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Bill Dodge Auto Group

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Natalie Bullock

February 24, 2023 · review of Bill Dodge Auto Group

I am very disappointed with my recent experiences at Bill Dodge. I went in for some recall work and mentioned a new noise my car was making, as I was hoping they could take a look while I was there. They came back with what they believed was the problem and a quote for about $500. I trusted their opinion and had them proceed, only to hear my car making the exact same noise as I drove it home. I then went back and was told that my car needed extensive work, including a new catalytic converter, that was going to cost me close to $3,000 total. I have since taken it elsewhere for a second opinion only to find out that Bill Dodge completely misdiagnosed the issues happening with my car and were attempting to charge me an outrageous cost. I am left with the feeling that I was being taken advantage of and would not recommend servicing your vehicle here.

Response from owner

Thank you for taking the time to leave this feedback, Natalie. We are sorry to hear that you were disappointed with your recent service experience. Our service manager has attempted to reach you by phone and email to discuss these concerns in greater detail. Please feel free to contact him at your convenience at (207) 854-3200. We hope to hear from you soon!

February 27, 2023

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