All reviews

Vijay Macwan

We worked with Eric Michelson and had a great experience. Eric was full of information and was able to guide us in purchasing a car that best suited our needs. Unfortunately, the car we had picked was delayed at the manufacturer. Eric, however, was able to secure an excellent alternative for us that provided us some additional benefits. Once the purchase / lease was finalized and we picked up the car, Eric spent almost three hours with us reviewing all the operational details of the car, ensuring that we were comfortable with each stage. Eric also followed up in a few days to see if we had any concerns or questions and has made himself available at our convenience to review any aspects of the car that we might need assistance with. Recommend them highly.

Zachary Lien

Made the car buying process super easy and stress free! Love my new Kia!

cole bubblo

Overall a great experience buying with Bill Dodge! Everybody is very helpful, my salesperson Ian spent lots of time and went out of his way to keep me updated throughout his searches for the car I was looking for, and at the end was able to find me the exact one I was looking for! I’m very thankful and appreciative of the effort the Bill Dodge team puts forth to provide an easy and efficient atmosphere when looking to buy a car.

Jeffrey Beauchamp

Great sales team, from initial inquiry to driving away in my new car was less than 24 hours and with no stress or surprises. The service has been impeccable. Amanda has been extremely supportive and not pushy through our buying process. We highly recommend this dealership!

Dennis Hallissey

Every one I worked with at Bill Dodge Westbrook made purchasing a vehicle easy, transparent, and very pleasant. I would definitely use them again.

Annalisa Carson

Great service! Friendly! I love my new car!

Kyle Libby

Eric Angis and Eric Michaelson were top notch to deal with. Very painless transaction and made sure I was getting the best APR that was available to me. Great guys and friendly customer service.

Amelie Ndayirata

No written review

Debra Ann Sellinger

Went well. Great team collaboration. Worked w two sales people and finance manager. All three were professional and pleasant. They made it easy to purchase the car.

Eddie Barquero

Staff was friendly and made the process to buy my stinger easy! Thank you again guys.

marie manuta

The service is great. The staff is friendly and very intertaining. The car is amazing very smooth driving, I love it. Thank you KIA BILLDODGE

Mamda B

Great service and no pressure sales! Really appreciated working with Alec on the purchase of my new EV6!

Lynett Larkin-Silva

I worked with Ian as my sales rep who was fantastic! He went above & beyond to accommodate. I also worked with Mike in finance who was wonderful. Both were not lucky at all & provided all the info I needed.

Skip Brushaber

A wonderful experience. Alec my sales person was caring, efficient, and professional. The rest of the staff was equally helpful and professional.

AJ

No written review

Jamie Goodwin

We have never bought from a dealership before and Emily was absolutely amazing! She is not that pushy sales person you’re afraid to get. She is very personable and makes for a great experience in a time of a big purchase and I would 100% recommend her to everyone! She deserve a 10 star rating in my book!

Donna Burnham

Very easy to deal with. Its our 4th kia.

Dennis Burnham

We were frustrated with ordeal with obtaining the part needed for our 2015, through no fault of BDAG, we opted to simply trade in. Our purchase of a 2023 Forte was easy and quick…which softened the frustration edge.

Fern Fernald

Had a highly professional team catering to my highly personalized needs. I am so pleased to have gotten the car I was searching for with much less of a wait than was initially anticipated.

J.B. Weiss

I had a smooth experience from start to finish - many thanks to the team there.

Phil Goodwin

This is my 3rd car purchase at Bill Dodge, and your Salesman James Waring offered the best experience I have ever had with the Bill Dodge Team. He was great through the whole process of ordering my dream car. I just can’t say how exceptional the GT manual Forte is. Kia is killing it with this model!! Thanks James for the best new car purchasing experience in last like 40 years!!

Treasa Overton

Frank was great and empathetic to my situation which limited social interactions, he made this both painless and expedient!!!! 10 stars!

Eric Anderson

Super friendly and easy to work with. Felt like a fair deal and we were very happy!

simon rios

I had the pleasure of visiting this dealership recently, and I must say that the experience was nothing short of amazing. From the moment we walked in, the entire team exuded professionalism and a genuine willingness to assist. It was clear that we were in capable hands right from the start. The entire process, from browsing the options to finalizing the purchase, was incredibly smooth. The staff went out of their way to address all of our questions and concerns, making sure we felt comfortable and informed every step of the way. Their knowledge about the vehicles and the various financing options available was impressive, and they took the time to explain everything thoroughly. What stood out the most was their helpfulness. It wasn't just about making a sale; it was about ensuring that we made the right choice for our needs. They patiently listened to our preferences and requirements, and then guided us towards the options that best matched what we were looking for. Overall, I can confidently say that this dealership offers a top-notch car-buying experience. Their amazing team, combined with their smooth and informative process, truly sets them apart. If you're in the market for a vehicle and want a stress-free, pleasant purchasing experience, I highly recommend giving this dealership a visit.

Michael Lam

The Good, the Bad and the Downright Ugly. The Good: During my visit at Bill Dodge Auto group, I had the pleasure of speaking with two polite employees: Lucas (sales) and Cari, both were very pleasant to work with. The Bad: This dealership lists cars for sale that aren’t ready to be sold. I was told by the General Manager, Patrick, that only 23 of the 114 cars on their lot are ready to be sold and ALL of them are listed for sale. They also remove inspection stickers from the cars so you can’t take them on a proper test drive. When I see a nice Tacoma listed online, low miles and a new frame, I know it won’t last long. So I’m right on the phone inquiring and ready to drive 2 hours south to buy this truck cash, if it’s mechanically sound. Only to be told that I can’t, because they haven’t inspected it. I offered Patrick a deposit that would be contingent on a pre-purchase inspection and a proper test drive. Patrick said “We don’t take deposits”. The best he could do was hold the truck 8-10:30a the next day (Saturday) if it wasn’t already sold, to allow me time to drive down. So I call first thing the next day and I spoke with Lucas, confirmed the truck was available, asked a few questions and left to go see the truck. The Downright ugly: Ryan. I believe Ryan is the sales manager. My phone rings at 10:33a on Saturday with Ryan asking in an aggressive tone: “you coming down to look at this truck or what?!” Meanwhile, I’m less than 5 minutes away, on my 2 hour commute. I opted to ask for Lucas when I arrived. After a parking lot test drive, I found both the check engine and traction control lights were on, 4WD low didn’t work and something funny going on with the steering. They agreed to fix these issues before I buy the truck. I attempted to offer $800 less than the sticker price, with no doc fees when discussing with Lucas. He said he needs to ask - then Ryan comes charging over, yelling at me in the lobby, yes, yelling: “YOU CAME ALL THE WAY DOWN HERE TO NEGOTIATE? YOU TOLD PATRICK YOU WERE PAYING THE FULL PRICE, CASH!” I explained that no figures were discussed with Patrick, only that I had cash to buy. Ryan went on yelling at me: “YOU GOT 5 MINUTES TO MAKE A DECISION! I JUST TURNED DOWN SOME GUY AND HIS WIFE, WHO WANTED THE TRUCK AS IS AND THEY WERE PISSED. SO YOU HAVE 5 MINUTES TO DECIDE IF YOU’LL BUY IT (at full price) OR I’M CALLING THEM!!”- At this point, I’m telling Ryan that’s enough, that I can deal with my sales person, Lucas, and that he can go away (while pointing back to where he came from) Ryan continues yelling at me: “NOBODY TELLS ME WHERE TO GO!” And continues yelling at me. I’m sorry, but if I conducted myself like this at the bank that employs me and another employee or customer made it known that my actions were not appreciated, and I kept being inappropriate, I’d likely be fired for harassment! Fast forward: I agreed to full price, only to be told they need a deposit (Huh? Patrick told me you don’t take deposits?) and the truck won’t be ready in 6 days to purchase, when I need it. No deal. Finally, a note to the owner: Save your shallow apology. I find it unlikely that you don’t know who Ryan is and how he operates. You employ him, so therefore you condone this type of behavior. I don’t care how many cars he’s sold with his high pressure sales tactics. He’s absolutely inappropriate and it’s just uncalled for. Shame on you for employing such an embarrassment, and frankly a liability to your company!

Jay Wing

Was searching for a Kia Carnival between NH, MA and ME. Emailed a few dealerships and they were charging thousands over MSRP. With inflation and cost of living going up, getting a fair deal where both the dealership sells a vehicle and the customer feels taken care of seems like a thing of the past. Bill Dodge Auto Group has no mark up over MSRP, they still holds the customer value without just looking at their bottom line. Our sales woman Amanda was awesome, she did everything through email with me and I just showed up signed and she gave us a great in depth tutorial of our new vehicle.

Andrew Hayes

Absolutely amazing service! Eric was by far the most different salesman I have ever meet. I don't mean this in a bad way either! Not a single time did he hound me or try to convince me to look at or buy something that I didn't want. He ensured I was able to get what I wanted! I was looking for a 2019 - 2020 Kia sportage, and at the time, they didn't have any in the Saco facility. Eric drove to Westbrook to pick up the 2019 version and notified me when it was at Saco and told me I can swing in anytime that works for me. I ended up coming down the next day and had a straight forward deal that didn't require much negotiating. My car that I was trading in had a KBB value of roughly $3300 and Scott, the manager (I believe) gave me almost $5100! The other Eric who does the financing stuff, found me an amazing deal to finance right through Kia Motors and I walked out of there with my new vehicle! Awesome job everyone :)

SHERRY Chalmers

Friendly helpful and professional.

Shannon Parker

Amanda was great, and she was able to go to extra lengths to get me the price I wanted for a car that was difficult to get in stock. I was happy with the experience. Some aspects took time, but waiting at a dealership and getting what needed done was typical. Very kind and personable staff in financing as well.

Margaret Stone

For the third time we have decided to do business with bill doge Kia /Saco and so glad we did! Our experience continued to be a very satisfying experience. James our sales person, the sales manager and right up to Eric our financial person could not have been more pleasant. As a consumer, we were treated honestly and professionally. It’s why we keep coming back…we weren’t disappointed.

James Zalaket

No written review

Denise Carroll

The commercials say fast and reliable. I did not experience that. It took them 2 weeks just to figure out what was wrong then 2 more weeks to get parts. Now its been a week since then and they still have not fixed my car! I will never use their service center again.

Heather Forbes

No written review

Sydney Morrissette

Bill dodge is 100% the best place to buy a car. If you’re looking for an honest review, keep reading. I have bought 2 used cars from them now and I have never been dissatisfied. Liam Gibbons is a wonderful sales man and is truthful and to the point about the facts of the car!

Darlene Norton

No written review

Richard Munson

Your sales person Amanda ivey was great she helped me find my car and I will recommend your auto group to other people again Amanda was great you are lucky to have her there

Gerald Cope

The Kia group were friendly, informative, fair dealing and easy to talk with. This transaction was one of the easiest car leasing experience I've had in the last 21year. First class experience.

James Kane

Had a good experience car-shopping at Bill Dodge. Liam was great to work with and make the whole process as easy as possible for us!

Pat&Phil Lough&Gagnon

I recently purchased a brand new Kia Telluride through the exceptional assistance of Alec Barry at Bill Dodge Kia. I must say, the experience was wonderful! Unlike most car salespeople, Alec provided a pressure-free environment and attentively listened to my specific needs. If you’re in the market for a new or used car, I highly recommend choosing Alec Barry as your sales associate at Bill Dodge Kia in Westbrook. You won’t be disappointed!

matt williamson

Friendly, efficient, and informative. Was a pleasure buying a car from these guys.

Dylan Langone

Shady dealer, trash management

Kelsey

No written review

Marcie Buck

I had such a wonderful car buying experience with Ian at Bill Dodge. I wanted to higlight the customer service and attention to detail Ian gave to me through this car duying experience.This is why I will buy from you again. The initial interaction with your internet group was detailed and very straightforward. When I traveled to your location the sales rep Ian, knew my name and was not pushing a sale. Ian was asking open ended questions and he pointed me in the direction of my dream car.While I was waiting for the paperwork and the sales manager, Ian was humanizing the experience. He not only listened to me but he made sure to get a vechile and deal tailored to my expectations. This experience by far exceeded my expectations!My mind set to just come down and peek turned into me leaving with the vechile I had been searching for! Thank you Ian for providing me an exceptional customer service experience.

Hops N Barley

Great car buying experience. Alec was very helpful and knowledgeable.

Rev

Called ahead to confirm a vehicle was available to test drive, they placed us on hold, confirmed availability and location and invited us down to test drive, we headed straight over. Upon arrival, a male sales rep, last name O'Brian tried to steal the sale from Kayla, who we were scheduled with. He told us the car was sold a week ago but they don't control their own website and the listing is gonna be there for a while longer. They acted like this is something we should know, and offered no suggestion of a solution, while making up lies about how they can't update their own site, which we all know is to drag people to the business in person under false pretenses. I guess us wanting to buy a car with cash is nothing of interest to them. Will never do business with Bill Dodge Scammer group. Not answering Mark's calls so he can cover for the employees. He can publicly explain why they lie to get people on the lot. It's either part of training, or there is new sales positions available.

Kyle McNulty

I’m never going anywhere besides Bill Dodge for a vehicle in the future! I recently bought my Kia Forte at the Westbrook location, and it was the most pleasant car experience I’ve ever had!! Kayla, Alec, and David were amazing. Kayla was so quick to help me with any questions I had during the whole process. Alec had a whole “presentation” ready, to show me all how to use all the features and what to look/lookout for. And David made the signing process super easy, and was super clerical. Which definitely helped as I was super overwhelmed, because it was my first time buying. Overall I’m super pleased with the service and the vehicle, and will be recommending Bill Dodge to anyone I know who might be looking!

Ryan Additon

Was the fastest I’ve ever bought a vehicle went smoothly and everything was easy and efficient

Susan Mesick

No written review

Lindsey M Tarr

My experience with the Saco Maine group was wonderful. Great customer service and I am grateful for Amanda helping me get exactly what I wanted. The trade in value was great and the final check out process with Erica was nice and smooth. I appreciated the friendly, and relaxed environment. love my Kia and when the time comes for another new vehicle I will definitely go back.

Felicia Taylor

Great experience with Eric Michelson and Eric Angis at Bill Dodge Kia in Saco! Would recommend to everyone I know. Love my new car!