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Bill Dodge Auto Group

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All reviews

999 verified reviews, 4.7★ average, sorted by most recent.

Showing 301350 of 999 reviews.

March 18, 2025

Linds

Within the last year I purchased a vehicle from Bill Dodge Auto Group and have since utilized their collision department for repairs on my Infiniti Q50. From start to finish, their service has been nothing short of outstanding. The team has maintained excellent communication, keeping me informed every step of the way. I truly appreciate their professionalism, attention to detail, and commitment to customer satisfaction. I highly recommend Bill Dodge Auto Group for both sales and service – they go above and beyond!

Response from owner

Wow, thank you so much for this detailed review! We truly appreciate your business and loyalty. We look forward to seeing you on your next visit!

March 18, 2025

March 13, 2025

Robert Deome

Typical dealership run around I asked that one thing be fixed (noticed at time of sale) been a week called multiple times still nothing. Guess I'll have to take my new car to get repaired (within 7 days of purchasing) at a real dealership

Response from owner

Robert, we sincerely apologize for the frustration you’ve experienced. This is not the level of service we strive to provide. We understand how important it is to have concerns addressed promptly, especially so soon after your purchase. Our Sales Manager will be reaching out to you shortly to work toward a resolution. We appreciate your patience and the opportunity to make this right.

March 13, 2025

February 19, 2025

S B

Visited on Valentine’s Day had an appointment with Sarah , at the preowned building at noon with approval squared away days prior to avoid wasting time when we arrived as we came from 2 hours away. Upon arrival we were greeted by Sarah who told us it would be a few minutes before she would be able to get to is, as she was finishing up with another customer. As 15 minutes passed us by sitting in the waiting room, numerous other vacant salespeople patrolled the sales floor. After 20 minutes passed, Sarah returned to say she would retrieve the keys so we could take the Jeep out for a ride. Another 10 minutes goes by. She says there was a miscommunication and the vehicle is currently in the shop and she will contact the GM to find out when it would be available. This time she comes back to say it’ll be 15 minutes before it rolls in. So ,we wait yet again . 25 more minutes passes. Now it’s time to go. She’s now gotten over an hour of our Valentine’s Day and clearly has no respect for anyones time. As we head out the door, she has to let it be known, had I paid the $500 deposit days prior, the vehicle would have been put through the shop and available for pickup. The initial message she had left on my machine prior to any of this made her intentions clear , before any communication with me all that was of importance was securing her commission. I would never pay a deposit for a vehicle without seeing it, who in their right mind would? After we leave, 10 minutes down the road I’m called to be told the Jeep is now ready to go and inspected. According to carfax, it was all gone through and inspected on the 8th. Nothing but lies from this woman. Needless to say we left Bill Dodge group in the dust. Our next stop was another local dealer which was a seamless transaction. Without even having an appointment , we stopped in took a quick test drive of the Jeep I had in mind, left with a great finance rate and a fair deal . Just the way you want to be treated. Not like meat.

Response from owner

Seth, we appreciate the honest feedback and greatly apologize for this experience, We certainly strive to provide excellent customer service and communication but it's clear we fell short on this one. Sarah is no longer employed here but we're still passing this on to the team so they can learn from these mistakes. We are happy that you found the perfect deal for you and if we ever have the chance to earn your business again we will do better. Thank you for the opportunity.

February 20, 2025

February 10, 2025

Matthew McMakin

No written review

Response from owner

Thanks so much, Matt! We appreciate the high rating.

February 10, 2025

February 6, 2025

Dane Pomerleau

Had an amazing experience with Bill Dodge and their sales team. They were very accommodating and helpful. I felt like I got a great deal and would definitely go back.

Response from owner

Thank you so much, Dane! We appreciate your business and are glad to hear your experience was so wonderful.

February 6, 2025

February 4, 2025

Alysha Hicks

No written review

Response from owner

We appreciate your 5 star review, Alysha!😊

February 4, 2025

February 2, 2025

Thatcher Brown

Fast fair and friendly.

Response from owner

Thank you, Thatcher! We appreciate your business.

February 3, 2025

January 31, 2025

Julie Marquis

Bob Williams & Jason Shedd were terrific.

Response from owner

We're thrilled to hear that Bob Williams and Jason Shedd made your experience a great one, Julie! Thank you for the five-star review. We hope to see you again soon!

January 31, 2025

January 31, 2025

Denie Deveau

Great working with Will,,,,

Response from owner

We're so glad to hear that, Denie! Thank you for your business.

January 31, 2025

January 30, 2025

Robidob

Thank you..you all were great!!!

Response from owner

Thank you! We're so glad you had a great experience. We appreciate your support and look forward to seeing you again!

December 30, 2024

January 28, 2025

Alanna Yannelli

Connor was calm and steady. Eric in financing was super positive and personable. An easy yes.

Response from owner

Thank you for sharing your experience, Alanna! We're thrilled to hear that Connor provided calm and steady assistance and that Eric in financing made the process positive and personable. We're glad everything came together for an easy "yes"! Enjoy your new vehicle!

January 28, 2025

January 28, 2025

Ben Pulvino

Super smooth process, worked with me to get me exactly what I wanted!

Response from owner

Thank you, Ben! We're glad to hear the process went smoothly and that we could help you get exactly what you wanted. We appreciate your feedback and look forward to assisting you again in the future!

January 28, 2025

January 26, 2025

Aimee Herlihy

Bill Dodge GMC was great to work with. Our sales associate Will was patient, informative without being pushy, and helpful every step of the way. I highly recommend them and couldn’t be happier with my new Acadia.

Response from owner

Thank you, Aimee! We're so glad to hear you had a great experience with Bill Dodge GMC and that Will provided patient and helpful service throughout the process. Congratulations on your new Acadia! We truly appreciate your recommendation and look forward to serving you again in the future.

January 27, 2025

January 26, 2025

Michael Abbott

Jason the Cadillac manager and Eric the finance person… We’re great and personable and made the travel to their dealership worth the trip…! I will be back from my next vehicle… Do not hesitate to give these guys a try

Response from owner

Thank you, Michael! We're thrilled to hear that Jason and Eric made your experience so positive and worth the trip. Your kind words mean a lot to us, and we’re excited to assist you with your next vehicle. Thank you for recommending us, and we look forward to seeing you again!

January 27, 2025

January 25, 2025

Kenneth Emerson

No written review

Response from owner

Thank you, Kenneth, for the 5-star rating! We truly appreciate your support and look forward to serving you again soon!

January 27, 2025

January 23, 2025

Patty Weber

Working with Dave Durocher makes the car experience easy and enjoyable. He is trust worthy kind and professional. I have been using this dealership for many years and it starts in sales!

Response from owner

Thank you, Patty, for sharing your experience! We're so glad to hear that Dave Durocher has made your car-buying experience easy and enjoyable. His trustworthy, kind, and professional approach truly reflects the values we strive for. We appreciate your loyalty to our dealership over the years and look forward to continuing to serve you!

January 24, 2025

January 23, 2025

Patti Foster

The team at Bill Dodge was great to work with and will definitely consider working with them on our next car purchase!

Response from owner

Thank you for the kind words, Patti! We appreciate your business very much!

January 23, 2025

January 21, 2025

Josh Dennison

No written review

Response from owner

Thank you for your 5-star rating, Josh! We appreciate your feedback and look forward to assisting you again in the future.

January 21, 2025

January 20, 2025

Khristina Mulin

The sales men Preston was great, took the time to tell me about the car I was interested in buying and I was very happy!

Response from owner

Thank you, Khristina, for your wonderful feedback! We’re thrilled to hear that Preston provided great service and took the time to ensure you were well-informed about the car you were interested in. We’re glad to know you had a positive experience, and we look forward to assisting you again in the future!

January 20, 2025

January 19, 2025

Carli Stewart

Jason Shedd was an amazing help with the purchase of our new car. He was on top of showing us all our options and the numbers. It was by far the calmest and less stressful car buying experience I’ve ever had. Thank you!

Response from owner

Thank you, Carli, for sharing your experience! We’re delighted to hear that Jason provided exceptional assistance and made your car-buying process calm and stress-free. Your satisfaction is our goal, and it’s wonderful to know we achieved that. Congratulations on your new car, and we look forward to serving you again in the future!

January 20, 2025

January 18, 2025

Sandra Young

Kudos to our salesman, Tyree Masterman, he was very professional and a genuine nice guy. He did a great job. We will highly recommend him to family and friends.

Response from owner

Thank you, Sandra, for your kind words! We’re thrilled to hear that Tyree provided a professional and positive experience. Your recommendation means a lot to us, and we’re delighted that Tyree made such a great impression. We look forward to serving you and your family and friends in the future!

January 20, 2025

January 7, 2025

Kyle Forest

Good people. Helpful. More haggling than I prefer but they put new tires on the vehicle and so far I've been very happy with it

Response from owner

Thank you for your feedback, Kyle. We're glad to hear that you found our team helpful and that you're happy with your vehicle and the new tires. We appreciate your patience during the process and look forward to serving you again in the future!

January 7, 2025

January 6, 2025

Kimberly Medsker

Traded in a car and bought a new one all in one morning. Super grateful for the sales rep, Emily.

Response from owner

Thank you for sharing your experience, Kimberly! We're thrilled to hear that Emily helped make your trade-in and new purchase seamless and efficient. We appreciate your kind words and look forward to assisting you again in the future!

January 7, 2025

January 3, 2025

Briana Morgan

I worked with Dakota and had the most amazing experience I've ever had buying a vehicle through any dealership. Working with him, along with Sandra made this experience stress free and easy for me to say yes and sign the paperwork to finance my new GMC pickup truck. This is a dream vehicle for me, which I never thought possible until everyone I worked with made it a reality. Thank you all so much for working with me and making sure I was able to get a great interest rate and within my target payment! Truly an amazing group of sales and finance people you will ever have the pleasure of working with! 10/10 I recommend buying your vehicle with them!

Response from owner

Thank you for sharing your amazing experience, Briana! We're thrilled to hear that Dakota, Sandra, and the rest of our team made your vehicle purchase stress-free and helped make your dream GMC pickup truck a reality. We truly appreciate your kind words and are so happy that we were able to secure a great interest rate and payment for you. Your recommendation means the world to us, and we look forward to assisting you again in the future!

January 6, 2025

January 3, 2025

Peter Woodbury

Wonderful experience! Will was knowledgeable & helpful in my first ever New vehicle purchase. Thank you Bill Dodge!!!

Response from owner

Thank you for your wonderful feedback, Peter! We're so happy to hear that Will made your first new vehicle purchase a great experience. We appreciate you choosing Bill Dodge and look forward to assisting you again in the future!

January 6, 2025

January 3, 2025

Jay Herman

4-time customer here with James. Fantastic experience every time. Always easy, zero pressure, always very helpful!

Response from owner

Thank you for being a loyal customer, Jay! We’re thrilled to hear about your fantastic experiences with James. Providing easy, pressure-free, and helpful service is what we strive for, and it’s wonderful to know we’ve met your expectations every time. We appreciate your continued trust and look forward to assisting you again in the future!

January 3, 2025

January 2, 2025

Charles Haddock

Our recent buy purchase of a 2025 Kia Sportage plug-in hybrid at Bill Dodge KIA of Westbrook was very enjoyable because of the professional, thorough, and experienced nature of both sales and finance personnel. I wouldn’t hesitate to go to Bill Dodge for both sales and service in the future.

Response from owner

Thank you, Charles, for sharing your experience with us! We're thrilled to hear that your purchase of the 2025 Kia Sportage plug-in hybrid went smoothly and that our sales and finance teams were able to provide you with professional and thorough service. We look forward to helping you with both sales and service in the future!

June 17, 2021

January 1, 2025

Dan Morris

Always have been treated well by both the sales team and service department. Just purchased our third company truck from Emily and will be looking at getting #4 later this year!

Response from owner

Thank you, Dan, for the great feedback! We're so glad to hear that you've had a positive experience with both our sales team and service department. Congratulations on your third company truck, and we look forward to helping you with #4 later this year!

January 2, 2025

December 31, 2024

Sandra D'Alfonso

My salesperson Preston was very informative and helpful with making me comfortable in my new car. He was one of the reasons that I came back to this dealership and he promises to be available when I have questions

Response from owner

Thank you again Sandra!! We are so thankful for customers like you.

December 31, 2024

December 31, 2024

Sandra Grenier

Liam was so helpful as a sales person and he has an awesome personality and he makes sure his customers are happy!

Response from owner

Thank you for sharing your feedback, Sandra! We're thrilled to hear that Liam provided such great service. We appreciate your kind words and will be sure to pass them along to him!

January 2, 2025

December 31, 2024

Meghan Cadwallader

No written review

Response from owner

Thank you for your rating, Meghan! If there's anything we can do to make your next experience even better, feel free to let us know.

January 2, 2025

December 30, 2024

Kathy Frizzell

James was great to work with, very knowledgeable regarding my new sorento. He went over everything on the new suv. All the bells and whistles explained. And he’s only a phone call away if I have any questions! Great experience!

Response from owner

Kathy, thank you so much for the positive feedback! We appreciate your business and hope you enjoy your new SUV.

December 31, 2024

December 28, 2024

Aimen Houni

Wonderful experience

Response from owner

We are so happy to hear that, Aimen. Thank you for your business!

December 30, 2024

December 28, 2024

Joe Letellier

No written review

Response from owner

Thank you Joe!!😊

December 30, 2024

December 25, 2024

Craig Anderson

No written review

Response from owner

Thank you, Craig for the positive review. We appreciate your business!

December 26, 2024

December 24, 2024

Scott Drouin

Great team . No pressure sales experience

Response from owner

Thank you again for letting our team know how we did, Scott! We look forward to helping again in the future. Take care!

May 9, 2024

December 23, 2024

Rebecca Abrams

No written review

Response from owner

Thank you for leaving a rating, Rebecca! We aim to provide the best customer experience possible and we're glad this was the case for you. We are always here to assist you so don't hesitate to contact us.

December 24, 2024

December 21, 2024

Bill R

It was a pleasure to work with Will. He was prompt, friendly and kept me abreast of the build process for my truck. His help was very much appreciated.

Response from owner

Thank you for sharing your positive experience! We're thrilled to hear that Will provided you with excellent service throughout the process. His communication and dedication to keeping you informed are qualities we truly value. We appreciate your feedback and look forward to working with you again in the future!

December 23, 2024

December 20, 2024

Claudia Janelle

Amanda was awesome and I was super happy with the buying experience!

Response from owner

Thank you for your kind words, Claudia! We're so glad to hear that Amanda provided you with an awesome buying experience. We look forward to assisting you again in the future!

December 23, 2024

December 20, 2024

Dave Yates

Great place and easy to work with them.

Response from owner

Thank you for the feedback, Dave! We're happy to hear you had a great experience and found the process easy. We look forward to working with you again in the future!

December 23, 2024

December 19, 2024

Jodie Drew

Connor Vaughn- best salesman by far! Went over every detail of my new 2024 Terrain At4! Thank you for working so hard to get this deal done! Jodie

Response from owner

Thank you for your fantastic feedback, Jodie! We're thrilled to hear that Connor provided exceptional service and walked you through every detail of your new 2024 Terrain AT4. Your appreciation means a lot, and we're glad he could help make the deal happen. Enjoy your new vehicle, and we look forward to assisting you again in the future!

December 19, 2024

December 19, 2024

Cheri McCarthy

Great experience purchasing our new truck. They made the process very easy. Very happy.

Response from owner

Thank you for sharing your great experience, Cheri! We're thrilled to hear that the truck purchasing process was easy and enjoyable for you. If you ever need anything else, we’re here to help! Enjoy your new vehicle!

December 19, 2024

December 18, 2024

Winslow Robinson

Jason and Chris are phenomenal to work with - Jason’s attention to detail and alacrity in communication were first rate. Thank you!

Response from owner

Thank you for the wonderful feedback, Winslow! We're thrilled to hear that Jason and Chris provided phenomenal service. Jason’s attention to detail and prompt communication truly stand out. We appreciate your kind words and look forward to assisting you again in the future!

December 19, 2024

December 18, 2024

stephen Mc

Preston our sales man did a great job answering all of our questions and worked with us to get a great deal.

Response from owner

Thank you for your kind words, Stephen! We're thrilled to hear that Preston provided excellent service, answered all your questions, and helped you secure a great deal. We appreciate your business and look forward to assisting you again in the future!

December 18, 2024

December 17, 2024

Keohikai Laikupu

Unfortunately i asked about a used 2019 Dodge Ram 2500 that was listed for 32k. Checking KBB, edmunds, truecar, and carfax they had the estimated cost between 20k to 27k. This is considerably less than what the dealer was asking. I dont know where the dealer got their price estimation but when i offered 25k there was no negotiation just “we are to far apart”. A $5,000.00 difference in cost estimation not including high dealer fees is kind of absurd.

Response from owner

Thank you for sharing your feedback. We truly appreciate you bringing this to our attention. We understand how important it is to feel confident in the pricing, and we’re sorry to hear that the price did not align with your expectations. Our sales manager has left two messages to follow up, but we haven’t received a response yet. We strive for transparency and fair pricing and will take your comments into consideration as we continue to improve the car-buying experience. If you would like to discuss this further, please don’t hesitate to reach out to us directly. We value your input!

December 23, 2024

December 17, 2024

Christine Dyer

Dakota was a great help! So happy!!

Response from owner

Thank you, Christine! We're thrilled to hear that Dakota was such a great help. Your happiness means the world to us, and we look forward to assisting you again in the future!

December 17, 2024

December 16, 2024

Sweet Tokki

Stress free car buying experience! Ethan provided A+ service and made sure I understood all of the features of my new car.

Response from owner

Thank you for sharing your experience! We're thrilled to hear that Ethan provided A+ service and made your car-buying experience stress-free. It's great to know he took the time to ensure you understood all the features of your new car. Enjoy your new ride, and we look forward to seeing you again!

December 17, 2024

December 16, 2024

Joe Rinaldi

No written review

Response from owner

We truly appreciate your 5-star review, Joe. Thank you for choosing us!

December 16, 2024

December 15, 2024

LeAnn Kenny

Ethan was great didn’t have the Telluride I wanted but found one and kept me updated when I would have it … paperwork process was quick

Response from owner

Thank you for sharing your experience, LeAnn! We're thrilled to hear Ethan provided great service and kept you informed throughout the process. Enjoy your Telluride, and we appreciate your kind words!

December 16, 2024

December 15, 2024

B Tee

Bill Dodge Saco service department technicians are second to none. Thank you for the great service by all.

Response from owner

Thank you for your kind words! We're thrilled to hear you had a great experience with our Saco service department. We’ll be sure to share your appreciation with the team. We look forward to serving you again!

December 16, 2024