Meghan Cadwallader

Manuel E Ceballos

Disappointed and atrocious experience! Be very cautious when buying from this dealership.I don’t recommend buying from Bill Dodge. I bought a Certified Preowned Yukon from them and it has been a horrendous experience owning that vehicle. The day I drove off the lot I noticed a bad vibration in the vehicle and when I called my sales rep to ask about it his response was- “let me give you the number to our service department so you can speak to Matt, he knows all that was done to your car for certified pre owned inspection. Plus I’ll be out for 6 weeks.” He basically kicked the bucked to someone else to deal with. And thats how it went until I finally got ahold of the GM in the sales department. I took my car to my mechanic and then Stanley Chevrolet in Belfast to get it checked and both concluded that the vibration was not normal and could possibly be something wrong with the driveline or U-Joint. Then on top of that the third row seat broke on us after only having the vehicle 2 weeks. When I addressed this to the GM at Bill Dodge and asked how they were going to rectify the issue he basically told me-“That’s what you have the warranty for.” That’s the type of customer service you’ll get there. After Stanley Chevrolet did a more thorough inspection they found that two of the four rims were damaged. One was bent and one had a dent. Then they concluded that the issue was the transfer case and that they needed to replace it. When I reached out to the GM at Bill Dodge to ask if they could replace the rims with two new ones and extend my warranties due to their mistake, I was shut down right away and told no. I asked Bill Dodge what type of inspection was done on the Yukon before being sold to me and they said it went through a 172 point inspection. Yet somehow, they seemed to miss two damaged rims and a damaged transfer case that was causing the vehicle to vibrate. I’m no expert here but either they knew the issue and put a bandaid on it to sell the car or their service department dropped the ball big time. Either way I was sold a car that issues and they knew about it and failed to disclose it or fix it before selling it to me. It’s been two months since I bought the Yukon and no one from Bill Dodge has bothered to call me to apologize or check in with me to see if the issue was resolved. So if you’re thinking of buying a car from Bill Dodge, I would be very cautious or go somewhere else.

Hayley Mase

Nate was fantastic in helping us get the car we wanted! Smooth process and great people. Will definitely be going there again in the future.

Joshua Porter

Great buying experience with no force tactics.

Rachel Lounder

It was an enjoyable experience. We bought a nice car.