Hannah Burton
For my maintenance appointment I had the other day, I was told it would be about 2 hours. When I dropped off my car I told the woman at the service desk that I was here for my maintenance check up, oil change and also, I was having a problem with "my key" and also my gas mileage as well as the anti-freeze. She said she would look at it and it would be done around 3 but was going to call when it was all set. I happened to be in the area at 3 so I stopped in. My car hadn't even been touched yet . When I went in to speak to the service woman she stated that she had called Yankee ford regarding "my key" because she couldn't figure it out and they hadn't called her back yet. She said she didn't want to have it out up on the lift Incase they called back. I told her that I wish she would have called me updating me on this because I had children to go pick up. The service lady also said she would call me back letting me know what Yankee ford said and she never called me back. Anyway, very unhappy with the service. Doubt I'll be returning my car to you folks. Thanks, Hannah Burton
Response from owner
April 20, 2018
Other reviews
Amber Watches
Preston was an awesome salesman, & assisted me every step of the way. He made the experience flow very smooth, and multi-tasking while we were doing the inevitable waiting. They worked awesomely as a team, and everyone was so friendly and not pushy in the typical sales way. The whole team steps in to help and I left feeling like all my concerns & wants were met. Thanks Bill Dodge Buick!
Dean Ouellet
Great people to do business with. Purchased many vehicles over the years from this business and they always go above and and beyond to satisfy.
Amanda George
Amazing sales department!
Lynda Goodwin
All work was preformed promptly while vehicle was waited for. Tim Bryant and the technicians did a great job in explaining concerns and solutions to take care of any concerns.