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Bill Dodge Auto Group

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Topic

Financing & Finance Process

97.5% positive

Across 999 reviews of Bill Dodge Auto Group in Westbrook, ME, financing & finance process appears in 81 reviews (97.5% positive), from 2016-01-13 through 2026-06-14.


Key findings

  • Financing & Finance Process mentioned in 81 of 999 reviews (8.1%)

  • 97.5% of Financing & Finance Process reviews are 4 or 5 stars

  • Average rating in Financing & Finance Process reviews: 4.9★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    93%75 mentions
  • Communication & Updates

    68%55 mentions
  • Courtesy & Friendliness

    59%48 mentions
  • Pricing & Value

    35%28 mentions
  • Technical Knowledge & Expertise

    20%16 mentions
  • Scheduling & Booking Ease

    16%13 mentions

Reviews mentioning financing & finance process

June 14, 2026

Cole Leighton

We had a great experience with Bill Dodge Kia. We were able to ask questions and complete some of the paperwork securely online, so that all we had to do was test drive and sign paperwork when we showed up for a pre-arranged appointment. They compared finance rates with multiple companies and worked with a local credit union to match the best one for us, which was awesome. While the goal is obviously to sell vehicles, we didn’t feel like they were being pushy or dishonest. Everyone was friendly and they made the process fairly quick and straightforward.

Response from owner

We're so glad to hear about your fantastic experience with Bill Dodge Kia! It's wonderful that you found our online paperwork system convenient and that our team could help you secure the best financing option. Enjoy your new ride!🚗⭐

June 15, 2026

May 26, 2026

MikeB

Had a great experience buying a Jeep from Bill Dodge Auto Group. Nickol Daigle was awesome to work with. She was patient and kind. Bryan Wickerham handled the financing and paperwork with accuracy and care. I recommend adding them to your hunt for a vehicle.

Response from owner

Thank you for sharing your wonderful experience! We're thrilled to hear that Nickol and Bryan provided exceptional service. We appreciate the recommendation and look forward to serving you in the future! Enjoy your new Jeep!

May 26, 2026

March 30, 2026

Matt Barnard

What a team – when my wife started looking for her first new car in 11 years, John Conover spent several days pulling together different options for us. John listened to us about our budget and needs, and came up with many solid options before we settled on a Kia Seltos. Chris in financing made the process easy and understandable. He presented all the available extras and options clearly, and never applied pressure when it came to deciding what we did and didn't want to add to the base purchase. Rob sat with us and helped download the Kia app onto my wife's phone, and explained the different functions. Everyone at the dealership made us feel welcomed and valued. We love the car, and we love working with Bill Dodge!

Response from owner

Thank you for the wonderful feedback, Matt! We’re thrilled to hear that the team went above and beyond. Enjoy your new ride, and we’re glad you’re so happy with your experience! 🚗✨

March 30, 2026

March 29, 2026

karen anthony

Our experience with Nathan at Bill Dodge Auto Group in Westbrook, Maine while purchasing our new 2025 Kia Telluride was absolutely wonderful. From the moment we arrived, Nathan was friendly, professional, and extremely knowledgeable about the vehicle. He answered all of our questions with confidence and made sure we felt comfortable every step of the way. What really stood out was how efficient the entire process was. Nathan got us in and out quickly without ever making us feel rushed. The financing process was also smooth, quick, and easy, which made the whole experience even more enjoyable. We truly appreciate the excellent service and would highly recommend Nathan to anyone looking for a hassle-free and pleasant car-buying experience.

Response from owner

Thank you for the wonderful feedback Karen! We’re thrilled to hear that the team went above and beyond. Enjoy your new ride, and we’re glad you’re so happy with your experience! 🚗✨

March 30, 2026

February 9, 2026

Jessie Peabbles

I already left a review. The owner replied to that review. However, I keep getting text messages asking me to give a review, so, I don’t mind giving another review. I don’t remember exactly everything I said in the first review, as I gave it a few days ago, but, I certainly can talk about my experience, which was an amazing one! Very low pressure sales tactics, I worked with a newer employee named Zach, who is a car salesman, and he was incredibly kind, generous, helpful, understanding, patient, and went above and beyond to make sure that I was taken care of and that all of my needs were met, and questions were answered. We had a lot of time to chat during the process while we were waiting for things to go through the proper channels. We talked about a lot of different things, and he’s a really sweet, solid, well mannered, amazing young man. He’s definitely an asset to your company! I also want to send a shout out to Bryan, AKA “Wick”, who is the finance manager. He’s very charismatic, outgoing, happy-go-lucky, positive, made things very easy for me when it came to the paperwork and the financing. He took care of all of that for me so that I didn’t have to do any of that on my own. Considering I was in a horrible accident with a commercial dump truck recently, they really helped me and took care of me. They understood that I had some difficulties with moving around and concentration, and a lot of times I would forget what I was saying in the middle of saying it. It was very embarrassing for me, however, Zack and Wick both reassured me each time and said that it was okay. They understood, and to take my time and not to worry about it. So, thank you. Thank you all. It was an amazing experience, especially considering the situation that I’m in. I don’t think I could’ve had an easier buying experience elsewhere. I want to also add that I did share with them some issues that I encountered in the past when buying cars and, I feel that they really understood and they really made it a point to reassure me that things would work out for me here and with the vehicle that I ended up purchasing. Thank you so much, Bill Dodge! I definitely recommend you to others, and I will certainly do business with you again in the future! 😃

Response from owner

Wow!! Thank you so much for sharing this incredible feedback — we truly appreciate you taking the time to share your experience again. We’re so glad Zach and Bryan “Wick” were able to provide the care, understanding, and support you deserved during such a challenging time. Your kind words mean a lot, and we’ll be sure to pass them along to both of them. Thank you for your trust and recommendation — we’re grateful to have you as part of the Bill Dodge family and are here for you anytime you need us!

February 9, 2026

February 6, 2026

jeff mason

I would like to thank Bill Dodge Hyundai for a smooth and easy experience buying my new Hyundai Palisade. My salesman Bennett and the Finance department were professional and very efficient. I would strongly recommend anyone looking for a vehicle to give them the opportunity to assist you.

Response from owner

Thank you for the kind words and recommendation! We’re so glad to hear your Palisade purchase was smooth and easy. Enjoy your new Hyundai, and welcome to the Bill Dodge family! 🚗✨

February 6, 2026

January 20, 2026

Brianna Bailey

Nate in sales and Brian in financing were both awesome to work with!

Response from owner

Thank you Brianna!

January 20, 2026

January 17, 2026

Lily Collins

We had a really great experience working with Jake Neal. We test drove (what later became) our vehicle, Jake was sensitive to our timeline and preferences throughout, and was awesome to negotiate with through the following week. We were pre-approved for financing by our bank, and the dealership was able to respond with a better rate. We placed a deposit from home on Friday and set up an appointment to finalize. We were in and out in 45 minutes on a Saturday morning, which included financing, paperwork, and all other details. Very organized and straightforward process from beginning to end! We recommend Bill Dodge Pre-Owned and Jake very highly.

Response from owner

Thank you so much for the fantastic review! We’re thrilled to hear Jake and the team made the process smooth, organized, and efficient from start to finish. We truly appreciate your recommendation and are grateful you chose us! Enjoy your new vehicle!

January 19, 2026

November 3, 2025

Vicky Lacombe

We had a great experience at BMW in Westbrook! Zach was so helpful and professional! He worked hard to get us the vehicle we wanted at a great price! Very knowledgeable. Matt in finance was great as well. He was efficient and helpful to get us in our new car and with the best rate and options. They really work hard for their customers! Thanks so much for making this car buying experience a great one! Love my BMW x5!! Great job , Zach and Matt!!

Response from owner

Hi Vicky, thank you so much for all those stars and the wonderful review! We’re thrilled to hear that Zach and Matt made your experience such a great one. It’s fantastic that they helped you find the perfect BMW X5 and made the process smooth from start to finish. We truly appreciate your business and we wish you many happy miles in your new BMW! 🚘💙

November 3, 2025

October 30, 2025

anne lawler

Nate was the best well mannered and non-pressuring salesman who I have ever dealt with AND my son was a Ford one! He’s awesome. The Finance gentleman was great also. My husband and I were very impressed(and he’s very difficult to impress)🥴

Response from owner

We appreciate it very much, Anne! Have a wonderful day.

October 29, 2025

October 29, 2025

nathaniel alves

Great experience! I was welcomed by Preston as soon as I came in. I told him my price range and what I wanted. Everything was taken care or even gave me more then what I was expecting on my trade in! Veteran rebate was also easy to be applied. The whole experience was smooth and they even got me a lower rate and one year less financing then what I was already approved for!! I would for sure recommend Bill Dodge and Preston!!

Response from owner

Nathaniel, thank you for the 5-star review! We’re happy to hear Preston helped make your experience a positive one. We truly appreciate your recommendation as well as your service. We wish you many happy miles in your new ride!

October 29, 2025

October 22, 2025

Brandon Palmer

So Far So GREAT!! I just bought my first dealership bought used car and everyone at Bill Dodge was amazing. They all worked really hard to get me in the vehicle that I wanted, and they weren’t afraid to stay until late late in the evening , and adjust things to make it 💰 right for me. Thank you so much, all of you at Bill Dodge Westbrook. 👍🏼👍🏼

Response from owner

Thank you so much for the awesome review! We’re thrilled to hear you had a great experience with our Westbrook team and that they went the extra mile to make it work for you. Enjoy your new ride! 🚗👏

October 23, 2025

October 21, 2025

Sherry Lacasse

I had a great experience purchasing my new Nissan with Scott at Bill Dodge. Pricing & financing were much better than at another local dealer.

Response from owner

Thank you, Sherry! We’re so glad to hear you had a great experience buying your car. It’s wonderful to know that our pricing and financing options stood out and helped make your decision an easy one. We truly appreciate your business and hope you’re loving your new Nissan!

October 21, 2025

October 17, 2025

Bruce Hood

I purchased a used car and was treated very well. The salesman was polite and answered all of my questions. The finance guy was also polite and efficient.

Response from owner

We're so thankful for your business and kind words. Thank you!

October 17, 2025

October 6, 2025

Mat Diffin

Great experience working with Jillian. She was extremely helpful and made the entire process run seamlessly. Eric in the finance department also provide a great experience. By far the best experience I’ve had with purchasing a vehicle.

Response from owner

Thank you for sharing your wonderful feedback! We’re thrilled to hear Jillian and Eric made your experience seamless and enjoyable. Congratulations on your new vehicle!

October 6, 2025

September 2, 2025

Michael Roy

🌟 **Exceptional Experience at Bill Dodge Hyundai!** 🌟 I just purchased my third Hyundai, a fantastic 2025 Hyundai Santa Fe, from Bill Dodge Hyundai, and I couldn’t be happier with the entire experience! My sales representative, Cooper, was absolutely outstanding. He took the time to give me a thorough explanation of all the features of the Santa Fe, ensuring I knew everything from the advanced safety technologies to the latest conveniences. His wealth of knowledge and attention to detail made me feel confident in my choice. I also want to commend the manager, who facilitated the final sales process and handled all the paperwork seamlessly. He was professional and made sure my financing options were clear and beneficial for my needs. The 2025 Hyundai Santa Fe is amazing! With its stylish design, top-notch comfort, and innovative technology, it fits perfectly into my lifestyle.

Response from owner

Thank you so much for sharing your experience, Michael! 🌟 We’re thrilled to hear that your third Hyundai purchase with us was such a positive one. Cooper will be delighted to know his attention to detail and guidance made your decision easier, and we’ll make sure to pass along your kind words to our manager as well. Enjoy every moment in your new 2025 Santa Fe—it sounds like the perfect fit for your lifestyle!

September 2, 2025

August 25, 2025

Jack Adams

Tevis was very helpful and worked very hard for me when I thought it would be impossible to get in a newer car.and also the manager she worked her magic to help along as well. Thank you for understanding my situation and working very hard for me .

Response from owner

We’re so happy to hear this! Thank you for sharing your experience—Tevis and our manager will be thrilled to know their hard work made such a difference. Enjoy your new car!

August 25, 2025

August 24, 2025

John Dolan

Connor was outstanding. Answered all questions promptly, professionally, and without a shred of pressure. He guided the process, not forced it. Finance was excellent. The while process was seamless. 10/10 experience!

Response from owner

Thank you for the wonderful review! We’re thrilled to hear Connor and our finance team made your experience seamless and pressure-free. Enjoy your new vehicle!

August 25, 2025

August 17, 2025

Cynde Braasch

Justin Aldridge and finance manager Mike Ferraro were extremely sociable, knowledgeable and efficient which made the process of purchasing the vehicle smooth and professional.

Response from owner

Thank you for the kind words! We’re so glad Justin and Mike made your purchase experience smooth and professional. Enjoy your new vehicle!

August 18, 2025

August 16, 2025

Cherie Roberts

My second purchase from Bill Dodge Auto Group. This time from GMC Buick in Westbrook. Preston, my Salesperson, was friendly, interested in my needs & thoroughly went through the systems & helped to set them up. Eric, in Finance - my second time with him handling my purchase, was warm, friendly & thorough. Once again, I would, without hesitation, recommend this Auto Group.

Response from owner

Thanks for highlighting some of our staff who helped make this such a great experience, Cherie! We do hope we can be of assistance in the future. Take care!

February 27, 2024

August 15, 2025

Tifany Mattox

I can’t say enough about the service I received from management to sales to the people that detailed my vehicle Top-notch quality service they treated me like I was Family. They were patient and they did everything and more to get me into my vehicle. This was more than And experience this was life-changing for me on so many levels and I’m so grateful for everything they did for me I’m still teary-eyed thinking about it. They will always be like family to me. Thank you for everything. You are all appreciated. Love y’all!!!

Response from owner

Thank you so much for your kind words! We’re honored to have made such a meaningful impact and thrilled to welcome you to our family. Enjoy your new vehicle—we’re always here for you!

August 18, 2025

April 30, 2025

Marshall Goldthwait

Had probably the easiest, stress free car purchasing experience ever at Bill Dodge Nissan in Saco, ME. Salesman Glyn and finance manager Kyle were very knowledgeable, and professional.

Response from owner

This is so wonderful to hear, Marshall! Thank you so much for your business and enjoy your new vehicle 😊

April 30, 2025

April 15, 2025

Chuck Sears

I dealt with Luis Perez and his support staff (Will Ives primarily). To simply sum up the deal, it was the best car purchase experience in my lifetime. Product knowledge was top notch, they found the perfect truck for me, the finance process was smooth and painless. Thank you!

Response from owner

This is so amazing to hear! Thank you for your business & feedback. Mostly, congratulations on finding the perfect truck!!

April 15, 2025

April 7, 2025

Dominick Dow

I would recommend Bill Dodge Hyundai. They’re not pushy and they treated me very well for buying my first car. They’re got me the best interest rate possible and they were very helpful and patient. They’re also fixed the issues with my car very fast.

Response from owner

Thank you so much for your business and feedback. We're so glad you had such a great experience and look forward to seeing you at your first service visit. Thanks again!

April 7, 2025

April 6, 2025

Megan Harris

As nervous as I was to go and buy a new to me vehicle, I shouldn’t have worried: Brandon walked me through the process, assisted with his coworker Michael to get me financed and was out in just a couple of hours with a gem of a car! I am so impressed by the customer service; I can’t thank Brandon enough!!

Response from owner

This is the kind of feedback we love to hear! Thank you so much for trusting us with your business. We will be sure to pass this along to Brandon's managers.

April 7, 2025

April 1, 2025

Terry Howard

I had great service with no pressure, and even though I didn't have the best credit score, they were able to still find me a loan. It only took a couple hours and I was leaving with a brand new car. Yayyyy Thank you Bill Dodge

Response from owner

Yayyy, Terry! 🎉 We’re beyond excited for you and so glad we could make your car-buying experience easy and stress-free! Thanks for choosing the Bill Dodge Auto Group – enjoy that new ride, and we wish you many happy miles on the adventures ahead! 😎🚗✨

April 1, 2025

January 28, 2025

Alanna Yannelli

Connor was calm and steady. Eric in financing was super positive and personable. An easy yes.

Response from owner

Thank you for sharing your experience, Alanna! We're thrilled to hear that Connor provided calm and steady assistance and that Eric in financing made the process positive and personable. We're glad everything came together for an easy "yes"! Enjoy your new vehicle!

January 28, 2025

January 3, 2025

Briana Morgan

I worked with Dakota and had the most amazing experience I've ever had buying a vehicle through any dealership. Working with him, along with Sandra made this experience stress free and easy for me to say yes and sign the paperwork to finance my new GMC pickup truck. This is a dream vehicle for me, which I never thought possible until everyone I worked with made it a reality. Thank you all so much for working with me and making sure I was able to get a great interest rate and within my target payment! Truly an amazing group of sales and finance people you will ever have the pleasure of working with! 10/10 I recommend buying your vehicle with them!

Response from owner

Thank you for sharing your amazing experience, Briana! We're thrilled to hear that Dakota, Sandra, and the rest of our team made your vehicle purchase stress-free and helped make your dream GMC pickup truck a reality. We truly appreciate your kind words and are so happy that we were able to secure a great interest rate and payment for you. Your recommendation means the world to us, and we look forward to assisting you again in the future!

January 6, 2025

January 2, 2025

Charles Haddock

Our recent buy purchase of a 2025 Kia Sportage plug-in hybrid at Bill Dodge KIA of Westbrook was very enjoyable because of the professional, thorough, and experienced nature of both sales and finance personnel. I wouldn’t hesitate to go to Bill Dodge for both sales and service in the future.

Response from owner

Thank you, Charles, for sharing your experience with us! We're thrilled to hear that your purchase of the 2025 Kia Sportage plug-in hybrid went smoothly and that our sales and finance teams were able to provide you with professional and thorough service. We look forward to helping you with both sales and service in the future!

June 17, 2021

December 7, 2024

Godfrey Jackson

I am thrilled to share my experience with Bill Dodge and thank John and his team for making my vehicle purchase possible. Despite starting with low credit, John went above and beyond to ensure that I could drive away in my new vehicle. I truly appreciate all the support and guidance provided by John and his team. They are top-notch when it comes to customer service, always ready to offer advice and assistance throughout the buying process. Thank you, John! Your efforts made a significant difference, and I can't express my gratitude enough.

Response from owner

Thank you for the wonderful feedback, Godfrey! We're thrilled to hear that John and his team were able to make your vehicle purchase a smooth and successful experience. Your kind words mean a lot to us, and we’re so glad we could help you get into your new vehicle. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new ride!

December 9, 2024

November 30, 2024

Chris G

Transparent pricing coupled with low pressure approach by sales and finance depts. made for an overall pleasant car buying experience.

Response from owner

Thank you for sharing your experience, Christine! We're thrilled to hear that our transparent pricing and low-pressure approach made your car-buying experience pleasant. We strive to provide a smooth and enjoyable process, and we're glad that was reflected in your visit. We look forward to assisting you again in the future!

December 2, 2024

November 15, 2024

Philip St Pierre

Ethan (sales person) and Amr (finance) both did an excellent job of getting us into our new Kia.

Response from owner

Thank you for your feedback, Philip! We're thrilled to hear Ethan and Amr provided excellent service and helped you get into your new Kia. Congratulations, and we appreciate you choosing Bill Dodge!

November 15, 2024

November 10, 2024

L Schmidt

Very friendly and helpful sales rep and finance person. Data synchronization did not work perfectly.

Response from owner

Thank you for your feedback! We're glad to hear that our sales and finance team provided a friendly and helpful experience. We appreciate your patience with the data synchronization, and do apologize for any inconvenience. We're here to help make everything seamless for you!

November 11, 2024

October 24, 2024

Kayla Cole

Liam G was phenomenal to work with! I knew what I wanted and he made my dreams come true! Matt Ross helped me in financing and had me in and out of there in no time! Thank you Bill Dodge!

Response from owner

Thank you for sharing your experience, Kayla! We're thrilled to hear that Liam and Matt provided exceptional service and helped make your car-buying dreams come true. We look forward to assisting you again in the future!

October 24, 2024

September 21, 2024

Elizabeth Burke

Preston was amazing salesman with great customer service and care for his customers. Eric is an excellent financial manager and walked me through everything and answered all my questions! Thank you!

Response from owner

Thank you for your fantastic feedback, Elizabeth! We're thrilled to hear that Preston provided amazing service and that Eric helped guide you through the financial process. Your support means a lot to us, and we look forward to serving you again!

September 23, 2024

June 5, 2024

Linda Gower

Very pleasant and informative! Ian took great care of me and was willing to work with me to get the payment I wanted.

Response from owner

Thank you so much for your kind words, Linda! We're delighted to hear that Ian provided you with a pleasant and informative experience. Our team strives to ensure our customers find both the right vehicle and payment options that fit their needs. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

June 5, 2024

June 2, 2024

Brandon Cummings

The people I worked with were extremely kind, Rob was very friendly to talk to and he helped me feel less nervous in my car situation. After the fact I went through paper work and what not, I realized I actually got a pretty good first auto loan deal with them. AND the finance worker I was working with at the end of the night was super helpful and actually gave me pretty good offers in the long run

Response from owner

Thank you so much for your wonderful review, Brandon! We're thrilled to hear that Rob and our finance team provided you with such a positive and reassuring experience during your car purchase. It's fantastic to know that Rob was friendly and helped ease any nerves you had, making your car situation more comfortable. We're also delighted that you found your first auto loan deal with us to be favorable, and that our finance team was able to provide you with great offers and assistance throughout the paperwork process. Your kind words mean a lot to us, and we're grateful for your recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle!

June 3, 2024

May 13, 2024

Danny Almqust

Bought a traded-in Subaru STi and the car is in beautiful shape! Emailed them with some questions and they responded and got me answers within the hour. Dakota in sales was very helpful and honest, and Mathew in the fiance department broke everything down and made it easy. I test drove, went over numbers, and signed all the paperwork in under 3 hours. The only nit-pick I had was I had wait over a week for the maintenance department to give it a full inspection (which they had to wait on brakes and rotors to be shipped to them). But Dakota was honest and up front on the purchasing date on how they're down a couple mechanics and were a bit backed up. Again, that's me just being stubborn and very eager to get my new car, but very much appreciate the fact they cared enough to replace what needed to be done when they very easily could've taken my money and said thank you bye. I would definitely recommend BDAG to others in the market!! Fair prices, honest and easy going employees, and not to mention they offer all services top-to-bottom to maintain your vehicle inside and out!

Response from owner

Thank you immensely for sharing your experience with us, Danny! We're thrilled to hear that you're enjoying your Subaru STi and that Dakota and Mathew provided you with exceptional service throughout the purchasing process. We genuinely appreciate your patience regarding the maintenance inspection. Your understanding of our current circumstances with staffing shortages and backlogs means a lot to us. Rest assured, we always prioritize the safety and satisfaction of our customers, and we're glad we could address any concerns promptly. It's fantastic to know that you found our team to be honest, easy-going, and committed to providing fair prices and quality service. Your recommendation means the world to us, and we're grateful for your trust and support.

May 14, 2024

May 2, 2024

Margo Rockwood

No issues and very happy with our purchase. My daughter was looking for her first car and was pretty sure of what she wanted. BDAG had what she wanted at a fair price. Sarah was lovely to work with and although we had a wait for the finance manager (had to use Matt with their BMW group) it was late in the day and to be expected. Overall great experience.

Response from owner

Hi Margo, thank you for taking the time to rate us. We care deeply about delivering the best possible customer experience and we're thrilled to hear that was the case for you and your daughter! Have an amazing day.

May 2, 2024

April 27, 2024

Gail Desmarais

The staff at Bill Dodge Kia are wonderfully kind, professional people. They went out of their way to help me get into the right car, taught me about all of the electronics in my Kia Forte, and make it affordable for my financial needs. I would recommend them to anyone.

Response from owner

Your recommendation means a lot, Gail! Thank you for your business and have a wonderful week!

April 29, 2024

April 24, 2024

Amanda Plympton

Purchased a used vehicle and the service was excellent. Kris was open and honest. He explained everything about the car and all the options. I then worked with Matt on the financial side. He made that process super easy. I would highly recommend purchasing from them. Thank you Kris and Matt!!

Response from owner

Thanks for highlighting some of our staff who helped make this such a great experience, Amanda! We value your business and hope to be able to assist again in the future!

April 24, 2024

March 9, 2024

M.A. Goldman

I had such a great experience at Kia in Saco. James had no issue letting me drive multiple vehicles to compare. He was very knowledgeable about the Kia products. Financing was a breeze. I will purchase there again.

Response from owner

Thanks for highlighting some of our staff who helped make this such a great experience! Please do not hesitate to reach out if there is anything additional we can do for you.

March 11, 2024

February 10, 2024

Amy in Maine

The sales guy was very pleasant and I felt no pressure at all. Their finance guy was also super helpful and responsive to my questions.

Response from owner

Thank you for such a positive review and have a wonderful day!

February 12, 2024

January 19, 2024

Stephanie Woodward

Liam was so helpful and I felt no pressure. The finance team was fantastic..quick..explained all of my options in detail. Will be going back when I need a new vehicle for sure!

Response from owner

We love to hear this, Stephanie! Thank you so much for your business and positive feedback. 😊

January 19, 2024

January 14, 2024

Jamie Bilodeau

The sales team and finance team went way above and beyond to make my purchase seamless. Kris and the finance team are true professionals.

Response from owner

Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!

January 15, 2024

January 6, 2024

Phil Kaplan

James Waring was a great guy and made us feel very comfortable. No pressure. And answered all our questions promptly. Most importantly, he was able to find us the specific vehicle we were looking for even when it wasn’t readily available. Aaron handled the financial portion of the transaction well, and made it much more interesting and fun than that piece typically is. We had a great all around experience.

Response from owner

Hello, thank you for taking the time to leave us your feedback. You made our day with your rating and comments We hope you have a wonderful day!

January 8, 2024

December 27, 2023

Ian Higgins

Employees were expeditious in getting us in and out in record time for our financing.

Response from owner

So glad to hear this, Ian! Thank you for your business and positive feedback 👍

December 27, 2023

December 3, 2023

ANN BREVIK

We really enjoyed meeting Eric & Erica. Eric took great deal of time explaining options on vehicle. Erica was amazing & made us feel so comfortable. We both felt she was trustworthy & feel your company is lucky to have her. I’ve dealt with a lot of loan officers and she is the best by far. Between the two of them we walked away feeling really happy with our purchase.

Response from owner

Thank you for this wonderful review, Ann! We appreciate your business very much!

December 4, 2023

December 1, 2023

Joseph Shaw

We said we were interested in a used Kia but it was sold when we were on our way to see it. The Monday after, a new Kia came in and they immediately called us and we were able to come in and see it. Amanda was amazing and the financial department explained everything really well. We are new to Kia and Bill Dodge but so far so good!!

Response from owner

Thank you for sharing your positive experience, Joseph! We appreciate your business very much!

December 4, 2023

November 21, 2023

Amanda Roderick

They were great! The manager, Eric, found me outside browsing while running around on an understaffed busy day. Even in minor chaos, he took time to go through vehicles that might work within my parameters. Frank the salesperson literally ran from one end of the lot to another to find me the vehicle to look at and then set us up to see it, even while it was being worked on. Frank was not the least bit pushy which I appreciate so much and worked with me through schedule changes and bank delays. Even the woman doing the paperwork was easy to work with. The car I found is clean, runs great, and full of goodies at a comparable price to the same car at other dealerships. This was a quick pop in on a whim, and I'm so glad I did.

Response from owner

Thank you for this fabulous review, Amanda! We are thrilled to hear that your experience was a great one. We value your business so much and hope to be able to assist again in the future!

November 21, 2023

October 28, 2023

Speedy Snowmobiler

I wasted my day trying to purchase a truck. The finance guy and I talked about my situation. My salesman was great but everything else was not. I was mislead on my vehicle trade . When I had a conversation with the finance guy for the 2nd time, he tried to play it off like he had never talked to me before. I was very unimpressed with him. I will find another GM truck elsewhere in the future.

Response from owner

Thank you for taking the time to leave your feedback. We are truly sorry to hear that things did not work out. We appreciate your giving us the chance to assist you, and we wish you the best of luck in your search for another GM truck.

October 30, 2023

September 8, 2023

Kyle Libby

Eric Angis and Eric Michaelson were top notch to deal with. Very painless transaction and made sure I was getting the best APR that was available to me. Great guys and friendly customer service.

Response from owner

Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!

September 8, 2023

September 1, 2023

Lynett Larkin-Silva

I worked with Ian as my sales rep who was fantastic! He went above & beyond to accommodate. I also worked with Mike in finance who was wonderful. Both were not lucky at all & provided all the info I needed.

Response from owner

Thanks for highlighting some of our staff who helped make this such a great experience, Lynette! Have a wonderful weekend!

September 1, 2023

August 21, 2023

simon rios

I had the pleasure of visiting this dealership recently, and I must say that the experience was nothing short of amazing. From the moment we walked in, the entire team exuded professionalism and a genuine willingness to assist. It was clear that we were in capable hands right from the start. The entire process, from browsing the options to finalizing the purchase, was incredibly smooth. The staff went out of their way to address all of our questions and concerns, making sure we felt comfortable and informed every step of the way. Their knowledge about the vehicles and the various financing options available was impressive, and they took the time to explain everything thoroughly. What stood out the most was their helpfulness. It wasn't just about making a sale; it was about ensuring that we made the right choice for our needs. They patiently listened to our preferences and requirements, and then guided us towards the options that best matched what we were looking for. Overall, I can confidently say that this dealership offers a top-notch car-buying experience. Their amazing team, combined with their smooth and informative process, truly sets them apart. If you're in the market for a vehicle and want a stress-free, pleasant purchasing experience, I highly recommend giving this dealership a visit.

Response from owner

Hello Simon, you really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us!

August 22, 2023

August 14, 2023

Andrew Hayes

Absolutely amazing service! Eric was by far the most different salesman I have ever meet. I don't mean this in a bad way either! Not a single time did he hound me or try to convince me to look at or buy something that I didn't want. He ensured I was able to get what I wanted! I was looking for a 2019 - 2020 Kia sportage, and at the time, they didn't have any in the Saco facility. Eric drove to Westbrook to pick up the 2019 version and notified me when it was at Saco and told me I can swing in anytime that works for me. I ended up coming down the next day and had a straight forward deal that didn't require much negotiating. My car that I was trading in had a KBB value of roughly $3300 and Scott, the manager (I believe) gave me almost $5100! The other Eric who does the financing stuff, found me an amazing deal to finance right through Kia Motors and I walked out of there with my new vehicle! Awesome job everyone :)

Response from owner

WOW! We can't love this enough, Andrew! We are delighted that Eric and the rest of the Kia team were so helpful in not only your search for a vehicle but also the trade-in value and finance offer you received! Congratulations on your Sportage purchase and we wish you many happy miles!

August 14, 2023

August 12, 2023

Shannon Parker

Amanda was great, and she was able to go to extra lengths to get me the price I wanted for a car that was difficult to get in stock. I was happy with the experience. Some aspects took time, but waiting at a dealership and getting what needed done was typical. Very kind and personable staff in financing as well.

Response from owner

Shannon, thank you so much for your business and patience. We truly appreciate it and are happy you had a great experience with Amanda.

August 14, 2023

July 14, 2023

Patricia Little

Great team very friendly and great sense of humor. Ask what we wanted in a car and then chose the closest that they had and got the payments to where we could afford. They had our car ready they next day. Thanks guys your great. We will come see you when we need a upgrade to a new vehicle.

Response from owner

Hello, you really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us!

July 14, 2023

June 22, 2023

Kelly Mcleod

It's been so very long since I bought a newer car, my experience with Kia was absolutely amazing! Eric Michelson is my sales person, he was very helpful and took his time to explain the process to me, he was personable, and wasn't trying to rush me into anything I didn't want. I highly recommend anyone looking to purchase new or used vehicles with Kia!! The finance manager is also an Eric, he went above and beyond as did Eric Michelson to make sure I could leave today with the car I wanted. Thank you both very much for a pleasant experience.

Response from owner

Thanks for highlighting some of our staff who helped make this such a great experience, Kelly! We appreciate your business very much! Take care!

June 22, 2023

June 14, 2023

Todd Schools

My wife and I just bought her a new vehicle. We worked with the salesman with a pre-approval at our bank but they were difficult to work with on the terms we wanted so the finance person got us switched over to KIA financial. Salesman has helped me with a couple cars, this one and one for my daughter a couple years ago. I also helped my niece buy a car there several years ago.

Response from owner

Hi Todd, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

June 15, 2023

June 7, 2023

lavenderwolf6

I loved my experience at Bill Dodge in Saco, ME! Amanda was amazing! She went all out to help anyway she could to get me into the vehicle I chose. And the gentleman who handled the payment ( I'm sorry but I can't remember his name) was very helpful as well! I would definitely shop here again! I love my new used Kia! Thank you so much!

Response from owner

Hello, thank you for taking the time to leave us your feedback. You made our day with your rating! We hope you have a wonderful day!

June 8, 2023

April 30, 2023

Douglas Freeman

Had a great experience buying a very slightly used EV. Jamie made sure I was taken care of without applying any unwanted pressure. Same for Dave on the finance team when it came to any add-ons.

Response from owner

Thank you for such a positive review and have a wonderful day!

May 1, 2023

April 13, 2023

Dean Waring

I had a great experience leasing my new KIA Sportage from Bill Dodge KIA of Saco. The salesman and Finance manager covered all spects of operating and leasing the vehicle. I was in and out in no time and everyone involved was very professional.

Response from owner

Hello Dean, thank you for taking the time to leave us your feedback. You made our day with your rating! We hope you have a wonderful day!

April 13, 2023

April 12, 2023

Rob Rosa

Great price, quick responses, done deal in a matter of hours. No pressure at all. Sales manager Scott, Erica in finance and sales rep Amanda were awesome to work with. Thank you!

Response from owner

Hi Rob, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

April 13, 2023

March 23, 2023

Sally Bowden-Schaible

Buying our car— a 20022 Kia Niro Hybrid— was a very positive experience. Ken Sweet (sales) and Dave Hellin (finance) were a pleasure to do business with— professional, knowledgeable, easy to be with. We unreservedly recommend Bill Dodge as a great place to buy a car!

Response from owner

Hello Sally, thank you for taking the time to leave us your feedback. You made our day with your rating! We hope you have a wonderful day!

March 24, 2023

March 2, 2023

Kirsten Broad

At first when I walked in 2 Men just looked at me than each other and said nothing. Kris walked out of a door and said how can I help you. Refreshing after feeling like I was a hindrance to the other men's day. He was professional respectful and kind. Refreshing for sure!! The process and service I received from Kris was great. Also your finance women was great !Give him a higher commission. 😁 An give her a rise. I am sorry for not remembering her name!!

Response from owner

Thank you for taking the time to leave this review, Kirsten. We certainly apologize for what occurred as you initially walked in. It's great to hear that Kris and Cari made sure that everything went well for you. We appreciate your business very much and hope you have a great day!

March 2, 2023

February 23, 2023

Catrina Green

I recently had an accident with my vehicle & was in need for a vehicle. I can’t believe how great my experience was working with Pat & Liam! They got me into a beautiful pre-owned Cadillac xts! They did their absolute best to get me the best financing & monthly payment! Liam was easy to work with & kept in contact even after my purchase just to make sure I was satisfied with my vehicle. I’ll always go back to Bill Dodge for all of my vehicle purchases!

Response from owner

We strive to provide the best customer experience at Bill Dodge. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!

February 23, 2023

February 3, 2023

Lexi Corbeil

Liam was absolutely amazing and super helpful!! Cari in finance was also amazing would 100% go through Bill Dodge again!

Response from owner

Hello Lexi, thank you for the high rating! Our team works tirelessly to provide excellent customer service. We appreciate your business very much and hope you have a great day!

February 6, 2023

January 1, 2023

Kaleigh Olivera

Great people. I ended working with the finance manager for my whole transaction because all others were with customers. He was patient and upfront with me. The car I chose hadn’t been detailed yet and they had it ready in just a couple days for me. Would recommend Bill Dodge to anyone.

Response from owner

Kaleigh, thank you for such a positive review, and have a wonderful day!

January 2, 2023

September 16, 2022

Howard Plante

A great experience overall. Professional, courteous, organized, accurate, friendly and fast. Scott and James in Sales were very helpful and were a pleasure to deal with, as well as Stephen in Finance, all made the purchase seamless. Much appreciated and I highly recommend them and Bill Dodge Auto. Many thanks to the team at Bill Dodge for making my purchase an enjoyable experience.

Response from owner

Hi Howard! Thank you for the kind words and wonderful review. We are glad to hear our team delivered such a great sales experience for you. If there is anything further we can do for you, we are always here to help!

September 16, 2022

July 14, 2022

Corianne Benner

I was searching the internet for a specific car that I knew would be hard to find. The search brought me to Bill Dodge Auto Group in Westbrook. Well one thing lead to another and not only was Liam, the sales person great but then Dylan was a big help with all the financials! They were both so great to work with and I'm now the proud own of a mini! Thanks so much to both of them and Bill Dodge Auto!

Response from owner

Thanks for highlighting some of our staff who helped make this such a great experience, Corianne! We appreciate your business and hope you enjoy your new mini!

July 14, 2022

March 1, 2022

robert herrick

When i went there, I told them not to do a credit check, as I use the same bank they use, and was goung though that bank, which I already knew the amount I can take out a loan for. What did they do they ran three credit checks anyway. I later called the manager about it and he lied saying I told them to do the three credit checks.

Response from owner

We certainly apologize if you had a negative experience with us, Robert, and would be happy to look into it further for you. Our records show we have not had contact with you since 2019 and the Sales Manager you worked with at that time has since retired. If this is regarding a recent experience, please email more information to us at customerservice@bdag.com as we would be happy to help.

October 21, 2019

August 12, 2021

Doris Zampini

First, the Customer Service we received, we rate “10.” James Waring offered us a water as soon as we sat down. He was very knowledgeable and really worked some magic numbers to not only trade in one leased car (Ionic Hyundai), but we ended up turning in our Hyundai Tucson too. We got a super deal from (2) professionals: James and a guy in the Finance Dept(?). We ended up getting a platinum deal for oil changes, etc. He also offered us a water. His personality shined through and made the financial paperwork as quickly as possible. We definitely recommend these (2) salesmen a “10.” Doris & Richard Zampini

Response from owner

Congrats again Doris & Richard!  Thank you so much for trusting your automotive business with us!

August 12, 2021

August 11, 2021

Tyler Halle

From the first step into Bill Dodge Kia I felt very welcomed by all the staff. Brendan was a great salesman and handled everything from test drive to setting up the vehicle very smoothly. Sue was incredibly hard working at ensuring the financial side of things flowed through effortlessly. Very happy with my overall experience and reccomend this team to everyone.

Response from owner

Congrats again, Tyler, and thank you so much for trusting your business with us, we truly appreciate it!

August 11, 2021

June 20, 2021

Jason M

This was the absolute best experience I've had at a car dealership. From the initial visit to test drive and narrow down my options with Matt Tomlinson, to the negotiations concerning trade value with Stu Katwik to the financial paperwork with Sue Belanger, every interaction was exceptional. The communications were always prompt and considerate. I never once felt pressured to make any decision, which has always been the worst part of car buying in my past experiences. Oh, and I love my new Kia Seltos!

Response from owner

That's what we love to hear! Thank you again for trusting your business with us. Enjoy your new Seltos!

June 21, 2021

June 14, 2021

Gina

I’m genuinely floored by my experience at this dealership. I was really apprehensive going into the appointment; you never know what you’re going to be met with heading into a dealership as a solo woman. Turns out I didn’t need to have my (figurative) boxing gloves ready. Jessica was really kind to me. She shared personal stories with me that eased my tension. She sent me on a well rounded route that gave me a great feel for the vehicle. Before I left for the test drive she made sure I knew that I was in no rush, and could spend the proper amount of time to ensure I was comfortable with the vehicle. That was huge, often I’ve felt rushed to return and don’t spend enough time on the test drive. The financial portion of the purchase was equally as well handled. Dylan’s approach to the whole thing was so genuine, it was clear I wasn’t just a number. He made me feel like I was at a table with a friend, versus the typical “yeah yeah, buy this, sign this, now get out.” If you’re looking for a vehicle just start here. They’re worth your time.

Response from owner

We are definitely thrilled to hear it, Gina!  Congrats again and thank you so much for trusting your business with us, we truly appreciate it!

June 14, 2021

June 4, 2021

Abby Fontaine

I just bought my first car all on my own and couldnt have done it without the help from Tori and the finance team, they worked so hard for me and I’m so grateful!!

Response from owner

That's what we love to hear, Abby!  Congrats again and thank you for your business!

June 6, 2021

August 9, 2020

Edward Mcloughlin

We Purchased an Infiniti from this dealership. Would never have gotten this perfect car (a Q50) without the help and expertise of Aidan. He was very personable and authentic. He never pushed us or sold us. The deal spoke for itself and Aidan knew everything about the car inside and out. The financing was made very easy by Dave. Then Aidan sat in the car for at least 20 minutes to give us the tour of the technology and he even set up our Bluetooth! Scott made himself easily available when we had questions and Amanda was friendly as she gave us some interesting background on the car. We feel so great about this purchase and highly recommend Aidan and the team at Bill Dodge Infiniti!!

Response from owner

We are thrilled to hear how well Aidan, Amanda, and Dave were able to take such great care of you, Edward!  Congrats again on that stunning new Q50, and thank you so much for trusting your business with us!

August 10, 2020

June 16, 2020

Levi Gray

I dealt with Ken at the used car store, and David in finance - it was a great experience from start to finish. The pricing was straightforward and aggressive up front, and the financial side of things was handled very professionally by David. I’ve been in the car business for most of my life, and I have high standards when it comes to the process of buying a vehicle; these guys do it right. Thanks again!

Response from owner

That's exactly what we love to hear, Levi!  We are so happy that Ken & David took such great care of you.  Thank you again for trusting your business with us!

June 17, 2020

June 24, 2019

Angela Hinkley

The sales and finance department made our choice and process as straightforward and simple as possible. We left with a vehicle we love and are very happy with our experience.

Response from owner

We are very happy to hear it, Angela! Thank you again!

June 25, 2019

March 31, 2019

H

Tori and George van syckel best team you could ask for to get you financed and in a car great service and great people thank you guys so much appreciate everything y'all did

Response from owner

We are so happy to hear it, Patrick, thank you again!!

April 1, 2019

May 31, 2018

jeffrey bleeker

Not very good credit but Anthony did everything in his power to secure a loan for a 2017 Altima and got me out of my Honda lease. My salesman Michael(I hope I got his name right.) was wonderful as well. He was trying to get me into a used suv but worked out better in my favor. I would recommend Bill Dodge Saco stores to anyone looking for a car in a heartbeat.

Response from owner

We are happy to hear that Anthony and Mike took such great care of you, Jeffrey! Thank you for sharing, we appreciate your business!

June 1, 2018