Peter McCoy
Just another update in the terrible experience I had here. Happened over a month ago. They did work on my vehicle that I did not ask for, then charged my girlfriend an astronomical price when she got there. Instead of calling me as I had discussed woth the service team, just hours before. My pil change should have been free with my vehicle purchase but apparently you have to write that down and hand it to every person at every step of the process for them to even pretend they know what you're talking about. But back to the real issue, they rotated my tires without asking and when I called them out on it, they just said "well it's not on the paper we have you fill out, so we just did it" like lol what???? You're company didn't put the service on the paper so you decided to just do it anyway AND charge me for it??? Like what kind of terrible way to run a buisness is that? Anyway, full mo they later, never got a call from the manager, never got my refund. -10/10 would not recommend to my worst enemy.
Response from owner
March 2, 2023
Other reviews
Diane Tinkham
Excellent service. Helped me get the perfect car. I love it!
Doug Franklin
Very easy to deal with and fair pricing.
Vickie Violette
I purchased a vehicle a week ago. I picked it up at night in the rain. Very excited but did not go over the vehicle completely. I drive home park the vehicle in my garage. I go out a few days later and there is a crack in the windshield. The response I got from Bill Dodge is “it’s like buying a cellphone, if the screen cracks when you walk out the it’s not covered.” I have never had a $40,000.00 vehicle compared to a cellphone. Bill Dodge is all about selling their customer loyalty program so the customer is loyal to them but to the same customer they are giving turning their backs and giving them the middle finger. Do yourself a great favor DO NOT BUY from these people.
Amy Cunningham
We arrived less than an hour before closing to purchase a car. Everyone from sales to finance departments were amazing and efficient and friendly despite staying an hour past closing to get us wrapped up. A very good experience and a quality product. Excited to drive my new Jeep.