Thalassa Raasch
While I am happy with the car that I purchased from Bill Dodge’s PreOwned Super Center in Westbrook, I had a bad customer experience. George, the client advisor I was paired with snapped at me several times and cut me off in a way that was disrespectful, gendered and inappropriate (from when I asked for paperwork documenting work that had been done on the car that I was considering to when I expressed my frustration at the confusing communication I was receiving.) After that, I was relieved to interact with Sales Manager Tori who was professional and courteous. Unfortunately, this misogynist behavior seems to be part of the greater office culture; When I was in the waiting room to sign final paperwork, I heard another salesman say across the showroom, “Your girl’s here” (I’m a professional in my mid 30s) - shortly after a white male presenting client of the same age walks in and “Your customer is here” is called across the showroom. Language matters. Creating a space where customers feel safe and respected matters. I cannot in good faith recommend the Bill Dodge PreOwned Super Center especially if you identify as a woman, BIPOC, LGBTQIA, etc.
Response from owner
June 15, 2020
Other reviews
Devon Zych
Extremely professional and easy going staff that truly puts the customers needs and concerns first. Would highly recommend to anyone looking to purchase a new or used car.
Chris & Christi Gregory
John was amazing to work with, we were just there to look over a few trucks we saw online and we ended up leaving with one.
Ian Raven
Fabulous experience. Great staff, attentive and knowledgeable. Very easy purchase. Special shout out to James and Eric. Many thanks.
Marc Roberge
The experience was very good overall. We knew what we wanted and there was no pressure at any part of the process. There was a missed item on the vehicle after they finished with their inspection but they made sure to note it at will have it fixed ASAP. UPDATE: The item that was missed, and noted in the paperwork, is still not fixed. I have been getting the run around and every excuse in the book. They only seem to care about the sale and then you are a stranger looking for a handout. I would not recommend them for any type of business.