Gladys Molina

Jeff Fortier

No written review

Betsy Schweighauser

If you really want to know, buying a car can be a thrill, when the surprises are in your favor. But there were too many negative surprises. The mileage was great, considering today’s prices the price is good. But the damage to the front below the hood, paint chipped the cracked grill. If it had been properly detailed it would’ve been found. The “detailing “ well I found food under the rear mat and debris Under other places. I had to fight to get the damage taken care of. The young salesman told me one thing when I test drove it and then another when he handed me the keys. At first he said it had driver assistance, the day was to pick it up I asked questions about the driver assistance he said “ oh this car doesn’t have it!!! Well it does. The boy needs to know the product. People I work with of course are asking where I bought it ( I love the Kia brand) they all know the story And then I brought it to Brunswick Hyundai to have the detailing corrected and they didn’t clean the Weather Tech mats I asked before if they should be there or the original mats. They said leave the weather tech on so I expected those to be cleaned as well

Lynne Benoit

My husband and I saw a vehicle that we were interested in on the Bill Dodge website. We went into look at and test drive the vehicle the next day after work. When we came into the showroom we were greeted by Andy Walton. He was also working with another customer but he made sure to check in with us until he was able to work with us. His customer service was excellent. The car we were interested in was sold, but he worked with us to find a comparable vehicle. He listened to us about pricing and was so helpful with helping us to navigate the vehicle during the test drive. He explained the features and when we came in to pick up our car, he even helped me with setting up the app on my phone! The entire staff that we dealt with during the process were helpful and supportive. This is our second time purchasing a vehicle from Bill Dodge and I would recommend them to anyone who is looking for a new, or new to you, vehicle. Great customer service from the sales department. I have not needed their service department so I cannot speak to that, but if the people in their service department are as good as their sales department then it will also be a great experience. I highly recommend Bill Dodge Kia, and Andy if you are looking for a new car.

S D

In August, 2025,I attempted to purchase a BMW M2 from BMW of Westbrook (Bill Dodge Auto Group). The dealership provided me with a signed build sheet and confirmed the order. I also provided my payment information for the deposit. The next day, I was told that the order could not be processed unless I added a $2,600 option. This requirement was not enforced by BMW’s official configurator or the dealer’s system, and neither the sales representative nor management flagged it when approving the build. When I asked the dealership to honor the agreement or absorb the additional cost, they declined, offering only to cover part of the sales tax. I filed complaints with the Better Business Bureau and the Maine Attorney General’s office. The AG noted they could not mediate since the transaction did not complete, but they have forwarded the matter to the FTC for review. While this particular issue no longer appears with the 2026 BMW configurator, my experience with the dealership was disappointing. Even with signed paperwork, written confirmation, and my payment details on file, they would not stand behind the agreement. I believe they engaged in unfair trade practices. I encourage future buyers to proceed cautiously and confirm all build requirements in advance.