Amber Hamilton

Gina

I’m genuinely floored by my experience at this dealership. I was really apprehensive going into the appointment; you never know what you’re going to be met with heading into a dealership as a solo woman. Turns out I didn’t need to have my (figurative) boxing gloves ready. Jessica was really kind to me. She shared personal stories with me that eased my tension. She sent me on a well rounded route that gave me a great feel for the vehicle. Before I left for the test drive she made sure I knew that I was in no rush, and could spend the proper amount of time to ensure I was comfortable with the vehicle. That was huge, often I’ve felt rushed to return and don’t spend enough time on the test drive. The financial portion of the purchase was equally as well handled. Dylan’s approach to the whole thing was so genuine, it was clear I wasn’t just a number. He made me feel like I was at a table with a friend, versus the typical “yeah yeah, buy this, sign this, now get out.” If you’re looking for a vehicle just start here. They’re worth your time.

Jay Wing

Was searching for a Kia Carnival between NH, MA and ME. Emailed a few dealerships and they were charging thousands over MSRP. With inflation and cost of living going up, getting a fair deal where both the dealership sells a vehicle and the customer feels taken care of seems like a thing of the past. Bill Dodge Auto Group has no mark up over MSRP, they still holds the customer value without just looking at their bottom line. Our sales woman Amanda was awesome, she did everything through email with me and I just showed up signed and she gave us a great in depth tutorial of our new vehicle.

Thalassa Raasch

While I am happy with the car that I purchased from Bill Dodge’s PreOwned Super Center in Westbrook, I had a bad customer experience. George, the client advisor I was paired with snapped at me several times and cut me off in a way that was disrespectful, gendered and inappropriate (from when I asked for paperwork documenting work that had been done on the car that I was considering to when I expressed my frustration at the confusing communication I was receiving.) After that, I was relieved to interact with Sales Manager Tori who was professional and courteous. Unfortunately, this misogynist behavior seems to be part of the greater office culture; When I was in the waiting room to sign final paperwork, I heard another salesman say across the showroom, “Your girl’s here” (I’m a professional in my mid 30s) - shortly after a white male presenting client of the same age walks in and “Your customer is here” is called across the showroom. Language matters. Creating a space where customers feel safe and respected matters. I cannot in good faith recommend the Bill Dodge PreOwned Super Center especially if you identify as a woman, BIPOC, LGBTQIA, etc.

Bill Taylor

Ken is a nice guy.Made our purchase stress free.