Ken

Judie shain

Excellent service from BILL Dodge auto Dakota was great and so was Ken. Very pleased with the whole transaction in trading cars. Great communication.!

ReRe Wilder

My husband and I bought a pre-owned vehicle on 12-29-23. I pulled out of the dealership, onto the main road towards the highway. I made it 1/2 a mile and had to turn back. The headlights were so dim, I was in tears and scared for my safety. I returned to the dealership and explained what was wrong.They said it was a safety issue and they would diagnose the problem on Jan 2. I got a call on Tue that the bulbs had been replaced and I could pick it up. I picked it up around 2:30pm. I made it home and by 5pm realized that the headlights were still not working properly. I called the next day and was told someone would be in touch in 24 hours. I never received a call so I called again Thursday night and was told someone would be in touch in 24 hours. No call on Friday, either. I called again on Saturday and left a voice mail. I called on Monday and left another message. Keep in mind, I can't drive the car after 4pm because the headlights are sooo dim. Theres maybe 3 feet of visibility, its more of a glow than an actual beam. On Friday 12th, the engine light came on and it sounds like my car will explode. Called and left another message on Saturday. On Monday, 15th, I contacted the Brunswick location and they called Westbrook and left a couple messages, no call back. Because it's been 2 weeks of unreturned messages I decided to drive to Westbrook today, the 17th. The engine light is because of a bad catalytic converter and will be replaced on Monday 22nd. No loaner in the meantime because while the car sounds like it will explode, its perfectly safe to drive. I, again, asked about the headlights and was told that they will not be replacing the headlights because it's not a safety issue, it's a convenience issue. Wanting to be able to drive at night is a convenience and they will not be replacing the light assembly. I'm going to start the process of returning the car and looking for a different dealership to purchase from. I was told Bill Dodge stands by their vehicles and will do anything to keep their customers safe but that's not what I've experienced. I'd like to see the owner put his wife and kids in that car and have them drive in the dark, while raining. I bet he'd replace the headlights for them. I guess our safety has a price and $18k isnt enough. Headlights are extra at Bill Dodge. update 1/28/24- after 3 weeks of being unable to drive my car after dark and 2 weeks of our calls and messages being ignored, we have a " solution". We are purchasing the headlight assemblies, out of our pocket, and they agreed to install them. How generous. I have NEVER been so frustrated and pissed off with a car dealership. The nerve to feel like this is resolved to our satisfaction is ballsy and insulting. I'm unsure how a dealership can sell a vehicle with a current Maine inspection sticker without proper headlights but I guess Bill Dodge can. I have emailed Maine's Attorney General, Maine State Police and a couple of our Reps and Congressmen for some clarification. I will update when I have some more information. Edit 2/11/24 to add- On 1/31 I arrived to my appointment and it was discovered that I was sent the wrong headlight assemblies. I was then told that Bill Dodge Auto Group had suddenly decided to order and pay for the correct headlight assemblies, so I could return my purchase and have my money refunded. On 2/6 the new headlight assemblies were installed and they work great. Our salesman, Ken, & Bryan, the finance guy, were great. Joe, the only other employee who would actually interact with us, was wonderful, given the situation. Joe’s bosses were the problem, Joe was unfortunate to be the face of the problem. He had to tell us 2 times that his management refused to pay for the headlights. It wasn’t until I started kicking and screaming online that they were convinced to do the right thing and then, they couldn’t even tell me; they sent Joe! It would have been nice to have management shake my hand and apologize for my hassle but, I guess that’s inconsequential. My headlights work and that’s what matters.

Kerry Berry

Ken was amazing he treated my daughter like she was his own!!! Great environment from everyone there too!!

Sally Bowden-Schaible

Buying our car— a 20022 Kia Niro Hybrid— was a very positive experience. Ken Sweet (sales) and Dave Hellin (finance) were a pleasure to do business with— professional, knowledgeable, easy to be with. We unreservedly recommend Bill Dodge as a great place to buy a car!

Amy Burns

Everyone on staff made buying my new car easy. Shout out to Ken Sweet and David Hellin. They are awesome! Thanks everyone!

Flock em

The Sales Team (Mr. Ken Sweet) @ Bill Dodge Used Car Dealership (Westbrook) went Above & Beyond during a recent Car Purchase, demonstrating a high level of professionalism & Care. Overall Streamling the Carshopping Experience into a mitigated Stress-Reduced Adventure. I Highly Recommend Bill Dodge Used Car Center for anyone looking to purchase a Vehicle in the greater-Metro. Portland/Maine Region.

Caeli Nortz

Worked with Tori and Ken throughout the process, the only nice thing was Tori. She was very upbeat and friendly, not pushy with anything. Concerning the car after getting it home, you can tell they tried to cover up other issues on vehicle and were not truthful about them. They told me needed brakes but didn't go into depth about what type of repairs. I have left voicemails for 2 different people concerning a $100 fee and still no call back. Car also had 3 open recalls that weren't mentioned to us at all. At this point I feel like like as soon as you have the car in your possession it's all on you, they don't care. Will not be returning to this dealer

Bob Berard jr

Very nice guy that Ken was and looking forward to meeting with him again

Levi Gray

I dealt with Ken at the used car store, and David in finance - it was a great experience from start to finish. The pricing was straightforward and aggressive up front, and the financial side of things was handled very professionally by David. I’ve been in the car business for most of my life, and I have high standards when it comes to the process of buying a vehicle; these guys do it right. Thanks again!

Bill Taylor

Ken is a nice guy.Made our purchase stress free.

Jeff St.Pierre

Ken Sweet and Tori Barron are great people to work with on my car purchase. I could not have had better service from any other dealer. The repair service I have had on my Saturn with Bob is why I chose Bill Dodge.