Sarah

S B

Visited on Valentine’s Day had an appointment with Sarah , at the preowned building at noon with approval squared away days prior to avoid wasting time when we arrived as we came from 2 hours away. Upon arrival we were greeted by Sarah who told us it would be a few minutes before she would be able to get to is, as she was finishing up with another customer. As 15 minutes passed us by sitting in the waiting room, numerous other vacant salespeople patrolled the sales floor. After 20 minutes passed, Sarah returned to say she would retrieve the keys so we could take the Jeep out for a ride. Another 10 minutes goes by. She says there was a miscommunication and the vehicle is currently in the shop and she will contact the GM to find out when it would be available. This time she comes back to say it’ll be 15 minutes before it rolls in. So ,we wait yet again . 25 more minutes passes. Now it’s time to go. She’s now gotten over an hour of our Valentine’s Day and clearly has no respect for anyones time. As we head out the door, she has to let it be known, had I paid the $500 deposit days prior, the vehicle would have been put through the shop and available for pickup. The initial message she had left on my machine prior to any of this made her intentions clear , before any communication with me all that was of importance was securing her commission. I would never pay a deposit for a vehicle without seeing it, who in their right mind would? After we leave, 10 minutes down the road I’m called to be told the Jeep is now ready to go and inspected. According to carfax, it was all gone through and inspected on the 8th. Nothing but lies from this woman. Needless to say we left Bill Dodge group in the dust. Our next stop was another local dealer which was a seamless transaction. Without even having an appointment , we stopped in took a quick test drive of the Jeep I had in mind, left with a great finance rate and a fair deal . Just the way you want to be treated. Not like meat.

Karen Luce

Sarah H. was the blessing I needed in my car buying experience last week! Armed with a great smile when I walked in the door to start it off & an even bigger smile when all was said and done! The managers, the service department, Liam - they all played their part in making it a success. Thank you Sarah, I'm grateful for the experience & treating me fairly given my first name…😉

Margo Rockwood

No issues and very happy with our purchase. My daughter was looking for her first car and was pretty sure of what she wanted. BDAG had what she wanted at a fair price. Sarah was lovely to work with and although we had a wait for the finance manager (had to use Matt with their BMW group) it was late in the day and to be expected. Overall great experience.