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Bill Dodge Auto Group

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Marcia Elliott

January 15, 2026 · review of Bill Dodge Auto Group

I brought my husband’s 2025 Santa Cruz in to sell to the dealership at the end of October after he died. At that time The title needed to be transferred to me which took over two months since it was titled in Florida. The dealership kindly worked with their finance branch to do this and I brought the truck back in at the beginning of January. At this point they said they could only offer $2,000 less for the truck than what I was quoted regardless that the truck had only been garaged in between. Needless to say, I felt very disappointed that my original offer went down by so much while I waited for Hyundai to get back to me at a very difficult time. Dealing with Bill Dodge has been very trying in the end.

Response from owner

Hi Marcia, thank you for taking the time to share your experience, and first and foremost, we are truly sorry for your loss. We also appreciate the opportunity you gave us to assist you during such a difficult time, and we’re glad our team was able to help work through the title transfer process. We completely understand how disappointing it felt to see the offer change when the vehicle was garaged and not used. Unfortunately, market values shift, and between late October and early January the vehicle still depreciates and became a year older, which can impact the value. In addition, our team noted body damage that would need to be repaired in order for us to retail the vehicle, and we estimated that cost to be approximately $2,400, which also played a role in the updated offer. We are truly sorry that this experience was so trying and left you feeling disappointed as that is not what we ever want for our customers, especially during such a difficult time.

January 16, 2026

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Other reviews

December 9, 2024

Nancy Ayer

We were very very pleased with Bill Dodge and especially Alec Barry, who was so helpful and clear. All the people at Bill Dodge were very nice and very informed. We love our car and we will always recommend Bill Dodge as an excellent place to do business thank you so very much. Nancy Ayer and FR Vance

June 6, 2018

Joshua Buddemeyer

This was my first time dealing with an actual car dealership. My salesman Jacob was great in finding me a great car. When that one didn't quite work out he find me the perfect car for me. Bill Dodge was great to deal with. Thank you!

April 8, 2026

Barbara Brown

In 2024, I bought my 2021 KIA Sportage and love, love love it!! Bill Dodge was an excellent place for purchasing a car. They did me right and I would highly recommend them. A big shout out to John Conover my salesman! Go to John he's absolutely fantastic!! Attentive, Friendly, compassionate and not pushy at all. Always available to help with prompt responses, even after the sale!

December 31, 2024

Sandra Grenier

Liam was so helpful as a sales person and he has an awesome personality and he makes sure his customers are happy!