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Bill Dodge Auto Group

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Topic

First-Time Buyer Experience

100% positive

Across 999 reviews of Bill Dodge Auto Group in Westbrook, ME, first-time buyer experience appears in 23 reviews (100% positive), from 2016-01-13 through 2026-06-14.


Key findings

  • First-Time Buyer Experience mentioned in 23 of 999 reviews (2.3%)

  • 100% of First-Time Buyer Experience reviews are 4 or 5 stars

  • Average rating in First-Time Buyer Experience reviews: 5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    100%23 mentions
  • Courtesy & Friendliness

    78%18 mentions
  • Communication & Updates

    57%13 mentions
  • Pricing & Value

    26%6 mentions
  • Technical Knowledge & Expertise

    13%3 mentions
  • Problem Resolution & Effectiveness

    9%2 mentions

Reviews mentioning first-time buyer experience

April 10, 2026

Riley Hebler

I had an excellent experience at Bill Dodge Kia! The staff was friendly, professional, and really took the time to understand what I needed considering this was my first car I bought on my own! The buying process was smooth and I felt valued as a customer throughout. The dealership had a great selection of vehicles, and the pricing was fair. I highly recommend Bill Dodge Kia to anyone looking for a reliable and enjoyable car-buying experience! Five stars all the way!

Response from owner

Thank you so much for the wonderful review, Riley! We’re thrilled to hear your first car-buying experience on your own was such a positive one. We truly appreciate your support and thank you for choosing Bill Dodge Kia! 🚗✨

April 10, 2026

October 24, 2025

Wendi Gelchinsky

Caleb Duff was a wonderful salesman. He took his time with me. He answered my questions and explained in detail everything I needed to know. My first time purchasing at Bill Dodge and I recommend them highly!!!

Response from owner

Thank you, Wendi, for sharing your wonderful experience! We're thrilled to hear that Caleb made your first purchase with Bill Dodge Buick GMC such a positive one. Taking the time to answer questions and explain every detail is exactly the kind of care we strive to provide. We truly appreciate your recommendation!

October 24, 2025

August 14, 2025

Aurora Morin

Had a very good first car buying experience with Bill Dodge Nissan :) Glyn, Tucker, and Kyle were all so helpful. Definitely recommend for anyone buying a car

Response from owner

Thank you, Aurora! We’re thrilled to hear your first car-buying experience with us was such a positive one. Glyn, Tucker, and Kyle will be so happy to know they helped make it memorable. We truly appreciate your recommendation and wish you many happy miles in your car! 🚗✨

August 14, 2025

April 7, 2025

Dominick Dow

I would recommend Bill Dodge Hyundai. They’re not pushy and they treated me very well for buying my first car. They’re got me the best interest rate possible and they were very helpful and patient. They’re also fixed the issues with my car very fast.

Response from owner

Thank you so much for your business and feedback. We're so glad you had such a great experience and look forward to seeing you at your first service visit. Thanks again!

April 7, 2025

November 21, 2024

Lucas Ellsmore

My experience at Bill Dodge Auto Group was great!! This is my first car and my sales guy Liam Gibbons helped me a lot during the process. He is awesome!! I will definitely buy another vehicle ar Bill Dodge in the future! Bryan Wickerham helped a lot as well! Two great guys who know what they are doing! Thank you for the amazing experience Bill Dodge!

Response from owner

Thank you for the amazing feedback, Lucas! We're so glad to hear that Liam and Bryan made your first car-buying experience a memorable one. It’s great to know you felt well-supported throughout the process. We truly appreciate your trust in us and look forward to helping you with your future vehicle needs!

November 22, 2024

November 15, 2024

Kurt Martin

Made the process so easy. Made sure my Daughter was taken care of during her first purchase.

Response from owner

Thank you, Kurt! We're so glad to hear that you had a smooth experience and that your daughter was well taken care of during her first purchase. We truly appreciate your trust and look forward to assisting you both again in the future!

November 11, 2024

July 1, 2024

Max Holmes

Buying my first car was an awesome experience. Liam helped me out a ton and made the experience much easier than I imagined.

Response from owner

Thank you so much for your kind words, Max! We're thrilled to hear that your first car buying experience was awesome. Liam is a valuable member of our team, and we're glad he could make the process easier for you. Enjoy your new car, and please don't hesitate to reach out if you have any questions or need further assistance in the future!

July 1, 2024

June 2, 2024

Brandon Cummings

The people I worked with were extremely kind, Rob was very friendly to talk to and he helped me feel less nervous in my car situation. After the fact I went through paper work and what not, I realized I actually got a pretty good first auto loan deal with them. AND the finance worker I was working with at the end of the night was super helpful and actually gave me pretty good offers in the long run

Response from owner

Thank you so much for your wonderful review, Brandon! We're thrilled to hear that Rob and our finance team provided you with such a positive and reassuring experience during your car purchase. It's fantastic to know that Rob was friendly and helped ease any nerves you had, making your car situation more comfortable. We're also delighted that you found your first auto loan deal with us to be favorable, and that our finance team was able to provide you with great offers and assistance throughout the paperwork process. Your kind words mean a lot to us, and we're grateful for your recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle!

June 3, 2024

May 2, 2024

Margo Rockwood

No issues and very happy with our purchase. My daughter was looking for her first car and was pretty sure of what she wanted. BDAG had what she wanted at a fair price. Sarah was lovely to work with and although we had a wait for the finance manager (had to use Matt with their BMW group) it was late in the day and to be expected. Overall great experience.

Response from owner

Hi Margo, thank you for taking the time to rate us. We care deeply about delivering the best possible customer experience and we're thrilled to hear that was the case for you and your daughter! Have an amazing day.

May 2, 2024

March 14, 2024

Casey Conwell

Such a great experience very friends and effective. Sat down told them what I was looking for and my price point. Left there with a 2023 kia is great condition paying less than what I originally told them! James Waring was our amazing sales man super helpful in helping me find my very first car!

Response from owner

Hello Casey, we strive for 100% satisfaction, and it is great to see you had such a positive experience at the Bill Dodge Auto Group. Thank you for your business and have a great day!

March 15, 2024

October 18, 2023

Makayla Sjostrom

I was a first time buyer when I came to bill dodge. Welcomed with positive energy and enthusiasm. Liam was my sales man. He’s super nice and made the process an absolute breeze. Any questions I had he worked diligently to answer. Thank you Liam!!!

Response from owner

Thank you for the positive review, Malayla! We are thrilled to hear that Liam was able to make the process so easy! We value your business and hope to be able to assist again in the future!

October 18, 2023

October 16, 2023

john johnson

I was very surprised at how amazing the staff was, everyone was very friendly and attentive. I walked in looking for one thing and they found me something even better! It was my first time buying a car and they made it very easy and simple to understand.

Response from owner

It's wonderful to hear that you had such a positive experience with our team, John! Thank you for choosing Bill Dodge!

October 16, 2023

August 31, 2023

Jamie Goodwin

We have never bought from a dealership before and Emily was absolutely amazing! She is not that pushy sales person you’re afraid to get. She is very personable and makes for a great experience in a time of a big purchase and I would 100% recommend her to everyone! She deserve a 10 star rating in my book!

Response from owner

It's great to hear that you had such a positive experience with Emily! We appreciate your business very much and hope you enjoy your new vehicle!

August 31, 2023

July 26, 2023

Kyle McNulty

I’m never going anywhere besides Bill Dodge for a vehicle in the future! I recently bought my Kia Forte at the Westbrook location, and it was the most pleasant car experience I’ve ever had!! Kayla, Alec, and David were amazing. Kayla was so quick to help me with any questions I had during the whole process. Alec had a whole “presentation” ready, to show me all how to use all the features and what to look/lookout for. And David made the signing process super easy, and was super clerical. Which definitely helped as I was super overwhelmed, because it was my first time buying. Overall I’m super pleased with the service and the vehicle, and will be recommending Bill Dodge to anyone I know who might be looking!

Response from owner

Hello, thank you for your kind words and this wonderful review! We appreciate your business very much!

July 27, 2023

July 16, 2023

James Whyte

My first experience with a dealership and I expected to be so stressed out and to fill out mountains of paperwork and it was none of that. Everything was amazing, easy to understand and quick without stress.

Response from owner

Thank you for taking the time to leave us this positive review, James! Lovely to see you had a great customer experience with us!

July 17, 2023

July 3, 2023

Julia Labanowski

Amazing group of people. They were so helpful, even with letting me know what good types of cars were at other dealerships but this one was the best I went to in the area. It’s my first time buying a car and they were with me every step of the way helping me to understand the entire process. Ian and Alec were absolutely amazing and it was an amazing first buying experience. Also the Kia Soul is an absolutely AMAZING car!

Response from owner

We strive to provide the best customer experience at Bill Dodge Auto Group. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!

July 3, 2023

June 3, 2023

Terri Obrien

First time buying a car, so glad I chose bill dodge Kia. They were so helpful and very nice. Best experience I have ever had with any car dealer, Alec especially. Very knowledgeable. I will definitely choose bill dodge Kia in the future and recommend to all my friends and family.

Response from owner

Thanks for highlighting some of our staff who helped make this such a great experience, Terri! We do hope we can be of assistance in the future. Take care!

June 5, 2023

May 31, 2023

Jean Bergquist-Guimond

My daughter purchased her first car from the Kia Division of Bill Dodge Auto Group. The process from start to finish was incredibly smooth and quick, especially in todays climate of low inventory. I couldn’t have asked for a better first time buying experience for her. Thank you Amy at the Saco Kia for your time and attention to detail.

Response from owner

Hello, thank you for taking the time to leave us your feedback. You made our day with your rating! We hope you have a wonderful day!

June 1, 2023

May 19, 2023

Bucket Knight

The people there are nice it was the first time purchase ever for a used car very well professional very helpful And Will treat you with respect

Response from owner

Thank you for taking the time to leave us this positive review! Have a wonderful day!

May 19, 2023

June 4, 2021

Abby Fontaine

I just bought my first car all on my own and couldnt have done it without the help from Tori and the finance team, they worked so hard for me and I’m so grateful!!

Response from owner

That's what we love to hear, Abby!  Congrats again and thank you for your business!

June 6, 2021

March 24, 2021

Gabby Nieto

My client advisor was Liam Gibbons. Liam was an amazing representative and helped guide me through my first car purchase. As a college student my budget was very low and very tight. The first vehicle I looked at was just in my budget range but since the car was given to them right before I came in they didn’t have the opportunity to look at the car and find the underlying transmission issues. Liam assured me that I would be getting a car within budget. They found me a car and offered me more for my trade in and adjusted the prices making it fit into my price range. Being a young woman it’s scary searching at a car dealership because you aren’t positive they wouldn’t try to take advantage of you. Liam made me feel like I was in control of my purchases the whole time. He informed me about all issues with the car I would be purchasing and gave me an auto repair shop that would repair the car within my price range (riverside auto). After the visit we made the price range work and I currently purchased an amazing car. My friends who were also there with me stated “I would definitely come back and buy a car with Liam”. I would highly recommend shopping at Bill Dodge Preowned.

Response from owner

We are thrilled to hear how well Liam was able to take care of you, Gabby!  Congrats again and thank you so much for trusting your business with us!

March 24, 2021

July 25, 2019

Makayla Burke

Quentin was helpful and not pushy. The team did everything in their power to make the sale happen for me and I'm so grateful! They made my first time car buying experience wonderful.

Response from owner

We are so happy to hear it, Makayla! Thank you again and congrats!

July 29, 2019

August 15, 2018

Lou Ellette

We've been working with Bill Dodge for years. My husband's company uses them exclusively for his business fleet, and we've used them personally for as many years. When it was time for the kids to take the wheel, we brought them to Bill Dodge to get their first car buying experience, and a great experience it was. They will continue to be part of our car purchase and maintenance family. John Bolling is our go-to guy for car buying. Bob Williams in service is a cut above...we can get no better care for our maintenance needs. Thanks for all your help over the years.

Response from owner

We have most certainly appreciated your family's loyal business over the years, Lou! Thank you all again for everything, it is always a pleasure working with you all!

August 15, 2018