Problem Resolution

Taylor Bradley

Bought a used truck on a Saturday that was over 20k. Discovered that the evap canister was plugged the very first time putting gas in it. I called that Monday to try and get it fixed and they gave me the run around. Transferred me to wrong departments, no one could answer questions regarding the dealership warranty and refused to give me a loaner even though they were gunna keep my truck over night. Left a voicemail for service manager Matt Taiani and he never returned my call. I hadn’t even put 300 miles on the truck and dealership stated since it wasn’t an MSI item it didn’t fall under the dealership warranty. So they sold me a vehicle that can’t even be filled with gas properly. After sales experience was one of the worst I’ve had and I recommended you have your mechanic thoroughly check out vehicles before buying, as the dealership will do everything they can to avoid helping after the sale. The one star is for Brian the finance guy. He was the only positive out of the whole experience.

Jack Adams

Tevis was very helpful and worked very hard for me when I thought it would be impossible to get in a newer car.and also the manager she worked her magic to help along as well. Thank you for understanding my situation and working very hard for me .

Robert Deome

Typical dealership run around I asked that one thing be fixed (noticed at time of sale) been a week called multiple times still nothing. Guess I'll have to take my new car to get repaired (within 7 days of purchasing) at a real dealership

Jake A

Went in looking to buy a specific truck. When I arrived I found out that truck was already sold. Liam was my salesperson and was exceptional. Found me a great alternative at a great price. If you're looking for a used vehicle find Liam and let him work to get you a great deal.

Tina Burnham

The original sale was fine. We have had the vehicle for just over two weeks, dealer plates still on it. The second row window behind the driver spontaneously exploded 5 days ago, glass inside and outside of the vehicle. It was sitting in my driveway between two other cars and we are over 500 ft from the road. We have received the worst service in the last 5 days from top to bottom, and will never purchase another Kia or any vehicle from Bill Dodge in Westbrook Me.

Kaylyn Ritchie

I found a car I loved at Bill Dodge in Saco. Both our salesman and the manager were very patient and willing to work with us. After negotiating and signing papers for this vehicle, the next morning, we got a call that there was a miscommunication in their shop and that this vehicle that I signed papers for and put a down payment on, was actually sold prior to me coming in. While frustrating, the salesman was apologetic and persistent about finding another vehicle that could work. I ended up with a vehicle I was even more in love with for a price of the same range as the previous.

Olivia Hamlin

Poor customer service combined with untimely communication. They misdiagnosed the problem with my vehicle and failed to alert me when necessary parts came in - knowing I was waiting and harming my vehicle by continuing to drive it. All while refusing a rental. Would not recommend.

Natalie Bullock

I am very disappointed with my recent experiences at Bill Dodge. I went in for some recall work and mentioned a new noise my car was making, as I was hoping they could take a look while I was there. They came back with what they believed was the problem and a quote for about $500. I trusted their opinion and had them proceed, only to hear my car making the exact same noise as I drove it home. I then went back and was told that my car needed extensive work, including a new catalytic converter, that was going to cost me close to $3,000 total. I have since taken it elsewhere for a second opinion only to find out that Bill Dodge completely misdiagnosed the issues happening with my car and were attempting to charge me an outrageous cost. I am left with the feeling that I was being taken advantage of and would not recommend servicing your vehicle here.

Joshua Cuetara

Don't do it. Was told the only thing that my car needed was an oxygen sensor, and it needed the whole turbo unit replaced. 5K more than what I bought the vehicle for.. ..

Kyla FG

Really unhappy with the service process in Westbrook. My car was scheduled for service and I dropped it off at the address in the email/the woman told me over the phone. Apparently that wasn’t the right place to drop it off, unbeknownst to me. When I called at 12, assuming my car would be ready, I got transferred 4 times. I was getting upset because I had no idea where my car was and no one had an answer for me. When I finally got a hold of the department that had my car, they told me at noon that my car still wasn’t ready. This was inconvenient for me because I need a ride to go get my car. They also did not have a time for when my car would be available. My car was supposed to be done by noon. If I have a 7am appt there is no reason why my car should take over 5 hours for the service.

Doug Estes

I will NOT recommend this dealership to any of my Friends or Family, this is my story with my opinions, My wife and I have purchased 2 vehicles from the Kia dealership of this group, Very good service and communication during and after the sale, so when it came time to purchase our next vehicle we chose this auto group, I'm now regretting this decision We found a very good deal on a truck, it was on the hold line and we were repeatedly told that it was just for the dealership to go through the vehicle and make sure it passes their inspection, all through the process of the purchase "vehicle inventory is low" "we cant get trucks" and "the price is set no room to negotiate, can sell it tomorrow at that price all day long" we bought the truck and traded in our paid off Kia, title in hand So here is where buyer beware should have kicked in, next day we come in to sign paperwork, we sat down with the "paperwork" guy, he ran through the usual sales pitch for the extra warranties, this already has the lifetime warranty on powertrain, all set, started signing papers, PLEASE remember the lawyers term don't sign until you read, especially when it comes to the wonderful BLUE paper for previous title IMPORTANT!! 14 days go by and I go to the town office to register my truck, they look at the BLUE form and say they cant register it with no previous title number, all that was there was the previous lien holder, they attempted to call the dealership but everyone was in a managers meeting, finally 15 minutes later I get a call from "the Paperwork" guy he tells me that they are expecting it today, I was not very nice and told him that I needed it today, I had plans for the weekend that I now had to change and cancel. I then received another call later in the day stating that they could give me a dealer plate to tie me over until they receive the number, I get the plate delivered and put it on the truck, After the weekend I tried to get ahold of "Paperwork" guy, left message- later claims he never got, Per town office advice I started a state investigation, attempted over the next couple of days to get ahold of anyone who could tell me what was happening with getting the number, left message with sales manager- nothing no return call or email, State got back to me a couple of weeks later and said they had spoken with manager who said they were expecting that day or next, A week later I get the phone call from "Paperwork" Guy saying he finally got the number and emailed it right over, an hour goes by and I get another phone call from him asking when they can expect the dealer plate back, informed him as soon as I get the truck registered, also informed him on how poor the communication to customers was and that I felt I should be compensated for all the trouble over the MONTH of wondering what was happening, He said he'd pass that on to the manager, Returned the plate and with in ten minutes of driving off the lot received an email from one of the managers that she was going to forward my issues up to her manager, Its been a week and still have heard nothing from these guys, Lessons learned: Read everything, Check title paperwork first before you sign any document I'm done dealing with this group,

Carlos Philbrick

The work was done in a timely manner, correctly! Had an issue with 2 wheels and my service advisor arranged with GM to resolve it. All good!

Hannah Burton

For my maintenance appointment I had the other day, I was told it would be about 2 hours. When I dropped off my car I told the woman at the service desk that I was here for my maintenance check up, oil change and also, I was having a problem with "my key" and also my gas mileage as well as the anti-freeze. She said she would look at it and it would be done around 3 but was going to call when it was all set. I happened to be in the area at 3 so I stopped in. My car hadn't even been touched yet . When I went in to speak to the service woman she stated that she had called Yankee ford regarding "my key" because she couldn't figure it out and they hadn't called her back yet. She said she didn't want to have it out up on the lift Incase they called back. I told her that I wish she would have called me updating me on this because I had children to go pick up. The service lady also said she would call me back letting me know what Yankee ford said and she never called me back. Anyway, very unhappy with the service. Doubt I'll be returning my car to you folks. Thanks, Hannah Burton

Bo Hewey

I can't say enough about how great the service center is. They mad a mistake with me and totally covered for it without me even asking. It is great to know there are honest businesses like Bill Dodge Service center.