Communication

alexis moody

Rob was very attentive and kept in touch with me through the whole process of buying my new car. Highly recommend!

Thomas Saliba

A truly professional and responsive sales staff and sales person who was always straight forward and direct. Immediate follow up to questions.

Shekina Sosa

Ali (Service Advisor) and Aaron (FM) provided outstanding service. They communicated clearly, followed through on everything they said they would, and were punctual and professional throughout the process. Ali went above and beyond to make sure my vehicle was taken care of and kept me informed at every step. Thank you both for making this such a smooth experience.

Allen Bradeen

Luke the service advisor was great to deal with and easy to reach

Eric A

I purchased a used 2014 vehicle from Bill Dodge. The Good: Fair price and the sales team was very pleasant to work with. They even picked me up from the airport which was very helpful. The Bad: My used car was advertised as able to pass a Maine license registration requirements, which the salesman stated is very strict. On my drive home, the air conditioning didn’t work and after completing a drive cycle the engine light turned on. That is when they started calling the vehicle I had just bought from them “vintage”. They said they were going to look into the issue but it has been three weeks with a couple of times of me reaching out to them WITH NO Response. Buyer Beware Either Bill Dodge knew my car had issues and they didn’t disclose the information or they spent such little time inspecting the car they didn’t know what they were selling. Neither one is what should be expected when buying a car from a dealership!

Dennis Doyon

Good selection of Canyons. Very good communication by our sales consultant during and after the sale.

Robert Deome

Typical dealership run around I asked that one thing be fixed (noticed at time of sale) been a week called multiple times still nothing. Guess I'll have to take my new car to get repaired (within 7 days of purchasing) at a real dealership

Vickie Violette

I purchased a vehicle a week ago. I picked it up at night in the rain. Very excited but did not go over the vehicle completely. I drive home park the vehicle in my garage. I go out a few days later and there is a crack in the windshield. The response I got from Bill Dodge is “it’s like buying a cellphone, if the screen cracks when you walk out the it’s not covered.” I have never had a $40,000.00 vehicle compared to a cellphone. Bill Dodge is all about selling their customer loyalty program so the customer is loyal to them but to the same customer they are giving turning their backs and giving them the middle finger. Do yourself a great favor DO NOT BUY from these people.

Timothy Barton

Jason was a great salesman! Even after the sale he still answers my questions.

Michael Welch (Welchie)

Always a great experience They listen to what I have to say and or ask. Very easy to deal with.

Tracy Leigh

Very fast paced-I explained right up front I was looking and 2 hours later my heads spinning I felt pressured and honestly they do not listen they were all polite of course because that’s there job

John Reilly

Buying a car can be a long process but I was impressed with the folks at Bill Dodge who all were focused on getting it done as quickly as possible so as not to waste my time…and they called a few days later to make sure every thing was okay and to answer any questions I might have had. All-in-all a pleasant experience.

Jaime Graffam

Friendly service and great communication

Wesley Sirois

Excellent Price, communication, and follow up

Chris Yerxa

I’ll start by saying that this is the first car I’ve bought in a long time and I understand the business has changed. That said, buying from Bill Dodge far exceeded my expectations. We visited a few dealerships as we were researching vehicles and felt like a burden in the rare occasions anyone even bothered to engage with us. At Bill Dodge in Westbrook they made us feel welcome and seemed genuinely interested in spending time answering questions and talking through options. We were looking for vehicle that’s pretty in-demand, so we weren’t really sure how the process would go, but the salesman was incredibly communicative about the steps as they were happening and in the end got us exactly what we were looking for. Even after we had locked in our deposit, our salesman stayed in touch while we were waiting for the car to arrive. He unfortunately couldn’t be there when we signed all the paperwork but had prepped a colleague to finish the deal who was also great. All in all the process was transparent and for the first time, I left a dealership feeling good! Big thanks to the team at Bill Dodge in Westbrook!

steve anderson

Quick to respond and answer questions!

Vincent Spagnolo

Call promptly returned by sales manager telling me that they were not going to sell the car I was interested in. Let me know that the vehicle had too many repair/maintenance issues and it wasn't sales worthy. Very honest! Most dealers wash a car and throw it on the front line for sale without actually checking it prior. I would definitely do business with this honest dealer in the future!

Vijay Macwan

We worked with Eric Michelson and had a great experience. Eric was full of information and was able to guide us in purchasing a car that best suited our needs. Unfortunately, the car we had picked was delayed at the manufacturer. Eric, however, was able to secure an excellent alternative for us that provided us some additional benefits. Once the purchase / lease was finalized and we picked up the car, Eric spent almost three hours with us reviewing all the operational details of the car, ensuring that we were comfortable with each stage. Eric also followed up in a few days to see if we had any concerns or questions and has made himself available at our convenience to review any aspects of the car that we might need assistance with. Recommend them highly.

Matt Gianino

Great communication, service and follow through

Caeli Nortz

Worked with Tori and Ken throughout the process, the only nice thing was Tori. She was very upbeat and friendly, not pushy with anything. Concerning the car after getting it home, you can tell they tried to cover up other issues on vehicle and were not truthful about them. They told me needed brakes but didn't go into depth about what type of repairs. I have left voicemails for 2 different people concerning a $100 fee and still no call back. Car also had 3 open recalls that weren't mentioned to us at all. At this point I feel like like as soon as you have the car in your possession it's all on you, they don't care. Will not be returning to this dealer

Becca Burchill

I had spoke to someone about my bad credit & they assured me they could help me no matter what. I went in and they did not help me, i wasted a whole day there & the salesman gave me the run around for hours and he said he was gunna call me & never did. Wasted so much time when he could of been straight up. I expressed i needed a car as i have a baby on the way and apparently he didnt care. Never again.

Scott Edwards

My salesperson was cordial and helpful. Sales manager made the purchase happen in short order. EDITED! Less than a month after purchase I had an issue with my truck. I called my salesperson to get some help, never received a call back after a WEEK. I’m sensing an issue.