Bryan

MikeB

Had a great experience buying a Jeep from Bill Dodge Auto Group. Nickol Daigle was awesome to work with. She was patient and kind. Bryan Wickerham handled the financing and paperwork with accuracy and care. I recommend adding them to your hunt for a vehicle.

Jessie Peabbles

I already left a review. The owner replied to that review. However, I keep getting text messages asking me to give a review, so, I don’t mind giving another review. I don’t remember exactly everything I said in the first review, as I gave it a few days ago, but, I certainly can talk about my experience, which was an amazing one! Very low pressure sales tactics, I worked with a newer employee named Zach, who is a car salesman, and he was incredibly kind, generous, helpful, understanding, patient, and went above and beyond to make sure that I was taken care of and that all of my needs were met, and questions were answered. We had a lot of time to chat during the process while we were waiting for things to go through the proper channels. We talked about a lot of different things, and he’s a really sweet, solid, well mannered, amazing young man. He’s definitely an asset to your company! I also want to send a shout out to Bryan, AKA “Wick”, who is the finance manager. He’s very charismatic, outgoing, happy-go-lucky, positive, made things very easy for me when it came to the paperwork and the financing. He took care of all of that for me so that I didn’t have to do any of that on my own. Considering I was in a horrible accident with a commercial dump truck recently, they really helped me and took care of me. They understood that I had some difficulties with moving around and concentration, and a lot of times I would forget what I was saying in the middle of saying it. It was very embarrassing for me, however, Zack and Wick both reassured me each time and said that it was okay. They understood, and to take my time and not to worry about it. So, thank you. Thank you all. It was an amazing experience, especially considering the situation that I’m in. I don’t think I could’ve had an easier buying experience elsewhere. I want to also add that I did share with them some issues that I encountered in the past when buying cars and, I feel that they really understood and they really made it a point to reassure me that things would work out for me here and with the vehicle that I ended up purchasing. Thank you so much, Bill Dodge! I definitely recommend you to others, and I will certainly do business with you again in the future! 😃

IWASRUNNING _

I haven't had a better experience at a dealership than with Kris and Bryan. They heard me out, and took care of my needs. They even took care of a special request at delivery. People don't believe me when I say it's used and 4 years old 🤷

Lucas Ellsmore

My experience at Bill Dodge Auto Group was great!! This is my first car and my sales guy Liam Gibbons helped me a lot during the process. He is awesome!! I will definitely buy another vehicle ar Bill Dodge in the future! Bryan Wickerham helped a lot as well! Two great guys who know what they are doing! Thank you for the amazing experience Bill Dodge!

ReRe Wilder

My husband and I bought a pre-owned vehicle on 12-29-23. I pulled out of the dealership, onto the main road towards the highway. I made it 1/2 a mile and had to turn back. The headlights were so dim, I was in tears and scared for my safety. I returned to the dealership and explained what was wrong.They said it was a safety issue and they would diagnose the problem on Jan 2. I got a call on Tue that the bulbs had been replaced and I could pick it up. I picked it up around 2:30pm. I made it home and by 5pm realized that the headlights were still not working properly. I called the next day and was told someone would be in touch in 24 hours. I never received a call so I called again Thursday night and was told someone would be in touch in 24 hours. No call on Friday, either. I called again on Saturday and left a voice mail. I called on Monday and left another message. Keep in mind, I can't drive the car after 4pm because the headlights are sooo dim. Theres maybe 3 feet of visibility, its more of a glow than an actual beam. On Friday 12th, the engine light came on and it sounds like my car will explode. Called and left another message on Saturday. On Monday, 15th, I contacted the Brunswick location and they called Westbrook and left a couple messages, no call back. Because it's been 2 weeks of unreturned messages I decided to drive to Westbrook today, the 17th. The engine light is because of a bad catalytic converter and will be replaced on Monday 22nd. No loaner in the meantime because while the car sounds like it will explode, its perfectly safe to drive. I, again, asked about the headlights and was told that they will not be replacing the headlights because it's not a safety issue, it's a convenience issue. Wanting to be able to drive at night is a convenience and they will not be replacing the light assembly. I'm going to start the process of returning the car and looking for a different dealership to purchase from. I was told Bill Dodge stands by their vehicles and will do anything to keep their customers safe but that's not what I've experienced. I'd like to see the owner put his wife and kids in that car and have them drive in the dark, while raining. I bet he'd replace the headlights for them. I guess our safety has a price and $18k isnt enough. Headlights are extra at Bill Dodge. update 1/28/24- after 3 weeks of being unable to drive my car after dark and 2 weeks of our calls and messages being ignored, we have a " solution". We are purchasing the headlight assemblies, out of our pocket, and they agreed to install them. How generous. I have NEVER been so frustrated and pissed off with a car dealership. The nerve to feel like this is resolved to our satisfaction is ballsy and insulting. I'm unsure how a dealership can sell a vehicle with a current Maine inspection sticker without proper headlights but I guess Bill Dodge can. I have emailed Maine's Attorney General, Maine State Police and a couple of our Reps and Congressmen for some clarification. I will update when I have some more information. Edit 2/11/24 to add- On 1/31 I arrived to my appointment and it was discovered that I was sent the wrong headlight assemblies. I was then told that Bill Dodge Auto Group had suddenly decided to order and pay for the correct headlight assemblies, so I could return my purchase and have my money refunded. On 2/6 the new headlight assemblies were installed and they work great. Our salesman, Ken, & Bryan, the finance guy, were great. Joe, the only other employee who would actually interact with us, was wonderful, given the situation. Joe’s bosses were the problem, Joe was unfortunate to be the face of the problem. He had to tell us 2 times that his management refused to pay for the headlights. It wasn’t until I started kicking and screaming online that they were convinced to do the right thing and then, they couldn’t even tell me; they sent Joe! It would have been nice to have management shake my hand and apologize for my hassle but, I guess that’s inconsequential. My headlights work and that’s what matters.

Dylan Petropoulos

Liam and Bryan helped me purchasing a pre-owned truck and made the deal good for me highly recommend