":["Great experience","Easy in easy out"]},"ChdDSUhNMG9nS0VJQ0FnSUNxLTVmZjNBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Matt","Stu","Sue"],"services":["new-car-purchase","test-drive","trade-in-valuation","financing"],"problems":[]},"one_line_summary":"Customer had an exceptional, pressure-free car-buying experience working with multiple staff members and drove home a new Kia Seltos.","key_phrases":["absolute best experience I've had at a car dealership","never once felt pressured","communications were always prompt and considerate","love my new Kia Seltos"]},"ChdDSUhNMG9nS0VJQ0FnSUNxcTl5bDh3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Tori"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Tori and the Bill Dodge team for a pleasant and helpful car-buying experience.","key_phrases":["one of the better dealerships we've been to","Tori is a pleasant young lady to work with","very helpful","thank all the Bill Dodge team"]},"ChZDSUhNMG9nS0VJQ0FnSUNxOVptZ1VBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","scheduling","communication"],"entities":{"technicians":["Jessica","Dylan"],"services":["test-drive","vehicle-purchase","auto-financing"],"problems":["apprehension-about-dealership-experience-as-a-solo-woman","feeling-rushed-during-test-drives"]},"one_line_summary":"A solo female customer praises the kind, unhurried, and genuine service from Jessica and Dylan during her vehicle purchase experience.","key_phrases":["didn't need to have my boxing gloves ready","made sure I knew that I was in no rush","it was clear I wasn't just a number","felt like I was at a table with a friend"]},"ChdDSUhNMG9nS0VJQ0FnSUNxaVpIRXNBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Tori"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a positive experience working with Tori to purchase a new FJ Cruiser.","key_phrases":["worked with Tori","new FJ Cruiser","very helpful and great to work with"]},"ChdDSUhNMG9nS0VJQ0FnSUNxaHRldXJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Tori"],"services":["car-purchase","auto-financing"],"problems":[]},"one_line_summary":"A first-time buyer credits Tori and the finance team for working hard to help her purchase her first car on her own.","key_phrases":["first car all on my own","couldn't have done it without the help","worked so hard for me","so grateful"]},"ChZDSUhNMG9nS0VJQ0FnSUNxeHNxYUNREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":["Matt"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a positive experience with salesperson Matt, who was accommodating, friendly, and offered a great deal.","key_phrases":["very nice and easy going","catered to my many needs","great deal","comfortable environment"]},"ChdDSUhNMG9nS0VJQ0FnSUNxOU5hTDhnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Eric"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a smooth and easy K5 purchase experience with Eric and the team at Bill Dodge Kia.","key_phrases":["made my 2021 K5 purchase very easy","will definitely be sending people your way","Eric and crew"]},"ChZDSUhNMG9nS0VJQ0FnSURLeDhIaFpBEAE":{"sentiment":"negative","sentiment_score":-0.78,"aspects_mentioned":["courtesy","communication","professionalism","problem_resolution","responsiveness","technical_knowledge"],"entities":{"technicians":["Tori","Ken"],"services":["used-car-purchase","brake-service","recall-inspection"],"problems":["covered-up-vehicle-issues","undisclosed-brake-repair-details","unanswered-voicemails-about-100-fee","3-open-recalls-not-disclosed"]},"one_line_summary":"Customer reports undisclosed vehicle problems, unaddressed recalls, and a lack of follow-up communication after purchasing a used car.","key_phrases":["tried to cover up other issues","3 open recalls that weren't mentioned","still no call back","as soon as you have the car it's all on you"]},"ChdDSUhNMG9nS0VJQ0FnSUNLMzZldHh3RRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":[],"services":["used-car-sales","trade-in-evaluation","auto-financing"],"problems":["sales-manager-refused-to-show-available-inventory","no-attempt-to-explore-financing-or-trade-in-options","customer-felt-dismissed-based-on-budget"]},"one_line_summary":"A sales manager at Bill Dodge Pre-Owned dismissed a customer without exploring her financing, trade-in, or down payment options, leaving her feeling discouraged and driving her to a competitor.","key_phrases":["he simply said they had nothing and he couldn't help","He just didn't want to","I left so discouraged","they were able to find exactly what I was looking for"]},"ChZDSUhNMG9nS0VJQ0FnSUNLbWUycFFBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises Bill Dodge Auto Group for being accommodating and genuinely caring about people and their needs.","key_phrases":["Willing to work with anyone","genuinely care about people","their families and their needs","Bravo"]},"ChZDSUhNMG9nS0VJQ0FnSUNLcHY2b1Z3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer had a great, pressure-free buying experience at Bill Dodge Auto Group.","key_phrases":["great buying experience","no force tactics"]},"ChZDSUhNMG9nS0VJQ0FnSUNLOElLc0FnEAE":{"sentiment":"neutral","sentiment_score":0.2,"aspects_mentioned":["professionalism","problem_resolution","pricing"],"entities":{"technicians":[],"services":["used-truck-sale","vehicle-inspection"],"problems":["gouge-under-driver-side-door-not-repaired-before-delivery","damage-down-to-bare-metal-on-new-truck-purchase"]},"one_line_summary":"Customer was happy with the sales experience but frustrated that a significant gouge under the driver's door was not repaired despite being flagged before leaving the lot on a $35,000 truck purchase.","key_phrases":["gouge under the driver side door","right down to the medal","wouldn't fix it","second vehicle through them"]},"ChdDSUhNMG9nS0VJQ0FnSUNLNEtPcTlnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","communication","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Liam"],"services":["used-car-purchase","trade-in","car-financing"],"problems":["transmission-issues-on-first-vehicle","tight-budget-as-college-student"]},"one_line_summary":"College student had a positive first car-buying experience with advisor Liam, who resolved a transmission issue on the initial vehicle, maximized her trade-in value, and kept the deal within her tight budget.","key_phrases":["helped guide me through my first car purchase","offered me more for my trade in and adjusted the prices","Liam made me feel like I was in control","I would highly recommend shopping at Bill Dodge Preowned"]},"ChdDSUhNMG9nS0VJQ0FnSUR5bjRDYTB3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-purchase","used-car-purchase"],"problems":[]},"one_line_summary":"Customer praises the professional and customer-focused staff and highly recommends the dealership for new or used car purchases.","key_phrases":["extremely professional and easy going staff","puts the customers needs and concerns first","would highly recommend","new or used car"]},"ChZDSUhNMG9nS0VJQ0FnSUR5cTdPX01nEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["scheduling"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found their experience at Bill Dodge Auto Group to be quick and easy.","key_phrases":["Quick and easy"]},"ChdDSUhNMG9nS0VJQ0FnSURpNktQUl9BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Clair","Liem"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer highly recommends Bill Dodge Auto Group for vehicle purchases and praises staff members Clair and Liem for their knowledge and helpfulness.","key_phrases":["great place to do business","knowledgeable and help with any issue","top of the line","call Clair or Liem"]},"ChdDSUhNMG9nS0VJQ0FnSUNpOUt1TDNBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Alec","Chris"],"services":["auto-sales"],"problems":[]},"one_line_summary":"Customer praises Alec and Chris for being great to work with and highly recommends Bill Dodge Auto Group.","key_phrases":["Huge shout out to Alec, Chris","great to work with","highly recommend Bill Dodge Auto Group"]},"ChZDSUhNMG9nS0VJQ0FnSURDN183TFBREAE":{"sentiment":"negative","sentiment_score":-0.2,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":["Brendan","Evan"],"services":["vehicle-purchase","aaa-car-buying-program"],"problems":["dealership-refused-to-honor-previously-quoted-aaa-car-buying-program-price"]},"one_line_summary":"Customer had a pleasant interaction with staff but was frustrated that the dealership refused to honor a previously quoted AAA car buying program price.","key_phrases":["unwilling to honor a quote","AAA car buying program","very pleasant to deal with","left me with a bad feeling"]},"ChZDSUhNMG9nS0VJQ0FnSURDOTUtVkV3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a great car-buying experience at Bill Dodge, praising the friendly and knowledgeable staff.","key_phrases":["Super friendly and knowledgeable","great experience buying a car","Bill Dodge"]},"ChZDSUhNMG9nS0VJQ0FnSURDOTctZGNREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer found the transaction easy and praised the helpfulness of the sales staff.","key_phrases":["very easy transaction","sales personnel were very helpful"]},"ChdDSUhNMG9nS0VJQ0FnSURDczgyUDFnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","pricing","professionalism"],"entities":{"technicians":["Carry"],"services":["vehicle-purchase","trade-in"],"problems":[]},"one_line_summary":"Customer had an excellent vehicle-buying experience at Bill Dodge of Saco, praising salesman Carry for quick communication, a great trade-in deal, and an easy process.","key_phrases":["called me back within 20 minutes","deal was actually better than I had expected","whole process was easy and quick","exactly what I needed and wanted"]},"ChdDSUhNMG9nS0VJQ0FnSURDb1pTcW53RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent, painless car buying experience with great pricing and friendly staff.","key_phrases":["Excellent buying experience","Great price","friendly staff","made the whole process painless"]},"ChdDSUhNMG9nS0VJQ0FnSURDeHMtVnZRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff at Bill Dodge Auto Group for being very helpful and treating customers like family.","key_phrases":["very good people","help you like a family","really help you"]},"ChdDSUhNMG9nS0VJQ0FnSUNDMi11SzNnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":["Liam"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer had a positive car-buying experience with Liam Gibbons, praising his friendliness and the competitive deal she received after extensive comparison shopping.","key_phrases":["genuinely so kind and helpful","did a ton of comparison shopping","got a good deal","friendly, funny, and attentive"]},"ChZDSUhNMG9nS0VJQ0FnSUNDaktMc1pBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":["Tanner"],"services":["car-sales","used-car-sales"],"problems":["difficulty-enjoying-the-car-buying-process"]},"one_line_summary":"A self-described difficult customer highly recommends Tanner Chase for his patience, efficiency, and ability to find the perfect car at a great price.","key_phrases":["difficult client to please","patient, helpful and efficient","perfect car meeting all my must haves","great price"]},"ChZDSUhNMG9nS0VJQ0FnSUNDcUtHRGJ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy","responsiveness","pricing"],"entities":{"technicians":["Aidan","Dave","Scott","Amanda"],"services":["infiniti-q50-purchase","vehicle-financing","vehicle-technology-orientation","bluetooth-setup"],"problems":[]},"one_line_summary":"Customer praises the knowledgeable and non-pushy sales experience with Aidan, easy financing with Dave, and excellent support from Scott and Amanda when purchasing an Infiniti Q50.","key_phrases":["Aidan knew everything about the car inside and out","never pushed us or sold us","financing was made very easy","sat in the car for at least 20 minutes to give us the tour"]},"ChdDSUhNMG9nS0VJQ0FnSUNDb1A2NDJBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Ken"],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience with a staff member named Ken and looks forward to meeting with him again.","key_phrases":["Very nice guy","looking forward to meeting with him again"]},"ChZDSUhNMG9nS0VJQ0FnSUM4cWMyVFVBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution","communication"],"entities":{"technicians":["Eric"],"services":["car-sales","used-car-purchase"],"problems":["concerns-about-the-car-of-interest"]},"one_line_summary":"Janice praises Bill Dodge for two outstanding car-buying experiences, especially highlighting sales rep Eric Michelson's professionalism and above-and-beyond service.","key_phrases":["never ever had any type of sale pushing on me","earned my trust","went above and beyond","every last detail was brought up to my expectations"]},"ChdDSUhNMG9nS0VJQ0FnSURjN2NYczhRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Liam"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had their best car buying experience thanks to salesperson Liam, who listened to their preferences and found the perfect vehicle.","key_phrases":["ask for Liam","Told him what I liked","found me the perfect car","Best car buying experience I have had"]},"ChdDSUhNMG9nS0VJQ0FnSURjamYtTXdBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Ken","David"],"services":["used-car-sales","auto-financing"],"problems":[]},"one_line_summary":"A car industry veteran praises Ken and David for their straightforward pricing and professional handling of the financing process.","key_phrases":["pricing was straightforward and aggressive up front","handled very professionally","great experience from start to finish","these guys do it right"]},"ChZDSUhNMG9nS0VJQ0FnSURjcHJXNEZnEAE":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["oil-change"],"problems":["slow-service-time"]},"one_line_summary":"Customer found the oil change service too slow at 1 hour and 20 minutes.","key_phrases":["Oil change 1hr and 20 mins","that's pretty slow"]},"ChZDSUhNMG9nS0VJQ0FnSURjdk02dE93EAE":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["George","Tori"],"services":["used-car-purchase"],"problems":["disrespectful-and-gendered-treatment-by-sales-advisor","inappropriate-language-used-by-staff-in-showroom","confusing-communication-during-purchase-process"]},"one_line_summary":"Customer reports disrespectful, gendered treatment by a sales advisor and inappropriate showroom language, while noting the sales manager Tori was professional and courteous.","key_phrases":["snapped at me several times and cut me off","disrespectful, gendered and inappropriate","'Your girl's here'","misogynist behavior seems to be part of the greater office culture"]},"ChdDSUhNMG9nS0VJQ0FnSURjeE5iVnBBRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["problem_resolution","scheduling","responsiveness"],"entities":{"technicians":[],"services":["used-truck-sale","auto-repair"],"problems":["check-engine-light","10-stored-diagnostic-codes-on-2019-gmc-sierra","unable-to-get-repair-appointment"]},"one_line_summary":"Customer bought a 2019 GMC Sierra two months ago and is frustrated that ongoing mechanical issues with 10 stored codes remain unresolved and appointments are unavailable.","key_phrases":["cant seem to fix any of the problems","10 codes stored in this 2019 sierra","carry a scan tool around with me","beyond unhappy with the service after the sale"]},"ChZDSUhNMG9nS0VJQ0FnSURjLU1lYkZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer had a great, courteous, and professional car-buying experience at Bill Dodge Auto Group.","key_phrases":["great buying experience","courteous and professional"]},"ChdDSUhNMG9nS0VJQ0FnSURjcUlLaHRRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","technical_knowledge","pricing"],"entities":{"technicians":["Eric","Jason"],"services":["new-vehicle-purchase","trade-in","bluetooth-setup"],"problems":[]},"one_line_summary":"Customer praises Eric for explaining new features and securing a better trade-in price, and Jason for setting up electronic and Bluetooth connections.","key_phrases":["great job explaining details on new features","helped in setting up electronic and blue tooth connections","get a better price on the trade in"]},"ChZDSUhNMG9nS0VJQ0FnSUNjcC1mSVNnEAE":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["communication","professionalism","responsiveness","courtesy"],"entities":{"technicians":[],"services":["bad-credit-financing"],"problems":["bad-credit","no-vehicle-financing-approved","salesman-failed-to-follow-up","wasted-time-with-no-resolution"]},"one_line_summary":"Customer was assured she could be helped with bad credit financing but was given the runaround all day and never received a promised follow-up call.","key_phrases":["assured me they could help me no matter what","gave me the run around for hours","said he was gunna call me & never did","I have a baby on the way and apparently he didnt care"]},"ChdDSUhNMG9nS0VJQ0FnSUNjdmV1RF9RRRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["pricing","professionalism","responsiveness","communication"],"entities":{"technicians":[],"services":["truck-sales","trade-in-valuation","test-drive"],"problems":["trade-in-valued-6-000-below-kbb","no-negotiation-on-new-truck-price","felt-ignored-and-judged-by-staff"]},"one_line_summary":"Customer had two negative experiences at Bill Dodge, citing a severely undervalued trade-in and lack of effort from sales staff, ultimately taking their business elsewhere.","key_phrases":["$6,000 below KBB value","like being slapped in the face","didn't even try and lower the price","give them a second chance"]},"ChdDSUhNMG9nS0VJQ0FnSUNjeWJHZzlBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Ken"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a stress-free car purchase experience thanks to a friendly salesperson named Ken.","key_phrases":["nice guy","stress free","our purchase"]},"ChZDSUhNMG9nS0VJQ0FnSUNjeHBDVE1BEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["vehicle-leasing","kia-soul-lease"],"problems":[]},"one_line_summary":"Customer had a smooth and reasonably priced lease transition into a new solar yellow Kia Soul.","key_phrases":["smooth transition","old leased vehicle to new leased one","reasonable price","love my new solar yellow Kia Soul"]},"ChdDSUhNMG9nS0VJQ0FnSUNzNUl5dXJ3RRAB":{"sentiment":"negative","sentiment_score":-0.4,"aspects_mentioned":["courtesy","professionalism","responsiveness","communication","problem_resolution"],"entities":{"technicians":[],"services":["truck-purchase","post-sale-support"],"problems":["truck-issue-less-than-a-month-after-purchase","no-callback-from-salesperson-after-one-week"]},"one_line_summary":"Customer had a positive sales experience but was left without a callback for a week after reporting a truck issue post-purchase.","key_phrases":["cordial and helpful","never received a call back after a WEEK","Less than a month after purchase","I'm sensing an issue"]},"ChZDSUhNMG9nS0VJQ0FnSUNzOTluUEdREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a wonderful experience with great people and loves their new car.","key_phrases":["Great people","Wonderful experience","Super car"]},"ChZDSUhNMG9nS0VJQ0FnSUNzM0llMFlnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":["Liam"],"services":["car-dealership-sales"],"problems":[]},"one_line_summary":"A loyal 10-year customer praises salesperson Liam Gibbons for making their most recent dealership visit exceptionally fast and easy.","key_phrases":["best one yet","streamlined and easy","in and out in less than 2 hours","highly recommend working with him"]},"ChZDSUhNMG9nS0VJQ0FnSUNzOUtmY0NBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer enthusiastically praises Bill Dodge Auto Group as the best dealership in Maine.","key_phrases":["simply the best","best in Maine"]},"ChdDSUhNMG9nS0VJQ0FnSUNzdEwtbnFRRRAB":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","trade-in-valuation"],"problems":["rude-staff-member-handling-trade-in-valuation"]},"one_line_summary":"Sales staff were helpful and kind, but the trade-in valuation representative was rude during the Jeep purchase process.","key_phrases":["sales staff were nice and worked hard","help make the deal","person that does the trade in values","was rude"]},"ChZDSUhNMG9nS0VJQ0FnSURNNDlTYU1REAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Liam"],"services":["vehicle-trade-in","new-car-purchase","vehicle-financing"],"problems":["owed-money-on-current-car","needed-larger-and-safer-vehicle-for-growing-family"]},"one_line_summary":"Liam Gibbons helped a customer transition from a car with negative equity into a KIA Sportage that fit their family's needs and budget.","key_phrases":["walked me around showed me all the best options","worked with me via phone, in person, and over emails","very honest and on top of his game","The guy can make magic happen"]},"ChZDSUhNMG9nS0VJQ0FnSURNck03VERnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Liam"],"services":["car-selling"],"problems":[]},"one_line_summary":"Customer had an excellent experience selling their car, praising Liam for going above and beyond with exceptional service.","key_phrases":["extremely helpful","went above and beyond","exceptional customer service","recommend Bill Dodge to the nth degree"]},"ChZDSUhNMG9nS0VJQ0FnSUNNb2ZYc2FREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Quentin","Matt","Chris"],"services":["kia-lease","lease-renewal"],"problems":[]},"one_line_summary":"Customer had an excellent lease renewal experience for a Kia Optima, praising the team for being smooth, supportive, and gracious throughout the process.","key_phrases":["first rate experience","leasing process smooth, supportive, and even enjoyable","every question was answered fully","top-notch dealer"]},"ChdDSUhNMG9nS0VJQ0FnSUQwdzRiSnJnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Cheyenne"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"A loyal customer praises their third car purchase at Bill Dodge, highlighting a consistently wonderful experience with Cheyenne's help.","key_phrases":["third car I've purchased through Bill Dodge","every experience has been wonderful","Cheyenne helped me"]},"ChZDSUhNMG9nS0VJQ0FnSUQwbGUzZUpnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["John"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer purchased their third vehicle from salesperson John Conover and highly recommends working with him.","key_phrases":["3rd vehicle purchased","John Conover","great to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUQwdWRfT1R3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["vehicle-purchase","warranty"],"problems":[]},"one_line_summary":"Customer had a pressure-free, courteous car-buying experience with an impressive warranty and recommends the dealership to others.","key_phrases":["Courteous personnel","No pressure","Impressive warranty","Recommended to family and friends"]},"ChdDSUhNMG9nS0VJQ0FnSUQwc3RDNTJnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an excellent experience and found the perfect car with help from the dealership.","key_phrases":["Excellent service","perfect car","I love it"]},"ChZDSUhNMG9nS0VJQ0FnSUMwbmFIaEVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["David","Ryan"],"services":["used-car-purchase"],"problems":[]},"one_line_summary":"Customer drove from Vermont to purchase a Tacoma and praised David and Ryan for making the process quick and easy.","key_phrases":["awesome experience","drove all the way from VT","making the process quick and easy","all around great staff"]},"ChdDSUhNMG9nS0VJQ0FnSUMwc082em1nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Sandra","Eric","Jason"],"services":[],"problems":[]},"one_line_summary":"Customer was highly pleased with the service provided by Sandra, Eric, and Jason Howard.","key_phrases":["Great customer service","Pleased with everyone I worked with","Sandra, Eric and Jason Howard"]},"ChZDSUhNMG9nS0VJQ0FnSURVNVBUTWZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","responsiveness","communication","professionalism","courtesy"],"entities":{"technicians":["Danny","Eric"],"services":["new-car-purchase","trade-in","test-drive"],"problems":[]},"one_line_summary":"Customer traveled from out of state and had an excellent buying experience with prompt, friendly service and a great deal on both the car and trade-in.","key_phrases":["prompt in responding and very friendly","held the car for me without even taking a deposit","extensive test drive","breath of fresh air compared to my past car purchases"]},"ChZDSUhNMG9nS0VJQ0FnSUNndExqU1VBEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a positive car-buying experience at Bill Dodge Auto Group and feels well treated.","key_phrases":["Bought our last car here","done right by us"]},"ChZDSUhNMG9nS0VJQ0FnSUNVamJxLWVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["George"],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a wonderful car-buying experience, praising dealer George Van Syckel for being knowledgeable, kind, and attentive to her needs.","key_phrases":["knew exactly what I wanted and needed","very wonderful experience","extremely helpful","everyone there was very kind"]},"ChdDSUhNMG9nS0VJQ0FnSUNVbGVUWWdnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a positive car-buying experience with staff who were patient, flexible, and professional.","key_phrases":["terrific to work with","very positive, patient and flexible","definitely buy from them in the future"]},"ChZDSUhNMG9nS0VJQ0FnSUNVbFlxY2J3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had an outstanding car-buying experience, praising the team for being efficient, accommodating, and extremely helpful.","key_phrases":["efficient, accommodating and extremely helpful","overall amazing experience","best one I've had while buying a car"]},"ChdDSUhNMG9nS0VJQ0FnSUNVZ2YzVi1RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Quentin"],"services":["car-sales","first-time-car-buying"],"problems":[]},"one_line_summary":"Quentin and the team made the customer's first car-buying experience easy and pressure-free.","key_phrases":["helpful and not pushy","did everything in their power","make the sale happen","first time car buying experience wonderful"]},"ChZDSUhNMG9nS0VJQ0FnSUNVeUxyN2NBEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":[],"services":["new-truck-sales","used-truck-sales"],"problems":["sales-representative-failed-to-check-inventory","no-attempt-to-engage-or-assist-customers-looking-for-a-gmc-truck"]},"one_line_summary":"A couple shopping for their first GMC truck left disappointed after a salesperson dismissed their inquiries without checking inventory or making any effort to assist them.","key_phrases":["didn't ask us new or used","didn't check inventory or anything","will take our business elsewhere","he told us no"]},"ChZDSUhNMG9nS0VJQ0FnSURrakxxN0dnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["vehicle-sales","auto-financing"],"problems":[]},"one_line_summary":"Customer had a smooth and simple buying experience with the sales and finance team and loves their new vehicle.","key_phrases":["straightforward and simple as possible","left with a vehicle we love","very happy with our experience","sales and finance department"]},"ChZDSUhNMG9nS0VJQ0FnSURZLTZiMUNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["airbag-recall-service"],"problems":["airbag-recall"]},"one_line_summary":"Customer praises the service department for going above and beyond during a free airbag recall replacement.","key_phrases":["Service Department was outstanding","went above and beyond","free airbag recall","Excellent Customer Service"]},"ChZDSUhNMG9nS0VJQ0FnSURZd3V6U2JREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","responsiveness","professionalism"],"entities":{"technicians":[],"services":["used-car-purchase","tire-pressure-sensor-repair"],"problems":["tire-pressure-sensor-not-reading-psi"]},"one_line_summary":"Customer purchased a vehicle and was impressed when the dealership immediately fixed a tire pressure sensor issue with no hassle during a follow-up visit.","key_phrases":["immediately took charge and fixed the problem no questions asked","Very happy with the buying experience","Quality cars and trucks","would recommend to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSURZc09mRzhRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["car-buying"],"problems":[]},"one_line_summary":"Customer praises Bill Dodge Auto Group for excellent service, the best deal, and an easy car buying experience.","key_phrases":["Excellent service","Best deal around","easy car buying experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNZaUxxVE1REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Ken","Tori","Bob"],"services":["car-purchase","repair-service"],"problems":[]},"one_line_summary":"Customer praises sales team members Ken and Tori for a great car purchase experience and credits Bob's repair service for choosing Bill Dodge.","key_phrases":["great people to work with","could not have had better service","repair service I have had on my Saturn","why I chose Bill Dodge"]},"ChZDSUhNMG9nS0VJQ0FnSUNZaUtuSmVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Tori","George"],"services":["auto-financing","car-purchase"],"problems":[]},"one_line_summary":"Customer praises Tori and George van Syckel for their outstanding help getting financing and into a car.","key_phrases":["best team you could ask for","get you financed and in a car","great service and great people","appreciate everything y'all did"]},"ChdDSUhNMG9nS0VJQ0FnSURvXy15RDN3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Chris"],"services":["vehicle-purchase","future-service-appointments"],"problems":[]},"one_line_summary":"Customer had an excellent buying experience with Chris and the team at Bill Dodge, feeling personally attended to and finding exactly the vehicle they wanted.","key_phrases":["great to work with Chris","felt as though I was the only customer","answered all my questions","found me the exact vehicle I wanted"]},"ChZDSUhNMG9nS0VJQ0FnSURvODZidER3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer praises the salesmen for being friendly, not pushy, and straightforward without gimmicks.","key_phrases":["Very nice salesmen","Not pushy","won't waste your time with gimmicks"]},"ChZDSUhNMG9nS0VJQ0FnSURnNnRfcUdREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["John","Bob"],"services":["fleet-management","new-car-purchase","vehicle-maintenance"],"problems":[]},"one_line_summary":"A long-term customer praises Bill Dodge for outstanding car buying and maintenance service for both personal and business fleet needs across many years.","key_phrases":["working with Bill Dodge for years","John Bolling is our go-to guy","Bob Williams is a cut above","first car buying experience"]},"ChZDSUhNMG9nS0VJQ0FnSURnNXNtY2VBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Dan"],"services":["new-car-purchase"],"problems":[]},"one_line_summary":"Customer had a great experience purchasing a new 2018 Kia Optima with salesman Dan.","key_phrases":["purchase of our new 2018 Kia Optima was great","salesman Dan was great"]},"ChZDSUhNMG9nS0VJQ0FnSURna3JqYk5BEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a positive experience with a friendly and helpful salesman.","key_phrases":["friendly and very helpful","salesman was friendly"]},"ChdDSUhNMG9nS0VJQ0FnSURndGR2T29BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","punctuality"],"entities":{"technicians":[],"services":["truck-service"],"problems":[]},"one_line_summary":"Customer praises the service department for being courteous, answering all questions, and having the truck ready on time.","key_phrases":["Great service Dept","answered any and all questions","Truck was ready when they said it would be","Curtious"]},"ChZDSUhNMG9nS0VJQ0FnSURROW9xc0lnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Jacob"],"services":["used-car-sales","car-sales"],"problems":["initial-car-selection-didn-t-work-out"]},"one_line_summary":"First-time dealership customer praises salesman Jacob for finding the perfect car after an initial option didn't work out.","key_phrases":["first time dealing with an actual car dealership","great in finding me a great car","find me the perfect car","great to deal with"]},"ChdDSUhNMG9nS0VJQ0FnSUNRc3FPSDZRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["car-dealing"],"problems":[]},"one_line_summary":"Customer found the staff easy to work with and very friendly.","key_phrases":["easy to work with","very friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUN3akwzT3R3RRAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer dismisses Bill Dodge Auto Group with a brief and negative two-word response.","key_phrases":["No thanks"]},"ChZDSUhNMG9nS0VJQ0FnSURReGNLVUx3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer had a straightforward, honest buying experience with no gimmicks and appreciated the hospitality offered.","key_phrases":["no tricks no bait and switch","just the price","water and coffee","great experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNBaE8tZ0pBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the efficient and professional service received at Bill Dodge Auto Group.","key_phrases":["efficient and professional treatment","Thank you all so much"]},"ChZDSUhNMG9nS0VJQ0FnSURndnVLU1p3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["wheel-service","auto-repair"],"problems":["issue-with-2-wheels"]},"one_line_summary":"Customer had a wheel issue that was resolved promptly and correctly through the service advisor and GM.","key_phrases":["done in a timely manner, correctly","issue with 2 wheels","service advisor arranged with GM to resolve it","All good"]},"ChdDSUhNMG9nS0VJQ0FnSUNBbVp5UHVBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a pleasant experience with a knowledgeable and courteous salesman.","key_phrases":["very pleasant experience","very knowledgeable","courteous"]},"ChZDSUhNMG9nS0VJQ0FnSURBXy11eURnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-purchase"],"problems":[]},"one_line_summary":"Customer gives Bill Dodge Auto Group a perfect 10 rating, calling it an awesome place to buy cars.","key_phrases":["awesome place to buy cars","rate Bill Dodge a 10","all awesome"]},"ChZDSUhNMG9nS0VJQ0FnSUNndHVTMFZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Anthony","Michael"],"services":["auto-loan","car-sales","lease-exit"],"problems":["poor-credit-history","need-to-exit-honda-lease"]},"one_line_summary":"Despite poor credit, Anthony secured a loan for a 2017 Altima and helped the customer exit a Honda lease, with salesman Michael also praised for working in the customer's favor.","key_phrases":["did everything in his power to secure a loan","got me out of my Honda lease","worked out better in my favor","recommend Bill Dodge Saco stores to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNnMXBDTFFREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief but enthusiastic five-star review expressing amazement with Bill Dodge Auto Group.","key_phrases":["Amazing"]},"ChdDSUhNMG9nS0VJQ0FnSURRbUtHc3VnRRAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["communication","courtesy","punctuality","cleanliness","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["oil-change","tire-rotation","car-wash","recall-inspection"],"problems":["long-wait-times","poor-communication","inadequate-car-wash","unaddressed-recall-issues","staff-inattentiveness"]},"one_line_summary":"Customer feels rushed and ignored at the service department, citing long waits, a poor car wash, and unresolved recall concerns on their truck.","key_phrases":["hurd you in like cattle","make you feel like you are intruding","car wash is a joke","don't have the time or just don't want to"]},"ChdDSUhNMG9nS0VJQ0FnSUNncTZMNHd3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Andie"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises the sales crew and specifically highlights Andie Ewing as an exceptional saleswoman.","key_phrases":["sales crew was awesome","answered all of my question","Andie Ewing is A+++++","sales woman"]},"ChdDSUhNMG9nS0VJQ0FnSUNneXV1SjJ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer consistently experiences professional service at Bill Dodge Auto Group.","key_phrases":["always very professional","go in for service"]},"ChdDSUhNMG9nS0VJQ0FnSURROFpYRnVRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer gives a brief five-star review praising the service at Bill Dodge Auto Group.","key_phrases":["Great service!"]},"ChdDSUhNMG9nS0VJQ0FnSURnM0lIZHRBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Long-time customer praises the consistently excellent service at Bill Dodge Auto Group.","key_phrases":["Excellent service","as always"]},"ChdDSUhNMG9nS0VJQ0FnSUNnX2VLeHRnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Michael"],"services":["vehicle-purchase","sales"],"problems":[]},"one_line_summary":"A repeat customer praises salesman Michael for being informative, non-pushy, and providing outstanding customer service.","key_phrases":["customer service is outstanding","very informative and caring","Did not push me at all","second vehicle purchase"]},"ChdDSUhNMG9nS0VJQ0FnSUNReGVpZmpRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":["Amanda"],"services":["new-car-purchase","trade-in"],"problems":["negative-equity-on-older-car"]},"one_line_summary":"Customer praises the Brunswick team for staying late and securing an excellent deal despite being upside down on a trade-in, resulting in a new Hyundai Elantra purchase.","key_phrases":["best team","stayed late","excellent deal","upside down on an older car"]},"ChZDSUhNMG9nS0VJQ0FnSUN3OE5fcUt3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Bill Dodge for consistently going above and beyond with their service.","key_phrases":["goes above and beyond","can't praise them enough","as always"]},"ChZDSUhNMG9nS0VJQ0FnSURndXR6bEZREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","punctuality","communication","cleanliness"],"entities":{"technicians":["Eric"],"services":["inspection-sticker","wiper-replacement","vehicle-wash"],"problems":[]},"one_line_summary":"Customer had a smooth visit for an inspection sticker and wiper replacement, praising Eric and the team for their friendliness and communication.","key_phrases":["greeted promptly","always pleasant and friendly","Eric always makes sure I am informed","vehicle was washed"]},"ChdDSUhNMG9nS0VJQ0FnSURnM29TamlRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","problem_resolution","cleanliness"],"entities":{"technicians":[],"services":["vehicle-detailing","multi-point-service"],"problems":[]},"one_line_summary":"Customer had multiple vehicle concerns addressed successfully and was delighted with the detailing results.","key_phrases":["friendly, efficient service","all were addressed without issue","vehicle detailed","looked fantastic after"]},"ChdDSUhNMG9nS0VJQ0FnSUNRdDdfT19BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises consistently professional greetings and top-notch service at Bill Dodge Auto Group.","key_phrases":["greeted professionally and personally","service continues to be top notch","always"]},"ChZDSUhNMG9nS0VJQ0FnSUN3ejU2eEtnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Mike"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a smooth, pressure-free car buying experience with knowledgeable and personable sales agent Mike Myers.","key_phrases":["smooth and easy once I decided on a vehicle","very knowledgeable of the vehicle and it's safety features","felt no pressure","helped me find a good FIT"]},"ChdDSUhNMG9nS0VJQ0FnSUNnM3I3SDVBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","scheduling"],"entities":{"technicians":["Marty"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer had a quick and easy vehicle purchase experience with Bill Dodge and Marty and would buy again.","key_phrases":["great and easy to work with","whole process was quick","all of our questions were answered","would buy from bill dodge again"]},"ChZDSUhNMG9nS0VJQ0FnSURRXzlMVWNREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer had a smooth appointment with the service department, with the car completed faster than expected.","key_phrases":["Appointment was smooth","done in less than expected","Would recommend their service department"]},"ChZDSUhNMG9nS0VJQ0FnSUNRMl9TNFNBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":["Ryan","Tim"],"services":["used-car-sales","vehicle-service-appointment"],"problems":[]},"one_line_summary":"Customer praises both their outstanding prior buying experience and their first service appointment, highlighting excellent staff in sales and service.","key_phrases":["buying experience was outstanding","great to be back","excellent Sales Manager","Tim Bryant in the Service Department is awesome"]},"ChdDSUhNMG9nS0VJQ0FnSUNRbDd1U213RRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["pricing","communication","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["oil-change","filter-replacement","vehicle-maintenance"],"problems":["price-quote-discrepancy","unexpected-higher-bill","misleading-phone-quote","unapproved-additional-charges"]},"one_line_summary":"Customer was misled by a phone price quote and received a much higher bill than expected, with no resolution offered when she raised her concern.","key_phrases":["quoted a price for services","much much higher than I was anticipating","did not matter at all","not my first bad experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNRMUp1OWhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","responsiveness"],"entities":{"technicians":["Bob","John"],"services":["vehicle-service","customer-shuttle"],"problems":[]},"one_line_summary":"Customer praises Bob Williams, John Carey, and the GM team for great service, accommodating attitude, and an early pickup.","key_phrases":["always the best experience","great customer relations","always accommodating","Thanks for picking me up early Bob"]},"ChZDSUhNMG9nS0VJQ0FnSURnb2F6UVVBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution","responsiveness","courtesy"],"entities":{"technicians":[],"services":["auto-repair","customer-transportation"],"problems":["car-in-for-service-with-no-loaner-vehicle-available"]},"one_line_summary":"Customer had an outstanding experience at Bill Dodge Brunswick, praising their pickup/drop-off service and flexibility when no loaner car was available.","key_phrases":["outstanding experience","pick me up and drop me off","two days without my car and no loaner","worked with to get me taken care of"]},"ChZDSUhNMG9nS0VJQ0FnSURBb1lQNkFnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["John","Matt"],"services":["vehicle-purchase","vehicle-servicing"],"problems":[]},"one_line_summary":"A loyal customer praises the stress-free buying and servicing experience at Bill Dodge Auto Group, highlighting staff members John Hale and Matt Taiani.","key_phrases":["easy, non stress experience","rest easy to know that my expectations will be met","highly recommend them to others","purchase and servicing my vehicles"]},"ChdDSUhNMG9nS0VJQ0FnSUNBeExTOTBnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","communication","technical_knowledge"],"entities":{"technicians":["Tim"],"services":["auto-repair"],"problems":[]},"one_line_summary":"Customer praises prompt service and clear communication from Tim Bryant and the technicians regarding vehicle concerns and solutions.","key_phrases":["work was preformed promptly","great job in explaining concerns and solutions","while vehicle was waited for"]},"ChZDSUhNMG9nS0VJQ0FnSURBX3B6cEtREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"The reviewer enthusiastically praises the service at Bill Dodge Auto Group with a brief but glowing endorsement.","key_phrases":["Amazing service"]},"ChdDSUhNMG9nS0VJQ0FnSUNBbW9EXzFRRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer was impressed by how quickly their visit was completed.","key_phrases":["In and out fast"]},"ChZDSUhNMG9nS0VJQ0FnSUNnLXNPMGVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises the quick and on-time service received at Bill Dodge Auto Group.","key_phrases":["fantastic job","quick, on time service"]},"ChdDSUhNMG9nS0VJQ0FnSUN3M1lyMHRBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Robert","Patrick"],"services":["new-car-sales"],"problems":[]},"one_line_summary":"Customer had a flawless car-buying experience with sales consultant Robert Wells and General Manager Patrick Sullivan, rating them five out of five in every aspect.","key_phrases":["made this sales experience a pleasure","car of my dreams","five out of five in every aspect","not one thing I could possibly say was an issue"]},"ChZDSUhNMG9nS0VJQ0FnSURRc05DQ0hnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["used-car-sales"],"problems":["first-color-choice-unavailable"]},"one_line_summary":"Customer is very satisfied with her new car purchase, praising the staff for listening to her needs and finding her the right vehicle despite her first color choice being unavailable.","key_phrases":["love my new car","they listened to what I wanted","car I wanted with few miles","would work with them again"]},"ChdDSUhNMG9nS0VJQ0FnSURRaGFDZnZBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["new-car-purchase","vehicle-feature-orientation"],"problems":[]},"one_line_summary":"Customer praised thorough communication, transparent pricing breakdown, and a detailed feature walkthrough before leaving the lot.","key_phrases":["broke down all the expenses on paper","100% satisfied with my choice","long checklist of options","knew how to use every feature"]},"ChZDSUhNMG9nS0VJQ0FnSUNReTZUZ0NBEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief five-star review simply stating 'Great' with no further detail.","key_phrases":["Great"]},"ChZDSUhNMG9nS0VJQ0FnSURnNi1qNU1REAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["interior-detailing"],"problems":["dog-hair-and-mess-inside-vehicle"]},"one_line_summary":"Customer is very pleased with the interior detailing results on a dog-hair-filled 7-year-old car.","key_phrases":["car came out fantastic","hair, nose prints and who knows what else","would not hesitate to have them do the interior again"]},"ChZDSUhNMG9nS0VJQ0FnSUNnN0pyMlZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Amanda"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer had a great, pressure-free car buying experience with Amanda.","key_phrases":["did a great job helping us find a vehicle","didn't feel pressured at all","great experience"]},"ChdDSUhNMG9nS0VJQ0FnSURneDlYYnVRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","pricing","punctuality"],"entities":{"technicians":[],"services":["shuttle-service","auto-service"],"problems":[]},"one_line_summary":"Customer praises the service team for their kindness, cost savings, and reliable shuttle pickup and drop-off.","key_phrases":["couldn't have been nicer","saved me money where they could","picked me up and dropped me off when they said they would","Rare!"]},"ChdDSUhNMG9nS0VJQ0FnSURBbV9UTTB3RRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["punctuality","communication","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["oil-change","maintenance-checkup","key-diagnosis","anti-freeze-inspection"],"problems":["key-malfunction","poor-gas-mileage","anti-freeze-issue","car-not-serviced-by-promised-time","lack-of-communication-from-service-desk"]},"one_line_summary":"Customer is highly dissatisfied after her maintenance appointment ran past the promised time with no updates, her car was untouched when she arrived, and the service representative failed to follow up as promised.","key_phrases":["car hadn't even been touched yet","she never called me back","I had children to go pick up","very unhappy with the service"]},"ChZDSUhNMG9nS0VJQ0FnSURnN05lamJBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism","responsiveness"],"entities":{"technicians":["Bob","Monica"],"services":["truck-service","loaner-vehicle"],"problems":["waiting-for-a-part"]},"one_line_summary":"Customer praises service manager Bob and staff member Monica for their exceptional communication, courtesy, and attentiveness during a truck service visit.","key_phrases":["very accommodating","prompt on getting me up to date information","ran out the door in the pouring rain","always make the experience a pleasant one"]},"ChZDSUhNMG9nS0VJQ0FnSURRbWFDNGJnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["John"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises salesman John for helping them find the right vehicle.","key_phrases":["great salesman","bought a vehicle that suits us best"]},"ChZDSUhNMG9nS0VJQ0FnSURBbU5qT0dBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["new-vehicle-purchase"],"problems":[]},"one_line_summary":"Customer praises Bill Dodge Auto Group for their friendliness and exceptional effort in getting him into a new vehicle.","key_phrases":["more than friendly","bent over backwards","brand new vehicle","Thank you Bill Dodge"]},"ChZDSUhNMG9nS0VJQ0FnSUNnOS1ySk1BEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Bill Dodge Auto Group for fast and efficient service.","key_phrases":["Fast and efficient","Thanks Bill Dodge"]},"ChZDSUhNMG9nS0VJQ0FnSURnaHVTbE5REAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Tevis"],"services":["vehicle-sales"],"problems":[]},"one_line_summary":"Customer praises salesperson Tevis for being honest, knowledgeable, and low-pressure throughout the car-buying process.","key_phrases":["relaxed and honest","without a lot of pressure","knowledgeable about the features","easy to talk to"]},"ChZDSUhNMG9nS0VJQ0FnSURRbnU2UUZREAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["car-sales"],"problems":[]},"one_line_summary":"Customer had a smooth, stress-free car buying experience compared to Portland dealerships.","key_phrases":["fine car sales experience","did not leave exasperated","Portland dealerships"]},"ChdDSUhNMG9nS0VJQ0FnSUN3a3ZPV21BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","punctuality","professionalism"],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer praises Bill Dodge Auto Group for timely vehicle servicing and consistently friendly, professional staff.","key_phrases":["Fantastic customer service","timely manner","friendly staff","Great overall experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNnbE11bHNRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","communication","professionalism","scheduling"],"entities":{"technicians":[],"services":["new-car-purchase","online-sales"],"problems":[]},"one_line_summary":"Customer had an efficient and stress-free car buying experience after negotiating the price online beforehand.","key_phrases":["Straight-up and thoughtful on-line discussions","price was already negotiated before-hand","car was sitting and ready","least stressful car buying experience"]},"ChZDSUhNMG9nS0VJQ0FnSUNnN3RfR1V3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer praises Bill Dodge Service Center for proactively correcting a mistake without being asked, highlighting their honesty.","key_phrases":["totally covered for it without me even asking","honest businesses","can't say enough about how great the service center is"]}},"faq":[{"question":"Is Bill Dodge Auto Group professional?","answer":"Based on 683 reviews mentioning professionalism & conduct, 92.8% report positive experiences. Customers frequently mention \"Professional\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21WaFdUZzBhamhPTURobVF6WkVTRWRSWDIxU1VsRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xScVJrdERRazAzVWpkdFlYYzNiM1ZXT0MxMVNFRRAB","Ci9DQUlRQUNvZENodHljRjlvT200NGNEZERZall0WHpOemExOTFkbTl0ZFVsdmVXYxAB"]},{"question":"Is Bill Dodge Auto Group courteous and friendly?","answer":"Based on 458 reviews mentioning courtesy & friendliness, 97.6% report positive experiences. Customers frequently mention \"friendly staff\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21WaFdUZzBhamhPTURobVF6WkVTRWRSWDIxU1VsRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xScVJrdERRazAzVWpkdFlYYzNiM1ZXT0MxMVNFRRAB","Ci9DQUlRQUNvZENodHljRjlvT200NGNEZERZall0WHpOemExOTFkbTl0ZFVsdmVXYxAB"]},{"question":"Is Bill Dodge Auto Group good at communicating with customers?","answer":"Based on 348 reviews mentioning communication & updates, 85.9% report positive experiences. Customers frequently mention \"great communication\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21WaFdUZzBhamhPTURobVF6WkVTRWRSWDIxU1VsRRAB","Ci9DQUlRQUNvZENodHljRjlvT200NGNEZERZall0WHpOemExOTFkbTl0ZFVsdmVXYxAB","Ci9DQUlRQUNvZENodHljRjlvT21RMFFtWjVTelJ6ZWtwalQzTjRSbEUxUXpCcFUzYxAB"]},{"question":"Is Bill Dodge Auto Group knowledgeable and skilled?","answer":"Based on 134 reviews mentioning technical knowledge & expertise, 88.1% report positive experiences. Customers frequently mention \"knowledgeable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xScVJrdERRazAzVWpkdFlYYzNiM1ZXT0MxMVNFRRAB","Ci9DQUlRQUNvZENodHljRjlvT200NGNEZERZall0WHpOemExOTFkbTl0ZFVsdmVXYxAB","Ci9DQUlRQUNvZENodHljRjlvT21RMFFtWjVTelJ6ZWtwalQzTjRSbEUxUXpCcFUzYxAB"]},{"question":"Is Bill Dodge Auto Group affordable and fairly priced?","answer":"Based on 129 reviews mentioning pricing & value, 86% report positive experiences. Customers frequently mention \"Great price\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21WaFdUZzBhamhPTURobVF6WkVTRWRSWDIxU1VsRRAB","Ci9DQUlRQUNvZENodHljRjlvT200NGNEZERZall0WHpOemExOTFkbTl0ZFVsdmVXYxAB","Ci9DQUlRQUNvZENodHljRjlvT21KcFNITm5NV1oxUWxObk9ETkxlVGxpVkd0aVVFRRAB"]},{"question":"Is Bill Dodge Auto Group effective at solving problems?","answer":"Based on 101 reviews mentioning problem resolution & effectiveness, 54.5% report positive experiences. Customers frequently mention \"It wont get you anything\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21KcFNITm5NV1oxUWxObk9ETkxlVGxpVkd0aVVFRRAB","Ci9DQUlRQUNvZENodHljRjlvT21RMFFtWjVTelJ6ZWtwalQzTjRSbEUxUXpCcFUzYxAB","Ci9DQUlRQUNvZENodHljRjlvT21nNFlraHdVMVp2U0VSVk9HaFNOVkk0VGt0Zk0yYxAB"]},{"question":"Is Bill Dodge Auto Group responsive and quick?","answer":"Based on 99 reviews mentioning responsiveness & speed, 62.6% report positive experiences. Customers frequently mention \"Fast\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21WZlQzWndXV2RRWm1WNE0ybzFMWHBHWW01eFltYxAB","Ci9DQUlRQUNvZENodHljRjlvT21rNU0zaFBhazVrVlhweVNFTnZjbEoyYTNkUWVFRRAB","Ci9DQUlRQUNvZENodHljRjlvT21ZeFFUQldiRzQxVG5Cb1ZqVmllak5SWkdaQ1IwRRAB"]},{"question":"Is Bill Dodge Auto Group easy to schedule with?","answer":"Based on 50 reviews mentioning scheduling & booking ease, 72% report positive experiences. Customers frequently mention \"Quick and easy!\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21WaFdUZzBhamhPTURobVF6WkVTRWRSWDIxU1VsRRAB","Ci9DQUlRQUNvZENodHljRjlvT21GTlZXeHlWamhMY1c0dFJuUTFTRGwxZERkaVpVRRAB","Ci9DQUlRQUNvZENodHljRjlvT20wNU4yUlpiWEZZZUZsaVVWYzJSWHBUVmt3MlVWRRAB"]},{"question":"Is Bill Dodge Auto Group on time for appointments?","answer":"Based on 37 reviews mentioning punctuality & on-time service, 83.8% report positive experiences. Customers frequently mention \"quick\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25WYVVHZDFRbFl4TUhWNVFsODFaVW95ZWkxMWIzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2kxallWZDFkbGxyVGtWdGRTMTBUemswVGw5RFNrRRAB","Ci9DQUlRQUNvZENodHljRjlvT25BMFJrZGpTSGR3VkhKblVXaEZSbVpmY1ZKd1FrRRAB"]},{"question":"Is Bill Dodge Auto Group clean and tidy?","answer":"Based on 19 reviews mentioning cleanliness & tidiness, 73.7% report positive experiences. Customers frequently mention \"clean\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pWU09YVm9SVVZ5ZUZodE5ERnRNVnBYYUhJMU0wRRAB","Ci9DQUlRQUNvZENodHljRjlvT21kU056UkhjbVF5TFY5RlV6VkllWE42WjNCbFQxRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pkeFdIVXdMVWxwVmpSMFMyUjNVVWxCUzFOS01sRRAB"]},{"question":"Does Bill Dodge Auto Group handle vehicle purchase?","answer":"Vehicle Purchase appears in 410 of 999 reviews, 98.5% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21WaFdUZzBhamhPTURobVF6WkVTRWRSWDIxU1VsRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xScVJrdERRazAzVWpkdFlYYzNiM1ZXT0MxMVNFRRAB","Ci9DQUlRQUNvZENodHljRjlvT200NGNEZERZall0WHpOemExOTFkbTl0ZFVsdmVXYxAB"]},{"question":"Does Bill Dodge Auto Group handle customer service?","answer":"Customer Service appears in 394 of 999 reviews, 96.7% of them positive.","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnSURsdXBhdmdRRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tnMFFUTk1lakF4WnpGUU1EUTJXSFZGY0VWb2JYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2swNFdteHhMVkZSTFMxS1Mzb3hNek5GVUV0dE1IYxAB"]},{"question":"Does Bill Dodge Auto Group handle sales experience?","answer":"Sales Experience appears in 353 of 999 reviews, 97.2% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xScVJrdERRazAzVWpkdFlYYzNiM1ZXT0MxMVNFRRAB","Ci9DQUlRQUNvZENodHljRjlvT200NGNEZERZall0WHpOemExOTFkbTl0ZFVsdmVXYxAB","Ci9DQUlRQUNvZENodHljRjlvT21KcFNITm5NV1oxUWxObk9ETkxlVGxpVkd0aVVFRRAB"]},{"question":"Does Bill Dodge Auto Group handle sales staff?","answer":"Sales Staff appears in 120 of 999 reviews, 98.3% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25STkxXeFViRVU1VEROeVp6UjZiMjFrTWpWdk1GRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tkdlJXaE9YMWxtVmprNU5HVktiVUZ1TVVwNmJuYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xGQ05UUkZMVkZpYlZCMVVHMW9ibDl4VEZWR1NtYxAB"]},{"question":"Does Bill Dodge Auto Group handle financing & finance process?","answer":"Financing & Finance Process appears in 81 of 999 reviews, 97.5% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21WaFdUZzBhamhPTURobVF6WkVTRWRSWDIxU1VsRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xCc2VVVTVUV3Q0V1c1M1kyNHlUbDlrVHpoU1RFRRAB","Ci9DQUlRQUNvZENodHljRjlvT25SMlZ6RTNZMDQzWTBScVEyNUlhRFUyVlRGcU1WRRAB"]}],"summary":"Bill Dodge Auto Group in Westbrook, Maine has accumulated 999 customer reviews spanning from January 2016 through June 2026, with an overall positive sentiment rate of 92.4% and a sentiment score of 0.79. The trend across this period is rated as improving. Professionalism and conduct is the most frequently discussed aspect, appearing in 683 reviews at 92.8% positive. Courtesy and friendliness ranks second by mention count at 458 reviews and earns the highest aspect score at 97.6% positive. Communication and updates drew 348 mentions at 85.9% positive, while technical knowledge and expertise (134 mentions, 88.1% positive) and pricing and value (129 mentions, 86% positive) both reflect solid satisfaction. Two aspects warrant attention due to below-70% positive ratings. Problem resolution and effectiveness (101 mentions) sits at only 54.5% positive, indicating that a meaningful share of customers who experienced issues were dissatisfied with how those issues were handled. Responsiveness and speed (99 mentions) scored 62.6% positive, suggesting delays or slow turnaround are a recurring concern. Scheduling and booking ease (50 mentions) reached 72% positive, just above the threshold. On the service side, vehicle purchase and related categories dominate the review corpus and are rated exceptionally well: new car purchase (97 mentions) and vehicle sales (56 mentions) both sit at 100% positive, and vehicle purchase broadly (410 reviews) scores 98.5% positive. The sales experience topic (353 reviews, 97.2% positive), sales staff (120 reviews, 98.3% positive), and financing process (81 reviews, 97.5% positive) are also highly rated. Used vehicle purchase (44 reviews) is notably lower at 79.5% positive, and problem resolution as a topic (14 reviews) scores just 35.7% positive, reinforcing the pattern seen in the aspect data. Communication as a topic (22 reviews) also falls below the threshold at 68.2% positive. Among named staff, Liam is the most-mentioned individual with 44 references and a 4.9 average rating, followed by Amanda (35 mentions, 5.0), James (30 mentions, 5.0), Eric (29 mentions, 5.0), and Alec (28 mentions, 5.0). In summary, Bill Dodge Auto Group performs strongly in the sales and customer-facing experience dimensions but shows documented weaknesses in problem resolution effectiveness and service responsiveness.","pull_quote":"Across 999 reviews, Bill Dodge Auto Group earns 92.4% positive sentiment with near-perfect scores in vehicle sales, but problem resolution (54.5% positive) and responsiveness (62.6% positive) are recurring concerns."}