Topic
First-Time Buyer Experience
100% positiveAcross 999 reviews of Bill Dodge Auto Group in Westbrook, ME, first-time buyer experience appears in 23 reviews (100% positive), from 2016-01-13 through 2026-06-14.
Key findings
First-Time Buyer Experience mentioned in 23 of 999 reviews (2.3%)
100% of First-Time Buyer Experience reviews are 4 or 5 stars
Average rating in First-Time Buyer Experience reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
100%23 mentionsCourtesy & Friendliness
78%18 mentionsCommunication & Updates
57%13 mentionsPricing & Value
26%6 mentionsTechnical Knowledge & Expertise
13%3 mentionsProblem Resolution & Effectiveness
9%2 mentions
Reviews mentioning first-time buyer experience
Riley Hebler
I had an excellent experience at Bill Dodge Kia! The staff was friendly, professional, and really took the time to understand what I needed considering this was my first car I bought on my own! The buying process was smooth and I felt valued as a customer throughout. The dealership had a great selection of vehicles, and the pricing was fair. I highly recommend Bill Dodge Kia to anyone looking for a reliable and enjoyable car-buying experience! Five stars all the way!
Response from owner
April 10, 2026
Wendi Gelchinsky
Caleb Duff was a wonderful salesman. He took his time with me. He answered my questions and explained in detail everything I needed to know. My first time purchasing at Bill Dodge and I recommend them highly!!!
Response from owner
October 24, 2025
Aurora Morin
Had a very good first car buying experience with Bill Dodge Nissan :) Glyn, Tucker, and Kyle were all so helpful. Definitely recommend for anyone buying a car
Response from owner
August 14, 2025
Dominick Dow
I would recommend Bill Dodge Hyundai. They’re not pushy and they treated me very well for buying my first car. They’re got me the best interest rate possible and they were very helpful and patient. They’re also fixed the issues with my car very fast.
Response from owner
April 7, 2025
Lucas Ellsmore
My experience at Bill Dodge Auto Group was great!! This is my first car and my sales guy Liam Gibbons helped me a lot during the process. He is awesome!! I will definitely buy another vehicle ar Bill Dodge in the future! Bryan Wickerham helped a lot as well! Two great guys who know what they are doing! Thank you for the amazing experience Bill Dodge!
Response from owner
November 22, 2024
Kurt Martin
Made the process so easy. Made sure my Daughter was taken care of during her first purchase.
Response from owner
November 11, 2024
Max Holmes
Buying my first car was an awesome experience. Liam helped me out a ton and made the experience much easier than I imagined.
Response from owner
July 1, 2024
Brandon Cummings
The people I worked with were extremely kind, Rob was very friendly to talk to and he helped me feel less nervous in my car situation. After the fact I went through paper work and what not, I realized I actually got a pretty good first auto loan deal with them. AND the finance worker I was working with at the end of the night was super helpful and actually gave me pretty good offers in the long run
Response from owner
June 3, 2024
Margo Rockwood
No issues and very happy with our purchase. My daughter was looking for her first car and was pretty sure of what she wanted. BDAG had what she wanted at a fair price. Sarah was lovely to work with and although we had a wait for the finance manager (had to use Matt with their BMW group) it was late in the day and to be expected. Overall great experience.
Response from owner
May 2, 2024
Casey Conwell
Such a great experience very friends and effective. Sat down told them what I was looking for and my price point. Left there with a 2023 kia is great condition paying less than what I originally told them! James Waring was our amazing sales man super helpful in helping me find my very first car!
Response from owner
March 15, 2024
Makayla Sjostrom
I was a first time buyer when I came to bill dodge. Welcomed with positive energy and enthusiasm. Liam was my sales man. He’s super nice and made the process an absolute breeze. Any questions I had he worked diligently to answer. Thank you Liam!!!
Response from owner
October 18, 2023
john johnson
I was very surprised at how amazing the staff was, everyone was very friendly and attentive. I walked in looking for one thing and they found me something even better! It was my first time buying a car and they made it very easy and simple to understand.
Response from owner
October 16, 2023
Jamie Goodwin
We have never bought from a dealership before and Emily was absolutely amazing! She is not that pushy sales person you’re afraid to get. She is very personable and makes for a great experience in a time of a big purchase and I would 100% recommend her to everyone! She deserve a 10 star rating in my book!
Response from owner
August 31, 2023
Kyle McNulty
I’m never going anywhere besides Bill Dodge for a vehicle in the future! I recently bought my Kia Forte at the Westbrook location, and it was the most pleasant car experience I’ve ever had!! Kayla, Alec, and David were amazing. Kayla was so quick to help me with any questions I had during the whole process. Alec had a whole “presentation” ready, to show me all how to use all the features and what to look/lookout for. And David made the signing process super easy, and was super clerical. Which definitely helped as I was super overwhelmed, because it was my first time buying. Overall I’m super pleased with the service and the vehicle, and will be recommending Bill Dodge to anyone I know who might be looking!
Response from owner
July 27, 2023
James Whyte
My first experience with a dealership and I expected to be so stressed out and to fill out mountains of paperwork and it was none of that. Everything was amazing, easy to understand and quick without stress.
Response from owner
July 17, 2023
Julia Labanowski
Amazing group of people. They were so helpful, even with letting me know what good types of cars were at other dealerships but this one was the best I went to in the area. It’s my first time buying a car and they were with me every step of the way helping me to understand the entire process. Ian and Alec were absolutely amazing and it was an amazing first buying experience. Also the Kia Soul is an absolutely AMAZING car!
Response from owner
July 3, 2023
Terri Obrien
First time buying a car, so glad I chose bill dodge Kia. They were so helpful and very nice. Best experience I have ever had with any car dealer, Alec especially. Very knowledgeable. I will definitely choose bill dodge Kia in the future and recommend to all my friends and family.
Response from owner
June 5, 2023
Jean Bergquist-Guimond
My daughter purchased her first car from the Kia Division of Bill Dodge Auto Group. The process from start to finish was incredibly smooth and quick, especially in todays climate of low inventory. I couldn’t have asked for a better first time buying experience for her. Thank you Amy at the Saco Kia for your time and attention to detail.
Response from owner
June 1, 2023
Bucket Knight
The people there are nice it was the first time purchase ever for a used car very well professional very helpful And Will treat you with respect
Response from owner
May 19, 2023
Abby Fontaine
I just bought my first car all on my own and couldnt have done it without the help from Tori and the finance team, they worked so hard for me and I’m so grateful!!
Response from owner
June 6, 2021
Gabby Nieto
My client advisor was Liam Gibbons. Liam was an amazing representative and helped guide me through my first car purchase. As a college student my budget was very low and very tight. The first vehicle I looked at was just in my budget range but since the car was given to them right before I came in they didn’t have the opportunity to look at the car and find the underlying transmission issues. Liam assured me that I would be getting a car within budget. They found me a car and offered me more for my trade in and adjusted the prices making it fit into my price range. Being a young woman it’s scary searching at a car dealership because you aren’t positive they wouldn’t try to take advantage of you. Liam made me feel like I was in control of my purchases the whole time. He informed me about all issues with the car I would be purchasing and gave me an auto repair shop that would repair the car within my price range (riverside auto). After the visit we made the price range work and I currently purchased an amazing car. My friends who were also there with me stated “I would definitely come back and buy a car with Liam”. I would highly recommend shopping at Bill Dodge Preowned.
Response from owner
March 24, 2021
Makayla Burke
Quentin was helpful and not pushy. The team did everything in their power to make the sale happen for me and I'm so grateful! They made my first time car buying experience wonderful.
Response from owner
July 29, 2019
Lou Ellette
We've been working with Bill Dodge for years. My husband's company uses them exclusively for his business fleet, and we've used them personally for as many years. When it was time for the kids to take the wheel, we brought them to Bill Dodge to get their first car buying experience, and a great experience it was. They will continue to be part of our car purchase and maintenance family. John Bolling is our go-to guy for car buying. Bob Williams in service is a cut above...we can get no better care for our maintenance needs. Thanks for all your help over the years.
Response from owner
August 15, 2018