Business Owners:Activate your site →
Bill Dodge Auto Group

Contact

Get in touch with Bill Dodge Auto Group

or call 8884641978

By submitting, you agree to be contacted about your request.

Brittany Taylor

May 23, 2024 · review of Bill Dodge Auto Group

I am thoroughly disgusted in the lack of due diligence this dealership provides prior to their customers attempting to purchase a vehicle. This is not only the first, but the SECOND time I had all intention of purchasing a vehicle from them, only to find out once I got there that it sold. I had spoken to someone ALL week, literally every day via email or text, regarding this specific vehicle. Made an appointment to meet with someone, even spoke to the person I had been speaking to all week, the morning OF my 4:00 appointment and not once did anyone think it would be smart to check and make sure the vehicle didn’t sell. I do not live close and had to bring my child along with me, only to show up, wait for my appointment and then be told “oh sorry, it sold yesterday.” Again, this is not the first time which is why I’m writing this review. I just received a shoulder shrug and a “sorry about that” as I was leaving. Never will I ever do business with this dealership ever again. They clearly don’t care about the time their customers take out of their day for this process, but they’re also not professional enough to do their jobs correctly.

Response from owner

Thank you for bringing this matter to our attention, Brittany. We sincerely apologize for the frustration and inconvenience you experienced during your recent visits to our dealership. It is never our intention to disappoint our customers, especially after you took the time to make arrangements and preparations. We understand the importance of effective communication and ensuring that vehicles are available as scheduled. We regret that on this occasion, our process fell short of your expectations. Your feedback is invaluable to us, and we are taking immediate steps to improve our internal procedures to prevent such occurrences in the future. Please accept our apologies for any inconvenience caused, and if there's anything further we can do to assist you, please feel free to reach out. Your satisfaction is very important to us.

May 29, 2024

Back to all reviews


Other reviews