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Bill Dodge Auto Group

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Topic

Trade-In

86.2% positive

Across 999 reviews of Bill Dodge Auto Group in Westbrook, ME, trade-in appears in 29 reviews (86.2% positive), from 2016-01-13 through 2026-06-14.


Key findings

  • Trade-In mentioned in 29 of 999 reviews (2.9%)

  • 86.2% of Trade-In reviews are 4 or 5 stars

  • Average rating in Trade-In reviews: 4.5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    83%24 mentions
  • Communication & Updates

    72%21 mentions
  • Pricing & Value

    66%19 mentions
  • Courtesy & Friendliness

    62%18 mentions
  • Technical Knowledge & Expertise

    21%6 mentions
  • Problem Resolution & Effectiveness

    17%5 mentions

Reviews mentioning trade-in

June 11, 2026

Isabella Geller

I had a good experience at Bill Dodge Kia, I worked with Nate Curtis, I got a good deal on a Seltos and I'm in love with it! He was super helpful and super nice, he was also able to help me get a better trade in offer on my past vehicle, definitely recommend the dealership!

Response from owner

Thank you for trusting our dealership with your vehicle purchase! We’re thrilled to hear you had a great experience and we hope you enjoy every mile ahead.

June 11, 2026

May 16, 2026

Dawne Partridge

I had owned 3 Kia Sportage SUV’s and opted to try a new vehicle. I had purchased a new Hyundai Kona N. 4 years ago. Recently I had wanted to go back to the Sportage and began looking.around Bangor. I first noticed Bill Dodge Kia in Westbrook for the prices were significantly lower than Bangor. So we drove down. We met Anthony, what an amazing salesman! He shot for exactly what I wanted, from trade value to new vehicle. He did not try to sell me whatever would make him the highest commission! He actually Listened to my wants and my needs. From the moment I arrived he was wonderful. I just picked up and finalized the deal for my new Sportage with everything I was looking for. Chris in finance was great too. I opted to choose an extended warranty for we never know what can happen. Nadia was also great. It was an absolute pleasure working with Anthony, I would not have driven the 2 hour drive back down if he had not have made sure my needs and wants were inpirtant to him as well! Thank you for a wonderful experience! Dawne Trueworthy Bangor, Maine

Response from owner

We're thrilled to hear about your great experience at Bill Dodge Kia, Dawne! It’s fantastic that Anthony and the team could help you find exactly what you were looking for in your new Sportage. Thank you for making the journey down to see us, and we wish you many happy miles ahead!

May 18, 2026

March 15, 2026

Abigail Baker

Nadia and Kayla were amazing helping me through the whole process of trading in my Seltos for a Sorento! I had called a few days prior to setup an appointment as I have an 11 month old and things are just easier with a plan! Nadia sent me a tour video, a couple days prior, of the Sorento and helped me pick the color I wanted all remotely! She had the vehicle I picked pulled up and ready for a test drive when I arrived. It was all smooth sailing and we went home happy!

Response from owner

Thank you for sharing your experience! We’re thrilled to hear Nadia and Kayla made the trade-in and Sorento purchase so smooth, especially with everything coordinated remotely—enjoy your new Sorento! 🚗💛

March 16, 2026

January 31, 2026

Justin Mc

Overall fantastic experience. Salesman was Zach who did an outstanding job handling my questions and requests. Very low pressure sales environment which is a refreshing change to what I’m used to. I purchased a used vehicle from this dealership and I was very pleased with the transparency of their selling process. They gave me way more for my trade than I ever expected. A++ experience overall.

Response from owner

Thank you for the amazing review! We’re thrilled to hear Zach made your experience so enjoyable! Congratulations on your purchase, and thank you for choosing us. We really appreciate the A++ recommendation! 🚗👏

February 2, 2026

January 15, 2026

Marcia Elliott

I brought my husband’s 2025 Santa Cruz in to sell to the dealership at the end of October after he died. At that time The title needed to be transferred to me which took over two months since it was titled in Florida. The dealership kindly worked with their finance branch to do this and I brought the truck back in at the beginning of January. At this point they said they could only offer $2,000 less for the truck than what I was quoted regardless that the truck had only been garaged in between. Needless to say, I felt very disappointed that my original offer went down by so much while I waited for Hyundai to get back to me at a very difficult time. Dealing with Bill Dodge has been very trying in the end.

Response from owner

Hi Marcia, thank you for taking the time to share your experience, and first and foremost, we are truly sorry for your loss. We also appreciate the opportunity you gave us to assist you during such a difficult time, and we’re glad our team was able to help work through the title transfer process. We completely understand how disappointing it felt to see the offer change when the vehicle was garaged and not used. Unfortunately, market values shift, and between late October and early January the vehicle still depreciates and became a year older, which can impact the value. In addition, our team noted body damage that would need to be repaired in order for us to retail the vehicle, and we estimated that cost to be approximately $2,400, which also played a role in the updated offer. We are truly sorry that this experience was so trying and left you feeling disappointed as that is not what we ever want for our customers, especially during such a difficult time.

January 16, 2026

December 4, 2025

Andrea Bernier

Bill Dodge Nissan of Saco made my Pathfinder dreams a reality! I purchased a 2023 Pathfinder on 12/1/25, and my buying experience was nothing but exceptional! Glyn was a very knowledgeable and kind sales person who did everything he could to make sure I was happy every step of the way in the buying/trading in process. He made sure I had all the facts and worked hard to help us get a fair deal. Thank you Glyn, and everyone at Bill Dodge Nissan for your patience, transparency and fairness, and for going above and beyond! We will buy from you again in the future!

Response from owner

Thank you so much for the wonderful review, Andrea, and congratulations on your Pathfinder! We’re thrilled to hear that Glyn and our team made your experience exceptional from start to finish. We truly appreciate your trust in us and your kind words. Please don’t hesitate to reach out if we can help with anything and we look forward to working with you again in the future!

December 4, 2025

October 29, 2025

nathaniel alves

Great experience! I was welcomed by Preston as soon as I came in. I told him my price range and what I wanted. Everything was taken care or even gave me more then what I was expecting on my trade in! Veteran rebate was also easy to be applied. The whole experience was smooth and they even got me a lower rate and one year less financing then what I was already approved for!! I would for sure recommend Bill Dodge and Preston!!

Response from owner

Nathaniel, thank you for the 5-star review! We’re happy to hear Preston helped make your experience a positive one. We truly appreciate your recommendation as well as your service. We wish you many happy miles in your new ride!

October 29, 2025

January 6, 2025

Kimberly Medsker

Traded in a car and bought a new one all in one morning. Super grateful for the sales rep, Emily.

Response from owner

Thank you for sharing your experience, Kimberly! We're thrilled to hear that Emily helped make your trade-in and new purchase seamless and efficient. We appreciate your kind words and look forward to assisting you again in the future!

January 7, 2025

December 13, 2024

Aaron Altman

These guys are great. No sneaky sales tactics. Straight shooters. Wonderful to deal with for a new car purchase and a trade-in. Would highly recommend them.

Response from owner

Thank you, Aaron! We're thrilled to hear about your positive experience. It's great to know you appreciated the straightforward approach and had a smooth new car purchase and trade-in process. We look forward to serving you again!

December 13, 2024

October 3, 2024

Carol Kilburn

Bill Dodge and sales person Jason Shedd were amazing. Got a great deal in my trade and all aspects of purchasing my new Canyon Denali went quickly and smoothly. Jason even took the extra time to go over all the bells and whistles and set all of my computer options up specifically for me. It was a great experience!

Response from owner

Thank you, Carol! We're so glad to hear that you had a fantastic experience with Jason Shedd and our team at Bill Dodge. It’s great to know that Jason took the extra time to help you set up your new Canyon Denali exactly how you wanted. We hope you enjoy all the bells and whistles of your new truck!

October 4, 2024

May 19, 2024

Jeff White

I forgot some gold chains in the back cup holder of my truck when I traded it in. Of course they claim no one found them. Low morality around there

Response from owner

We are truly sorry to hear about your experience regarding the gold chains you left in your truck, Jeff. We understand how valuable personal belongings are, and it's disheartening that they were not found during the trade-in process. We take incidents like this very seriously and would like to investigate further to see if there's anything we can do to assist you. Please reach out to us directly at (207) 854-3200 so we can discuss this matter in more detail and try to find a resolution. Once again, we apologize for any inconvenience caused.

May 20, 2024

December 14, 2023

Jeremy Shaw

I was greeted with a smiling face and immediately taken to a vehicle that was almost 100 percent what I was looking for. I was offered a great trade-in price for my 10 year old vehicle. The finance department was great, friendly and explained everything. We were shown features of the new car - and he handled the tutorial like an expert and answered all our questions. My wife and I were very pleased by all aspects of the visit.

Response from owner

The entire team at Bill Dodge would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!

December 14, 2023

December 11, 2023

Katie Young

Love my Jeep, found the perfect Wrangler for me at a great price. Got a fair trade in too! Very happy

Response from owner

That's great to hear, Katie! Thank you for choosing Bill Dodge!

December 12, 2023

October 28, 2023

Speedy Snowmobiler

I wasted my day trying to purchase a truck. The finance guy and I talked about my situation. My salesman was great but everything else was not. I was mislead on my vehicle trade . When I had a conversation with the finance guy for the 2nd time, he tried to play it off like he had never talked to me before. I was very unimpressed with him. I will find another GM truck elsewhere in the future.

Response from owner

Thank you for taking the time to leave your feedback. We are truly sorry to hear that things did not work out. We appreciate your giving us the chance to assist you, and we wish you the best of luck in your search for another GM truck.

October 30, 2023

August 30, 2023

Dennis Burnham

We were frustrated with ordeal with obtaining the part needed for our 2015, through no fault of BDAG, we opted to simply trade in. Our purchase of a 2023 Forte was easy and quick…which softened the frustration edge.

Response from owner

Thank you for taking the time to leave this review, Dennis! We do apologize for any frustration caused regarding the part needed. Congrats on the purchase of your new Forte!

August 31, 2023

August 14, 2023

Andrew Hayes

Absolutely amazing service! Eric was by far the most different salesman I have ever meet. I don't mean this in a bad way either! Not a single time did he hound me or try to convince me to look at or buy something that I didn't want. He ensured I was able to get what I wanted! I was looking for a 2019 - 2020 Kia sportage, and at the time, they didn't have any in the Saco facility. Eric drove to Westbrook to pick up the 2019 version and notified me when it was at Saco and told me I can swing in anytime that works for me. I ended up coming down the next day and had a straight forward deal that didn't require much negotiating. My car that I was trading in had a KBB value of roughly $3300 and Scott, the manager (I believe) gave me almost $5100! The other Eric who does the financing stuff, found me an amazing deal to finance right through Kia Motors and I walked out of there with my new vehicle! Awesome job everyone :)

Response from owner

WOW! We can't love this enough, Andrew! We are delighted that Eric and the rest of the Kia team were so helpful in not only your search for a vehicle but also the trade-in value and finance offer you received! Congratulations on your Sportage purchase and we wish you many happy miles!

August 14, 2023

July 22, 2023

Lindsey M Tarr

My experience with the Saco Maine group was wonderful. Great customer service and I am grateful for Amanda helping me get exactly what I wanted. The trade in value was great and the final check out process with Erica was nice and smooth. I appreciated the friendly, and relaxed environment. love my Kia and when the time comes for another new vehicle I will definitely go back.

Response from owner

We strive to provide the best customer experience at Bill Dodge Auto Group. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!

July 24, 2023

April 19, 2023

Matthew Anderson

Liam was amazing to work with and helped me find exactly what I was looking for right away! He helped me trade in my old car and got me into a new one same day. Very friendly and knowledgeable, I would highly recommend him to be your car guy anytime. Overall very good experience. Also followed up multiple times to make sure everything was going smoothly and I was satisfied with everything. Thank you Liam!

Response from owner

It's great to hear that you enjoyed working with Liam! We sincerely appreciate your business and hope you have a wonderful day!

April 19, 2023

January 2, 2023

Amanda Gullifer

Had an awesome experience and they made the purchase easy for us. We were happy with the trade-in of my old SUV and the sale of my new one. We will definitely recommend them to others and go back in the future!

Response from owner

Hello Amanda, thank you for your awesome review! We love seeing so many stars!

January 3, 2023

April 19, 2022

Tj Miller

We had a great experience at Bill Dodge Kia! Alec is the best dealer we’ve ever worked with, without question! He always had our best interests at heart, he worked his butt off to us the best deal possible for our trade in and he was always prompt with updates. In fact because of Alec alone we won’t shop anywhere else for our cars in the future! Thank you Bill Dodge Kia and thank you Alec!

Response from owner

We are thrilled to hear that you had such a great experience with Alec! We appreciate your business and look forward to assisting you in the future! Have a wonderful day!

April 19, 2022

August 12, 2021

Doris Zampini

First, the Customer Service we received, we rate “10.” James Waring offered us a water as soon as we sat down. He was very knowledgeable and really worked some magic numbers to not only trade in one leased car (Ionic Hyundai), but we ended up turning in our Hyundai Tucson too. We got a super deal from (2) professionals: James and a guy in the Finance Dept(?). We ended up getting a platinum deal for oil changes, etc. He also offered us a water. His personality shined through and made the financial paperwork as quickly as possible. We definitely recommend these (2) salesmen a “10.” Doris & Richard Zampini

Response from owner

Congrats again Doris & Richard!  Thank you so much for trusting your automotive business with us!

August 12, 2021

June 20, 2021

Jason M

This was the absolute best experience I've had at a car dealership. From the initial visit to test drive and narrow down my options with Matt Tomlinson, to the negotiations concerning trade value with Stu Katwik to the financial paperwork with Sue Belanger, every interaction was exceptional. The communications were always prompt and considerate. I never once felt pressured to make any decision, which has always been the worst part of car buying in my past experiences. Oh, and I love my new Kia Seltos!

Response from owner

That's what we love to hear! Thank you again for trusting your business with us. Enjoy your new Seltos!

June 21, 2021

March 24, 2021

Gabby Nieto

My client advisor was Liam Gibbons. Liam was an amazing representative and helped guide me through my first car purchase. As a college student my budget was very low and very tight. The first vehicle I looked at was just in my budget range but since the car was given to them right before I came in they didn’t have the opportunity to look at the car and find the underlying transmission issues. Liam assured me that I would be getting a car within budget. They found me a car and offered me more for my trade in and adjusted the prices making it fit into my price range. Being a young woman it’s scary searching at a car dealership because you aren’t positive they wouldn’t try to take advantage of you. Liam made me feel like I was in control of my purchases the whole time. He informed me about all issues with the car I would be purchasing and gave me an auto repair shop that would repair the car within my price range (riverside auto). After the visit we made the price range work and I currently purchased an amazing car. My friends who were also there with me stated “I would definitely come back and buy a car with Liam”. I would highly recommend shopping at Bill Dodge Preowned.

Response from owner

We are thrilled to hear how well Liam was able to take care of you, Gabby!  Congrats again and thank you so much for trusting your business with us!

March 24, 2021

October 10, 2020

Donald Desilets

I would highly recommend Bill Dodge of Saco. Today’s experience was one of the most pleasant experiences I’ve had buying a vehicle. I had informed my salesman of what my needs were and he called me back within 20 minutes and told me what he had for me. It was perfect and exactly what I needed and wanted. The deal they offered me for my 2019 Nissan Frontier as trade for my new vehicle was actually better then I had expected! The whole process was easy and quick. Thanks to Carry I have the vehicle I needed and wanted. Highly recommended them.

Response from owner

We are so happy to hear how well Cary was able to take such wonderful care of you, Donald!  Thank you again for trusting your business with us.

October 11, 2020

May 19, 2020

Doug Hartley

Eric st Dodge group in Saco did a great job explaining details on new features. Also c ommendable was Jason who helped in setting up electronic and blue tooth connections. Eric also helped me to get a better price on the trade in. Thank you Eric!

Response from owner

We are so happy to hear how well Eric & Jason were able to take care of you.  Congrats again and thank you for trusting your business with us!

May 19, 2020

January 23, 2020

Cindy Pellerin

The sales staff were nice and worked hard to help make the deal, however the person that does the trade in values and repairs needed for the Jeep I was purchasing was rude.

Response from owner

We appreciate your business greatly, Cindy, and certainly apologize if anyone from our team came off in a rude manner. We forwarded your feedback along to the management team, and our Sales Manager, Ryan, reached out and left a message. Please do not hesitate to reach back out if you need anything at all. Thank you again!

January 27, 2020

January 10, 2020

Michael R

I went into KIA just looking to see what I could do with my car that I owed money on. I have a family now and needed something bigger and more safe. Liam Gibbons helped me with everything. He walked me around showed me all the best options for my situation and what would be better financially. He worked with me via phone, in person, and over emails. He found me a KIA Sportage in pacific blue coloring and I could not be happier! He was so good to work with and very honest and on top of his game. If anyone is in the same situation do not hesitate and ask for Liam Gibbons! The guy can make magic happen! Thanks again for everything!

Response from owner

We are definitely thrilled to hear how well Liam took care of you, Michael! Congrats again and thank you so much for trusting your business with us!

January 13, 2020

August 14, 2019

Daniel Poincelot

I would highly recommend this dealership to anyone looking for a new car. I actually came from out of state to make my purchase because I wasn’t happy with the prices and tactics used in my home state. I found the car online and made an inquiry at Bill Dodge. Danny from the call center was prompt in responding and very friendly. I made an appointment and the dealership held the car for me without even taking a deposit. Upon arrival, I met with Eric the client advisor. He took us out on an extensive test drive and answered all questions and concerns. Genuinely, a nice guy. In the end, I opted to purchase the car. Eric gave me a great deal on the vehicle and on my trade in. It was a breath of fresh air compared to my past car purchases!

Response from owner

We are definitely happy to hear how well the whole team treated you, Daniel! Thank you again for trusting your business with us, and enjoy your new Stinger!

August 15, 2019

May 11, 2018

Darcey Emery

I worked with the best team. They stayed late and got me an excellent deal. I was upside down on an older car and boom, now I'm driving a new Hyundai Elantra!!! Thank you Amanda and the boys in Brunswick

Response from owner

You are welcome Darcey! The whole crew had a lot of fun working with you. Congrats again, and thank you for your business, we appreciate it!

May 11, 2018