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Bill Dodge Auto Group

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Pete York

April 29, 2025 · review of Bill Dodge Auto Group

Worked with Liam G. In the used car dealership on Saturday, he was very responsive to all my questions, the deal took less then 30 minutes, with absolutely no drama, no back and forth. After the deal was done, the vehicle needed a total detailing, texted Liam on Monday afternoon too check on the vehicle, and it hadn't been started after a couple texts it would be ready around 5pm. I arrived around 5pm and was told it a complete, we check it out, and the seats were still showing stained, he took it back to get it re-cleaned it came back I checked it out again and it was still showing the stain, appears it was just wipe down and the wet makes it look clean after I got it home both the front and rear had dryed, and the stains are still their. I have to get it detailed myself. So initially a great experience, but after the deal it went down hill, so I can't give more then 3 stars, poor service after the sale......

Response from owner

Hi Pete, thank you for your business, we appreciate you letting us know about the issue with the seats. We'd like to try another time and have someone else look at it rather than you haven't to get it detailed elsewhere. Matt in our service department will be reaching out to you.

April 30, 2025

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