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Bill Dodge Auto Group

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All reviews

999 verified reviews, 4.7★ average, sorted by most recent.

Showing 901950 of 999 reviews.

September 4, 2020

Emma Hollander

Had a great experience, everyone was genuinely so kind and helpful. I did a ton of comparison shopping, as I knew the make and model I wanted, so I know I got a good deal. Worked with Liam Gibbons who was friendly, funny, and attentive. Definitely recommend.

Response from owner

We are happy to hear that Liam & the rest of the team took such great care of you, Emma!  Thank you again and congrats!

September 5, 2020

August 13, 2020

Jacqueline Priestly

I highly recommend Tanner Chase and the team at Bill Dodge of Brunswick. I am a difficult client to please as I truly dislike the process of buying cars! But Tanner was patient, helpful and efficient. He helped me find the perfect car meeting all my “must haves” for a great price. Thank you!!

Response from owner

Tanner truly enjoyed working with you, Jacqueline!  Thank you again for trusting your business with us!

August 14, 2020

August 9, 2020

Edward Mcloughlin

We Purchased an Infiniti from this dealership. Would never have gotten this perfect car (a Q50) without the help and expertise of Aidan. He was very personable and authentic. He never pushed us or sold us. The deal spoke for itself and Aidan knew everything about the car inside and out. The financing was made very easy by Dave. Then Aidan sat in the car for at least 20 minutes to give us the tour of the technology and he even set up our Bluetooth! Scott made himself easily available when we had questions and Amanda was friendly as she gave us some interesting background on the car. We feel so great about this purchase and highly recommend Aidan and the team at Bill Dodge Infiniti!!

Response from owner

We are thrilled to hear how well Aidan, Amanda, and Dave were able to take such great care of you, Edward!  Congrats again on that stunning new Q50, and thank you so much for trusting your business with us!

August 10, 2020

August 6, 2020

Bob Berard jr

Very nice guy that Ken was and looking forward to meeting with him again

Response from owner

That's what we love to hear, Bob!  Thank you again for trusting your business with us!

August 7, 2020

July 10, 2020

Janice Lord

I have bought my all time two favorite cars from Bill Dodge. Both buying experiences have been really Positive. They were efficient, professional and I never ever had any type of sale pushing on me. Both sales representatives earned my trust by the way they handled my sale experience. I bought my first car from the Westbrook branch. The most recent car was in Saco. I was partial to Westbrook because I was treated so well. Although I was not disappointed with Saco. I will never go to any dealer other the Bill Dodge going forward. The sales rep I dealt with recently was Eric Michelson. He was very pleasant and professional. I had concerns about the car I was interested in and he made sure that that every last detail was brought up to my expectations. He also went above and beyond with a few things that I didn’t even expect him to do. Thank you Eric you are Awesome!

Response from owner

We are so happy to hear how well Eric was able to take care of you with your recent vehicle purchase at our Saco location, and of course we are thrilled to hear ALL of our teams always take such great care of you.  Congrats again and thank you for your loyal business!  We appreciate it! :)

July 12, 2020

June 17, 2020

Sydnie Rheaume

If you're looking for a car but can't quite settle, ask for Liam! Told him what I liked and he found me the perfect car! Best car buying experience I have had.

Response from owner

Liam is amazing, and we are so happy to hear how well he was able to take care of you!  Thank you again for trusting your business with us!

June 17, 2020

June 16, 2020

Levi Gray

I dealt with Ken at the used car store, and David in finance - it was a great experience from start to finish. The pricing was straightforward and aggressive up front, and the financial side of things was handled very professionally by David. I’ve been in the car business for most of my life, and I have high standards when it comes to the process of buying a vehicle; these guys do it right. Thanks again!

Response from owner

That's exactly what we love to hear, Levi!  We are so happy that Ken & David took such great care of you.  Thank you again for trusting your business with us!

June 17, 2020

June 9, 2020

David Pendexter

Oil change 1hr and 20 mins that's pretty slow

Response from owner

We appreciate your business as well as your patience during these trying times, David. Our added Covid-19 sanitation & safety precautions do add a bit of time to our oil changes, and we appreciate you hanging in there with us!

June 15, 2020

May 30, 2020

Thalassa Raasch

While I am happy with the car that I purchased from Bill Dodge’s PreOwned Super Center in Westbrook, I had a bad customer experience. George, the client advisor I was paired with snapped at me several times and cut me off in a way that was disrespectful, gendered and inappropriate (from when I asked for paperwork documenting work that had been done on the car that I was considering to when I expressed my frustration at the confusing communication I was receiving.) After that, I was relieved to interact with Sales Manager Tori who was professional and courteous. Unfortunately, this misogynist behavior seems to be part of the greater office culture; When I was in the waiting room to sign final paperwork, I heard another salesman say across the showroom, “Your girl’s here” (I’m a professional in my mid 30s) - shortly after a white male presenting client of the same age walks in and “Your customer is here” is called across the showroom. Language matters. Creating a space where customers feel safe and respected matters. I cannot in good faith recommend the Bill Dodge PreOwned Super Center especially if you identify as a woman, BIPOC, LGBTQIA, etc.

Response from owner

We appreciate you bringing this to our attention, Thalassa, and have reviewed your feedback with our management team & staff. We understand that one of our managers, Tori, has tried to reach out to you to further discuss. Please do not hesitate to reach back out at your earliest convenience. Thank you again!

June 15, 2020

May 23, 2020

Eric Winsor

Bought a truck 2 months ago. They cant seem to fix any of the problems with it. I have to carry a scan tool around with me to make sure the check engine light isnt for something new.. I'm now up to 10 codes stored in this 2019 sierra. Went in today to see if I could get it fixed and they could not make an appointment for me. I have to call in next week. Beyond unhappy with the service after the sale.

Response from owner

We certainly apologize for any frustrations, Eric, as we truly appreciate your business greatly. We understand that Jessica was able to reach out to further assist. Please do not hesitate to reach out if you need any further assistance!

May 29, 2020

May 22, 2020

Chris Shomphe

Great buying experience. Courteous and professional.

Response from owner

Congrats again, Chris, and thank you for trusting your business with us!

May 26, 2020

May 19, 2020

Doug Hartley

Eric st Dodge group in Saco did a great job explaining details on new features. Also c ommendable was Jason who helped in setting up electronic and blue tooth connections. Eric also helped me to get a better price on the trade in. Thank you Eric!

Response from owner

We are so happy to hear how well Eric & Jason were able to take care of you.  Congrats again and thank you for trusting your business with us!

May 19, 2020

April 22, 2020

Becca Burchill

I had spoke to someone about my bad credit & they assured me they could help me no matter what. I went in and they did not help me, i wasted a whole day there & the salesman gave me the run around for hours and he said he was gunna call me & never did. Wasted so much time when he could of been straight up. I expressed i needed a car as i have a baby on the way and apparently he didnt care. Never again.

Response from owner

We certainly apologize if you had a negative experience with us, Becca, as that is far from the exceptional customer service that we have been delivering for over 50 years now. We would like to look further into your experience. If you could send an email to shawn.flynn@bdag.com with more information, it would be appreciated.

April 24, 2020

March 24, 2020

Sam Lewis

There was my second time coming into Bill Dodge. First time was back in 2017 when I was in the market for a new truck. They did not try and help me in anyway. It almost felt as though there wasn't any effort. I felt as though I was judged for what I drove in and being in the market for a new Denali. I took my business elsewhere and ended up buying a Denali. So my second time was this past Monday. I figured I would give them a second chance. After test driving one of their AT4 and talking with the sales representative about what I wanted for a new truck I was giving a purchase agreement. I honestly couldn't not believe what they valued my trade at, $6,000 below KBB value. It was like being slapped in the face. Not to mention they didn't even try and lower the price on the new truck. I am huge GMC fan and I will be buying a truck elsewhere.

Response from owner

We certainly apologize if you felt as though our team did not try to help out, Sam. We had some amazing offers on our AT4s and unfortunately we were unable to offer you more for your trade. We do wish you the very best!

May 26, 2020

March 14, 2020

Bill Taylor

Ken is a nice guy.Made our purchase stress free.

Response from owner

That's what we love to hear, Bill, thank you again!

March 16, 2020

March 11, 2020

Moriah Freeman

Very smooth transition from old leased vehicle to new leased one. Reasonable price. I love my new solar yellow Kia Soul!

Response from owner

Thank you again for your business, Moriah!

March 12, 2020

March 7, 2020

Scott Edwards

My salesperson was cordial and helpful. Sales manager made the purchase happen in short order. EDITED! Less than a month after purchase I had an issue with my truck. I called my salesperson to get some help, never received a call back after a WEEK. I’m sensing an issue.

Response from owner

We are happy to hear it, Scott, and we appreciate your business greatly. Thank you again!

January 24, 2020

February 17, 2020

David Merrill

Great people. Wonderful experience. Super car!

Response from owner

Thank you again, David!

February 24, 2020

January 25, 2020

Molly Wood

We've been customers of Bill Dodge for about 10 years. Our most recent experience working with Liam Gibbons was our best one yet. I highly recommend working with him! He made everything streamlined and easy. I was in and out of the dealership in less than 2 hours - that has to be a record. :) Thank you Liam!

Response from owner

We are thrilled to hear how well Liam treated you, Molly! We appreciate your loyal business greatly, thank you again!

January 27, 2020

January 24, 2020

Erin Ormsby

Simply the best in Maine!

Response from owner

Thank you so much for the kind words, Erin! We appreciate your business greatly!

January 24, 2020

January 23, 2020

Cindy Pellerin

The sales staff were nice and worked hard to help make the deal, however the person that does the trade in values and repairs needed for the Jeep I was purchasing was rude.

Response from owner

We appreciate your business greatly, Cindy, and certainly apologize if anyone from our team came off in a rude manner. We forwarded your feedback along to the management team, and our Sales Manager, Ryan, reached out and left a message. Please do not hesitate to reach back out if you need anything at all. Thank you again!

January 27, 2020

January 10, 2020

Michael R

I went into KIA just looking to see what I could do with my car that I owed money on. I have a family now and needed something bigger and more safe. Liam Gibbons helped me with everything. He walked me around showed me all the best options for my situation and what would be better financially. He worked with me via phone, in person, and over emails. He found me a KIA Sportage in pacific blue coloring and I could not be happier! He was so good to work with and very honest and on top of his game. If anyone is in the same situation do not hesitate and ask for Liam Gibbons! The guy can make magic happen! Thanks again for everything!

Response from owner

We are definitely thrilled to hear how well Liam took care of you, Michael! Congrats again and thank you so much for trusting your business with us!

January 13, 2020

December 19, 2019

camel

Just went in to sell my car. Liam was extremely helpful and went above and beyond to deliver exceptional customer service. Will recommend Bill Dodge to the "nth" degree.

Response from owner

We are happy to hear it, Cameron, thank you again!

December 20, 2019

November 22, 2019

Nancy Schnog

My experience at Bill Dodge, leasing a Kia, was first rate! The entire team—Quentin, Matt, and Chris—- made the leasing process smooth, supportive, and even enjoyable! Every question was answered fully, with patience and graciousness. I love my Kia Optima & Bill Dodge was a top-notch dealer with whom to work to renew my lease. Very highly recommended!!!!

Response from owner

We are so happy to hear it, Nancy! Congrats again and thank you for trusting your business with us!

November 25, 2019

November 17, 2019

Nicole Fecteau

Cheyenne helped me with my most recent vehicle purchase. This is the third car I've purchased through Bill Dodge, and every experience has been wonderful.

Response from owner

That is exactly what we love to hear, Nicole, thank you again for your loyal business!

November 18, 2019

November 13, 2019

Alan Connell

3rd vehicle purchased from John Conover. He's great to work with!

Response from owner

We appreciate your loyal business, Alan, thank you! Definitely happy to hear how well John has taken care of you over the years!

November 14, 2019

November 11, 2019

Gina Barone

Courteous personnel. No pressure. Purchased vehicle with incredible was. Impressive warranty. Recommended to family and friends.

Response from owner

Congrats again and thank you for your business, Gina! :)

November 12, 2019

October 30, 2019

Diane Tinkham

Excellent service. Helped me get the perfect car. I love it!

Response from owner

We appreciate your business, Diane, thank you again and congrats!

October 31, 2019

October 7, 2019

Christopher Rattee

I had an awesome experience with the bill dodge auto group! I drove all the way from VT to purchase a Tacoma from them, huge thanks to David and Ryan for making the process quick and easy, all around great staff!

Response from owner

We are definitely happy to hear it, Christopher! Thank you again for trusting your business with us!

October 7, 2019

September 12, 2019

fallon fallon

Great customer service. Pleased with everyone I worked with, Sandra, Eric and Jason Howard. Thank you!

Response from owner

We are definitely happy to hear it! Thank you again for your business!

September 12, 2019

August 14, 2019

Daniel Poincelot

I would highly recommend this dealership to anyone looking for a new car. I actually came from out of state to make my purchase because I wasn’t happy with the prices and tactics used in my home state. I found the car online and made an inquiry at Bill Dodge. Danny from the call center was prompt in responding and very friendly. I made an appointment and the dealership held the car for me without even taking a deposit. Upon arrival, I met with Eric the client advisor. He took us out on an extensive test drive and answered all questions and concerns. Genuinely, a nice guy. In the end, I opted to purchase the car. Eric gave me a great deal on the vehicle and on my trade in. It was a breath of fresh air compared to my past car purchases!

Response from owner

We are definitely happy to hear how well the whole team treated you, Daniel! Thank you again for trusting your business with us, and enjoy your new Stinger!

August 15, 2019

August 4, 2019

Derek Viger

Bought our last car here. They've done right by us.

Response from owner

We appreciate your business, Derek, thank you!

August 9, 2018

July 31, 2019

Rebecca Giarratano

Very nice and helpful people! My car dealer was George Van Syckel and he was extremely helpful and knew exactly what I wanted and needed for a car!! Everyone there was very kind and helpful and it was overall a very wonderful experience

Response from owner

We are sop happy to hear how well George took care of you, Rebecca! Congrats again and thank you for your business!

August 2, 2019

July 30, 2019

Marty Kratzer Berry

Staff were terrific to work with during my purchase. Everyone very positive, patient and flexible. I would definitely buy from them in the future.

Response from owner

We are happy to hear it, Marty! Thank you again for your business!

August 2, 2019

July 30, 2019

Strong4Life

These guys are efficient, accommodating and extremely helpful! An overall amazing experience! Best one I’ve had while buying a car.

Response from owner

That's what we love to hear, Garth! Thank you for trusting your business with us and congrats again!

August 2, 2019

July 25, 2019

Makayla Burke

Quentin was helpful and not pushy. The team did everything in their power to make the sale happen for me and I'm so grateful! They made my first time car buying experience wonderful.

Response from owner

We are so happy to hear it, Makayla! Thank you again and congrats!

July 29, 2019

July 15, 2019

Christina P

My husband and I are in the market for our first gmc truck and went to bill dodge because we had heard good things. We walked in and asked the gentleman who greeted us at the door if he had a SLT not in white he told us no we asked about an SLE he said no so we left. He didn’t ask us new or used or try to sit us down to talk with us at all or check inventory or anything. Needless to say we will take our business elsewhere.

Response from owner

We absolutely apologize if that was your experience with us, Christina, as of course our #1 priority is taking care of our customers to help them find the perfect vehicle. We would like to look into this a bit further - if you could send an email to shawn.flynn@bdag.com with more information it would be greatly appreciated.

July 18, 2019

June 24, 2019

Angela Hinkley

The sales and finance department made our choice and process as straightforward and simple as possible. We left with a vehicle we love and are very happy with our experience.

Response from owner

We are very happy to hear it, Angela! Thank you again!

June 25, 2019

May 24, 2019

Mary Baker

Service Department was outstanding. They went above and beyond to replace a free airbag recall for me! Thank you all for your Excellent Customer Service.

Response from owner

We are happy to hear it, Mary, thank you again!

May 28, 2019

May 4, 2019

Brian lipsky

ThAsIssPurchased a vehicle from Bill Dodge a week ago..Wife and I were in the area doing some shopping and I noticed my tire pressure sensor was not reading the Psi so I stopped in. And they immediately took charge and fixed the problem no questions asked..Very happy with the buying experience and service they provide. Quality cars and trucks.would recommend to anyone..Thanx Bill dodge and associates.

Response from owner

We are definitely happy to hear it, Brian, thank you again!

May 6, 2019

April 27, 2019

Jonathan O'Connor

Excellent service. Best deal around and easy car buying experience .

Response from owner

Thanks again, Jonathan!

April 29, 2019

March 31, 2019

Jeff St.Pierre

Ken Sweet and Tori Barron are great people to work with on my car purchase. I could not have had better service from any other dealer. The repair service I have had on my Saturn with Bob is why I chose Bill Dodge.

Response from owner

We are so happy to hear the team here has treated you so well, Jeff. Thank you again for your business!

April 1, 2019

March 31, 2019

H

Tori and George van syckel best team you could ask for to get you financed and in a car great service and great people thank you guys so much appreciate everything y'all did

Response from owner

We are so happy to hear it, Patrick, thank you again!!

April 1, 2019

March 28, 2019

Kirby Ciampi

It was great to work with Chris, and everyone at Bill Dodge! I felt as though I was the only customer. They answered all my questions and found me the exact vehicle I wanted! Looking forward to bringing in my car for future service appointments at Bill Dodge!

Response from owner

Thank you again for your business, Kirby, we appreciate it!

March 28, 2019

March 21, 2019

Jaye Mint

Very nice salesmen. Not pushy and they won’t waste your time with gimmicks.

Response from owner

We are happy to hear it, Jaye, thank you again!

March 22, 2019

August 15, 2018

Lou Ellette

We've been working with Bill Dodge for years. My husband's company uses them exclusively for his business fleet, and we've used them personally for as many years. When it was time for the kids to take the wheel, we brought them to Bill Dodge to get their first car buying experience, and a great experience it was. They will continue to be part of our car purchase and maintenance family. John Bolling is our go-to guy for car buying. Bob Williams in service is a cut above...we can get no better care for our maintenance needs. Thanks for all your help over the years.

Response from owner

We have most certainly appreciated your family's loyal business over the years, Lou! Thank you all again for everything, it is always a pleasure working with you all!

August 15, 2018

June 14, 2018

Laurie Maushart

The purchase of our new 2018 Kia optima was great. Our salesman Dan was great too.

Response from owner

Thank you again for your business, Laurie, we appreciate it! Enjoy your new Optima!

June 15, 2018

June 13, 2018

John Harrington

The salesman was friendly and very helpful

Response from owner

We are happy to hear it, John, thank you!

June 14, 2018

June 7, 2018

Tim Harmon

Great service Dept. Curtious , answered any and all questions I had. Truck was ready when they said it would be.

Response from owner

We are happy to hear the team took great care of you, Tim! Thanks again!

June 8, 2018

June 6, 2018

Joshua Buddemeyer

This was my first time dealing with an actual car dealership. My salesman Jacob was great in finding me a great car. When that one didn't quite work out he find me the perfect car for me. Bill Dodge was great to deal with. Thank you!

Response from owner

We are so happy to hear that Jacob took such great care of you, Joshua! Thank you again for your business, we appreciate it!

June 7, 2018