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Bill Dodge Auto Group

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Phyllis Saunders

December 3, 2023 · review of Bill Dodge Auto Group

Purchasing my car was mostly a good experience. The sales people are friendly and positive. At the end of the day, I had to wait a long time to finalize the purchase. And I was sold a $500 charging cord I did not need--the sales associate told me the cord I had would not work with the Kia, which wasn't true. Also, I was not informed about the 60,000 mile bumper to bumper warranty, still good on my 2022 with 10,000 miles, and instead sold another extended warranty.

Response from owner

We appreciate you taking the time to share your experience, Phyllis. We understand that you have talked with Dave in finance about the warranty purchased at length yesterday. It's our understanding that he was able to clear up any confusion or miscommunication regarding this. Kayla, our sales manager mentioned that we also offered a refund for the charging cord. We apologize for that mistake. If there is anything additional that we can assist with, please do not hesitate to contact us. We are always here to help. Thanks again for choosing Bill Dodge!

December 5, 2023

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Other reviews

January 8, 2026

Allen Bradeen

Luke the service advisor was great to deal with and easy to reach

October 26, 2025

michelle maybury

Very friendly and attentive to customer needs.

May 27, 2024

Tracy Leigh

Very fast paced-I explained right up front I was looking and 2 hours later my heads spinning I felt pressured and honestly they do not listen they were all polite of course because that’s there job

September 1, 2023

Lynett Larkin-Silva

I worked with Ian as my sales rep who was fantastic! He went above & beyond to accommodate. I also worked with Mike in finance who was wonderful. Both were not lucky at all & provided all the info I needed.